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GoMo FAQs

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Comments

  • #1772
    yermanhimself
    Registered Users, Registered Users 2 Posts: 56 ✭✭yermanhimself


    stickman1019 wrote: »
    Looking to port my mother over from Eir to Gomo.


    Currently the package she has includes Landline Broadband and Mobile with Eir.


    When porting I get four options as below:

    1) Prepay (Registered)
    2) Prepay (Unregistered)
    3) Post-Pay (Single Line)
    4) Post-Pay (Multi-Line)

    Ruling out options 1 & 2 as she is not Pre-Pay; I am unsure as to which option to take out of 3 & 4.

    So there is only one mobile number on the account which would lead me to Option 3 Single line.

    Now the landline and broadband is on the account does this technically classify the account as multi line Option 4 ?



    I know from personal experience when I ported my mobile before Christmas and lost it for 3 months due to a failed port.


    Just looking to get the correct option before porting to avoid the hassle I had.


    Has anyone had any experience with this specific situation?

    Go with option 3


  • #1773
    stickman1019
    Registered Users, Registered Users 2 Posts: 165 ✭✭stickman1019


    Have you gone with this yourself or is this a guess?


  • #1774
    yermanhimself
    Registered Users, Registered Users 2 Posts: 56 ✭✭yermanhimself


    stickman1019 wrote: »
    Have you gone with this yourself or is this a guess?

    I did when I ported from 3.

    It is correct for you because you are bill pay for a single number - it has nothing to do with the package you are paying for,


  • #1775
    stickman1019
    Registered Users, Registered Users 2 Posts: 165 ✭✭stickman1019


    Cheers Thanks for that buddy appreciated.


  • #1776
    Anjunadeep
    Registered Users, Registered Users 2 Posts: 229 ✭✭Anjunadeep


    Switched back to GoMo today.
    Doing a few speed tests and getting on average 3 Mpbs.
    I had GoMo before when it came out first and the speeds were great back then.
    Anyone else finding poor speeds tonight in the Dublin city area?


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  • #1777
    paddy19
    Registered Users, Registered Users 2 Posts: 1,145 ✭✭✭paddy19


    Speed depends on the load on the cell mast that you are going through.
    Moving even a short distance can change the mast and thus the load.
    The joys of 4G wireless :(

    I'm very lucky to be on a very lightly loaded mast and get very high speeds of 70 down and 25 up.

    There are 2,736 masts in the greater Dublin city area.

    You can see them on a map view them on the siteviewer:

    https://www.comreg.ie/industry/radio-spectrum/site-viewer/siteviewer/

    Time of day can also effect how fast the connection is.

    So very hard to judge.

    That said, GoMo have brought a lot of customers to the Eir network
    so overall loads could significantly increased especially at busy times of the day.


  • #1778
    reni10
    Registered Users, Registered Users 2 Posts: 1,137 ✭✭✭reni10


    kn wrote: »
    I went over the 80GB limit Sunday and it seems as if they have increased the speed for going over the limit in line with their agreement with the government for extra bandwith. Its only about 1Mbps download but is at least usable. Your not going to be streaming in HD with it but compared to last month when it slowed down to a trickle taking ages to open a webpage then it is at least an improvement and usable.

    PS youtube at the 480 setting is fine for streaming.

    Can anyone else confirm that the speed once you reach the 80gb limit is now useable?

    I hit the limit a few months ago and as you say it was not useable at all so have been trying to stay under every month now.


  • #1779
    Coolaboy
    Registered Users, Registered Users 2 Posts: 437 ✭✭Coolaboy


    Hi folks. Help required. Ported over last week and put the GOMO sim in this evening. No calls or texts as it says INVALID SIM CARD. NETWORK LOCKED SIM CARD INSERTED. I have typed in the PUK code to no avail. What should I do.


  • #1780
    mackcracknsack
    Registered Users, Registered Users 2 Posts: 94 ✭✭mackcracknsack


    Coolaboy wrote: »
    Hi folks. Help required. Ported over last week and put the GOMO sim in this evening. No calls or texts as it says INVALID SIM CARD. NETWORK LOCKED SIM CARD INSERTED. I have typed in the PUK code to no avail. What should I do.


    Is you phone unlocked i.e. can take a sim card for any network, or is it locked to the network you initially bought your phone from?


  • #1781
    Coolaboy
    Registered Users, Registered Users 2 Posts: 437 ✭✭Coolaboy


    Thanks for your reply. Bought it from 3 so possibly with them. How would I know?


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  • #1782
    mackcracknsack
    Registered Users, Registered Users 2 Posts: 94 ✭✭mackcracknsack


    I would assume it is locked to Three if you purchased from them. Best way to check is by trying a sim card from another network, which is what you have done.

    You can contact three to request a phone unlock. You will need your IMEI number for this request. You will get this by dialling *#06* as if you are making a phone call.

    Follow this below link.
    https://www.three.ie/unlock-my-phone/

    It may take a few days, so you may be without a phone for a little while.

    When did you purchase the phone?
    I know some carriers want you to have either topped up by a certain amount or had the phone for a number of billing cycles?

    I hope they sort it for you quickly


  • #1783
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,936 ✭✭✭Ten Pin


    Hi folks. Help required. Ported over last week and put the GOMO sim in this evening. No calls or texts as it says INVALID SIM CARD. NETWORK LOCKED SIM CARD INSERTED. I have typed in the PUK code to no avail. What should I do.

    Only a network unlock code will resolve this. Either request from Three or buy a code on eBay if price is reasonable.

    Do not use any other codes as it could lock it up completely and render it unusable.


  • #1784
    DopeTech
    Registered Users, Registered Users 2 Posts: 7,181 ✭✭✭DopeTech


    Coolaboy wrote: »
    Hi folks. Help required. Ported over last week and put the GOMO sim in this evening. No calls or texts as it says INVALID SIM CARD. NETWORK LOCKED SIM CARD INSERTED. I have typed in the PUK code to no avail. What should I do.

    What phone is it?


  • #1785
    Coolaboy
    Registered Users, Registered Users 2 Posts: 437 ✭✭Coolaboy


    It's a samsung galaxy.


  • #1786
    DopeTech
    Registered Users, Registered Users 2 Posts: 7,181 ✭✭✭DopeTech


    Coolaboy wrote: »
    It's a samsung galaxy.

    What model? E.g S10, a20,j6?


  • #1787
    remoteboy
    Registered Users, Registered Users 2 Posts: 2,049 ✭✭✭remoteboy


    Mother-in-law has dreadful internet ads connection. She’s on a crappy old line and rarely gets above 1.5Mb/s. Thinking about getting her a 4g router - she’s 800m from a meteor mast. The only issue would be losing her landline. I see GoMo charge 30c per minute for VOIP calls. Can I just use a different provider like Goldfish or will GoMo still charge on top of that?


  • #1788
    Aquos76
    Moderators, Regional South East Moderators Posts: 9,295 Mod ✭✭✭✭Aquos76


    VOIP calls, 076 numbers is it? Well they are included in their unlimited calls now


  • #1789
    Coolaboy
    Registered Users, Registered Users 2 Posts: 437 ✭✭Coolaboy


    Hi folks. Paid the 20 euro and got the galaxy unlocked and GOMO up and running. Any solution to stop the phone looking for the SIM unlock 4 digit code every time?


  • #1790
    Quackster
    Moderators, Regional South Moderators, Paid Member Posts: 6,148 Mod ✭✭✭✭Quackster


    Coolaboy wrote: »
    Hi folks. Paid the 20 euro and got the galaxy unlocked and GOMO up and running. Any solution to stop the phone looking for the SIM unlock 4 digit code every time?

    You need to go into 'Settings' and then 'Security'. You'll find an option there for SIM lock. It might be under 'More Settings'


  • #1791
    remoteboy
    Registered Users, Registered Users 2 Posts: 2,049 ✭✭✭remoteboy


    Aquos76 wrote: »
    VOIP calls, 076 numbers is it? Well they are included in their unlimited calls now

    Ideally I’d port her landline to a voip service provider. Didn’t realise voip calls were included now. That’s handy.


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  • #1792
    Quackster
    Moderators, Regional South Moderators, Paid Member Posts: 6,148 Mod ✭✭✭✭Quackster


    remoteboy wrote: »
    Ideally I’d port her landline to a voip service provider. Didn’t realise voip calls were included now. That’s handy.

    From 1 December last by order of Comreg, along with 1850, 1890 & 0818 calls. 076, 1850 & 1890 numbers are to be phased out by 1st January 2022. All VOIP numbers from then on will be standard geographic numbers.


  • #1793
    pg17
    Registered Users, Registered Users 2 Posts: 122 ✭✭pg17


    remoteboy wrote: »
    Ideally I’d port her landline to a voip service provider. Didn’t realise voip calls were included now. That’s handy.

    I expect your mother would then receive calls to her "landline number" on the voip service and she wold make calls on her GoMo mobile package and not on the voip service.


  • #1794
    kn
    Registered Users, Registered Users 2 Posts: 3,900 ✭✭✭kn


    reni10 wrote: »
    Can anyone else confirm that the speed once you reach the 80gb limit is now useable?

    I hit the limit a few months ago and as you say it was not useable at all so have been trying to stay under every month now.

    Same again for me this month. The same type of usable quality. Just no HD streaming. It was the likes of the RTE player that was really eating my 80GB. But it still plays at a lower quality at the 1Mbs download and streams fine on youtube at the 480 setting. Grand for normal use just not for HD streaming.


  • #1795
    august12
    Registered Users, Registered Users 2 Posts: 1,274 ✭✭✭august12


    remoteboy wrote: »
    Mother-in-law has dreadful internet ads connection. She’s on a crappy old line and rarely gets above 1.5Mb/s. Thinking about getting her a 4g router - she’s 800m from a meteor mast. The only issue would be losing her landline. I see GoMo charge 30c per minute for VOIP calls. Can I just use a different provider like Goldfish or will GoMo still charge on top of that?
    I have two Gomo sims, one in my mobile , one in a 4 g router, have a voip phone connected to router which receives landline calls through goldfish, I make landline calls from the mobile to reduce the cost, so I'm only paying for the goldfish monthly rental.


  • #1796
    Ten Pin
    Registered Users, Registered Users 2 Posts: 2,936 ✭✭✭Ten Pin


    Mother-in-law has dreadful internet ads connection. She’s on a crappy old line and rarely gets above 1.5Mb/s. Thinking about getting her a 4g router - she’s 800m from a meteor mast. The only issue would be losing her landline. I see GoMo charge 30c per minute for VOIP calls. Can I just use a different provider like Goldfish or will GoMo still charge on top of that?

    If you ported a landline to a VOIP provider then the same number is retained and anyone calling that landline number would be charged the landline rate even though it's via VOIP.

    If you're wondering whether Gomo charge extra for calls made / received via a gomo data connection on a third party VOIP service (goldfish etc), the answer is no, it'll just use the inclusive data.

    There are a few routers that allow calls to be made via the SIM phone number...
    https://m.boards.ie/vbulletin/showthread.php?p=112189207

    A bit of research will yield more details, it's theoretically possible and would be a bit handier than trying to set up VOIP which is dependent on reliable 4G signal and needs to be always on for incoming calls.

    Landline can still be ported to VOIP provider to keep it active if necessary.


  • #1797
    westyIrl
    Registered Users, Registered Users 2 Posts: 510 ✭✭✭westyIrl


    remoteboy wrote: »
    Mother-in-law has dreadful internet ads connection. She’s on a crappy old line and rarely gets above 1.5Mb/s. Thinking about getting her a 4g router - she’s 800m from a meteor mast. The only issue would be losing her landline. I see GoMo charge 30c per minute for VOIP calls. Can I just use a different provider like Goldfish or will GoMo still charge on top of that?

    As Ten Pin has said, VOIP data is afterall just data as far as GoMo is concerned. One thing to be careful with is to make sure you port the landline number to the voip provider prior to terminating the landline service.

    Jim


  • #1798
    reni10
    Registered Users, Registered Users 2 Posts: 1,137 ✭✭✭reni10


    kn wrote: »
    Same again for me this month. The same type of usable quality. Just no HD streaming. It was the likes of the RTE player that was really eating my 80GB. But it still plays at a lower quality at the 1Mbs download and streams fine on youtube at the 480 setting. Grand for normal use just not for HD streaming.

    Thanks for confirming, you didn't do a Speedtest by any chance and can share the screenshot just to see what the actual speed is?


  • #1799
    Pataman
    Registered Users, Registered Users 2, Paid Member Posts: 1,542 ✭✭✭Pataman


    august12 wrote: »
    I have two Gomo sims, one in my mobile , one in a 4 g router, have a voip phone connected to router which receives landline calls through goldfish, I make landline calls from the mobile to reduce the cost, so I'm only paying for the goldfish monthly rental.

    I am trying to setup a 4G router with a GOMO sim. Can you tell me please what data settings you used?
    Thanks


  • #1800
    august12
    Registered Users, Registered Users 2 Posts: 1,274 ✭✭✭august12


    Pataman wrote: »
    I am trying to setup a 4G router with a GOMO sim. Can you tell me please what data settings you used?
    Thanks
    It should automatically set up but you need to unlock the sim pin first, so put it in a mobile and turn off sim pin, then place in the router and it should work.


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  • #1801
    opus
    Registered Users, Registered Users 2 Posts: 5,150 ✭✭✭opus


    Pataman wrote: »
    I am trying to setup a 4G router with a GOMO sim. Can you tell me please what data settings you used?
    Thanks

    This is what my router has, think it picked it up automatically.

    515196.jpg


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