Cancel 3 contract for everyone!

flexcon

mirrorwall14 wrote: »

Bloody hell. 15 minutes onto chat already and they're only now starting the switching process. So annoying! Clearly has at least two if not three different customers on chat since they sent me someone elses reply too

Yes they do. Common practice with companies on chat. Minimum 2 to max 4.

Cloudio9

flexcon wrote: »

Yes they do. Common practice with companies on chat. Minimum 2 to max 4.

And much of the chat will be a bot such as the cheesy greeting, asking for standard information etc.

mirrorwall14

flexcon wrote: »

Yes they do. Common practice with companies on chat. Minimum 2 to max 4.

It drove me nuts to the point that I left a proper nasty response in the feedback because it was literally three minutes every time I responded until I got an answer and they even sent me a response that was for someone else!

i've now got a message from three to say my porting request to vodafone was missing details and I don't know if they have unlocked my phone either

flexcon

mirrorwall14 wrote: »

It drove me nuts to the point that I left a proper nasty response in the feedback because it was literally three minutes every time I responded until I got an answer and they even sent me a response that was for someone else!

i've now got a message from three to say my porting request to vodafone was missing details and I don't know if they have unlocked my phone either

I did that job for 5 months in a well known company. 3 chats at one time. 3 mins is way to long for a response. The standard is 1minute.

Head wrecking job. Fast paced.

Most of it becoming copy and pasting in. otherwise no hope of doing the job hand written every time!

peking97

jimmycrackcorm wrote: »

MY3 now shows my updated plan as SIM only but the contract date is still 2019. Not sure what the status is now.

I'm the exact opposite. Phoned on the 6th and got my unlock a few days later also my upgrade date has reverted to Dec last but in MY3 the plan is still showing Classic Flex Max even though I changed to rolling 30-day SIM only plan!

Kencollins

I think I got the best guy EVER on chat!

jca

Kencollins wrote: »

I think I got the best guy EVER on chat!

Thats great:D It even got you **** on Boards:pac:

pl4ichjgy17zwd

Kencollins wrote:

I think I got the best guy EVER on chat!

I've had them twice now!

The Darkness

I've been following this thread since I got the letter last week and I have a query that I don't think anyone else has raised.

If you switch over to the 30-day notice, €30PM bill-pay, 'unlimited flex max' rolling contract, as I'm thinking of doing and so many already have - does that in effect mean that you agree to the selective roaming/core package loophole workaround that 3 are trying to impose?

And does that also leave the door open for them to add/impose a more restrictive Fair Usage Police to our All You Can Eat Data further down the line, because we will have agreed to new/different T&Cs that position the AYCE as a 'service benefit', rather than the core package element we all understood and knew it to be when we signed the original contracts in the first place - as we will have all changed to these other deals since we've gotten the notification letters?

Without wishing to be awkward; it just seems to me that there's just something a bit 'too good to be true' about this and I find it hard to imagine that a Hong Kong corporate behemoth like Hutchison with, as another poster previously said, 254,000 employees and revenues of US$54 billion a year, haven't costed all this out, ran their algorithmic models and figured out the best way to do this to their long-term gain and financial benefit, not to ours - as is seemingly the case.

Has anyone looked into this or asked them about it? Or perhaps come across any other independent information that addresses this issue?

SarahMollie

The Darkness wrote: »

If you switch over to the 30-day notice, €30PM bill-pay, 'unlimited flex max' rolling contract, as I'm thinking of doing and so many already have - does that in effect mean that you agree to the selective roaming/core package loophole workaround that 3 are trying to impose?

I think that they're forcing it through. Customers have two options, eihter cancel their contracts within the 30day period (to whatever other option) or do nothing which I believe is deemed as tacit concent to the changed they're making.

I went on the 30 day rolling plan also while I sit back and see how the other networks handle the issue. If it turns out some other network comes out wtih a better deal I'll change in a few months.

For right now, I'm just happy to have reduced my monthly payment and my 6 month old iphone 7 is now unlocked.

The Darkness

The Darkness wrote: »

I've been following this thread since I got the letter last week and I have a query that I don't think anyone else has raised.

If you switch over to the 30-day notice, €30PM bill-pay, 'unlimited flex max' rolling contract, as I'm thinking of doing and so many already have - does that in effect mean that you agree to the selective roaming/core package loophole workaround that 3 are trying to impose?

And does that also leave the door open for them to add/impose a more restrictive Fair Usage Police to our All You Can Eat Data further down the line, because we will have agreed to new/different T&Cs that position the AYCE as a 'service benefit', rather than the core package element we all understood and knew it to be when we signed the original contracts in the first place - as we will have all changed to these other deals since we've gotten the notification letters?

Without wishing to be awkward; it just seems to me that there's just something a bit 'too good to be true' about this and I find it hard to imagine that a Hong Kong corporate behemoth like Hutchison with, as another poster previously said, 254,000 employees and revenues of US$54 billion a year, haven't costed all this out, ran their algorithmic models and figured out the best way to do this to their long-term gain and financial benefit, not to ours - as is seemingly the case.

Has anyone looked into this or asked them about it? Or perhaps come across any other independent information that addresses this issue?

Only way I'll return to 3 is if they impose a stricter fair use policy. Their network is a crippled mess, and my attitude was always that (whether right or wrong) I was getting poor speeds on my €55/month contract due to hordes of people taking the piss using €20/month PAYG.

peteeeed

i got though on 3 chat on monday and cancelled my contract which is up on 10 april but haven't heard anything from 3 since (unlocking of phone or email confirming the details of the chat )

Meeeee79

peteeeed wrote: »

i got though on 3 chat on monday and cancelled my contract which is up on 10 april but haven't heard anything from 3 since (unlocking of phone or email confirming the details of the chat )

Did you ask for the unlock code to be sent to you and did you select the option after the chat has ended to email it to your email address?

Sixtoes

My contract is currently €25p/m & due to end in June. Contacted them today to move to 30 day rolling contract. (Might as well pay €30p/m out of contract rather than €30p/m in contract.) Anyhow after a bit of discussion they offered me 2 free months (€60) and my contract still ends in June.

...I agreed.

Meeeee79

Sixtoes wrote: »

My contract is currently €25p/m & due to end in June. Contacted them today to move to 30 day rolling contract. (Might as well pay €30p/m out of contract rather than €30p/m in contract.) Anyhow after a bit of discussion they offered me 2 free months (€60) and my contract still ends in June.

...I agreed.

What's the benefit for them if doing this?

Sixtoes

Not sure. Basicly I've 3 months contract left & they're now going to pay 2 of them.

peteeeed

Meeeee79 wrote: »

Did you ask for the unlock code to be sent to you and did you select the option after the chat has ended to email it to your email address?

yes , just got through to them again, i'll have it in 2 days

whiterebel

Sixtoes wrote: »

My contract is currently €25p/m & due to end in June. Contacted them today to move to 30 day rolling contract. (Might as well pay €30p/m out of contract rather than €30p/m in contract.) Anyhow after a bit of discussion they offered me 2 free months (€60) and my contract still ends in June.

...I agreed.

3 are notorious for thinking you're agreeing a new contract by accepting the free 2 months......Be careful

peking97

peking97 wrote: »

I'm the exact opposite. Phoned on the 6th and got my unlock a few days later also my upgrade date has reverted to Dec last but in MY3 the plan is still showing Classic Flex Max even though I changed to rolling 30-day SIM only plan!

I spoke too soon. Just checked there now and it's been corrected. Many Thanks OP.

Kilteragh

whiterebel wrote: »

3 are notorious for thinking you're agreeing a new contract by accepting the free 2 months......Be careful

The very reason I turned it down.

Sixtoes

Kilteragh wrote: »

whiterebel wrote: »

3 are notorious for thinking you're agreeing a new contract by accepting the free 2 months......Be careful

The very reason I turned it down.

Got him to confirm 100% I would still finish in contract June. All good.

Sixtoes

Sixtoes wrote: »

Got him to confirm 100% I would still finish in contract June. All good.

Did you clarify June in which year? :pac:

Sixtoes

Basil3 wrote: »

Sixtoes wrote: »

Got him to confirm 100% I would still finish in contract June. All good.

Did you clarify June in which year? :pac:

☺

garyskeepers

where do they get off tellling you that you are entitled to an "upgrade" when all they are doing is giving you the same price as anyone else?





https://photos.google.com/photo/AF1QipMy3rd-HUMNzzsrboetI8JhdLNt0RDj6LnHnosa

seandive

If porting to virgin, when do you cancel three service?.
ie don't want to be charged extra month by three since their contract has changed
Thanks

gooner99

Do you have to wait until you get the letter from three before you cancel?

Are the letters posted out to you or emailed?

Reason I ask is that I'm with three for donkeys years and likely used an old email that is not longer in service.

DopeTech

gooner99 wrote: »

Do you have to wait until you get the letter from three before you cancel?

Are the letters posted out to you or emailed?

Reason I ask is that I'm with three for donkeys years and likely used an old email that is not longer in service.

No need to wait on a letter. It affects everyone. Just call them.

gooner99

FrostyJim wrote: »

gooner99 wrote: »

Do you have to wait until you get the letter from three before you cancel?

Are the letters posted out to you or emailed?

Reason I ask is that I'm with three for donkeys years and likely used an old email that is not longer in service.

No need to wait on a letter. It affects everyone. Just call them.

Thanks for the reply. I'm on the 55 per month package. Apart from the three 30 day sim package, what other good options are on offer. In a rural area with good three and Vodafone coverage. Not so sure of the others.

seandive

seandive wrote: »

If porting to virgin, when do you cancel three service?.
ie don't want to be charged extra month by three since their contract has changed
Thanks

You should notify 3 of cancellation first. You still need to give them 30 days notice. I've already cancelled my 3 contract and am using the Virgin sim as well. Will port across in a week or two.

Crunchy Friends

Kilteragh wrote: »

The very reason I turned it down.

I got the same offer - saved our whole conversation. The attachment is the portion where he confirms i'm still entitled to leave once my minimum term finishes in June, just to make sure to give the 30 days notice.