Cancel 3 contract for everyone!

jca wrote: »

I tried logging on to my eir but no joy. What info did the chat require?

I managed to log in to my old eir account and pull the account number from that. After that all they needed was the usual, such as name address etc. Maybe just reference the email that you've been getting and they should be able to search for your account.

I contacted them via chat tonight..

On bill pay €25.41 p/m
Contract expires in oct with an upgrade option in July.

I was lucky with my last upgrade - I got the S6Edge for €89 even though I dropped from the €50 p/m plan i was on - I think that was an error on their side as the phone was the same price if I stayed on the €50 plan.

Anyways - was offered a free month to renew my current plan but agent was unable to check if I could get an early upgrade on that so have to phone them to check.

Pity the deadline is april 3rd with the new sammys being announced on the 29th of March.

The choice I have as i see it is to take a gamble on getting a decent upgrade in july or going on a SIM only now - either way I'm going to be on a €30 p/m cost unless I switch elsewhere.

Gooser14 wrote: »

There is no 28 day auto top up facility or reminder message facility. You will need to set your own reminder in your planner or schedule a reminder txt to yourself. If you don't top up in time your credit will be very quickly eaten up with out of bundle charges.

When I talked to them they said the top up options would be changed in april to allow top up every 28 days

gmisk wrote:

When I talked to them they said the top up options would be changed in april to allow top up every 28 days

That would be a very welcome change & I look forward to it happening.

wandatowell wrote: »

Anybody else get a phone call from 3 offering them a free upgrade and a €38 p/m all inclusive (calls, txts, data and 2GB overseas data) as an incentive to stay?


I'd say they are losing a mountain of customers.

no but I'd take it!

tea and coffee wrote: »

no but I'd take it!

I was in the middle of the weekly shop so didnt want to commit there and then. But asked them for a number the call if I reconsider. They really did not want me to go PAYG.

I cancelled on the 9th March and went to 30 day rolling sim contract. I was assured (3 times) that my Friends/Family 20% discount would still be applied to my account so all was good.

Last night my wife rang to cancel her contract and move the same 30 day sim only plan. She asked them to confirm she would keep her 15% employer discount but was told that it was not possible, She told them that I had been told that I could carry mine forward and was told that I had been given incorrect information and that the discount would be lost.

I then spoke to the agent who informed me categorically that the discount would not be applied to the 30 day sim only plan and was effectively lost.

I then requested her to get her supervisor to listen to my call on the 9th March and get back to me as I was not accepting that.

I got a message to ring them this morning and done so. I was told they had listened to my call on the 9th March and I was indeed given incorrect information and that my discount would not carry over on the 30 day sim only plan. I was offered 2 months free calls in compensation. I told them that wasn't good enough and that due to their error I had lost a discount I had for the last 5 or 6 years and had been able to carry over each time I upgraded and I wanted that back. The agent told me it wasn't possible, I told him of course it was and that he should go back to his supervisor and get me back on my old plan and keep my discount. So after being put on hold several times while he consulted with his supervisor, he came back and told me I could move back to my old plan and I would keep my discount on my account. I asked him to confirm that the discount would be applied should I decide to upgrade at the end of the year and he confirmed that it would.

So to anyone else told that discounts would be carried over on to new plans or sim only plans, they don't and if you want to retain the discount then you need to ring them back and get put back on your old plan.

I plan on holding onto my 6S until the iPhone 8 comes out and upgrade then so I want the 20% discount as its too big to give up and in the long run benefits me more than in the short term because the flexi max 350 plan I was on will now cost me €36 (with my discount) and so for €6 a month, I can get a new phone rather than staying on the 30 day sim only plan which costs me €30 p/m.

kendragon wrote: »

Do you mind me asking what type of phone is in the free upgrade?

I'm wondering this too. I have an iPhone 7 so not sure what they could offer me. They've rang me three times (always during work though so haven't been able to answer).

CJackson wrote: »

Fairly lenghty thread so only got thru 10 pages 😕
Ive a contract due to end in Oct 2017... do you pay any balance when cancelling?!

No, you keep the phone.

butrasgali wrote: »

I rang them to make sure before I commit and stay with a current contract that my long term discount does stay..i was told it would and they would also give me 2 months free starting straight away..hopefully this happens or I also will be asking them questions....

Yes that's right, I was changing plan and was told the discount would carry over, it doesn't.

butrasgali wrote: »

I rang them to make sure before I commit and stay with a current contract that my long term discount does stay..i was told it would and they would also give me 2 months free starting straight away..hopefully this happens or I also will be asking them questions....

Was this switching from Bill pay to sim only? I rang and was told discount wouldn't stay, and I understand from Cee-Jay-Cee that he has discovered similar