Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

Moyglish · 26-10-2019 10:35AM

What happens if you go over the 80GB FUP?

Do they just throttle your speeds, or do they start charging you per MB used or part thereof when you go over the 80GB limit?

Gadgetman496 · 26-10-2019 10:45AM

Moyglish wrote: »

What happens if you go over the 80GB FUP?

Do they just throttle your speeds, or do they start charging you per MB used or part thereof when you go over the 80GB limit?

They throttle until the start of your next billing period which is the 1st of each month.

Gadgetman496 · 26-10-2019 10:47AM

Registered Tue Oct 22nd

Phone number. PIN & PUK assigned to my account yesterday Fri Oct 25th

Gadgetman496 · 26-10-2019 10:49AM

When porting to GoMo form a prepaid eir sim, which account type do you choose when setting up the port process?

goob20s · 26-10-2019 10:51AM

ED E wrote: »

Thats edge.

Toggle airplane mode. The eNB didnt register me for 4G until the first cycle off/on.

Tried that. Didn't help. What's your apn? I tried the hicard settings and it wouldn't work at all.

duffman13 · 26-10-2019 10:52AM

Currently with Eir, I'll be switching away soon, the networ for me has gone awful, thought it was my phone not loading or slowing down but switched to Wi-Fi yesterday evening and been grand since. Tried data this morning, taking an age to load.

wolf9 · 26-10-2019 10:54AM

paul-2008 wrote: »

ok, thanks! I'm 99% sure this is the issue. Just after getting on to chat so will give them one more chance to try fix it and will cancel if they cant

I'd say you could be onto something there, I havent got sim yet but my account has been assigned the number so no longer says in progress

paul-2008 · 26-10-2019 10:56AM

wolf9 wrote: »

I'd say you could be onto something there, I havent got sim yet but my account has been assigned the number so no longer says in progress

Its definitely the source of the problem but my god talking to this support chat is like talking to the bloody wall.... they just repeat the same questions over and over again and do not listen to what youre saying. Getting very frustrated here at the moment. This is going on a over week now

mooseknunkle · 26-10-2019 10:58AM

paul-2008 wrote: »

Its definitely the source of the problem but my god talking to this support chat is like talking to the bloody wall.... they just repeat the same questions over and over again and do not listen to what youre saying. Getting very frustrated here at the moment. This is going on a over week now

Finally got through to someone and he said there was no move in progress and i needed to contact Eir,not much help..

Hardtochoose · 26-10-2019 10:58AM

Both parents attempted to port yesterday morning and it’s still saying in progress. Chat are useless , and give different stories depending on who you talk to.
One says you have to wait for an sms before before porting and if you don’t it won’t work. Another looked into it and said it’s ‘very strange’ it’s still in progress after 24 hrs.
They don’t seem to have any technical knowledge whatsoever. They don’t appear to even have the most basic of tools at their disposal to look into the issue or force the port through or reschedule it on their side.

sean29 · 26-10-2019 10:59AM

Ordered 2 sims on 22nd, arrived 25th, I updated port date to 10:00 today. At 10:07 both phones got messages from Three that numbers were cleared to port, inserted new sims, data is working but both numbers can't make/receive calls!

punisher5112 · 26-10-2019 10:59AM

goob20s wrote: »

What's the correct APN?

You can use the eir or meteor one.

lighthouse · 26-10-2019 11:05AM

Gadgetman496 wrote: »

When porting to GoMo form a prepaid eir sim, which account type do you choose when setting up the port process?

Pre pay registered is what I used because my old provider had my name etc

Gadgetman496 · 26-10-2019 11:07AM

lighthouse wrote: »

Pre pay registered is what I used because my old provider had my name etc

And was old provider eir?

Number ported fine for you?

paul-2008 · 26-10-2019 11:10AM

mooseknunkle wrote: »

Finally got through to someone and he said there was no move in progress and i needed to contact Eir,not much help..

I have requested a manager to call me and got the reply " we do not do outgoing communications" some joke. They can cancel the account but will not refund the 9.99 "activation fee" and they cant fix my account.. so now im stuck about to pay another 30 on my current bill and am down the 9.99 even though they cannot fix it.. to top it all off, the chat just got disconnected and i cant get through again

CalamariFritti · 26-10-2019 11:10AM

Ordered Friday week, received SIM Thursday, scheduled number port for yesterday evening. Didn't happen on the hour but woke up to No Service. Popped new SIM in and its like nothing ever changed. Good speeds too, 3 bars as before and about 30/12 mbits. Perfect. Tenner.

Gadgetman496 · 26-10-2019 11:11AM

paul-2008 wrote: »

Im having the same issue - can you tell me, when you go into your online account does it show "My current orders" and your order is showing as "In Progress"? The missus ported over this morning no issues, i have been trying a week now and account is still showing in progress so i think this is why..

My understanding is that you can't successfully port while your account order is still showing "in progress"

CalamariFritti · 26-10-2019 11:12AM

My order shows as in progress and I'm fully switched as per this morning.

Gadgetman496 · 26-10-2019 11:14AM

paul-2008 wrote: »

I have requested a manager to call me and got the reply " we do not do outgoing communications" some joke. They can cancel the account but will not refund the 9.99 "activation fee" and they cant fix my account.. so now im stuck about to pay another 30 on my current bill and am down the 9.99 even though they cannot fix it.. to top it all off, the chat just got disconnected and i cant get through again

Would contacting your current provider & asking them to check if they can cancel the port request help?

paul-2008 · 26-10-2019 11:14AM

Gadgetman496 wrote: »

My understanding is that you can't successfully port while your account order is still showing "in progress"

This is my understanding too - but support cannot tell me why its still in progress a week later or how to fix it..

Gadgetman496 · 26-10-2019 11:15AM

CalamariFritti wrote: »

My order shows as in progress and I'm fully switched as per this morning.

Obviously hit and miss so.

mooseknunkle · 26-10-2019 11:17AM

paul-2008 wrote: »

I have requested a manager to call me and got the reply " we do not do outgoing communications" some joke. They can cancel the account but will not refund the 9.99 "activation fee" and they cant fix my account.. so now im stuck about to pay another 30 on my current bill and am down the 9.99 even though they cannot fix it.. to top it all off, the chat just got disconnected and i cant get through again

I was onto to Eir and they said nothing stopping the port on their end,then got through to someone again he said again that they is no move in progress,i mentioned that in my orders it says in progress and would that have anything to do with it,he said no it shouldn't and has escalated it to someone else and i should hear back by Tuesday!

neilthefunkeone · 26-10-2019 11:22AM

Ruginator wrote: »

How can you set up voicemail on gomo?

Dial 171. Record your greeting and its created

wizardman · 26-10-2019 11:23AM

I switched myself and herself from Eir last Friday. No issues all went well. Just set up voicemail. Thanks OP

lighthouse · 26-10-2019 11:25AM

Gadgetman496 wrote: »

And was old provider eir?

Number ported fine for you?

Old provider was Lycamobile. Ported in a few minutes.

lighthouse · 26-10-2019 11:28AM

Gadgetman496 wrote: »

My understanding is that you can't successfully port while your account order is still showing "in progress"

My account still showing "in progress" eventhough I ported yesterday in a few minutes

paul-2008 · 26-10-2019 11:30AM

lighthouse wrote: »

My account still showing "in progress" eventhough I ported yesterday in a few minutes

Maybe another issue so.. either way they are unable to help me so I'm not sure what to do with this

lighthouse · 26-10-2019 11:32AM

neilthefunkeone wrote: »

Dial 171. Record your greeting and its created

I just set up a greeting. There are a lot of menus in it.
Do you choose between having a default message with your recorded name in this message or having your own bespoke greeting?
Also what is call catcher? I didn't set that up.

hawaii501 · 26-10-2019 11:45AM

I ordered my sim on 15th, it arrived 2 days later.

Was scheduled to switch this morning and did no problem at all. Kept old number working grand, literally just put new sim in and tat was it.

Although it still says 'in progress' online even though I've received text to say everything has changed

wolf9 · 26-10-2019 11:53AM

sean29 wrote: »

Ordered 2 sims on 22nd, arrived 25th, I updated port date to 10:00 today. At 10:07 both phones got messages from Three that numbers were cleared to port, inserted new sims, data is working but both numbers can't make/receive calls!

That's some quick delivery you got, are they picking them at random or what

Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

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