Rathmines Omniplex

Invisibleman · 13-10-2019 10:13am #1

So I bought my twin 16 year old kids tickets to see the joker last night, they look 16 and were with me, so when we go to enter we are told they need I’d, now my kids are taller than me and look about 18 and what kid carries I’d, but fair enough rules are rules , so I ask to see the manager as we are all embarrassed and just want a refund or voucher for something else, but then a man child manager tells me no refund, and in fact he has done this to many people so it’s not personal? Well I hope I meet him again as I live in rathmines. I emailed a complaint and they said no refund and showed me the small print. So be warned anyone going with teens, they robbed me of 40 euro.

Theboinkmaster · 13-10-2019 10:28am

That’s disgraceful and a complete overreaction to the films controversy in the states.

As you said what child carries ID.

I could understand if they were alone but accompanied by an adult they should just let you in.

I went there to see the joker earlier in the week and was bemused by all the a4 notices posted everywhere about joker being 16....

There’s been far worse movies released!

Guy:Incognito · 13-10-2019 6:42pm

Theboinkmaster wrote: »

I could understand if they were alone but accompanied by an adult they should just let you in.

The classification is 16, not 15A. It doesnt matter who you're with, it's against the law for them to let you in if you're not 16 or over (provably).

callaway92 · 13-10-2019 6:44pm

Nevermind refusing entry, but not giving a refund is complete and utter robbery - what the fúck.

They literally took your money and then just said f off

One More Toy · 13-10-2019 6:48pm

Invisibleman wrote: »

So I bought my twin 16 year old kids tickets to see the joker last night, they look 16 and were with me, so when we go to enter we are told they need I’d, now my kids are taller than me and look about 18 and what kid carries I’d, but fair enough rules are rules , so I ask to see the manager as we are all embarrassed and just want a refund or voucher for something else, but then a man child manager tells me no refund, and in fact he has done this to many people so it’s not personal? Well I hope I meet him again as I live in rathmines. I emailed a complaint and they said no refund and showed me the small print. So be warned anyone going with teens, they robbed me of 40 euro.

Did you pay by credit card? If so do a charge back

Invisibleman · 13-10-2019 8:38pm

One More Toy wrote: »

Did you pay by credit card? If so do a charge back

I did, how do you do a charge back ?

One More Toy · 13-10-2019 8:43pm

Invisibleman wrote: »

I did, how do you do a charge back ?

Ring up your bank tomorrow and explain that you paid for a service but weren't given it. If you're with kbc they're open 24/7

Strumms · 13-10-2019 8:45pm

It’s the accompanying adults responsibility to ensure the accompanying kids are of the age to see the film, they were and you did.

16 year olds don’t carry ID pure and simple so for someone in a managers position to be asking for ID from kids is outrageous...

Invisibleman · 13-10-2019 8:49pm

Strumms wrote: »

It’s the accompanying adults responsibility to ensure the accompanying kids are of the age to see the film, they were and you did.

16 year olds don’t carry ID pure and simple so for someone in a managers position to be asking for ID from kids is outrageous...

I was so angry we’d all been looking forward to it, when he said no refund I was literally in shock

Strumms · 13-10-2019 9:01pm

Invisibleman wrote: »

I was so angry we’d all been looking forward to it, when he said no refund I was literally in shock

Put it down to experience and try where possible to give your business elsewhere.

callaway92 · 13-10-2019 10:22pm

Did you buy at a machine or a counter?

One More Toy · 13-10-2019 10:30pm

Strumms wrote: »

Put it down to experience and try where possible to give your business elsewhere.

Fcuk that - do a credit card charge back. I'm blue in the face telling people to pay for everything with their credit cards for the extra protection

Victor · 13-10-2019 10:44pm

I was there the other day. The ha notices up that they would specifically be checking ID for Joker.

One More Toy · 13-10-2019 10:51pm

Victor wrote: »

I was there the other day. The ha notices up that they would specifically be checking ID for Joker.

What id is available to a 16 year old? To my mind a licence for a tractor would be the only state issued id

Guy:Incognito · 13-10-2019 10:58pm

One More Toy wrote: »

What id is available to a 16 year old? To my mind a licence for a tractor would be the only state issued id

Passport.

Guy:Incognito · 13-10-2019 11:01pm

Strumms wrote: »

It’s the accompanying adults responsibility to ensure the accompanying kids are of the age to see the film, they were and you did.

16 year olds don’t carry ID pure and simple so for someone in a managers position to be asking for ID from kids is outrageous...

Again, a 16 film isn't an "anyone under 16 must be accompanied" classification. It's an over 16s only. I doubt someone telling them the person with them is over 16 is a defense as far as the law is concerned.

gwalk · 13-10-2019 11:11pm

Invisibleman wrote: »

Well I hope I meet him again as I live in rathmines

Why? What will you do?

Strumms · 14-10-2019 12:59am

Guy:Incognito wrote: »

Passport.

Kids need be carrying their passports to the cinema now, next to buy a Diet Coke they’ll need to prove they haven’t got a caffeine intolerance with a doctors note..

holliehobbie · 14-10-2019 1:15am

Do they need to bring their birth certs?

Homelander · 14-10-2019 7:57am

This sounds a bit strange unless he's the most incompetent manager on the planet, not sure this is the whole story. They strictly check ID for this movie yes, but usually when a) it's an individual who looks 16 or younger, or b) parents who have kids with them that look younger than 16.

An adult with two 16 year olds who look their age or older as you say, is unlikely to be stopped unless they genuinely feel the kids are obviously younger than that....and even then I've seen them allow people get a refund/go see something else. I honestly find it hard to believe 100% this version of events.

davetherave · 14-10-2019 9:40am

One More Toy wrote: »

What id is available to a 16 year old? To my mind a licence for a tractor would be the only state issued id

Age card?

Invisibleman · 14-10-2019 10:38am

One More Toy wrote: »

Fcuk that - do a credit card charge back. I'm blue in the face telling people to pay for everything with their credit cards for the extra protection

Thanks for advice I applied for a chargeback this morning

Invisibleman · 14-10-2019 10:48am

Homelander wrote: »

This sounds a bit strange unless he's the most incompetent manager on the planet, not sure this is the whole story. They strictly check ID for this movie yes, but usually when a) it's an individual who looks 16 or younger, or b) parents who have kids with them that look younger than 16.

An adult with two 16 year olds who look their age or older as you say, is unlikely to be stopped unless they genuinely feel the kids are obviously younger than that....and even then I've seen them allow people get a refund/go see something else. I honestly find it hard to believe 100% this version of events.

Why would I lie I put the thread up so no one else will be mugged

One More Toy · 15-10-2019 4:16pm

Invisibleman wrote: »

Thanks for advice I applied for a chargeback this morning

How'd it go?

Greyfox · 15-10-2019 5:53pm

The manager is a d*ckhead for not giving a refund at least. It was silly to refuse entry anyway

One More Toy · 15-10-2019 5:57pm

gwalk wrote: »

Why? What will you do?

Dish out a few shlaps to the innocent fool

gwalk · 15-10-2019 5:58pm

One More Toy wrote: »

Dish out a few shlaps to the innocent fool

Nice of you to do this on OPs behalf

One More Toy · 15-10-2019 6:16pm

gwalk wrote: »

Nice of you to do this on OPs behalf

I let my fists do the talking when it comes to consumer injustice

fitz · 16-10-2019 8:09am

Whatever about how it was handled, a no refund
policy in any cinema is understandable, tbh. They can hardly resell those seats just as the screening is about to start.

Tow · 16-10-2019 8:30am

Omniplex is owned by Sawbridge Ltd. They are a family company. The also own the Swan Center. Their head office is upstairs in the Swan Center. Just a few meters walk, knock on the door and you can talk to the real management.

Greyfox · 16-10-2019 9:16am

fitz wrote: »

Whatever about how it was handled, a no refund
policy in any cinema is understandable, tbh. They can hardly resell those seats just as the screening is about to start.

No its not, its impossible to understand as its a completely braindead decision, I don't know how anybody can think its fair not to refund as they have clearly been left out of pocket for service not provided. I've been to the that cinema loads of times as your never waiting long to get food like liffey valley but i've never seen the cinema completely full. Yeah I get they didnt have ID but who brings ID to a cinema? what if they actually had of been 16, its different if it was to buy beer. Who's going to read a cinema's T&C to see that they wouldnt get a refund. their are times when common sense is required.

Invisibleman · 16-10-2019 1:24pm

One More Toy wrote: »

How'd it go?

Still waiting to hear back it takes a few days

Invisibleman · 16-10-2019 1:25pm

One More Toy wrote: »

Dish out a few shlaps to the innocent fool

100% or at least tell him what I really think when my kids aren’t there

gwalk · 16-10-2019 1:35pm

Invisibleman wrote: »

100% or at least tell him what I really think when my kids aren’t there

assaulting some lad for doing his job,

classy

One More Toy · 16-10-2019 3:38pm

gwalk wrote: »

assaulting some lad for doing his job,

classy

I'm sure he was only joking about dishing out a few shlaps

gwalk · 16-10-2019 3:48pm

One More Toy wrote: »

I'm sure he was only joking about dishing out a few shlaps

100%

internet hard men

AMKC · 16-10-2019 10:00pm

Invisibleman wrote: »

I was so angry we’d all been looking forward to it, when he said no refund I was literally in shock

You did not miss out on a whole lot anyway. The film is not great. Its boring, dull dark and overrated. Go see Gemini Man instead its a much better film.

gwalk · 16-10-2019 10:01pm

AMKC wrote: »

You did not miss out on a whole lot anyway. The film is not great. Its boring, dull dark and overrated. Go see Gemini Man instead its a much better film.

It's a great film to be fair

Perhaps you didnt understand it because you've spouted that opinion on a few threads now

Invisibleman · 16-10-2019 11:54pm

gwalk wrote: »

It's a great film to be fair

Perhaps you didnt understand it because you've spouted that opinion on a few threads now

Internet troll man

gwalk · 17-10-2019 7:48am

AMKC wrote: »

So I seen this movie this evening and all I can say is its not a very nice movie at all. In fact I thought there was some plot points in it that did not get finished are got lost in the movie. I thought it would have worked much better as a series. Why someone would want to go see a movie so bleak and dark I do not know. I regretted going to see it myself. I say save yourself money and see it when its on the T.V as there is nothing in this film that means you need to go see it in the cinema. I actually enjoyed the trailers before the film more than the film itself.
I would give it a 2 out of 10.

AMKC wrote: »

Just back from watching this today and have to say I really enjoyed it. So much better than the last overrated dull film I went t see aka ''The Joker.

This is funny, it has action, it has a clever story with twists and turns.

It was very strange watching the young Will smith and hearing the same voice coming out of him and when they are both together it was quiet funny.

I would give it 7 out of 10.

AMKC wrote: »

You did not miss out on a whole lot anyway. The film is not great. Its boring, dull dark and overrated. Go see Gemini Man instead its a much better film.

Invisibleman wrote: »

Internet troll man

See theres 3 posts moaning about the joker being crap,

hardly trolling now is it invisibleman?

17-10-2019 9:08am

Guy:Incognito wrote: »

Passport.

You should never bring your passport anywhere except for travel.
There are fairly heavy consequences for losing it and it remains property of the Dept.

When I used to see people bring their passport out to pubs/clubs and just drop them back in a bag or coat pocket...:eek:

Invisibleman · 17-10-2019 1:23pm

gwalk wrote: »

See theres 3 posts moaning about the joker being crap,

hardly trolling now is it invisibleman?

what's this thread about ?
Check your privilege.

gwalk · 17-10-2019 1:25pm

Invisibleman wrote: »

what's this thread about ?
Check your privilege.

Privilege? Hahahahahaha K

johnny_ultimate · 17-10-2019 8:36pm

Mod note: Keep it civil please.

ebbsy · 18-10-2019 3:44pm

1) Cinema was right to ask for ID.

2) Cinema should have made some movement in relation to the refund.

3) It is not a film for 16s I think. I would not have brought my kid to it.

4) Joker is a great film.

5) Gemini man is not.

ebbsy · 18-10-2019 3:47pm

holliehobbie wrote: »

Do they need to bring their birth certs?

No use. Could be anybody's ?

Uncle Charlie · 18-10-2019 10:53pm

I was in that Cinema a few weeks ago.

I had brought a ticket to see a film but nobody checked my ticket when I walked up the stairs.

If you go in there at certain times you can get in for free.

Uncle Charlie · 18-10-2019 10:56pm

Deleted User wrote: »

Y
There are fairly heavy consequences for losing it and it remains property of the Dept.

I lost me passport years ago and it was no big deal.

HorseSea · 18-10-2019 11:04pm

Rathmines seem to be enforcing this aggressively as policy, I heard to men giving out about the exact same thing last week, both were refused entry or refund. I saw one of the kids and he looked over twenty, he was 18 and had a drivers licence but just had not thought he'd need to bring it, I didn't see the other man's "kids" so I don't know how old they looked.

Guy:Incognito · 18-10-2019 11:07pm

Deleted User wrote: »

You should never bring your passport anywhere except for travel.
There are fairly heavy consequences for losing it and it remains property of the Dept.

When I used to see people bring their passport out to pubs/clubs and just drop them back in a bag or coat pocket...:eek:

You can get a passport card. It goes in your wallet.

Lets be honest, there are no consequences for losing a passport beyond having to pay for a new one. Im sure loads are lost all over the world every day.

We're talking about a trip to the cinema anyway, not going out on the piss.

Victor · 18-10-2019 11:30pm

Uncle Charlie wrote: »

I was in that Cinema a few weeks ago.

I had brought a ticket to see a film but nobody checked my ticket when I walked up the stairs.

If you go in there at certain times you can get in for free.

Not really. If the cashiers see someone go up the stairs that hasn't bought a ticket, they can contact the office that's at the top of the stairs.

Guy:Incognito wrote: »

Lets be honest, there are no consequences for losing a passport beyond having to pay for a new one.

If you have lost your passport or had it stolen, your replacement passport may be valid for a restricted period.

Rathmines Omniplex

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