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Eir rural FTTH thread III

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Comments

  • #1082
    shaveAbullock
    Closed Accounts Posts: 965 ✭✭✭shaveAbullock


    Gooey Looey wrote: »
    No residential household "needs" gigabit.

    You could ask openeir to remove that profile(1 Gbps), it would solve the issue.


  • #1083
    limnam
    Registered Users, Registered Users 2 Posts: 9,345 ✭✭✭limnam


    Gooey Looey wrote: »
    Go apply to get an uncontended connection or drop to a lower package then.

    I have a working connection. Do I care what speed it is?..... No, as long as it works. The minute it feels slow or I have an issue I'll investigate


    I'm not looking for an uncontended connection.


    I thought was clear from the many times I posted it so far.


    I dropped to a lower package as I was unable to break the contract.


    That doesn't answer the questions that are been asked though and your tolerance level is not relevant.


    If ISP's don't want "ricers" on their network. Then state it.


  • #1084
    limnam
    Registered Users, Registered Users 2 Posts: 9,345 ✭✭✭limnam


    Gooey Looey wrote: »
    If you're struggling to run a business I have sympathy for your issues! No residential household "needs" gigabit.


    But every household should get what they pay for, regardless of the needs no ?


  • #1085
    Gooey Looey
    Closed Accounts Posts: 1,297 ✭✭✭Gooey Looey


    shaveAbullock wrote: »
    You could ask openeir to remove that profile(1 Gbps), it would solve the issue.

    FWIW I have no affiliation with any ISP


  • #1086
    shaveAbullock
    Closed Accounts Posts: 965 ✭✭✭shaveAbullock


    Gooey Looey wrote: »
    FWIW I have no affiliation with any ISP

    I didn't think you did.


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  • #1087
    Grnsj
    Registered Users, Registered Users 2 Posts: 41 ✭Grnsj


    Gooey Looey wrote: »
    If you're struggling to run a business I have sympathy for your issues! No residential household "needs" gigabit.

    Not my problem. If you can't make a profit, stop selling it. Other companies obviously can make it work. I'll give them my business.


  • #1088
    Peppa Cig
    Registered Users, Registered Users 2 Posts: 1,007 ✭✭✭Peppa Cig


    limnam wrote: »
    But every household should get what they pay for, regardless of the needs no ?

    What speed are you getting?


  • #1089
    Gooey Looey
    Closed Accounts Posts: 1,297 ✭✭✭Gooey Looey


    limnam wrote: »
    But every household should get what they pay for, regardless of the needs no ?

    And they do, it's a contended service they pay for, if they're not happy drop down to a lower package. I honestly can't figure what any residential household would need 1gigabit 24/7 for


  • #1090
    limnam
    Registered Users, Registered Users 2 Posts: 9,345 ✭✭✭limnam


    Peppa Cig wrote: »
    What speed are you getting?


    I was getting about 550mb at the time.


    I'm not on 1gb anymore


  • #1091
    limnam
    Registered Users, Registered Users 2 Posts: 9,345 ✭✭✭limnam


    Gooey Looey wrote: »
    And they do, it's a contended service they pay for, if they're not happy drop down to a lower package. I honestly can't figure what any residential household would need 1gigabit 24/7 for


    It's like you're not reading the thread or you don't understand what's been discussed.


    A contended network generally has a fluctuating capacity availability. Depending on.


    Time of day, days of the week etc.


    what you can expect from that is different levels of service during "peak" usage times.


    This is perfectly acceptable.


    This is not what I was getting.


    Hope this clears it up for you.


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  • #1092
    Gooey Looey
    Closed Accounts Posts: 1,297 ✭✭✭Gooey Looey


    limnam wrote: »
    It's like you're not reading the thread or you don't understand what's been discussed.


    A contended network generally has a fluctuating capacity availability. Depending on.


    Time of day, days of the week etc.


    what you can expect from that is different levels of service during "peak" usage times.


    This is perfectly acceptable.


    This is not what I was getting.


    Hope this clears it up for you.

    Drop to the lower package then, but you've already done that, hope that clears it up for you!


  • #1093
    Grnsj
    Registered Users, Registered Users 2 Posts: 41 ✭Grnsj


    There is a collective Stockholm Syndrome in relation to this company on here. It's bizarre to witness it.


  • #1094
    shaveAbullock
    Closed Accounts Posts: 965 ✭✭✭shaveAbullock


    Gooey Looey wrote: »
    Drop to the lower package then, but you've already done that, hope that clears it up for you!

    The question is, why was a 1 Gbs service offered to limnam?
    I think it's a legitimate question.


  • #1095
    Marlow
    Registered Users, Registered Users 2 Posts: 14,531 ✭✭✭✭Marlow


    shaveAbullock wrote: »
    The question is, why was a 1 Gbs service offered to limnam?
    I think it's a legitimate question.

    Because the problem only becomes evident to the provider AFTER the connection goes live on said exchange unless they have other customers with Gbit/s connections on that exchange already. Or at a later point, when the bandwidth for said exchange is saturated.

    At least in the case, where it is contention on the OpenEIR side of things.

    And by then said provider is also locked into the cost for the installation and a contract with OpenEIR for the connection.

    And believe it or not: only very few order Gbit/s in rural areas.

    It's that simple.

    /M


  • #1096
    shaveAbullock
    Closed Accounts Posts: 965 ✭✭✭shaveAbullock


    Marlow wrote: »
    Because the problem only becomes evident to the provider AFTER the connection goes live on said exchange unless they have other customers with Gbit/s connections on that exchange already. Or at a later point, when the bandwidth for said exchange is saturated.

    At least in the case, where it is contention on the OpenEIR side of things.

    And by then said provider is also locked into the cost for the installation and a contract with OpenEIR for the connection.

    And believe it or not: only very few order Gbit/s in rural areas.

    It's that simple.

    /M

    Do Eir retail have different access to the OpenEir network?
    Or what do they do to provide more bandwidth to customers in rural areas?


  • #1097
    cnocbui
    Registered Users, Registered Users 2 Posts: 20,898 ✭✭✭✭cnocbui


    Peppa Cig wrote: »
    Just dread the inevitable continued billing (even though I have moved to another ISP) etc.

    Just cancel your direct debit mandate. I was able to do so through Internet Banking, very simple.


  • #1098
    Marlow
    Registered Users, Registered Users 2 Posts: 14,531 ✭✭✭✭Marlow


    shaveAbullock wrote: »
    Do Eir retail have different access to the OpenEir network?
    Or what do they do to provide more bandwidth to customers in rural areas?

    Unknown. Commercially sensitive. They could basically have dedicated bandwidth to the exchanges, that's not available on the bitstream network. Any provider can actually have that. But it would require to build a very extensive fibre network (to reach each NGA exchange), that would make it completely unfeasable to provide the service for a lot of providers.

    NBI supposedly is actively going to monitor bandwidth availability on the NBP network and guarantee quality. But there is no such thing on the OpenEIR network.
    cnocbui wrote: »
    Just cancel your direct debit mandate. I was able to do so through Internet Banking, very simple.

    That doesn't cancel your subscription with an ISP nor gets you out of your contract. It just ensures, that no more payments go to the ISP and lands you with either a collection agency or eventually puts a black mark on your credit history. You are still liable for the contract term plus subsequent payments, until you formally have provided your ISP with a cancellation notice.

    It is literally bad advice. Try to get a mortgage afterwards with something like that on your credit history.

    /M


  • #1099
    shaveAbullock
    Closed Accounts Posts: 965 ✭✭✭shaveAbullock


    cnocbui wrote: »
    Just cancel your direct debit mandate. I was able to do so through Internet Banking, very simple.

    This is essential when cancelling with Eir.


  • #1100
    Marlow
    Registered Users, Registered Users 2 Posts: 14,531 ✭✭✭✭Marlow


    shaveAbullock wrote: »
    This is essential when cancelling with Eir.

    As long as you also can prove, that you served them with a cancellation notice and were out of contract. Otherwise see my comment above.

    /M


  • #1101
    shaveAbullock
    Closed Accounts Posts: 965 ✭✭✭shaveAbullock


    Marlow wrote: »
    As long as you also can prove, that you served them with a cancellation notice and were out of contract. Otherwise see my comment above.

    /M

    When you owe Eir money don't you get put on the credit insight database?
    Do banks have access to this database?


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  • #1102
    Marlow
    Registered Users, Registered Users 2 Posts: 14,531 ✭✭✭✭Marlow


    shaveAbullock wrote: »
    When you owe Eir money don't you get put on the credit insight database?
    Do banks have access to this database?

    I don't know. I have never owed them money. Hell, I haven't had a line in my name from them for over 15 years. Wouldn't go near them, if I could avoid that. It's enough to having to deal with their business division for a few ISDN lines i deal with. And that's a disaster and a half.

    But that is to be assumed.

    /M


  • #1103
    shaveAbullock
    Closed Accounts Posts: 965 ✭✭✭shaveAbullock


    Marlow wrote: »
    I don't know. I have never owed them money. Hell, I haven't had a line in my name from them for over 15 years. But that is to be assumed.

    /M

    I'm unsure if a bank could get access to such info, I have a feeling they can not.
    But like you I have never owed money to telecommunications companies that are part of the credit insight database so I am unsure.


  • #1104
    Marlow
    Registered Users, Registered Users 2 Posts: 14,531 ✭✭✭✭Marlow


    shaveAbullock wrote: »
    I'm unsure if a bank could get access to such info, I have a feeling they can not.
    But like you I have never owed money to telecommunications companies that are part of the credit insight database so I am unsure.

    Fact is, cancelling your direct debit does not release you from your contract, nor does it tell your internet provider, that you want to cancel your broadband.

    It will only cause you a direct debit penalty on the providers side for the next failed direct debit and tell them, that you do not wish to pay your bill using this method going forward.

    Contractually, nothing changes. You are still liable for the charges until you cancel with them in writing and/or according to their terms and conditions.

    It's a common misconception, that this is the solves all solution. It's the actual worst way of doing it for your credit record overall.

    /M


  • #1105
    SonOfGoat
    Registered Users, Registered Users 2 Posts: 1,232 ✭✭✭SonOfGoat


    The current situation is black and white. If someone pays Airwire for 1000gbps, and they can only deliver 500mbps, Airwire should allow them break contract as they are not delivering what they advertised.

    Why should anyone be bound to contract for a year and get sub-standard service.

    Its nonsense about how are people testing etc.. Modern dell pc and laptop here with eir a d 980mbps 24/7 and I have tons of devices on my network that will utilise the 1gbps product.

    The 'thanks' Airwire are getting is obviously current customers. I bet if they were in the same position, they'd be kicking up a fuss. Support your fellow consumer, you might have issues in the future that you might need a bit of memeber support with.


  • #1106
    shaveAbullock
    Closed Accounts Posts: 965 ✭✭✭shaveAbullock


    SonOfGoat wrote: »
    The current situation is black and white. If someone pays Airwire for 1000gbps, and they can only deliver 500mbps, Airwire should allow them break contract as they are not delivering what they advertised.

    Why should anyone be bound to contract for a year and get sub-standard service.

    What I think is claimed by Airwire is that OpenEir will sell them a contract for 1 Gbps but not provide the necessary bitstream.

    So why can't Airwire cancel the contract with OpenEir for failure to provide the service and then release their customer from the contract?


  • #1107
    Marlow
    Registered Users, Registered Users 2 Posts: 14,531 ✭✭✭✭Marlow


    SonOfGoat wrote: »
    The current situation is black and white. If someone pays Airwire for 1000gbps, and they can only deliver 500mbps, Airwire should allow them break contract as they are not delivering what they advertised.

    Why should anyone be bound to contract for a year and get sub-standard service.

    Its nonsense about how are people testing etc.. Modern dell pc and laptop here with eir a d 980mbps 24/7 and I have tons of devices on my network that will utilise the 1gbps product.

    Go and have a look at the speedtest thread before you make a statement, that didn't include all facts and variables.
    shaveAbullock wrote: »
    What I think is claimed by Airwire is that OpenEir will sell them a contract for 1 Gbps but not provide the necessary bitstream.

    So why can't Airwire cancel the contract with OpenEir for failure to provide the service and then release their customer from the contract?

    Because it's a best effort product. It is not uncontended. So OpenEIR is delivering, what it says and what has been agreed with Comreg. They have to make best effort to remedy that problem eventually, but Comreg isn't precisely on their back either, as could be seen from the irish times article i posted earlier. It is a regulated product after all.

    Also, OpenEIR will never refund the installation or provider move fee. And that was quite substantial until recently. It still is ridiculous, what they charge for a provider move on an existing FTTH line.

    I would however encourage somebody who is adament on solving such an issue to see those speeds on an affected exchange, to engage with Comreg and get their input on this. Because that is, where it needs to be triggered to make the distribution network deliver those speeds. The more of these complaints float into Comreg, the more they become aware, that there is an issue.

    It is not a problem limited to one provider. If it was, Digiweb wouldn't have put up those charts with normal and minimum speeds. And it's actually commendable, that they did. Obviously, it has caused them great support issues. They literally mean, that if you get 800 Mbit/s on a Gbit/s circuit for most of the tests, they can just tell you to feck off. And if you're over the 1TB monthly limit, you're sh!t out of luck anyhow.

    /M


  • #1108
    cnocbui
    Registered Users, Registered Users 2 Posts: 20,898 ✭✭✭✭cnocbui


    Marlow wrote: »

    That doesn't cancel your subscription with an ISP nor gets you out of your contract. It just ensures, that no more payments go to the ISP and lands you with either a collection agency or eventually puts a black mark on your credit history. You are still liable for the contract term plus subsequent payments, until you formally have provided your ISP with a cancellation notice.

    It is literally bad advice. Try to get a mortgage afterwards with something like that on your credit history.

    /M

    You are reading way more into what I said than what I said.

    When my contract with EIR was coming to an end, I switched to Airwire, so there was no contract cancelling involved.

    What did happen was EIR asked for their poor performing router back and I was happy to oblige. They send you a Parcel Motel label with a tracking number on it and ask you drop it off. But to use that service you have to book it with Parcel Motel and they then issue a different tracking number. Guess what happens then, you guessed it, EIR say you didn't send the router back, here's the bill for that.

    When I got notification of an upcoming debit past the contract end date I pulled the direct debit mandate.

    I won't bother you with their futile efforts to insist I still owed them, but long story short, I won and got them to cancel the debt. I later chased it up with Parcel Motel and it turns out their agent went and issued a third tracking number so it was no wonder both of the other numbers pulled a blank with delivery status.

    So my credit rating is probably still intact, even though I don't need it or care about it. It's almost a pity they didn't push a bit harder as I would have almost liked to take them to the small claims tribunal.


  • #1109
    Marlow
    Registered Users, Registered Users 2 Posts: 14,531 ✭✭✭✭Marlow


    And yes .. in your particular scenario you're perfectly on the safe side.

    It's just that simply cancelling the direct debit, which is more common place than you think, is getting you into more trouble than you think.

    /M


  • #1110
    Johnboy1951
    Registered Users, Registered Users 2 Posts: 13,924 ✭✭✭✭Johnboy1951


    On the matter of returning the Eir router on cancellation of contract, I received from Eir a return label for a router they had not supplied.
    So I wrote a registered letter to their head office - not having any other means available that I could find to contact them on the issue.
    I never received a response of any kind ...... but the bills for €59.99 continue to arrive and remain unpaid.
    The F2000 router remains in its original box here.
    Maybe I should charge Eir storage and offset it against this €59.99!

    How to get out of this situation?
    No I have no care about credit rating or anything similar.
    I just want to get Eir to collect the correct router and cease with the invoices.
    But how?


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  • #1111
    Robxxx7
    Registered Users, Registered Users 2 Posts: 1,245 ✭✭✭Robxxx7


    Johnboy1951 wrote: »
    On the matter of returning the Eir router on cancellation of contract, I received from Eir a return label for a router they had not supplied.
    So I wrote a registered letter to their head office - not having any other means available that I could find to contact them on the issue.
    I never received a response of any kind ...... but the bills for €59.99 continue to arrive and remain unpaid.
    The F2000 router remains in its original box here.
    Maybe I should charge Eir storage and offset it against this €59.99!

    How to get out of this situation?
    No I have no care about credit rating or anything similar.
    I just want to get Eir to collect the correct router and cease with the invoices.
    But how?
    drop an email to ccm@eir.ie (Eir complaints) and explain exactly the issue, keep onto them every few days via email then if still no joy after about 10 days then add consumerline@comreg.ie into the address line .. then add Eir CEO carolan.lennon@eir.ie .. ringing Eir is a waste of time ..


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