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Eir rural FTTH thread III

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Comments

  • #1052
    Marlow
    Registered Users, Registered Users 2 Posts: 14,531 ✭✭✭✭Marlow


    fmannix10 wrote: »
    Anyone on Vodafone "Gigabit 1000 Fibre Broadband Eir" that could post a speedtest? My contact is out with eir soon so to save money I am thinking of switching but what to see what speed / ping is like on their network. Vodafone say they dont have 1 TB FUP anymore either

    Whoever told you, that they don't have a FUP anymore, is not correct.

    https://n.vodafone.ie/terms/fixed.html - under "Fibre Broadband"
    19. Vodafone operates a fair usage policy (FUP). It is important to Vodafone that all eligible Vodafone customers are able to access our Services. Accordingly, we have devised a FUP which applies to all our Services. Vodafone may rely on this fair use policy where your usage of the Services is excessive or unreasonable as detailed in this paragraph. Vodafone has developed a threshold for the Services and the related tariffs by reference to average customer profiles and estimated customer usage of the Services (particularly the estimated volume and length of calls likely to be made and data used by end users) (the “Threshold”). If, at the absolute discretion of Vodafone, Vodafone is of the opinion that your usage of the Services materially exceeds the Threshold over any month, Vodafone may contact you to advise you that your usage exceeds its fair use policy. If the excessive usage continues to exceed the Threshold after receipt of a request to desist from or alter the nature of such usage, Vodafone reserves the right to charge you for the excessive element of your usage at your price plan’s standard rate or to suspend, at its absolute discretion, modify or restrict your use of the Service or to withdraw your access to the Services entirely.

    The FUP is also mentioned under Gigabit Broadband on the same page. They simply don't tell you the limit anymore, but it's still there.

    /M


  • #1053
    oscarBravo
    Technology & Internet Moderators Posts: 28,851 Mod ✭✭✭✭oscarBravo


    Don't get me wrong: I'm not arguing that FTTH is uncontended. Martin is 100% correct that if you want a guaranteed gigabit all the time, you can pay handsomely for it. My point was that contention ratio is a meaningless number, because (a) it's impossible to measure, and (b) a 16:1 contention ratio would theoretically allow an ISP to sell a gigabit service and only deliver 62.5Mb/s, which obviously isn't going to fly.

    He's also completely correct that domestic gigabit broadband is a colossal pain in the nuts for ISPs. A tiny percentage of customers obsess over speedtests. They don't need gigabit, they don't have a network that can handle gigabit, but dammit they've paid for gigabit and they're going to invoke their god-given right to run constant speedtests and complain about the results.

    I have no issue with someone running a speedtest as a diagnostic tool, but constantly running speedtests to see what your connection can do is like constantly filling your sink to see what your water pressure is like.


  • #1054
    limnam
    Registered Users, Registered Users 2 Posts: 9,345 ✭✭✭limnam


    oscarBravo wrote: »

    He's also completely correct that domestic gigabit broadband is a colossal pain in the nuts for ISPs. A tiny percentage of customers obsess over speedtests. They don't need gigabit, they don't have a network that can handle gigabit, but dammit they've paid for gigabit and they're going to invoke their god-given right to run constant speedtests and complain about the results.
    .


    Bar the not having the infrastructure to make use of it. But after that it seems like an odd statement to make. I'm going to sell you X but please don't check to see if it is X.



    If someone pays for a service regardless of their reasons for doing so I don't see any issue with them making sure they're getting it.


    You've gone from only incompetent ISP's use contention ratios when I stated the speed that they would have to deliver under that ratio to. Uh Oh it's Martin, Let me back pedal and give out about incompetent users using speedtest.


    For me I occasionally ran speed-test and was noticing something which I found odd. e.g Regardless of the time of the day, day of the week, I was pretty much always getting 50ish% of the capacity of the line.


    I would have expected contention ratios to show more of a fluctuating line. E.g. Reduced capacity at specific times of the day or days of the week etc.


    After discussing with the Airwire guys who I felt were just too quick to pull out the contention line and wouldn't really engage with any testing.


    I downgraded the bundle to 500mb and all is well.


    It wasn't until I heard other people had the same problem and this problem went away when moving to Eir. Which I still don't fully understand. If the contention is at the exchange why would they suddenly not be impacted by the problems at the exchange or the open eir infra?


    I'm not suggesting Martin is not been honest I think it's great he comes on here to answer these questions.



    It could very well be my lack of technical understanding of whats happening at the exchange, but it doesn't make sense to me why a number of Airwire customers in different parts of the country had the same issue that was resolved by moving to Eir while been in the same exchange.


    It's not a case of pesky speedtest ricer wanting a "green" speedtest everytime it's ran.


    1gb connections are expensive and someone paying it surely should expect to be able to utilize it _some_ of the time no ?


  • #1055
    Marlow
    Registered Users, Registered Users 2 Posts: 14,531 ✭✭✭✭Marlow


    limnam wrote: »
    1gb connections are expensive and someone paying it surely should expect to be able to utilize it _some_ of the time no ?

    Those speeds are often not achievable with a single device. That type connection is really intended for a home with a lot of devices and to avoid, that you'll ever see any issues disregardless of how many are using the service.

    Yes, you can run a speedtest and you take a place like fast.com which even will return you speeds in excess of 1 Gbit/s when it's physically not possible.

    OpenEIR don't always have the capacity in their bitstream network for sustained use of consumer grade 1 Gbit/s connection. It is also unknown, if they maybe allocate a specific chunk of the bandwidth on each given exchange for Eir retail only. But we wouldn't know, as the agreements between Eir and OpenEIR would be commercially sensitive.

    When I had FTTH from a provider using OpenEIR, it could be 930 Mbit/s in the mornings and just a smidge over 700 Mbit/s in the afternoon.

    I then moved to another place, where I had SIRO from the same provider and it was 930-940 Mbit/s any time of the day.

    I was even hanging of the same local interconnect for said provider in both cases. So it clearly wasn't an issue within the providers own network.

    Have you ever tried to order a couple of Gbit/s uncontended from OpenEIR across the country ? You will have to fight them, to get them to sell you that and it'll take months to get it delivered. That tells you something about the capacity, that's available for sale to other operators.

    /M


  • #1056
    limnam
    Registered Users, Registered Users 2 Posts: 9,345 ✭✭✭limnam


    Marlow wrote: »
    Those speeds are often not achievable with a single device. That type connection is really intended for a home with a lot of devices and to avoid, that you'll ever see any issues disregardless of how many are using the service.



    Absolutely get that.



    But if _every_ time the line is tested the link is only providing 50ish% it wouldn't make sense to be a contention problem. IMO

    Marlow wrote: »
    When I had FTTH from a provider using OpenEIR, it could be 930 Mbit/s in the mornings and just a smidge over 700 Mbit/s in the afternoon.


    This is in line what I would expect from a contended exchange. Fluctuations based on time/day etc. If this is what was happening. I'd never have brought it up.


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  • #1057
    Marlow
    Registered Users, Registered Users 2 Posts: 14,531 ✭✭✭✭Marlow


    limnam wrote: »
    This is in line what I would expect from a contended exchange. Fluctuations based on time/day etc. If this is what was happening. I'd never have brought it up.

    Yes, but I was hanging of a sub-exchange to the exchange where the provider has their interconnect. So this is not even bitstream.

    So, once the traffic has to traverse a substantial chunk of OpenEIRs network to get from the sub-exchange to the NGA exchange (their main local hub) and then across their network to the interconnect of the provider, it may be worse. Especially if there is a capacity issue somewhere along the line.

    Also, there was an issue in Galway a good few months back, where one hardware fault in one exchange in Galway city took down 5 FTTH exchanges for most of the day. And 3 of these were not supposed to be affected by such a fault based on the documentation available.

    Last year, all the fibres and copper cables in one manhole in Ballinasloe got cut before attempting to rob the petrol station outside the village. That took most of Mayo down.

    That tells you something about the spare capacity and diversity OpenEIR have in place.

    /M


  • #1058
    Kencollins
    Registered Users, Registered Users 2 Posts: 568 ✭✭✭Kencollins


    It was a one year contract, didn't even ask the price after the 1 year. It was too late for their offer, as I was already well past the 14 day cooling off period before EIR bothered to do the call back.


  • #1059
    limnam
    Registered Users, Registered Users 2 Posts: 9,345 ✭✭✭limnam


    Marlow wrote: »
    Yes, but I was hanging of a sub-exchange to the exchange where the provider has their interconnect. So this is not even bitstream.

    So, once the traffic has to traverse a substantial chunk of OpenEIRs network to get from the sub-exchange to the NGA exchange (their main local hub) and then across their network to the interconnect of the provider, it may be worse. Especially if there is a capacity issue somewhere along the line.


    You might be able to help me with my level of understanding here.


    So say this is the issue. If I moved to Eir tomorrow. Would I not have to go through the same parts of that troublesome infra?


  • #1060
    Marlow
    Registered Users, Registered Users 2 Posts: 14,531 ✭✭✭✭Marlow


    limnam wrote: »
    You might be able to help me with my level of understanding here.


    So say this is the issue. If I moved to Eir tomorrow. Would I not have to go through the same parts of that troublesome infra?

    Yes, No, maybe. There is zero disclosure on the infrastructure that is provided to Eir retail and Eir retail may not be on the same bitstream network as other operators or may have guaranteed levels of volume to said exchanges.

    Once traffic volumes increase even further, it will get as problematic with them. We have seen this before with them.

    /M


  • #1061
    Marlow
    Registered Users, Registered Users 2 Posts: 14,531 ✭✭✭✭Marlow


    Oh ... and just to top it off ... here is Digiwebs approach to the whole thing:

    https://digiweb.ie/broadband-checker/
    FTTH Products
    Normally Available 80%
    Minimum 10%
    FTTC Products
    Download and Upload
    Normally Available 40% - 55%
    Minimum 10%

    So the issue with OpenEIR not having enough bandwidth is not down to one provider, otherwise these statements would not be necessary.

    They also still have the FUP caps in place:

    https://digiweb.ie/fair-usage-policy/
    Superfast Broadband 1 TB in any 30 day period
    Ultrafast Broadband (FTTH) 1 TB in any 30 day period
    Electric Broadband (SIRO) 1 TB in any 30 day period
    NextGen Broadband 1 TB in any 30 day period
    DSL Broadband 1 TB in any 30 day period
    Metro Broadband 350 GB in any 30 day period

    - Do you need Gbit/s ? No
    - Name one single service on the internet, that will give you sustained Gbit/s download speeds to one device, apart from speedtest websites and maybe NNTP downloads, if you can start enough sessions.

    A consumer Gbit/s internet connection gives you 1000 Mbit/s download link speed and 100 Mbit/s upload link speed to the exchange. It's a best effort service from there.

    And it is prohibitively expensive for internet providers to provide these connections, if they would have to provide them giving guarantees beyond that.

    Alone the wholesale pricing in Ireland is ridiculous and Comreg has been sued over that, yet manage to ignore both the european commission, the providers and consumers:
    ComReg criticised for ignoring request to update pricing models
    Regulator was urged to amend model more than two years ago but has failed to do so

    https://www.irishtimes.com/business/technology/comreg-criticised-for-ignoring-request-to-update-pricing-models-1.4326849

    /M


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  • #1062
    oscarBravo
    Technology & Internet Moderators Posts: 28,851 Mod ✭✭✭✭oscarBravo


    limnam wrote: »
    ...incompetent users using speedtest.

    I didn't say anything about incompetent users.

    I'm also not talking about the use of speed testing as a diagnostic tool. I have no problem (nor does my water supplier) with someone running the tap to check the pressure if their toilet isn't filling; I would have a problem with someone filling the sink twenty times a day just to make sure they're getting the water pressure they're paying for.


  • #1063
    shaveAbullock
    Closed Accounts Posts: 965 ✭✭✭shaveAbullock


    Exactly, if I'm having issues such as a slow download I will use speedtest to check.
    Anyone using it frequently has some kind of OCD and should seek help.


  • #1064
    limnam
    Registered Users, Registered Users 2 Posts: 9,345 ✭✭✭limnam


    Marlow wrote: »
    Oh ... and just to top it off ... here is Digiwebs approach to the whole thing:

    https://digiweb.ie/broadband-checker/


    I'd be fine with that, If I was getting 80% of it X% of the time.

    As I said, normal contention I'm ok with. I'm not expecting a 1gb leased lined dedicated to me for 85e a month


    I was at 50% 100% of the time.


    Marlow wrote: »
    - Do you need Gbit/s ? No
    - Name one single service on the internet, that will give you sustained Gbit/s download speeds to one device, apart from speedtest websites and maybe NNTP downloads, if you can start enough sessions.

    This is not really the point as I mentioned before. Needing it or not needing it is a different discussion. Paying for it and not getting it is the discussion and no one will duspute that most users most of the time don't need it. That doesn't mean the ISP who you're paying for it shouldn't deliver it at least some of the time.


  • #1065
    KOR101
    Registered Users, Registered Users 2 Posts: 1,898 ✭✭✭KOR101


    shaveAbullock wrote: »
    Anyone using it frequently has some kind of OCD and should seek help.
    https://www.anxiety.org/does-excessive-hand-washing-mean-obsessive-compulsive-disorder


  • #1066
    Peppa Cig
    Registered Users, Registered Users 2 Posts: 1,007 ✭✭✭Peppa Cig


    Pkiernan wrote: »
    How did you contact them?
    We have been hours on the phone only to be cut off when the rep answers.

    We will be looking to leave ASAP.

    Eir are disaster with customer service.

    Nice product but disgraceful service.

    I’d love to leave them if they would answer the phone.

    We have FTTH\Landline/mobile bundle.

    Could a new supplier arrange cancellation with Eir if they take over service?


  • #1067
    oscarBravo
    Technology & Internet Moderators Posts: 28,851 Mod ✭✭✭✭oscarBravo


    Peppa Cig wrote: »
    Could a new supplier arrange cancellation with Eir if they take over service?

    Yup, just make sure you provide your UAN/account number when switching. If your new ISP tells you they don't need it, be suspicious.


  • #1068
    Marlow
    Registered Users, Registered Users 2 Posts: 14,531 ✭✭✭✭Marlow


    Oh .. and you can cancel with Eir by letter. No need to talk to anybody. Just for a good measure.

    Here is the process: https://www.eir.ie/switching/#switching-letter

    There's both sections for switching and cancelling in there.

    /M


  • #1069
    Marlow
    Registered Users, Registered Users 2 Posts: 14,531 ✭✭✭✭Marlow


    limnam wrote: »
    This is not really the point as I mentioned before. Needing it or not needing it is a different discussion. Paying for it and not getting it is the discussion and no one will duspute that most users most of the time don't need it. That doesn't mean the ISP who you're paying for it shouldn't deliver it at least some of the time.

    But this is exactly the point: you don't even have the right tool nor access to the system to verify, that it's being delivered or not. A speedtest is an indication, but it's not proof. There are so many variables with a speedtest, I don't even know where to begin. It's just a tool that gives you an indication, if there is a problem.

    You pay for your internet connection. It works. And you buy it to the scale of what your actual need is.

    If there is a problem, you check with your supplier, why there is a problem.

    The provider sold you a last mile connection at 1000/100 (which you get) to their network with a best effort supply, as it's consumer grade. And this best effort starts in OpenEIRs bitstream network. It can't be delivery any other way at that pricepoint. So as what Digiweb for example states is, that 800 Mbit/s download would be normal, but it could be as low as 100 Mbit/s worst case scenario.

    What did you get and how did you test it ?

    /M


  • #1070
    limnam
    Registered Users, Registered Users 2 Posts: 9,345 ✭✭✭limnam


    Marlow wrote: »
    But this is exactly the point: you don't even have the right tool nor access to the system to verify, that it's being delivered or not. A speedtest is an indication, but it's not proof. There are so many variables with a speedtest, I don't even know where to begin. It's just a tool that gives you an indication, if there is a problem.



    Sure, but if the same test through the same troublesome OpenEir network to the same speedtest is twice as fast with Eir for example. It's hard to keep bringing up the speedtest as the problem. (while I appreciate it's not the best way to test. It's what we have)



    As I've said a number of times. If the test was fluctuating. If it was different at different times of the day etc no problem. If other users with the same problem who went to Eir didn't see a difference on the troublesome OpenEir network same speedtest. Again, no problem. But they did. After moving they were getting what they had paid for.

    Marlow wrote: »

    If there is a problem, you check with your supplier, why there is a problem.


    Supplier states contention. Fine. But why doesn't exhibit contention like behavior ? Why for some did the contention vanish when moving to Eir for others if they're going through the same infra? Why would the Open Eir part change moving from Airwire to Eir at the same exhange? What's different?


    Marlow wrote: »
    The provider sold you a last mile connection at 1000/100 (which you get) to their network with a best effort supply, as it's consumer grade. And this best effort starts in OpenEIRs bitstream network. It can't be delivery any other way at that pricepoint. So as what Digiweb for example states is, that 800 Mbit/s download would be normal, but it could be as low as 100 Mbit/s worst case scenario.

    What did you get and how did you test it ?

    /M


    And if I got 800Mbits a percentage of the time I wouldn't have brought it up, this would have been displaying contention like behavior.


    I was generally running speed-tests to black-night or Airwire from speedtest.net


    Was pretty much a solid 550Mbit regardless of time of day or day of the week.



    Modern laptop hardwired that can do 900+ locally.


    I take your point. I get it's not an exact science. But I would expect if the issue was contention for that to at least fluctuate. I would expect to get get close to 800/900Mbits _most_ of the time or, some of the time.


  • #1071
    shaveAbullock
    Closed Accounts Posts: 965 ✭✭✭shaveAbullock


    limnam wrote: »

    Supplier states contention. Fine. But why doesn't exhibit contention like behavior ? Why for some did the contention vanish when moving to Eir for others if they're going through the same infra? Why would the Open Eir part change moving from Airwire to Eir at the same exhange? What's different?
    Marlow wrote: »

    OpenEIR don't always have the capacity in their bitstream network for sustained use of consumer grade 1 Gbit/s connection. It is also unknown, if they maybe allocate a specific chunk of the bandwidth on each given exchange for Eir retail only. But we wouldn't know, as the agreements between Eir and OpenEIR would be commercially sensitive.

    Perhaps the issue is within the OpenEIR bitstream network


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  • #1072
    Grnsj
    Registered Users, Registered Users 2 Posts: 41 ✭Grnsj


    Airwire: MartinL wrote: »
    Other operators use "uncongested" or "unlimited", but then have a fair use policy in their terms, where they either specify the limit or not. And the fair use policy then allows them to deal with it.

    At the end of the day, it's very simple: try to get a quote for the price of 1 Gbit/s uncontended carrier grade internet backhaul in a data centre. You will find, that unless you buy a lot of volume, one of the cheapest will come in around 900-1000 EUR/month + VAT. You then need to pay for the rack in the data centre, the cross-connects, the fibre from the data centre to your interconnect, if it is not in the same datacentre and for the last mile, which is OpenEIR and then the wholesale pricing plus traffic charges from OpenEIR to deliver that last mile.

    Calculate based on that, how big the contention in fact is (for each provider), when you compare that retail price to the cost of delivering the connection.

    And yes, in normal times, contention should not even be an issue. But that rapidly changed at the start of the lock down. So we are glad, that we did indeed specify it.



    Again. Take my comment above. We deliver exactly, what we promise and have specified within our products web page. Nothing less.

    So saying, this is a product, that we no longer supply is not correct.

    You have expectations here, that are completely beyond of what the specification of the product promises.

    If you wanted guaranteed contention free 1 Gbit/s internet, then you need to order an Option 1 NGN circuit and carrier grade internet connected to that. Pricing of that would be in the order of 3000 to 4000 EUR/month + VAT.

    And show me, where we are hiding anything. It is all clearly laid out in one product page.

    Gbit/s FTTH is a disaster for most internet providers. Most end users hardware can't even utilize it. Most services on the internet can not deliver the speeds to utilize the connection. None of that is the fault of the provider.

    And the provider can not predict either, when OpenEIR is going to get contention issues at an exchange and what the timeframe is for them to remedy that. Most exchanges only have 1 or 2 x 10 Gbit/s uplink. If you have multiple clusters of 31 customers hanging of these exchanges, of which these clusters also each have less capacity than 31 x 1 Gbit/s FTTH would consume at full throttle, then make the maths. FTTH is not a contention free product. It is consumer grade internet, where top speeds may not be achieved at times or for periods. It is priced accordingly.

    With the bandwidth usage, that we currently are seeing, contention is happening sooner than later. And for some internet providers worse. Especially for connections outside of Ireland and the UK. There is a reason that Netflix and Youtube had to downscale the streams, they are delivering.

    We fortunately tend to overengineer our network, so we don't see a lot of it, but we can not fix contention that is outside of our network, be it caused by consumer hardware, last mile networks or upstream. So we specified it .. very clearly .. and not in some small print.

    Yet, you find it acceptable and reasonable to ask an Internet Service Provider to take a loss, because you don't see the headline speeds all the time ? You also find it reasonable to call them "Shoddy", because you did not understand the product description or the way the internet works ?

    In all honesty:
    - I have spend a lot of time in the forum here
    - We have put massive work into building an availability check, that is the most up to date and precise tool in Ireland (I believe) to check what's available, when it comes to OpenEIR and to SIRO (within our coverage).
    - We have done so without requiring end users to enter any personal details whatsoever. And we know, that a lot of business actually goes elsewhere, while our checking tool is used.
    - We provide an honest, tech savvy service and we are extremely upfront about, what we deliver.
    - We even notify users here on the forum, when updates become available.
    - We are also one of the few providers, that tell our customers directly and publicly about outages and times for fix. Which looks bad on us. But that's how we operate.

    But with people like you, I sometimes doubt, if our presence on this forum is worthwhile.

    I'll make it pretty simple for you because you're not getting it.

    A user here fmannix10 ordered gigabit from you. You could not provide the full bandwidth. They left under the 14 day cooling off period and moved to eir where they get in their own words "never under 930". Your company had blamed contention at the exchange.

    https://www.boards.ie/vbulletin/showpost.php?p=113038789&postcount=571

    Another user brianbruff left your company after a year and went back to eir with the quote "Back on 1Gbps speeds so turns out openEir network was not the problem after all." implying they were told the openeir network was the issue.

    Now a third user limnam is having similar issues and getting the same response from your company. I advised them that like the other two cases the issue was likely with your company and that they should move to another supplier if they required gigabit.

    You'll notice all of these cases occurred before lockdown so there is no point trying to pin the blame on that.

    Nobody is looking for uncontended 1Gb. limnam posted that his speed never exceeded 550Mb.

    If you, as a company, can't make a profit from selling a gigabit service I respectfully suggest you stop selling it instead of providing a sub-standard product to the general public.

    I also enjoyed your playing to the gallery at the end of your post. You are not on boards as a charity. You've done well out of this forum where your company name is instantly recognisable when if I stopped one hundred random people in the street I'd be surprised if one had heard of you.

    You are a small fish in a large pond. You can nibble at the big fish if you wish but don't be surprised if they bite back.


  • #1073
    Grnsj
    Registered Users, Registered Users 2 Posts: 41 ✭Grnsj


    I see the discussion has now pivoted to blaming the user, the user does not need such speed and other various nonsense. Embarrassing for a so-called technical forum.

    limnam as I told you previously the issue comes down to cost. As the guy you're interacting with now said previously.
    Marlow wrote: »

    Either way .. Gbit/s FTTH connections are not profitable to most ISPs, if they are utilised regularly to the max. So I wouldn't expect too much on an effort to sort issues that are only affecting some routes. They are like a .. "see what we can do" product.

    /M

    They'll see what they can do, which in your case was nothing. Move. Don't be treated like an idiot.


  • #1074
    Peppa Cig
    Registered Users, Registered Users 2 Posts: 1,007 ✭✭✭Peppa Cig


    Marlow wrote: »
    Oh .. and you can cancel with Eir by letter. No need to talk to anybody. Just for a good measure.

    Here is the process: https://www.eir.ie/switching/#switching-letter

    There's both sections for switching and cancelling in there.

    /M

    Just dread the inevitable continued billing (even though I have moved to another ISP) etc.


  • #1075
    JonMac
    Registered Users, Registered Users 2 Posts: 469 ✭✭JonMac


    Could you people please stop whinging?
    I am 400m from fibre and in the NBP area.
    If you don't stop, I'll have a really good moan!!!


  • #1076
    GerardKeating
    Registered Users, Registered Users 2 Posts: 7,955 ✭✭✭GerardKeating


    JonMac wrote: »
    I am 400m from fibre and in the NBP area

    I'm NBP also, less than 70m from an empty (for past 7 years) fibre house.


  • #1077
    JonMac
    Registered Users, Registered Users 2 Posts: 469 ✭✭JonMac


    Ungrateful bar stewards if you ask me! "Oh, I'm not getting 1Gbs!"


  • #1078
    limnam
    Registered Users, Registered Users 2 Posts: 9,345 ✭✭✭limnam


    JonMac wrote: »
    Ungrateful bar stewards if you ask me! "Oh, I'm not getting 1Gbs!"




    Huh?


    I'll have a 65k Audi A6 please with all the trimmings.



    Sure, here's a nice micra, That'll be 65k.


    But I ordered an Audi.


    You don't need an Audi.


    Why.


    Not enough mileage and roads are always congested.


    But you charged me for an Audi.


    I make more money by charging you for the Audi and giving you a micra.


    I don't think it's much to ask a customer to receive what they paid for regardless of need right ?


  • #1079
    Gooey Looey
    Closed Accounts Posts: 1,297 ✭✭✭Gooey Looey


    limnam wrote: »
    Huh?


    I'll have a 65k Audi A6 please with all the trimmings.



    Sure, here's a nice micra, That'll be 65k.


    But I ordered an Audi.


    You don't need an Audi.


    Why.


    Not enough mileage and roads are always congested.


    But you charged me for an Audi.


    I make more money buy charging you for the Audi and giving you a micra.


    I don't think it's much to ask a customer to receive what they paid for regardless of need right ?

    Go apply to get an uncontended connection or drop to a lower package then.

    I have a working connection. Do I care what speed it is?..... No, as long as it works. The minute it feels slow or I have an issue I'll investigate


  • #1080
    Grnsj
    Registered Users, Registered Users 2 Posts: 41 ✭Grnsj


    Gooey Looey wrote: »
    Go apply to get an uncontended connection or drop to a lower package then.

    I have a working connection. Do I care what speed it is?..... No, as long as it works. The minute it feels slow or I have an issue I'll investigate

    Nonsense. This is a consumer rights issue. Other providers can provide the required service so why should anyone pay Airwire for an inferior experience.


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  • #1081
    Gooey Looey
    Closed Accounts Posts: 1,297 ✭✭✭Gooey Looey


    Grnsj wrote: »
    Nonsense. This is a consumer rights issue. Other providers can provide the required service so why should anyone pay Airwire for an inferior experience.

    If you're struggling to run a business I have sympathy for your issues! No residential household "needs" gigabit.


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