Statement of Liability 2019

rsl1976 wrote: »

Seems to be in most people's accounts within 3 days.
When did you submit?

Submitted on Monday

Fann Linn wrote: »

I think thats partially right. If I recall correctly there was something on the ROS site saying that owing to people who were getting paid on the 31/12 or for people who had still to get paid in early Jan for work done in Dec, Revenue would not be processing until after the first forthnight.

It's not right at all.
Processing was due to start on 15th
All companies had till then to give revenue pay details of 2019.
All sol's were due on 17th.
Some people got their statements and refunds last week, others have got no statement or refund decision.
Revenue have given numerous reasons and deadlines.
This isn't a process, its a system failure.
As for the latest new year's eve story, it's laughable.

Applied midweek last week... refund arrived today

padraig.od wrote: »

Nothing again this morning

Same here

Nothing for me either - wonder what will the excuse be today?

kamiljkamil wrote: »

Applied on the 2nd of January. Still nothing.

Same here

Nothing for me this morning either. Absolutely sick of this!

Just rang them and the automated message states something along the lines of:

We are continuing to process returns and we expect to have the majority of them processed next week (!)

I spoke to a lovely girl this morning. She told me they hoped to have them all issued by close of business tomorrow. Said she was in the same boat submitted hers 1st of Jan and only got it Monday. Mentioned the different responses I have received and she told me that they go by the info they are giving in the morning but that it could change during the day. Was very apologetic about it all. Must be very frustrating for them.

Elysium1 wrote: »

You’re taking her out to dinner by the looks of it then??

Eh well yesterday someone on the phone said up to weeks. Who knows. We’ve seen every response on this thread.

Wouldn't go that farðŸ˜

Let's hope it doesn't go into February

thesphinx wrote:

Ok, just off the phone agaiin - they really couldn't care less...

If your attitude on the phone is the same as here, I'm not surprised!

Kevwoody wrote: »

If your attitude on the phone is the same as here, I'm not surprised!

I am intersted to know why you think my attitude is poor, explain yourself

gerbilgranny wrote: »

Or perhaps it's that the people on the end of the phone care quite a lot - maybe they're frustrated with systems failing, with major changes happening but without proper understanding on the part of those 'in charge' as to the consequences of inadequate staffing etc. But the people on the end of the phone are not in a position to say what they might wish they could say - they have to do as their told.

Most people in jobs want to be able to help their customers as best they can, and derive satisfaction in knowing that they're providing a good service.

Just a theory.

I actually agree with you, and to be fair some of representatives I was speaking to were pleasant, like the guy I was talking to was fine, he said he could not understand why my record is not been processed. but he forwarded me to a supervisor who had more inofrmation, who ultimatley said we don't know what the problem is, we don't know how to fix it and we don't know when it will be fixed. So what can I do in that situation

FGR wrote: »

I hope someone will correct me on this if I'm wrong but the last time I asked about sending correspondence through My Enquiries they tend to have a two/three week turnaround.

That said, last year it was a five week wait. I'm waiting on a clarification myself, and hopefully a refund too; so the waiting game has begun.

Yeah apparently you can wait up until 5 weeks if you use enquires, they may respond to you alot sooner or they may not at all, I have had experiances of both. My advice is to phone them, you will be on hold for a while, but you might get you issue resolved quicker. But there shouldn't be an issue if you are requesting a SOL now, this shoul be prcessed fairly quickly, there is a minority group of people that is effected who submitted thir health expenses etc. from the 1st January to the 15th January.

rsl1976 wrote: »

That's the thing. If on the 1st day people rang up and were told look major technical issue we are trying to get it resolved but can't say when then fine nothing you can do but wait.

It's the different reasons given each time, one person I spoke to didn't even say there was an issue. They haven't even updated the outgoing message, it is still saying they should be available from 22nd January.

Will just have to hope it is resolved soon

Yeah this was my point exactly, the last guy I was dealing with Couldn't see why my recored wasn't being processed, everything looked straight forward and correct - Yeah there phone message says both 17th and 22nd, but then it says somewhere else tha they are still bee n prcessed and should be completed by the end of next week. I guss there is nothing you can do at this stage, will just have to wait, but as you said, if they had have said at the beginning that we have encounted technical difficulties and some payemtns won't be processed up until the end of Jauary then I would have accespted that.