Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

MadDogGreener · 24-10-2019 08:48PM

LEIN wrote: »

My port has failed and I can't find a way around it.
Over 24 hours trying to get in touch with them now and I'm beginning to lose my patience.

Mine failed as-well. Finally got a reply by sending them a DM on twitter. They replied about 16hours later: "I have escalated your case to our ops team, they will investigate and hopefully get your problem resolved shortly."
Havent heard a thing since. Will be 48 hours from tomorrow morning since port started, so looks like comreg will be next call. The port still showing as in-progress on my current eir account. Which also shows my service as "not active" when I got into myeir.

ando · 24-10-2019 09:07PM

So no email received when registering so can't sign up to a gomo account. Only received a few texts from them, but tonight when the porting was supposed to happen nothing has.. and no matter how much I register or forget my password, no email is received and not in spam folder.. frustrating

Esse85 · 24-10-2019 09:25PM

ando wrote: »

So no email received when registering so can't sign up to a gomo account. Only received a few texts from them, but tonight when the porting was supposed to happen nothing has.. and no matter how much I register or forget my password, no email is received and not in spam folder.. frustrating

This part is a bloody joke. I've the same issue, I've emailed them and sent a message to them on Facebook and no reply.
Are you Hotmail or Gmail?

Mr Velo · 24-10-2019 10:01PM

If moving from a 30 day rolling contract (or 28 day Vodafone X), what account type should be selected during the port selection? PostPay Single Line, or PrePay Registered?

Any help greatly appreciated.

IrishHomer · 24-10-2019 10:03PM

I ordered sim last week and nothing has arrived.

I d like to change my mind and stay with Vodafone. Is it possible to reverse order and cancel the switching date?

shmeee · 24-10-2019 10:08PM

Mr Velo wrote: »

If moving from a 30 day rolling contract (or 28 day Vodafone X), what account type should be selected during the port selection? PostPay Single Line, or PrePay Registered?

Any help greatly appreciated.

PostPay Single Line.

EnzoScifo · 24-10-2019 10:28PM

Received my sim today, more than a week after the order. It ported immediately though and setup was seamless.

Hibernicis · 24-10-2019 10:31PM

Ordered on Tuesday 15/10
Sim delivered and service live on Mon 21/10
Number sucessfully ported from Vodafone on Tue 22/10, total port time approx 25 mins
Voice, SMS, Data and iMessage all working successfully with no issues
Voicemail working successfully as of today
Surprised and delighted with data coverage and speeds, both at home and while travelling across Munster, including rural routes
Already counting the savings !!

No complaint whatsoever. A very satisfied customer.

.BrianJM · 24-10-2019 10:58PM

Ordered SIM on 15th. Received and ported on 17th. Everything was fine, I thought, until I tried sending a text message. Got a popup saying "message not sent". For remainder of the day I had a Twitter conversation with GoMo and they said the matter would be escalated.
.
Today I enquired about progress and the reply was;
"Your port over is still in progress
even though it has gone through.
we will get it updated on your
account"
.
I asked how a port can go through and still be in progress after 7 days.
Awaiting their reply.

Sir Oxman · 25-10-2019 01:32AM

My speedtests continue!
Dublin Dame St area, 63mbps D, 29mbps U

Sweet.

Doge · 25-10-2019 02:24AM

The email verification is sending me around in circles. Keeps bringing me back to the page where you type in your email. And keeps looping.

For those waiting on SIMs they say to wait at least 10 working days before contacting them.

Hardtochoose · 25-10-2019 06:48AM

For those with 2 sims on one account, how do you know which sim refers to which original mobile number?
The gomo site shows the 2 new numbers that are on the way but doesn’t say which one is linked to which original number?

Villan11 · 25-10-2019 06:59AM

Hardtochoose wrote: »

For those with 2 sims on one account, how do you know which sim refers to which original mobile number?
The gomo site shows the 2 new numbers that are on the way but doesn’t say which one is linked to which original number?

Had the same issue but stumbled upon the solution.
MyGoMo > Account Details > Pick a number > Move my number > Update My move > Current number is displayed

lucast2007us · 25-10-2019 07:09AM

Finally looks like I have been issued with a number on the website so expecting sim card on Tuesday

dwasol · 25-10-2019 07:21AM

sent me 2 sims??

September1 · 25-10-2019 07:32AM

Is there a way to completely disable voicemail?

AngelaRI · 25-10-2019 07:38AM

GoMo vs Three

Dr_Colossus · 25-10-2019 07:52AM

AngelaRI wrote: »

GoMo vs Three

Jees, where in the country is that and are the speeds consistently that bad on different days/times

AngelaRI · 25-10-2019 07:55AM

Dr_Colossus wrote: »

Jees, where in the country is that and are the speeds consistently that bad on different days/times

Middle of Sandyford, Dublin! Same location for both days (the late night one was outside of Greystones, better data in the countryside than city)
And I've dropped my Gomo due to that, and the fact that for a day and a half all I had was spotty data, my voice/text hadn't ported to Gomo but had ported out of Three leaving me in limbo ahead of the long weekend. Took a whole hour to port back into Three and get this morning's readings

dave oc · 25-10-2019 08:04AM

I got set up yesterday and all is now working well.

FYI, one issue I had was I received my sim on Wednesday but myGoMo account had no number assigned and the order was still 'in progress'. I got onto live chat and asked what the status was, but I got no resolution here except wait 24-48hrs for it to activate. At the same I had sent the same question to GoMo on Facebook, which got a response after a while but was much more beneficial. The person there took my details and forwarded the case to the 'ops' team to check. They suggested that either the order would be processed or a new sim would be sent. Around 2 hours later the original sim I received was added to my account and the 'in progress' order was gone.

I cant be sure that FB will always be better, still seems like it hit or miss who you get through to at the moment but for others be aware that FB might be another option. Hopefully this gets better as things settle down and sign ups level out.

So far:
- iMessage/Facetime activated
- Calls to Eir/Three are fine
- Speeds are same as on Eir network. I've had tests >50mb a lot, some very slow. This is normal for Eir/any network that speeds will vary.
- Wifi Calling option is there, but doesnt activate
- Number ported over within 20 mins of port time

I'm in Dublin and came from Eir bill pay sim only.

Also one other thing, for iMessage activation... When I ported my number and put the sim in, the number in 'Phone' in the settings was the 085 number that came with the sim. Ensure you change this before activating iMessage. Even it prompts you to activate, hit cancel and ensure you go to phone settings and check the number is correct. Then go to Messages and you can activate iMessage from there and it should use your correct number. Maybe this is overkill, but I've experienced issues before when porting numbers and iMessage, and this method worked for me.

FortuneChip · 25-10-2019 08:05AM

Eh, hypothetically...

Let's say you're a bit sleepy when signing up, and can't remember if you requested keeping your original number or not...

atgate · 25-10-2019 08:07AM

ordered late last week. Sim arrived yesterday. Ported no problem. 63.1Mbps down, 24.8Mps up, Dublin City, indoors behind thick old walls. For 10 quid it’s a no brainier (so far).

landmarkjohn · 25-10-2019 08:12AM

The Stupid Question:

I ordered 2 sims on one account. Does this mean 2 X €9.99 per month? Thanks.

(didn't need 2, just figured one why not, one is going into a MIFI dongle... is that a DOH! :-)

25-10-2019 08:15AM

AngelaRI wrote: »

GoMo vs Three

Thats really poor especially for Dublin where you would think there would be at least decent speeds.

I'm down in cork myself, speeds are pretty much hit and miss, my lowest has been between 4 and 3 up and down to 20 and 7Mbps.

Call quality isn't great so far, my sister phoned me just a few minutes ago and the connection was terrible and she was just down the road.

Early days yet though i'll give them the month and see if it improves.

captainneutron · 25-10-2019 08:34AM

got my sim this morning.... port date was set for next tuesday. Ordered sim 17/10

Updated port to 9am this morning, by 9.15 all was completed. Calls sending and receiving fine.

Same internet speed and bars as my previous network (eir)

Somedaythefire · 25-10-2019 08:35AM

AngelaRI wrote: »

Middle of Sandyford, Dublin! Same location for both days (the late night one was outside of Greystones, better data in the countryside than city)
And I've dropped my Gomo due to that, and the fact that for a day and a half all I had was spotty data, my voice/text hadn't ported to Gomo but had ported out of Three leaving me in limbo ahead of the long weekend. Took a whole hour to port back into Three and get this morning's readings

I don’t know what the story was but I had worse data connection that you for the first 3 or so days of this week just after I ported. But it’s now gone back to comparable with Virgin.

captainneutron · 25-10-2019 08:36AM

captainneutron wrote: »

got my sim this morning.... port date was set for next tuesday. Ordered sim 17/10

Updated port to 9am this morning, by 9.15 all was completed. Calls sending and receiving fine.

Same internet speed and bars as my previous network (eir)

Upload speed 24.0
Download speed 12.2

stephenw105 · 25-10-2019 08:36AM

Roberto_gas wrote: »

What kind of speeds r u getting on PC/Laptop using hotspot?

I'm using my phone as a hotspot and I'm about 3/4 miles away from the nearest Eir mast in rural Meath and my data speed is pretty unpredictable. Evening time i can watch netflix on the TV fine. But during the day its pretty bad, up and down like a yoyo. Best 4mb/s download but getting 0 plenty of times and unable to use for work as i keep losing connection. Three mast is about a mile away in same direction and data can be 100mb/s night and min 10mb/s during day but never losses connection.

Kenjataimu · 25-10-2019 08:39AM

FortuneChip wrote: »

Eh, hypothetically...

Let's say you're a bit sleepy when signing up, and can't remember if you requested keeping your original number or not...

When the porting time arrives, keep an eye on your phone with the old sim. It should stop working if the port goes through. (I'm assuming)

Kenjataimu · 25-10-2019 08:41AM

What happens if I don't get the sim in time for the porting date I chose. I can't see anywhere to change or see the date, it used to be there.

Will the old sim stop working?

Eir GoMo - €9.99/month SIM only (unlimited calls, texts and 80GB data, 10Gb EU Roam

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