Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

Get In There · 30-10-2019 09:03AM

baldbear wrote: »

Currently porting status in progress online but my coverage hasn't gone down or anything Is this the norm?

I can call now with my gomo number.

I'm in the same boat. Just a matter of playing the waiting game.

califano · 30-10-2019 09:08AM

Is it not just a matter of when you lose coverage of your previous service to put in the gomo SIM and wait for porting?. And it could be up to a few hours? Which is fine as long as I know.

Is there any need to log into your account as I've never received an email from gomo(got a WhatsApp to confirm this evening is the day) and this evening is the day I have proposed to switch over.

baldbear · 30-10-2019 09:18AM

The high horse brigade wrote: »

Call another phone to make sure it's your ported number. If it is you're good to go. If not wait a little longer

did that. Rang the mother and got the " who the F***k is this" so i know i'm not ported over.

Jofspring · 30-10-2019 09:21AM

Just to follow up on a previous post. My wife's number ported about 5 hours after her old sim went dead.

Kenjataimu · 30-10-2019 09:37AM

Rynies32 wrote: »

Hi, can someone help me please. I am trying to switch over to Gomo. I received the sim yesterday. Every time I try to log in, it tells me I have to give the Date of Birth that i registered with first time around. I must have put the wrong one in but i cant go any further unless i have it. I have tried to contact support but same problem happens. I need the DOB. I cant find an online chat. Can anyone help me?

Would you have used 1st of January?

93% of Steam users were born on January 1st (to avoid giving the real date)

Sad Professor · 30-10-2019 09:42AM

Does your chosen port date influence how quickly they post the sim to you? I moved my date back from Tuesday but starting to think I should have left it.

lighthouse · 30-10-2019 09:53AM

baldbear wrote: »

did that. Rang the mother and got the " who the F***k is this" so i know i'm not ported over.

Is she always this rude?

lighthouse · 30-10-2019 10:00AM

Kenjataimu wrote: »

I got one result higher.. just about.

What phone you have may effect your max speeds.
I'm getting speeds around 100 but my wife is getting speeds 50 to 70.
I have a newer phone and hers is about 3 years old.

Also, on speedtest my provider is showing as Meteor, while hers is GoMo. I'm assuming there shouldn't be a difference.

My speeds the last day, (Sligo)

That's interesting. What are the makes of phone ye have?
I have a Moto G5+ so wondering if I bought a newer/more expensive phone would I get better speeds/reception

Rynies32 · 30-10-2019 10:14AM

No I tried that too! On to the online chat at the moment. Only waiting over an hour and still haven't got linked with someone. Very frustrating.

Sure Thing · 30-10-2019 10:15AM

Kenjataimu wrote: »

Would you have used 1st of January?

93% of Steam users were born on January 1st (to avoid giving the real date)

I also inputted somehow an invalid DOB. I sent a message to customer service and they corrected it no problem, just took a few days for response

Sterling Archer · 30-10-2019 10:16AM

Speed testing on my side is still consistently the same as before.. on 3 (seperate phone) getting 30s, on Vodafone and GoMo (same phone) getting max 15 ish

baldbear · 30-10-2019 10:23AM

lighthouse wrote: »

Is she always this rude?

No. Usually much worse. I under exaggerated.:D

The switch is complete. So far all good.

xabi · 30-10-2019 10:34AM

Seems my son's number has ported back to the original SIM from GoMo. Weirdly its only texts that do it, calls to and from ported number are fine, but his texts are coming from the original number.

done4now · 30-10-2019 10:36AM

done4now wrote: »

Similar to me. Ordered for myself on Thursday morning and then on Saturday I ordered for my mother. She got the SIM Card today and had a number assigned to her account yesterday while I am still waiting for number to be assigned and the SIM card

Only difference is that my delivery address is in Dublin while hers is not.

Bit annoying as I've been out of contract with my current provider since Friday

done4now wrote: »

I noticed late last night that I've finally been assigned a number so I'm guessing I'll have the SIM card on Tuesday

So 13 days later and still no sign of the SIM card :mad:.

I was hoping to port over before my Three contract was up but that date as come and gone. I will be outside of the EU for a bit so probably isn't the best time to move anyway so I'm going to exercise my right to cancel

.

Great deal all the same. I'll probably sign up once I'm back in Ireland provided the other providers don't offer a similar deal.

G1raff3 · 30-10-2019 10:45AM

For those waiting on porting, mine went through this morning after 4 days waiting. Other than that, everything's fine and I've much better call & data signal at home and work than I had with voda

jakdublin · 30-10-2019 11:05AM

jakdublin wrote: »

I was waiting a couple of days last week before getting onto them via Facebook. You can't cancel once the porting starts. Very slow response but they said my port was 'stuck' so they cancelled their end and I had to keep checking to see when I could reschedule. Was due to port this morning but still nothing.

It's been a long. frustrating wait but had the two numbers ported over from VM this morning. No problems with voicemail or data. I know customer service has been slow (understatement!) but to be honest I've never had good customer service from any mobile operator I've been with and they've obviously been swamped since starting up. It'll probably improve but I can live with poor customer service for a tenner a month.

Stallingrad · 30-10-2019 11:07AM

I'm porting over from Eir tomorrow (30 day bill pay, no contract), do I need to let Eir know and will they cease billing automatically?

Former Coach · 30-10-2019 11:07AM

My porting is ‘in progress’ for the past week. No response to online chat or on Twitter.
Anybody got a link to customer support?
Beyond frustrated😡

Hardtochoose · 30-10-2019 11:10AM

Former Coach wrote: »

My porting is ‘in progress’ for the past week. No response to online chat or on Twitter.
Anybody got a link to customer support?
Beyond frustrated😡

You’re wasting your time with the clowns on chat. They disconnected me when I asked did they think it was ok to be 13 days without being able to receive calls or SMS

Former Coach · 30-10-2019 11:13AM

Hardtochoose wrote: »

You’re wasting your time with the clowns on chat. They disconnected me when I asked did they think it was ok to be 13 days without being able to receive calls or SMS

So what did you do ? Or are you still waiting too?

Gonzo · 30-10-2019 11:21AM

received my sim card an hour ago.

I did one final speedtest on 3 (took me 3 times to run the speedtest because the data speed was so poor)

https://www.speedtest.net/result/a/5435823507

I moved from Eir to Three about 5 months ago and it was a huge mistake, awful internet speeds all the time, and no signal at all half the time.

After inserting my GoMo sim and speedtest is much improved and getting full bars of signal.

https://www.speedtest.net/result/a/5435855552

I'm absolutely delighted! Paying half the amount of money for a significantly better service!

jakdublin · 30-10-2019 11:22AM

Former Coach wrote: »

My porting is ‘in progress’ for the past week. No response to online chat or on Twitter.
Anybody got a link to customer support?
Beyond frustrated😡

That happened me. It's probably 'stuck'. I contacted them through Facebook. It's still painfully slow but give them your account number (you'll find it on the website) in the message along with as much detail as possible because that's the first thing they'll ask for and it'll be a few hours between messages.

Trimm Trabb · 30-10-2019 11:28AM

Oh no! We tried to move your number to our network but there is already a move in progress for this number. See our FAQs at gomo.ie/joining-getting-started-with-gomo/#move-number on what to do next and how to complete your move. That's it!

Anyone else get this?

Ported over my wife’s phone yesterday on same account so wondering has that confused the system?

Currently with eir prepay.

Paddy_man · 30-10-2019 11:51AM

My Sim Card is in An Post depot after "there was no answer at address" delivery attempt yesterday.. Put through a redelivery request yesterday afternoon, no sim this morning and my port has happened... Chat with Go Mo support at 11:18, no reply so far at 11:49... this is not looking good for any urgent future issues..

Aquos76 · 30-10-2019 11:55AM

Ported over both my parents phones this morning, both were on 48 months, both ported over without any problems. What I did find thou was I had selected 17:00 yesterday but neither went through then, so I changed my Mam's one to 8am this morning(the fact that it allowed me to change it meant the porting process hadn't started at 5pm yesterday) and didn't do anything with my Dad's one. My Dads one ported over first thing this morning and my Mam's one was in "Porting in Progress" for about 2 hours this morning on her account, but now shows her own number on her account.

jakdublin · 30-10-2019 11:55AM

Paddy_man wrote: »

My Sim Card is in An Post depot after "there was no answer at address" delivery attempt yesterday.. Put through a redelivery request yesterday afternoon, no sim this morning and my port has happened... Chat with Go Mo support at 11:18, no reply so far at 11:49... this is not looking good for any urgent future issues..

Bad news Paddy. Half an hour is nothing. Most of us with issues have waited days for a response. I finally got sorted this morning.

Grumpypants · 30-10-2019 11:57AM

Got my Sim and set my port to midday today. Let's see how this goes.

shenanagans · 30-10-2019 12:02PM

Former Coach wrote: »

My porting is ‘in progress’ for the past week. No response to online chat or on Twitter.
Anybody got a link to customer support?
Beyond frustratedðŸ˜¡

Email:
complaints@gomo.ie

mooseknunkle · 30-10-2019 12:05PM

Trimm Trabb wrote: »

Oh no! We tried to move your number to our network but there is already a move in progress for this number. See our FAQs at gomo.ie/joining-getting-started-with-gomo/#move-number on what to do next and how to complete your move. That's it!

Anyone else get this?

Ported over my wife’s phone yesterday on same account so wondering has that confused the system?

Currently with eir prepay.

Got my sim Tuesday last week and tried about 5 times to port and got that text each time,customer service have no idea why so i just canceled yesterday.

Gadgetman496 · 30-10-2019 12:24PM

Put my sim in this morning & everything is working perfectly, no issues.

Speeds at home, 20 down 5 up

Calls, txt & voicemail all working fine.

Have not ported yet as I want to burn up existing credit on old SIM first.

Was an eir customer.

Delighted with the move.

Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

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