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Rathmines Omniplex

  • 13-10-2019 9:13am
    #1
    Closed Accounts Posts: 109 ✭✭ Invisibleman


    So I bought my twin 16 year old kids tickets to see the joker last night, they look 16 and were with me, so when we go to enter we are told they need I’d, now my kids are taller than me and look about 18 and what kid carries I’d, but fair enough rules are rules , so I ask to see the manager as we are all embarrassed and just want a refund or voucher for something else, but then a man child manager tells me no refund, and in fact he has done this to many people so it’s not personal? Well I hope I meet him again as I live in rathmines. I emailed a complaint and they said no refund and showed me the small print. So be warned anyone going with teens, they robbed me of 40 euro.


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Comments

  • Registered Users Posts: 3,649 ✭✭✭ Theboinkmaster


    That’s disgraceful and a complete overreaction to the films controversy in the states.

    As you said what child carries ID.

    I could understand if they were alone but accompanied by an adult they should just let you in.

    I went there to see the joker earlier in the week and was bemused by all the a4 notices posted everywhere about joker being 16....

    There’s been far worse movies released!


  • Registered Users Posts: 38,249 ✭✭✭✭ Guy:Incognito


    I could understand if they were alone but accompanied by an adult they should just let you in.


    The classification is 16, not 15A. It doesnt matter who you're with, it's against the law for them to let you in if you're not 16 or over (provably).


  • Registered Users Posts: 12,620 ✭✭✭✭ callaway92


    Nevermind refusing entry, but not giving a refund is complete and utter robbery - what the fúck.

    They literally took your money and then just said f off


  • Registered Users Posts: 3,531 ✭✭✭ One More Toy


    So I bought my twin 16 year old kids tickets to see the joker last night, they look 16 and were with me, so when we go to enter we are told they need I’d, now my kids are taller than me and look about 18 and what kid carries I’d, but fair enough rules are rules , so I ask to see the manager as we are all embarrassed and just want a refund or voucher for something else, but then a man child manager tells me no refund, and in fact he has done this to many people so it’s not personal? Well I hope I meet him again as I live in rathmines. I emailed a complaint and they said no refund and showed me the small print. So be warned anyone going with teens, they robbed me of 40 euro.

    Did you pay by credit card? If so do a charge back


  • Closed Accounts Posts: 109 ✭✭ Invisibleman


    Did you pay by credit card? If so do a charge back

    I did, how do you do a charge back ?


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  • Registered Users Posts: 3,531 ✭✭✭ One More Toy


    I did, how do you do a charge back ?

    Ring up your bank tomorrow and explain that you paid for a service but weren't given it. If you're with kbc they're open 24/7


  • Registered Users Posts: 19,336 ✭✭✭✭ Strumms


    It’s the accompanying adults responsibility to ensure the accompanying kids are of the age to see the film, they were and you did.

    16 year olds don’t carry ID pure and simple so for someone in a managers position to be asking for ID from kids is outrageous...


  • Closed Accounts Posts: 109 ✭✭ Invisibleman


    Strumms wrote: »
    It’s the accompanying adults responsibility to ensure the accompanying kids are of the age to see the film, they were and you did.

    16 year olds don’t carry ID pure and simple so for someone in a managers position to be asking for ID from kids is outrageous...

    I was so angry we’d all been looking forward to it, when he said no refund I was literally in shock


  • Registered Users Posts: 19,336 ✭✭✭✭ Strumms


    I was so angry we’d all been looking forward to it, when he said no refund I was literally in shock

    Put it down to experience and try where possible to give your business elsewhere.


  • Registered Users Posts: 12,620 ✭✭✭✭ callaway92


    Did you buy at a machine or a counter?


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  • Registered Users Posts: 3,531 ✭✭✭ One More Toy


    Strumms wrote: »
    Put it down to experience and try where possible to give your business elsewhere.

    Fcuk that - do a credit card charge back. I'm blue in the face telling people to pay for everything with their credit cards for the extra protection


  • Registered Users Posts: 78,148 ✭✭✭✭ Victor


    I was there the other day. The ha notices up that they would specifically be checking ID for Joker.


  • Registered Users Posts: 3,531 ✭✭✭ One More Toy


    Victor wrote: »
    I was there the other day. The ha notices up that they would specifically be checking ID for Joker.

    What id is available to a 16 year old? To my mind a licence for a tractor would be the only state issued id


  • Registered Users Posts: 38,249 ✭✭✭✭ Guy:Incognito


    What id is available to a 16 year old? To my mind a licence for a tractor would be the only state issued id

    Passport.


  • Registered Users Posts: 38,249 ✭✭✭✭ Guy:Incognito


    Strumms wrote: »
    It’s the accompanying adults responsibility to ensure the accompanying kids are of the age to see the film, they were and you did.

    16 year olds don’t carry ID pure and simple so for someone in a managers position to be asking for ID from kids is outrageous...

    Again, a 16 film isn't an "anyone under 16 must be accompanied" classification. It's an over 16s only. I doubt someone telling them the person with them is over 16 is a defense as far as the law is concerned.


  • Closed Accounts Posts: 1,107 gwalk


    Well I hope I meet him again as I live in rathmines

    Why? What will you do?


  • Registered Users Posts: 19,336 ✭✭✭✭ Strumms


    Passport.

    Kids need be carrying their passports to the cinema now, next to buy a Diet Coke they’ll need to prove they haven’t got a caffeine intolerance with a doctors note..


  • Registered Users Posts: 262 ✭✭ holliehobbie


    Do they need to bring their birth certs?


  • Registered Users Posts: 3,595 ✭✭✭ Homelander


    This sounds a bit strange unless he's the most incompetent manager on the planet, not sure this is the whole story. They strictly check ID for this movie yes, but usually when a) it's an individual who looks 16 or younger, or b) parents who have kids with them that look younger than 16.

    An adult with two 16 year olds who look their age or older as you say, is unlikely to be stopped unless they genuinely feel the kids are obviously younger than that....and even then I've seen them allow people get a refund/go see something else. I honestly find it hard to believe 100% this version of events.


  • Registered Users Posts: 3,221 ✭✭✭ davetherave


    What id is available to a 16 year old? To my mind a licence for a tractor would be the only state issued id

    Age card?


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  • Closed Accounts Posts: 109 ✭✭ Invisibleman


    Fcuk that - do a credit card charge back. I'm blue in the face telling people to pay for everything with their credit cards for the extra protection

    Thanks for advice I applied for a chargeback this morning


  • Closed Accounts Posts: 109 ✭✭ Invisibleman


    Homelander wrote: »
    This sounds a bit strange unless he's the most incompetent manager on the planet, not sure this is the whole story. They strictly check ID for this movie yes, but usually when a) it's an individual who looks 16 or younger, or b) parents who have kids with them that look younger than 16.

    An adult with two 16 year olds who look their age or older as you say, is unlikely to be stopped unless they genuinely feel the kids are obviously younger than that....and even then I've seen them allow people get a refund/go see something else. I honestly find it hard to believe 100% this version of events.

    Why would I lie I put the thread up so no one else will be mugged


  • Registered Users Posts: 3,531 ✭✭✭ One More Toy


    Thanks for advice I applied for a chargeback this morning

    How'd it go?


  • Registered Users Posts: 3,015 ✭✭✭ Greyfox


    The manager is a d*ckhead for not giving a refund at least. It was silly to refuse entry anyway


  • Registered Users Posts: 3,531 ✭✭✭ One More Toy


    gwalk wrote: »
    Why? What will you do?

    Dish out a few shlaps to the innocent fool


  • Closed Accounts Posts: 1,107 gwalk


    Dish out a few shlaps to the innocent fool

    Nice of you to do this on OPs behalf


  • Registered Users Posts: 3,531 ✭✭✭ One More Toy


    gwalk wrote: »
    Nice of you to do this on OPs behalf

    I let my fists do the talking when it comes to consumer injustice


  • Hosted Moderators Posts: 6,344 ✭✭✭ fitz


    Whatever about how it was handled, a no refund
    policy in any cinema is understandable, tbh. They can hardly resell those seats just as the screening is about to start.


  • Registered Users Posts: 2,323 ✭✭✭ Tow


    Omniplex is owned by Sawbridge Ltd. They are a family company. The also own the Swan Center. Their head office is upstairs in the Swan Center. Just a few meters walk, knock on the door and you can talk to the real management.


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  • Registered Users Posts: 3,015 ✭✭✭ Greyfox


    fitz wrote: »
    Whatever about how it was handled, a no refund
    policy in any cinema is understandable, tbh. They can hardly resell those seats just as the screening is about to start.

    No its not, its impossible to understand as its a completely braindead decision, I don't know how anybody can think its fair not to refund as they have clearly been left out of pocket for service not provided. I've been to the that cinema loads of times as your never waiting long to get food like liffey valley but i've never seen the cinema completely full. Yeah I get they didnt have ID but who brings ID to a cinema? what if they actually had of been 16, its different if it was to buy beer. Who's going to read a cinema's T&C to see that they wouldnt get a refund. their are times when common sense is required.


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