fmannix10 wrote: » Anyone on Vodafone "Gigabit 1000 Fibre Broadband Eir" that could post a speedtest? My contact is out with eir soon so to save money I am thinking of switching but what to see what speed / ping is like on their network. Vodafone say they dont have 1 TB FUP anymore either
19. Vodafone operates a fair usage policy (FUP). It is important to Vodafone that all eligible Vodafone customers are able to access our Services. Accordingly, we have devised a FUP which applies to all our Services. Vodafone may rely on this fair use policy where your usage of the Services is excessive or unreasonable as detailed in this paragraph. Vodafone has developed a threshold for the Services and the related tariffs by reference to average customer profiles and estimated customer usage of the Services (particularly the estimated volume and length of calls likely to be made and data used by end users) (the “Threshold”). If, at the absolute discretion of Vodafone, Vodafone is of the opinion that your usage of the Services materially exceeds the Threshold over any month, Vodafone may contact you to advise you that your usage exceeds its fair use policy. If the excessive usage continues to exceed the Threshold after receipt of a request to desist from or alter the nature of such usage, Vodafone reserves the right to charge you for the excessive element of your usage at your price plan’s standard rate or to suspend, at its absolute discretion, modify or restrict your use of the Service or to withdraw your access to the Services entirely.
oscarBravo wrote: » He's also completely correct that domestic gigabit broadband is a colossal pain in the nuts for ISPs. A tiny percentage of customers obsess over speedtests. They don't need gigabit, they don't have a network that can handle gigabit, but dammit they've paid for gigabit and they're going to invoke their god-given right to run constant speedtests and complain about the results. .
limnam wrote: » 1gb connections are expensive and someone paying it surely should expect to be able to utilize it _some_ of the time no ?
Marlow wrote: » Those speeds are often not achievable with a single device. That type connection is really intended for a home with a lot of devices and to avoid, that you'll ever see any issues disregardless of how many are using the service.
Marlow wrote: » When I had FTTH from a provider using OpenEIR, it could be 930 Mbit/s in the mornings and just a smidge over 700 Mbit/s in the afternoon.
limnam wrote: » This is in line what I would expect from a contended exchange. Fluctuations based on time/day etc. If this is what was happening. I'd never have brought it up.
Marlow wrote: » Yes, but I was hanging of a sub-exchange to the exchange where the provider has their interconnect. So this is not even bitstream. So, once the traffic has to traverse a substantial chunk of OpenEIRs network to get from the sub-exchange to the NGA exchange (their main local hub) and then across their network to the interconnect of the provider, it may be worse. Especially if there is a capacity issue somewhere along the line.
limnam wrote: » You might be able to help me with my level of understanding here. So say this is the issue. If I moved to Eir tomorrow. Would I not have to go through the same parts of that troublesome infra?
FTTH Products Normally Available 80% Minimum 10%
FTTC Products Download and Upload Normally Available 40% - 55% Minimum 10%
Superfast Broadband 1 TB in any 30 day period Ultrafast Broadband (FTTH) 1 TB in any 30 day period Electric Broadband (SIRO) 1 TB in any 30 day period NextGen Broadband 1 TB in any 30 day period DSL Broadband 1 TB in any 30 day period Metro Broadband 350 GB in any 30 day period
ComReg criticised for ignoring request to update pricing models Regulator was urged to amend model more than two years ago but has failed to do so
limnam wrote: » ...incompetent users using speedtest.
Marlow wrote: » Oh ... and just to top it off ... here is Digiwebs approach to the whole thing:https://digiweb.ie/broadband-checker/
Marlow wrote: » - Do you need Gbit/s ? No - Name one single service on the internet, that will give you sustained Gbit/s download speeds to one device, apart from speedtest websites and maybe NNTP downloads, if you can start enough sessions.
shaveAbullock wrote: » Anyone using it frequently has some kind of OCD and should seek help.
Pkiernan wrote: » How did you contact them? We have been hours on the phone only to be cut off when the rep answers. We will be looking to leave ASAP.
Peppa Cig wrote: » Could a new supplier arrange cancellation with Eir if they take over service?
limnam wrote: » This is not really the point as I mentioned before. Needing it or not needing it is a different discussion. Paying for it and not getting it is the discussion and no one will duspute that most users most of the time don't need it. That doesn't mean the ISP who you're paying for it shouldn't deliver it at least some of the time.
Marlow wrote: » But this is exactly the point: you don't even have the right tool nor access to the system to verify, that it's being delivered or not. A speedtest is an indication, but it's not proof. There are so many variables with a speedtest, I don't even know where to begin. It's just a tool that gives you an indication, if there is a problem.
Marlow wrote: » If there is a problem, you check with your supplier, why there is a problem.
Marlow wrote: » The provider sold you a last mile connection at 1000/100 (which you get) to their network with a best effort supply, as it's consumer grade. And this best effort starts in OpenEIRs bitstream network. It can't be delivery any other way at that pricepoint. So as what Digiweb for example states is, that 800 Mbit/s download would be normal, but it could be as low as 100 Mbit/s worst case scenario. What did you get and how did you test it ? /M
limnam wrote: » Supplier states contention. Fine. But why doesn't exhibit contention like behavior ? Why for some did the contention vanish when moving to Eir for others if they're going through the same infra? Why would the Open Eir part change moving from Airwire to Eir at the same exhange? What's different?
Marlow wrote: » OpenEIR don't always have the capacity in their bitstream network for sustained use of consumer grade 1 Gbit/s connection. It is also unknown, if they maybe allocate a specific chunk of the bandwidth on each given exchange for Eir retail only. But we wouldn't know, as the agreements between Eir and OpenEIR would be commercially sensitive.
Airwire: MartinL wrote: » Other operators use "uncongested" or "unlimited", but then have a fair use policy in their terms, where they either specify the limit or not. And the fair use policy then allows them to deal with it. At the end of the day, it's very simple: try to get a quote for the price of 1 Gbit/s uncontended carrier grade internet backhaul in a data centre. You will find, that unless you buy a lot of volume, one of the cheapest will come in around 900-1000 EUR/month + VAT. You then need to pay for the rack in the data centre, the cross-connects, the fibre from the data centre to your interconnect, if it is not in the same datacentre and for the last mile, which is OpenEIR and then the wholesale pricing plus traffic charges from OpenEIR to deliver that last mile. Calculate based on that, how big the contention in fact is (for each provider), when you compare that retail price to the cost of delivering the connection. And yes, in normal times, contention should not even be an issue. But that rapidly changed at the start of the lock down. So we are glad, that we did indeed specify it. Again. Take my comment above. We deliver exactly, what we promise and have specified within our products web page. Nothing less. So saying, this is a product, that we no longer supply is not correct. You have expectations here, that are completely beyond of what the specification of the product promises. If you wanted guaranteed contention free 1 Gbit/s internet, then you need to order an Option 1 NGN circuit and carrier grade internet connected to that. Pricing of that would be in the order of 3000 to 4000 EUR/month + VAT. And show me, where we are hiding anything. It is all clearly laid out in one product page. Gbit/s FTTH is a disaster for most internet providers. Most end users hardware can't even utilize it. Most services on the internet can not deliver the speeds to utilize the connection. None of that is the fault of the provider. And the provider can not predict either, when OpenEIR is going to get contention issues at an exchange and what the timeframe is for them to remedy that. Most exchanges only have 1 or 2 x 10 Gbit/s uplink. If you have multiple clusters of 31 customers hanging of these exchanges, of which these clusters also each have less capacity than 31 x 1 Gbit/s FTTH would consume at full throttle, then make the maths. FTTH is not a contention free product. It is consumer grade internet, where top speeds may not be achieved at times or for periods. It is priced accordingly. With the bandwidth usage, that we currently are seeing, contention is happening sooner than later. And for some internet providers worse. Especially for connections outside of Ireland and the UK. There is a reason that Netflix and Youtube had to downscale the streams, they are delivering. We fortunately tend to overengineer our network, so we don't see a lot of it, but we can not fix contention that is outside of our network, be it caused by consumer hardware, last mile networks or upstream. So we specified it .. very clearly .. and not in some small print. Yet, you find it acceptable and reasonable to ask an Internet Service Provider to take a loss, because you don't see the headline speeds all the time ? You also find it reasonable to call them "Shoddy", because you did not understand the product description or the way the internet works ? In all honesty: - I have spend a lot of time in the forum here - We have put massive work into building an availability check, that is the most up to date and precise tool in Ireland (I believe) to check what's available, when it comes to OpenEIR and to SIRO (within our coverage). - We have done so without requiring end users to enter any personal details whatsoever. And we know, that a lot of business actually goes elsewhere, while our checking tool is used. - We provide an honest, tech savvy service and we are extremely upfront about, what we deliver. - We even notify users here on the forum, when updates become available. - We are also one of the few providers, that tell our customers directly and publicly about outages and times for fix. Which looks bad on us. But that's how we operate. But with people like you, I sometimes doubt, if our presence on this forum is worthwhile.
Marlow wrote: » Either way .. Gbit/s FTTH connections are not profitable to most ISPs, if they are utilised regularly to the max. So I wouldn't expect too much on an effort to sort issues that are only affecting some routes. They are like a .. "see what we can do" product. /M
Marlow wrote: » Oh .. and you can cancel with Eir by letter. No need to talk to anybody. Just for a good measure. Here is the process: https://www.eir.ie/switching/#switching-letter There's both sections for switching and cancelling in there. /M
JonMac wrote: » I am 400m from fibre and in the NBP area
JonMac wrote: » Ungrateful bar stewards if you ask me! "Oh, I'm not getting 1Gbs!"
limnam wrote: » Huh? I'll have a 65k Audi A6 please with all the trimmings. Sure, here's a nice micra, That'll be 65k. But I ordered an Audi. You don't need an Audi. Why. Not enough mileage and roads are always congested. But you charged me for an Audi. I make more money buy charging you for the Audi and giving you a micra. I don't think it's much to ask a customer to receive what they paid for regardless of need right ?
Gooey Looey wrote: » Go apply to get an uncontended connection or drop to a lower package then. I have a working connection. Do I care what speed it is?..... No, as long as it works. The minute it feels slow or I have an issue I'll investigate
Grnsj wrote: » Nonsense. This is a consumer rights issue. Other providers can provide the required service so why should anyone pay Airwire for an inferior experience.
