Eir rural FTTH thread

The Cush · 03-08-2017 12:49PM

An update on my area, Murroe Co. Limerick, which is scheduled to go live this Autumn.

For the last week or so lads from Networx Cable And Civils (wearing KN hi-viz vests

) running ducting from the exchange to the poles at the start of the rural fibre routes.

Pole replacement underway (slowly) since May, at a rate of 3-4 poles per visit, 1-2 visits per fortnight. I assume they're working on other areas also. Hedge cutting done last Feb.

d31b0y · 03-08-2017 01:02PM

I think it was mentioned before but I can't find it now. Can anyone advise on the diameter of the fibre line that is run from the splice box to the house? I need to run a new duct that is capable of holding 3 fibre lines on a private lane.
Openeir told me to contact Eir. Eir told me the technician I get will "be able to advise me".

The Cush · 03-08-2017 01:11PM

A 32 or 37mm thick walled polyethylene or 50mm PVC is recommended for the duct.

Blogin · 03-08-2017 01:48PM

I_HAVE_NO_NAME wrote: »

Just a question. Is there any reason why OpenEir or KN would defer the roll-out in an area that was due to be live in Q2 2017? Yet at the same time they have started works on an area due for Q4 2017 / Q1 2018? Just frustrating to see everyone with fibre actually laid on the poles or in ducting when ours hasn't even started but was due for Q2... Either way Tipperary has been left in the dark on this roll-out. It'll be interesting to see when the map updates on the 10th, have OpenEir managed to pass more than 1% of the planned premises.

I'm sure they must have the need to change the original plan at times. It's just a pity that the communication and status updates are so limited.

Also, keep in mind (people pointed it out to me and I didn't believe it), that when the area does go live that you could still be waiting maybe 6 months for your connection. I'd guess this is probably relevant to people at the edge of the rollout area for larger exchanges.

garroff · 03-08-2017 06:24PM

Fibre Reality:

Eir salesman called to house to sell me Fibre Broadband. Assured me that fibre was live in area.
I checked Eir website. Says 1000Mb Fibre is available to me.
I agree contract. Get contract email. I am overcharged. Adam quickly sorts this for me….good man.
I get email confirming 4th August as installation date.
This morning I get telephone call from gentleman to say technician will be with me tomorrow and tech would text me half hour before calling. All very efficient.
All ready for tomorrow.

Got a call at 6pm this evening from KN to say that they would not be calling tomorrow as fibre does not exist at my location.
Was I surprised…..not really.
This is Eir I am dealing with

Get real: Fibre with Eir is Like the Tooth Fairy, Leprechauns or Shangri La: IT DOES NOT EXIST.
Eir are a crowd of chancers and are selling a product they do not have.

If they get any part of NBP then this country is fcuked.

Eir must be stopped from advertising a product that they cannot supply.
I will try and correct this part of their sales pitch.

ED E · 03-08-2017 06:31PM

You listened to the dude at the door, brought this pain on yourself tbh.

garroff · 03-08-2017 06:35PM

ED E wrote: »

You listened to the dude at the door, brought this pain on yourself tbh.

Web site......"1000Mb is available at your location"
Letter from Eir re contract
And I made a mistake????

Johnboy1951 · 03-08-2017 06:44PM

garroff wrote: »

Web site......"1000Mb is available at your location"
Letter from Eir re contract
And I made a mistake????

I got the impression that you already knew it was not available and were 'making a point'.

Sorry if I picked it up incorrectly.

tsue921i8wljb3 · 03-08-2017 06:44PM

I think it's a bit unfair to blame the customer in this instance. They are caught between two arm of eir and should not be exposed to such incompetence.

I wonder though is there something more sinister at play here. The Department still have not publicly confirmed the Q2 numbers for the rural rollout. Have Openeir released bogus APQ files to retail operators, with premises qualifying that have not been fully passed, in an effort to meet deadlines for their contract with the government?

Johnboy1951 · 03-08-2017 06:51PM

Allison Puny Appetite wrote: »

I think it's a bit unfair to blame the customer in this instance. They are caught between two arm of eir and should not be exposed to such incompetence.

I wonder though is there something more sinister at play here. The Department still have not publicly confirmed the Q2 numbers for the rural rollout. Have Openeir released bogus APQ files to retail operators, with premises qualifying that have not been fully passed, in an effort to meet deadlines for their contract with the government?

Is it not more likely that eir retail are the culprits ....... through incompetence or design?

Openeir seem to be providing accurate information to those who contact them ..... that is my impression from posts here.

tsue921i8wljb3 · 03-08-2017 07:00PM

Johnboy1951 wrote: »

Is it not more likely that eir retail are the culprits ....... through incompetence or design?

Openeir seem to be providing accurate information to those who contact them ..... that is my impression from posts here.

Possibly but as far as I am aware all the retail operators, including eir retail, get their live premises in weekly prequal files from Openeir. Unless something is going badly wrong in eir retail I'm not sure how they could be selling to houses that are not live.

garroff as a test could you go through the order process with Digiweb and Pure Telecom and see if they also say your premises is live? If it is not too much trouble of course.

garroff · 03-08-2017 07:03PM

Allison Puny Appetite wrote: »

Possibly but as far as I am aware all the retail operators, including eir retail, get their live premises in weekly prequal files from Openeir. Unless something is going badly wrong in eir retail I'm not sure how they could be selling to houses that are not live.

garroff as a test could you go through the order process with Digiweb and Pure Telecom and see if they also say your premises is live? If it is not too much trouble of course.

Pure Telecom checked their list and confirmed it was live.

Johnboy1951 · 03-08-2017 07:05PM

That is definitely concerning.

RoYoBo · 03-08-2017 07:05PM

It's not only an Eir salesman who told me that I can get FTTH - it's on the Eir site and on the OpenEir map and I've had it 'confirmed' by ringing Pure and Digiweb. All of them tell me I'm good to go and let me take your order!

If it wasn't for this thread and Boards in general, I'd have absolutely no idea what should or shouldn't be available or even what a pole with fibre/splice boxes on it looks like! I'm pretty sure I'm not unusual there.

tsue921i8wljb3 · 03-08-2017 07:07PM

So the question now is, is it incompetence or fraud?

garroff · 03-08-2017 07:13PM

Fraud:a : deceit, trickery; specifically : intentional perversion of truth in order to induce another to part with something of value or to surrender a legal right.

If they are getting you to agree to a different contract or to extend your existing contract then.......

garroff · 03-08-2017 07:14PM

How can they make the same mistake 100's of times?????

RoYoBo · 03-08-2017 07:14PM

If it walks like a duck and talks like a duck ....

oleras · 03-08-2017 07:15PM

I tried to order today, splice box was fitted yesterday, tech advised me it would be 2 weeks before live but i was getting the passes on the Eir site for both phone and eircode.

My bill was issued yesterday, i am aready a customer, saw it online through myeir site, the actual bill has not dropped through the letterbox yet.

Sales wouldent take an order because the bill was outstanding, due date is Aug15 :rolleyes:

Fine, ill pay online now and call back Tuesday. i am then told even though i pre qualify, its not live and they wont be able to give me an install date.

Its all very fishy with the numbers passed at this stage !

garroff · 03-08-2017 07:16PM

Like I said...the country is ducked.....

Gonzo · 03-08-2017 07:21PM

a road near by home has FTTH available since it went live in the area back in April, however this road has 4 splice boxes and only 3 of them are installed with the first one on the road still unconnected. The houses that are connected to this missing splitter box have been passing for months but to my knowledge can't get FTTH installed due to missing splice box.

The KN enginner who originally installed my connection, said to me he has had several installs cancelled due to missing splice boxes so it's quite common.

vintagevrs · 03-08-2017 07:22PM

It's definitely OpenEir at fault here. They are giving the green light for fibre when it's not ready. I can order now but the fibre isn't ready. The dates from eir retail and another provider are the same. So they get this date from OpenEir.

RoYoBo · 03-08-2017 07:22PM

The people posting here on Boards are only a small subset of those waiting for FTTH and experiencing failed installs. I'd like to know if any person or organisation is keeping any kind of a watch on Eir regarding what looks like bogus 'live' areas.

Another anomaly that needs investigation is the discrepancy between the OpenEir map with 'live' premises and the emails people here have been getting from (presumably) the same OpenEir giving a much later connection date. From what I've read here, we're talking 4-5 months ... and these are only estimates!

RoYoBo · 03-08-2017 07:25PM

Gonzo wrote: »

a road near by home has FTTH available since it went live in the area back in April, however this road has 4 splice boxes and only 3 of them are installed with the first one on the road still unconnected. The houses that are connected to this missing splitter box have been passing for months but to my knowledge can't get FTTH installed due to missing splice box.

This seems to back up my feeling that the splice boxes on my road are useless, given that they exist in the middle of the line from the exchange with none at the start. Smoke and mirrors comes to mind.

tsue921i8wljb3 · 03-08-2017 07:29PM

RoYoBo wrote: »

The people posting here on Boards are only a small subset of those waiting for FTTH and experiencing failed installs. I'd like to know if any person or organisation is keeping any kind of a watch on Eir regarding what looks like bogus 'live' areas.

Another anomaly that needs investigation is the discrepancy between the OpenEir map with 'live' premises and the emails people here have been getting from (presumably) the same OpenEir giving a much later connection date. From what I've read here, we're talking 4-5 months ... and these are only estimates!

The only hope of oversight is the Department doing due diligence. The contract is with them and outside of Openeir retail partners no one else has access to the data.

Biker Tommy · 03-08-2017 07:39PM

My area of Pallasgreen, Co Limerick went live yesterday and I got a email from eir today confirming my install for the 8-August, which seems very fast. Hopefully there wont be any issues. Does anyone knoe if its possible to pick the room that you want the fibre to enter the house?

Thanks.

rob808 · 03-08-2017 07:45PM

Gonzo wrote: »

a road near by home has FTTH available since it went live in the area back in April, however this road has 4 splice boxes and only 3 of them are installed with the first one on the road still unconnected. The houses that are connected to this missing splitter box have been passing for months but to my knowledge can't get FTTH installed due to missing splice box.

The KN enginner who originally installed my connection, said to me he has had several installs cancelled due to missing splice boxes so it's quite common.

The funny thing is KNN are doing rollout for open eir seem like there one messing up this rural rollout.

More Music · 03-08-2017 10:02PM

Well, like most internet forums you pretty much only hear about the failed/problematic installs.

The KN boys were out on the main road laying fibre a few months ago. Then the lads came with splice boxes on poles.

As the boxes were going up the door to door salesman was around. I took a few days to decide, got a date from him for 2/3 weeks after signing IIRC.

They arrived a day early. I was there to answer questions and pull fibre through attic. He left, I have FTTH.

They blitzed the area, all the neighbours who signed up connected without issue. Although surprisingly not everybody signed up.

We're coming from 5Mbps WISP.

cornet · 03-08-2017 10:06PM

garroff wrote: »

Fibre Reality:

Eir salesman called to house to sell me Fibre Broadband. Assured me that fibre was live in area.
I checked Eir website. Says 1000Mb Fibre is available to me.
I agree contract. Get contract email. I am overcharged. Adam quickly sorts this for me….good man.
I get email confirming 4th August as installation date.
This morning I get telephone call from gentleman to say technician will be with me tomorrow and tech would text me half hour before calling. All very efficient.
All ready for tomorrow.

Got a call at 6pm this evening from KN to say that they would not be calling tomorrow as fibre does not exist at my location.
Was I surprised…..not really.
This is Eir I am dealing with
.

Same here. All set to go and get a call at 5pm the evening beforehand from KN saying install was postponed indefinitely. Radio silence from Eir. No idea when it will happen - was promised mid-July when we signed-up.

Gonzo · 03-08-2017 10:24PM

rob808 wrote: »

The funny thing is KNN are doing rollout for open eir seem like there one messing up this rural rollout.

In our area it was KNN who did the ducting, clearing and wiring from pole to pole but it was OpenEir who installed the splice boxes.

Eir rural FTTH thread

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