paul-2008 wrote: » I have requested a manager to call me and got the reply " we do not do outgoing communications" some joke. They can cancel the account but will not refund the 9.99 "activation fee" and they cant fix my account.. so now im stuck about to pay another 30 on my current bill and am down the 9.99 even though they cannot fix it.. to top it all off, the chat just got disconnected and i cant get through again
CalamariFritti wrote: » My order shows as in progress and I'm fully switched as per this morning.
Gadgetman496 wrote: » My understanding is that you can't successfully port while your account order is still showing "in progress"
paul-2008 wrote: » Im having the same issue - can you tell me, when you go into your online account does it show "My current orders" and your order is showing as "In Progress"? The missus ported over this morning no issues, i have been trying a week now and account is still showing in progress so i think this is why..
mooseknunkle wrote: » Finally got through to someone and he said there was no move in progress and i needed to contact Eir,not much help..
lighthouse wrote: » Pre pay registered is what I used because my old provider had my name etc
Gadgetman496 wrote: » When porting to GoMo form a prepaid eir sim, which account type do you choose when setting up the port process?
goob20s wrote: » What's the correct APN?
paul-2008 wrote: » Its definitely the source of the problem but my god talking to this support chat is like talking to the bloody wall.... they just repeat the same questions over and over again and do not listen to what youre saying. Getting very frustrated here at the moment. This is going on a over week now
wolf9 wrote: » I'd say you could be onto something there, I havent got sim yet but my account has been assigned the number so no longer says in progress
paul-2008 wrote: » ok, thanks! I'm 99% sure this is the issue. Just after getting on to chat so will give them one more chance to try fix it and will cancel if they cant
ED E wrote: » Thats edge. Toggle airplane mode. The eNB didnt register me for 4G until the first cycle off/on.
Moyglish wrote: » What happens if you go over the 80GB FUP? Do they just throttle your speeds, or do they start charging you per MB used or part thereof when you go over the 80GB limit?
mooseknunkle wrote: » Yep still says in progress
goob20s wrote: » Useless speeds. Set up went well at least
mooseknunkle wrote: » I tried to port again this morning and same thing i keep getting a text to say a move is already in progress,tried to contact them on twitter and web chat but no reply..all this is just too much hassle for such a little reward and not worth the bother for me so sent them a mail to cancel...
Nonoperational wrote: » This is going to absolutely destroy the Eir network, like Three. Getting 0.5 Mbit on Eir, 120 Mbit on Vodafone, both 4 bars on the same phone.
Fieldog wrote: » That's fairly shoddy, where are you based, are you using the correct APN?
mooseknunkle wrote: » Im at a loss with them,got my sim on Tuesday and have tried to port on 3 separate occasions and each time i get a text saying "we tried to move your number to our network but there is already a move in progress for this number",i was onto customer care yesterday and they said there is no move in progress and they didnt know why i was getting that text,cant even get onto web chat today its just sitting there with nobody replying!
paul-2008 wrote: » Anyone able to get into the online chat? I can get to type my name in but no one ever comes online. Have tried several times since yesterday morning
