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Virgin TV360

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Comments

  • #212
    Delta2113
    Registered Users, Registered Users 2 Posts: 2,854 ✭✭✭Delta2113


    Mearings wrote: »
    Did you have to pay extra for the remote or did it come with the box?!

    - Remotes come with 360 boxes.


  • #213
    Delta2113
    Registered Users, Registered Users 2 Posts: 2,854 ✭✭✭Delta2113


    arch_stanton wrote: »
    I was thinking of signing up but they told me new customers are still being given the Horizon box. What's the deal there? I sign up for the 12 month new customer offer but to get the new box I can request an "upgrade" on day 2 but immediately switch to the full price? Seems a bit ridiculous

    - Strictly speaking 360 boxes are only for "exisiting" Customers at the moment.

    Obviously this will change in time -don't know when.

    Personally I would even call this a soft launch at the moment.


  • #214
    YellowBucket
    Closed Accounts Posts: 491 ✭✭YellowBucket


    They’re about 5 years too late to pull a two tier old / new hardware approach like Sky Q did back in the day.

    1. Sky+ HD was rock solid - Horizon absolutely is not and
    2. Sky Q launched at a time when that stuff was impressive.
    It’s expected now and there are two extremely well developed IPTV services from Eir & Vodafone, Sky Q is well established, Now TV, Netflix, Prime, excellent FTA / Freesat options including built into many TVs...

    Roll out the new tech and stop messing people around or you’ll lose customers.


  • #215
    dabrisin
    Registered Users, Registered Users 2 Posts: 18 ✭dabrisin


    Hi, I would be grateful for some help from anyone who has set up a 360 box. Got delivery today . At the moment the access point on the wall has one outlet which goes to my hub. It sems I need a two way splitter to connect to the hub and the new 360 box but there was none in the box. Tried to contact VM but no luck. My TV is right beside the hub. So basically is there any way I can proceed without the splitter ?


  • #216
    bren2001
    Registered Users, Registered Users 2 Posts: 7,503 ✭✭✭bren2001


    dabrisin wrote: »
    Hi, I would be grateful for some help from anyone who has set up a 360 box. Got delivery today . At the moment the access point on the wall has one outlet which goes to my hub. It sems I need a two way splitter to connect to the hub and the new 360 box but there was none in the box. Tried to contact VM but no luck. My TV is right beside the hub. So basically is there any way I can proceed without the splitter ?

    Pop down to your local hardware and get an F-way splitter. They are about a euro. Be much faster than contacting Virgin.


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  • #217
    Dannyor1990
    Registered Users, Registered Users 2 Posts: 5 ✭Dannyor1990


    If you have one VM connection point then yes you will need to order a splitter from VM, contact them on WhatsApp, I find it easier.


  • #218
    Dannyor1990
    Registered Users, Registered Users 2 Posts: 5 ✭Dannyor1990


    I have the 360 box a week now. Very impressed really snappy and fast, when navigating through the menus and guide. Voice control excellent, Going from Horizon to 360 is like night and day massive improvment. Hopefully more 4k content over time and a dedicated 4K channel would be a bonus, overall very good glad I upgraded.


  • #219
    beauf
    Closed Accounts Posts: 22,648 ✭✭✭✭beauf


    bren2001 wrote: »
    Pop down to your local hardware and get an F-way splitter. They are about a euro. Be much faster than contacting Virgin.

    Powercity might also have them.


  • #220
    loup
    Registered Users, Registered Users 2 Posts: 425 ✭✭loup


    Does a new router come with the package? Am on the fence about this too, thanks!


  • #221
    Delta2113
    Registered Users, Registered Users 2 Posts: 2,854 ✭✭✭Delta2113


    loup wrote: »
    Does a new router come with the package? Am on the fence about this too, thanks!

    If you don't have a white Compal Modem you will get a new one. If you already have one you won't need it replaced.


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  • #222
    djivide_
    Registered Users, Registered Users 2 Posts: 176 ✭✭djivide_


    Delta2113 wrote: »
    If you don't have a white Compal Modem you will get a new one. If you already have one you won't need it replaced.


    But are people getting the white compal ones or is there a newer one?
    Still using cisco 3925, didnt want the compal one due to the intel puma issues.


  • #223
    Delta2113
    Registered Users, Registered Users 2 Posts: 2,854 ✭✭✭Delta2113


    You get a compal Modem. Other Modem still being tested presumably.


  • #224
    AJB39
    Registered Users, Registered Users 2 Posts: 213 ✭✭AJB39


    Is it possible to sign up for the TV 360 box and the 500mb Broadband but not the Home Phone part? From my reading all the packages offered on the website all seem to include Home Phone.


  • #225
    AJB39
    Registered Users, Registered Users 2 Posts: 213 ✭✭AJB39


    Doctor Jimbob wrote: »
    They might take you off it if you asked them but the price is the same as far as I know so it wouldn't make much difference.

    Ok thanks.


  • #226
    Mearings
    Registered Users, Registered Users 2 Posts: 558 ✭✭✭Mearings


    Doctor Jimbob wrote: »
    They might take you off it if you asked them but the price is the same as far as I know so it wouldn't make much difference.
    The VM home phone gives you free calls to (in my case) USA, France, UK and more.


  • #227
    skimpydoo
    Registered Users, Registered Users 2 Posts: 5,074 ✭✭✭skimpydoo


    My box arrived earlier today and it's now set up. So much better than the old Horizon box. I am still playing about with it but I am liking it more and more.


  • #228
    Shamrock 64
    Registered Users, Registered Users 2 Posts: 101 ✭✭Shamrock 64


    Ordered last Friday,they kept messing up the order, kept telling me it was coming out next day,waited in all week for non existent delivery.
    Customer service is mediocre,was then told it was held because they didn't know if it was a self install or if an engineer was to come out.
    Finally got a text from nightline couriers to say it's coming Monday ,order was confirmed on Thursday for delivery Friday,so much for 24 delivery too.


  • #229
    Doomofman
    Registered Users, Registered Users 2 Posts: 1,097 ✭✭✭Doomofman


    Got my box today, don't suppose anyone has one of these working with a Logitech Harmony remote? Can't get mine setup


  • #230
    dam099
    Registered Users, Registered Users 2 Posts: 1,174 ✭✭✭dam099


    Doomofman wrote: »
    Got my box today, don't suppose anyone has one of these working with a Logitech Harmony remote? Can't get mine setup

    No longer with Virgin but in the early days of Horizon had to use the manufacturer (Samsung if I recall) + their model number to get it working.

    Apart from the Virgin branding are there any other manufacturer/model numbers on the underside/back (probably where you would also find serial number)?


  • #231
    killbillvol2
    Registered Users, Registered Users 2 Posts: 5,182 ✭✭✭killbillvol2


    Dannyor1990 wrote: »
    I have the 360 box a week now. Very impressed really snappy and fast, when navigating through the menus and guide. Voice control excellent, Going from Horizon to 360 is like night and day massive improvment. Hopefully more 4k content over time and a dedicated 4K channel would be a bonus, overall very good glad I upgraded.

    What 4k content is available at the moment?


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  • #232
    Doomofman
    Registered Users, Registered Users 2 Posts: 1,097 ✭✭✭Doomofman


    dam099 wrote: »
    No longer with Virgin but in the early days of Horizon had to use the manufacturer (Samsung if I recall) + their model number to get it working.

    Apart from the Virgin branding are there any other manufacturer/model numbers on the underside/back (probably where you would also find serial number)?

    It's made by Humax who are a polish company it seems. Even has the exact model number on it but there's pretty much no record of it anywhere...

    I'm hoping someone will figure out how to make it work but with how much the new box improves over the old, I can live without it


  • #233
    Delta2113
    Registered Users, Registered Users 2 Posts: 2,854 ✭✭✭Delta2113


    killbillvol2 wrote: »
    What 4k content is available at the moment?

    - The Rook - 8 Episodes.


  • #234
    killbillvol2
    Registered Users, Registered Users 2 Posts: 5,182 ✭✭✭killbillvol2


    Delta2113 wrote: »
    - The Rook - 8 Episodes.

    I think I'll pass!


  • #235
    Clitheroekid
    Registered Users, Registered Users 2 Posts: 223 ✭✭Clitheroekid


    I have received an offer regarding this new product,is it possible to get it for tv only


  • #236
    Delta2113
    Registered Users, Registered Users 2 Posts: 2,854 ✭✭✭Delta2113


    Clitheroekid wrote: »
    I have received an offer regarding this new product,is it possible to get it for tv only

    - No. You need Broadband for it to work fully.


  • #237
    Shamrock 64
    Registered Users, Registered Users 2 Posts: 101 ✭✭Shamrock 64


    Can you use the power cord supplied straight to the box or do you have to use the big adaptor yoke in between like with the horizon box.Thanks.


  • #238
    Delta2113
    Registered Users, Registered Users 2 Posts: 2,854 ✭✭✭Delta2113


    Similar to Horizon - you have a AC Adaptor block.


  • #239
    Shamrock 64
    Registered Users, Registered Users 2 Posts: 101 ✭✭Shamrock 64


    Got a label with my new v360 box today to return all old virgin equipment via parcel motel,did everyone get these,I thought you could keep your old equipment.


  • #240
    heebusjeebus
    Registered Users, Registered Users 2 Posts: 3,783 ✭✭✭heebusjeebus


    Shamrock 64 wrote: »
    Got a label with my new v360 box today to return all old virgin equipment via parcel motel,did everyone get these,I thought you could keep your old equipment.

    Got it too. Will send it back tomorrow as I don't need the old box.


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  • #241
    skimpydoo
    Registered Users, Registered Users 2 Posts: 5,074 ✭✭✭skimpydoo


    Shamrock 64 wrote: »
    Got a label with my new v360 box today to return all old virgin equipment via parcel motel,did everyone get these,I thought you could keep your old equipment.
    I got that too.


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