Illness benefit problems since new form

BohsCeltic · 13-10-2018 06:08AM

nicrob08 wrote: »

Nothing in my account. Im on my own with 3 kids, ive nothing now to buy food with and no one to ask for help from. They left me short last week and nothing this week.

We need to do something about this properly.
I am lucky I have no children but it looks like I will be eating cheap noodles.
Feel so sorry for everyone that has a family to support.

Wish I could help you.

I'm trying to sell my phone and also car just to get by.
This is the Ireland we live in now

nicrob08 · 13-10-2018 06:37AM

BohsCeltic wrote: »

We need to do something about this properly.
I am lucky I have no children but it looks like I will be eating cheap noodles.
Feel so sorry for everyone that has a family to support.

Wish I could help you.

I'm trying to sell my phone and also car just to get by.
This is the Ireland we live in now

The fact that the issue hasnt even been addressed or aknowledged is a major issue. I suffer from chrons disease, due to all the stress it excerbates the condition. I have a few boxes of cereal but only .39 cent in my bank so I cannot even get milk for the kids to have with it. Its a disgrace that people are in this boat in this day and age

Callymosh · 13-10-2018 06:44AM

I actually managed to get through to them on Monday and was told my cert was being extended, and I would get an arrears payment for the 3days I was left short last week.
Well, just checked my bank and I did get this weeks pay but no arrears payment. They’re blaming a lot on the gps-I’ve spoken to mine and been told that they have not gotten the new forms, but worse than that they’ve run out of old ones and are now having to resort to using photocopies.
I’m pregnant atm so have a lot of medical appts and can’t afford to let missed payments slide. But my husband works so don’t think I’d have any luck with cwo.
I’m out with mental illness and could really do without all this extra stress-it’s just making me spiral.... ðŸ˜•

BohsCeltic · 13-10-2018 07:05AM

nicrob08 wrote: »

The fact that the issue hasnt even been addressed or aknowledged is a major issue. I suffer from chrons disease, due to all the stress it excerbates the condition. I have a few boxes of cereal but only .39 cent in my bank so I cannot even get milk for the kids to have with it. Its a disgrace that people are in this boat in this day and age

That is terrible. Especially with children.
To think that we fought for freedom then to get turned over by bankers and now all this crap.

I am going to raise this issue with a proper TD that knows me.
I only got the standard response when I emailed Regina Doherty, the so called minister for social protection.

I am going to fight this shambles.

If I sell my phone today i can PM you and arrange to give you some food and milk.

ANXIOUS · 13-10-2018 08:17AM

nicrob08 wrote: »

The fact that the issue hasnt even been addressed or aknowledged is a major issue. I suffer from chrons disease, due to all the stress it excerbates the condition. I have a few boxes of cereal but only .39 cent in my bank so I cannot even get milk for the kids to have with it. Its a disgrace that people are in this boat in this day and age

Have you approached St Vincent DePaul?

Always Be Closing · 13-10-2018 08:26AM

nicrob08 and bohsceltic sent you Pms

vectorvictor · 13-10-2018 08:51AM

https://www.rte.ie/news/ireland/2018/1012/1002844-illness-benefit/

Well it's still making the news.
Awful treatment of people

splinter65 · 13-10-2018 10:08AM

nicrob08 wrote: »

Nothing in my account. Im on my own with 3 kids, ive nothing now to buy food with and no one to ask for help from. They left me short last week and nothing this week.

Go to the Catholic presbytery nearest you. Don’t worry about being Catholic or not. Ask for contact details of the St Vincent de Paul. They can bring you groceries and electricity etc.

nicrob08 · 13-10-2018 10:51AM

ANXIOUS wrote: »

Have you approached St Vincent DePaul?

I managed to get their representative in my areas number and he is calling after lunch. Can I just say i am blown away by the people on this thread. Selfless people who are going through their own hardships but still offfering help.

nicrob08 · 13-10-2018 10:52AM

vectorvictor wrote: »

https://www.rte.ie/news/ireland/2018/1012/1002844-illness-benefit/

Well it's still making the news.
Awful treatment of people

it said that all customers had received payments "in line with the illness certificates presented".

I think not!!!

ayux4rj6zql2ph · 13-10-2018 11:25AM

This doesn’t affect me personally, however a member of my household is in receipt of IB, only 50% payment last week, nothing this week and all certificates are up to date.

wonski · 13-10-2018 11:39AM

Well, nothing received this week apart from 33 on Wednesday with all certs send on time.
And if they for some reason haven't received it they should at least call customers before cutting off payments. Takes a minute.

splinter65 · 13-10-2018 01:25PM

nicrob08 wrote: »

I managed to get their representative in my areas number and he is calling after lunch. Can I just say i am blown away by the people on this thread. Selfless people who are going through their own hardships but still offfering help.

I’ve tweeted both The Minister and SW re your situation but needless to say I’ve heard nothing. Thank God for the St Vincent de Paul. If your on a pay as you go electricity card don’t forget to point that out to them when they call and please don’t down play your situation. I know your probably terribly hurt by all this but people give to the St V de P generously so that people like you can be taken care of. It could be any of us on any day. Not your fault.

Always Be Closing · 13-10-2018 02:01PM

Folks I'm still in the city centre, PM me and I'll try help out with transfers or meeting up in person

Hesthea · 13-10-2018 05:38PM

I thought i was the only one having problems with IB until i stumbled on this thread. I didn't know that things were so bad for so many people.

I got hit by a car last month while crossing the road and since then i have been on IB. The problem is that 4 weeks later i have not received a single payment.

Its just me and my child. My savings are gone and now i will have to return to work while still in pain because i have no money whatsoever.

4 weeks ago i sent the forms.
3 weeks ago i received the certificate back because i didn't signed it. The next day i sent it with the next week certificate by registered post.
2 weeks ago i called IB to know why i haven't received any payments. The person told me he would ring me back and never did.
Since last week i have been calling them without much luck not to mention that majority of time i'm on hold for over 2h.

When i got a hold of one i was informed that there was nothing about my IB certificates on their system. I told them i have been leaving them at my local welfare office every week except for the 1st two because i sent them by registered post and a person named Alex signed them in. So they have to have it. The lady asked me to send them the photocopies of the certs to which i said i didn't have. Only some photos that i had taken and the tracking number of the letter.

Gave me an email. Sent the email with all the info and photos that proves what i said and yet nothing.

Kept ringing them. After many tries i got through. Same answer. Nothing in the system. Explained situation once again and said i had already sent an email but didn't get any answer to it. The lady told me she would look for the email but that they had a big backlog.

Since Wednesday that i have been trying to get in contact with someone to no avail. No one picks up the phones or they are dead. They only seem to give any signal when its between 13h to 14h and after 17h10 when an automatic message kicks in informing me about their working hours.

Any advice about what should i do?

wonski · 13-10-2018 05:59PM

Hesthea wrote: »

I thought i was the only one having problems with IB until i stumbled on this thread. I didn't know that things were so bad for so many people.

I got hit by a car last month while crossing the road and since then i have been on IB. The problem is that 4 weeks later i have not received a single payment.

Its just me and my child. My savings are gone and now i will have to return to work while still in pain because i have no money whatsoever.

4 weeks ago i sent the forms.
3 weeks ago i received the certificate back because i didn't signed it. The next day i sent it with the next week certificate by registered post.
2 weeks ago i called IB to know why i haven't received any payments. The person told me he would ring me back and never did.
Since last week i have been calling them without much luck not to mention that majority of time i'm on hold for over 2h.

When i got a hold of one i was informed that there was nothing about my IB certificates on their system. I told them i have been leaving them at my local welfare office every week except for the 1st two because i sent them by registered post and a person named Alex signed them in. So they have to have it. The lady asked me to send them the photocopies of the certs to which i said i didn't have. Only some photos that i had taken and the tracking number of the letter.

Gave me an email. Sent the email with all the info and photos that proves what i said and yet nothing.

Kept ringing them. After many tries i got through. Same answer. Nothing in the system. Explained situation once again and said i had already sent an email but didn't get any answer to it. The lady told me she would look for the email but that they had a big backlog.

Since Wednesday that i have been trying to get in contact with someone to no avail. No one picks up the phones or they are dead. They only seem to give any signal when its between 13h to 14h and after 17h10 when an automatic message kicks in informing me about their working hours.

Any advice about what should i do?

Get your gp to issue you with duplicates if possible.

You shouldn't leave any documents with your local office as far as I know. You just send them to Dublin po box as printed on the form.

Not that it guarantees anything judging by my own experience anyway.

nicrob08 · 13-10-2018 06:34PM

splinter65 wrote: »

I’ve tweeted both The Minister and SW re your situation but needless to say I’ve heard nothing. Thank God for the St Vincent de Paul. If your on a pay as you go electricity card don’t forget to point that out to them when they call and please don’t down play your situation. I know your probably terribly hurt by all this but people give to the St V de P generously so that people like you can be taken care of. It could be any of us on any day. Not your fault.

Thank you so much. Thank God for SVP, they sorted me with Dunnes vouchers. Its sickening due to no fault of anyones being on IB, unable to work, being treated like this. Societies like SVP having to pick up their mess. Im blown away by the messages offers of help and support Ive received. However another week of uncertainty ahead again for us.

Hesthea · 13-10-2018 07:22PM

wonski wrote: »

Get your gp to issue you with duplicates if possible.

You shouldn't leave any documents with your local office as far as I know. You just send them to Dublin po box as printed on the form.

Not that it guarantees anything judging by my own experience anyway.

Thank you.
I didn't know they could give duplicates. i'll go to my GP and ask for it Monday.

Weird as it is, even if i send them by post they never get it hence i always send it by registered post (and was still told they have nothing).

wonski · 13-10-2018 07:39PM

Hesthea wrote: »

Thank you.
I didn't know they could give duplicates. i'll go to my GP and ask for it Monday.

Weird as it is, even if i send them by post they never get it hence i always send it by registered post (and was still told they have nothing).

To be fair I don't know if they do duplicates, but pretty sure they can reissue one with the dates.

As for registered letter you should have a proof it was sent, but it isn't a proof what was sent and what dates it covered so I don't even bother with registered. Regular post is very reliable.

Attach a note to the cert to make them aware of the issue with payments. That's what I am going to do next week.

Always Be Closing · 13-10-2018 11:16PM

Lads and ladies

So as you know when I went down to the CWO, it said on his system I'd been paid, so I showed him my account - no payment

So he was like 'grand' and wrote me a cheque for 198.

Then this morning about 5am 198 got paid into my account.

Does this mean that I won't get paid next week? Who's fault is it? The fact that payment was electronically transferred before issue of cheque but just remained in a state of limbo for 24 hours, does it mean there's a chance I may still get my IB payment next week?

BohsCeltic · 14-10-2018 06:52AM

So many kind people on here. Really is heartwarming to see there are still good people out there.
I hope we all get fixed soon.

But for sure I am raising this matter with TD and maybe try call Ireland AM or some other talk show about this mess.

Yes I will be nervous as I have anxiety and depression but maybe this will kick start this whole fiasco and also help me get over these fears.

Always Be Closing · 14-10-2018 12:51PM

My offer stands to anyone in Dublin City Centre or on the Green Luas line for assistance until you get through to those gob****es

PM me

Bubabear · 14-10-2018 01:39PM

It brings my faith back in humanity to see people coming together to help each other out. Especially when everyone is in the same boat (so to speak). What's happening is a disgrace, its an attack on the vulnerable. I'm only sorry I'm not in a position to also offer assistance, but I will offer an ear or hand to find resolution.

Vermelho · 14-10-2018 08:07PM

Has anyone else been getting random text messages about the date that your next cert is due? I no longer get the letter re: cert dates in the post but got a text in Sept and Oct (I am on monthly certs).

The Sept text gave the correct date as the due date for my next cert, however, the Oct text specified a date one week after the date it should have been. I had already sent in my cert the week before.

So now I don’t know whether to stick to the schedule I think it should be or start following their schedule. If I follow theirs it will mean I have a week gap in my certs as I will need to skip a week to catch up with them. I don’t want to then be accused of missing a week in case they do not accept the subsequent cert.

My payments have also been all over the place as with many of you.

BohsCeltic · 14-10-2018 09:17PM

Vermelho wrote: »

Has anyone else been getting random text messages about the date that your next cert is due? I no longer get the letter re: cert dates in the post but got a text in Sept and Oct (I am on monthly certs).

The Sept text gave the correct date as the due date for my next cert, however, the Oct text specified a date one week after the date it should have been. I had already sent in my cert the week before.

So now I don’t know whether to stick to the schedule I think it should be or start following their schedule. If I follow theirs it will mean I have a week gap in my certs as I will need to skip a week to catch up with them. I don’t want to then be accused of missing a week in case they do not accept the subsequent cert.

My payments have also been all over the place as with many of you.

I have never got one text message from them. But I cannot remember them ever asking for my number apart from I got through to them and they said they would call back but they never did.

NickD · 15-10-2018 07:45AM

I got a text from them last week, first ever. No payment but a text for some reason

Rebel_Kn1ght · 15-10-2018 08:10AM

Nothing in the bank either today

Flippyfloppy · 15-10-2018 10:14AM

Phones are off today too!!

Callymosh · 15-10-2018 11:19AM

Flippyfloppy wrote: »

Phones are off today too!!

Phones are on, just spent over an hour on hold only to be cut off....
Now I have to start all over. This is ridiculous..

Callymosh · 15-10-2018 11:33AM

Vermelho wrote: »

Has anyone else been getting random text messages about the date that your next cert is due? I no longer get the letter re: cert dates in the post but got a text in Sept and Oct (I am on monthly certs).

The Sept text gave the correct date as the due date for my next cert, however, the Oct text specified a date one week after the date it should have been. I had already sent in my cert the week before.

So now I don’t know whether to stick to the schedule I think it should be or start following their schedule. If I follow theirs it will mean I have a week gap in my certs as I will need to skip a week to catch up with them. I don’t want to then be accused of missing a week in case they do not accept the subsequent cert.

My payments have also been all over the place as with many of you.

This happened to me. Got a text saying my cert was due on the 10th when it was due on the 6th. I sent in the cert dated from the 6th but then only got paid fir 3 days that week.
Called them and was promised it would be back paid, it wasn’t so tried to call them this morning but got cut off after over an hour on hold..

Illness benefit problems since new form

Comments