Fastway/Parcel Connect

ED E · 29-11-2018 12:56PM

ghostdancer wrote: »

Another option is to take them to small claims court, which I have now done twice, and won both times, due to their ineptitude. You'll have to find out the exact front company to take the claim against (it was SPEEDKING COURIERS LIMITED t/a FASTWAY COURIERS MIDLANDS in my case). Costs €25, all done online.

You probably didnt have standing to take those cases despite winning. If they'd bothered to challenge it you'd have failed (assuming you are the recipient not the sender).

spix · 29-11-2018 01:00PM

Fastway being useless again

Had a parcel delivered yesterday 'delivered to a safe location'

I have no idea where it is. Dublin phone number EDE provided earlier does not work. Found a number for my local depot, doesn't work either.

ghostdancer · 29-11-2018 01:13PM

ED E wrote: »

You probably didnt have standing to take those cases despite winning. If they'd bothered to challenge it you'd have failed (assuming you are the recipient not the sender).

Without knowing any facet of the cases whatsoever, I'm not sure how you deduce that. They did challenge in one case, and I still won. In the other I had written confirmation from them accepting liability, before they then refused to engage.

whiterebel · 29-11-2018 07:40PM

ghostdancer wrote: »

Without knowing any facet of the cases whatsoever, I'm not sure how you deduce that. They did challenge in one case, and I still won. In the other I had written confirmation from them accepting liability, before they then refused to engage.

Because only the person who is paying for the service can claim. In the OPs case, SD paid the intermediary, who paid the courier to deliver. The small claims action would go against SD, not Fastway.

selous · 29-11-2018 08:20PM

I heard a rumour some months ago, so third party hearsay as judge Judy would say, that An Post won the littlewoods contract when Fastways contract ended with them, true or not I don't know, but probably a little better service than what being said here.

hdowney · 30-11-2018 10:45AM

selous wrote: »

I heard a rumour some months ago, so third party hearsay as judge Judy would say, that An Post won the littlewoods contract when Fastways contract ended with them, true or not I don't know, but probably a little better service than what being said here.

Well if this is the case then the Fastway contract hasn't ended yet as had 5 recent littlewoods deliveries and all were Fastway drivers with different levels of competence!

mi16 · 07-12-2018 02:05PM

Anyone have a dedicated client phone number for Fastway South Dublin that they can PM me?

Impossible to get any sort of reply from the online support. Extremely frustrating.

steven087 · 07-12-2018 02:43PM

This is what I had to deal with Fastway.. Many an email to littlewoods and Fastway and not one call from the Fastway delivery driver until today.

Pretzill · 07-12-2018 11:35PM

steven087 wrote: »

This is what I had to deal with Fastway.. Many an email to littlewoods and Fastway and not one call from the Fastway delivery driver until today.

Happened to me too - between holding deliveries eventhough the same person delivered before ^_^ to being verbally attacked by another of their delivery people I stopped ordering from Littlewoods. It's the only way -because Fastway don't really care what happens to your delivery - maybe Littlewoods will begin to see a pattern if people stop using them!

zell12 · 08-12-2018 12:57PM

Had a delivery from Amazon via Fastway yesterday.
quick, painless, no issues

natc · 10-12-2018 01:47PM

Anyone have a number I can contact in relation to this farcical situation? Would be the midlands hub I would need to contact as delivery address is in Laois.

I have emailed both Sports Direct and Fastway twice now and still no response relating to the actual problem.

my3cents · 10-12-2018 02:23PM

"We're sorry your parcel has been misdirected between our depots", is just a euphemism for the driver couldn't be bothered.

whiterebel · 10-12-2018 02:28PM

natc wrote: »

Anyone have a number I can contact in relation to this farcical situation? Would be the midlands hub I would need to contact as delivery address is in Laois.

I have emailed both Sports Direct and Fastway twice now and still no response relating to the actual problem.

Get on to the supplier. They need to be chasing it up from their end.

selous · 10-12-2018 07:49PM

natc wrote: »

Anyone have a number I can contact in relation to this farcical situation? Would be the midlands hub I would need to contact as delivery address is in Laois.

I have emailed both Sports Direct and Fastway twice now and still no response relating to the actual problem.

Fastway hub in Laois is in Botley lane in Portarlington. visit them.
That's a joke that is.

punisher5112 · 10-12-2018 07:56PM

Just do a reverse charge back on card....

natc · 11-12-2018 09:50AM

Package arrived this morning finally!! It arrived with another package I ordered from a different company using Fastway.

my3cents · 11-12-2018 10:00AM

natc wrote: »

Package arrived this morning finally!! It arrived with another package I ordered from a different company using Fastway.

So the driver held on to it until he had a reason to drive out to your area, very typical of Fastway. Really a fault of the whole Fastway franchise system that doesn't pay the driver enough to spend more than a couple of minutes on each drop - that assumes you are off the drivers normal route.

Spunge · 17-12-2018 08:00AM

anyone use parcel connect recently ?
i had an item accepted but tracking has said it hasnt been picked up for over a week.
support wont even respond

dairina1991 · 17-12-2018 09:01AM

Ordered something of littlewoods 2 weeks ago. On Friday morrning it said is on the van. So I waited in all day. No delivery. Che kad that they deliver on Saturdays.Again o delivery. imagine my surprise when in Sunday night at 9pm I get a knock at the door for delivery from them.. ðŸ˜‚

Spon Farmer · 20-12-2018 12:15PM

Does anyone have a number for Fastway customer service?

I can't find any on their website.

There is an overdue parcel, the tracking number had no results until late yesterday and it apparently is now in Ireland to be "delivered in 1-2 days" but it almost a week late as it is.

EDIT: The only contact option seems to be online. When they responded yesterday they claimed my parcel had only arrived in Ireland that morning. The email the previous day claimed it was in Ireland too - only way for their statements to be true is that they sent it back to the UK and brought it over again.:rolleyes:

kildareash · 20-12-2018 04:19PM

I'm starting to slightly panic now...ordered my husband's Xmas present from Sportsdirect on December 10, for delivery to my office and it still hasn't arrived. Fastway received it on December 17, and I am certain it said it was out for delivery yesterday and now it say out for delivery with today's date. I've screenshot this just incase it doesn't arrive today and changes again tomorrow.
Office will be closed after tomorrow, so don't know what to do about the parcel. I've messaged fastways online.

Is there any other more effective way of contacting them?

ED E · 20-12-2018 04:20PM

kildareash wrote: »

them?

You can't collectively describe them. The office has no influence on what the drivers deem to do and not do.

kildareash · 20-12-2018 04:22PM

ED E wrote: »

You can't collectively describe them. The office has no influence on what the drivers deem to do and not do.

Any helpful suggestions of what I can do to find out where my package is then?

Silent Running · 20-12-2018 04:37PM

kildareash wrote: »

Any helpful suggestions of what I can do to find out where my package is then?

The only thing you can do is to drop into their delivery centre. You might just walk out with the parcel. But you have an equal chance of seeing a staff member wearing it, if it's an item of clothing.

TheUnderfaker · 21-12-2018 07:53PM

Does anybody know it this crowd will be delivering over the weekend or on Monday? Only just realised my (late) package is being delivered by them

kildareash · 21-12-2018 07:58PM

TheUnderfaker wrote: »

Does anybody know it this crowd will be delivering over the weekend or on Monday? Only just realised my (late) package is being delivered by them

Have you looked up your local area on facebook?
I found a mobile number for my area today and got my package. The tracking said out for delivery for the 3rd day. The driver claimed it wasn't on his paperwork but when he looked in the back of the van it was there! Amazing!
Hope you get your package.

TheUnderfaker · 21-12-2018 08:20PM

kildareash wrote: »

Have you looked up your local area on facebook?
I found a mobile number for my area today and got my package. The tracking said out for delivery for the 3rd day. The driver claimed it wasn't on his paperwork but when he looked in the back of the van it was there! Amazing!
Hope you get your package.

That's great! Delighted for you - You were lucky the driver had a root around the van!

When I look them up on Facebook, all I can find is Fastway Couriers Ireland. No numbers or anything. What did you search for? My package is at the depot in Hawkes Bay in Dublin. I might take a spin over in the morning on the off chance they're working the weekend

kildareash · 21-12-2018 08:24PM

TheUnderfaker wrote: »

That's great! Delighted for you - You were lucky the driver had a root around the van!

When I look them up on Facebook, all I can find is Fastway Couriers Ireland. No numbers or anything. What did you search for? My package is at the depot in Hawkes Bay in Dublin. I might take a spin over in the morning on the off chance they're working the weekend

I think i just searched for fastway and seen a page for facebook carlow and it happened to have an email and phone no on it.

Collibosher · 22-12-2018 12:26AM

TheUnderfaker wrote: »

Does anybody know it this crowd will be delivering over the weekend or on Monday? Only just realised my (late) package is being delivered by them

I guess it's depot dependent, as they're a franchise operation.

My local Fastway driver is great, and she delivered stuff to us in north County Dublin last Sunday.

TheUnderfaker · 22-12-2018 09:23AM

Looks like they are delivering today in Dublin anyway. My parcel is moving through all the stages this morning and it's out for delivery now

Fastway/Parcel Connect

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