Eir rural FTTH thread

tsue921i8wljb3 · 21-03-2017 12:35AM

ACLFC7 wrote: »

Portarlington was also a part of the 66 towns - https://www.eir.ie/opencms/export/sites/default/.content/pdf/IR/news/eircom_Expands_Fibre_to_the_Home_Footprint_map.pdf

Thanks. I didn't realise that. It explains the discrepancy in numbers.

davis27 · 21-03-2017 09:10AM

ED E wrote: »

You're totally mixing up FTTC and FTTH.

This is the FTTH thread, FTTC includes copper last mile and has a port limit per cab.

No I'm not mixing it up as I never mentioned copper the last mile. Let me explain my location. I live 3 miles outside a village. This village has a fttc box. This village is 3 miles outside the town so there is a fibre line that runs from the town to the village fttc green box. My question is ftth using the existing fibre strand that runs from the green fttc to the town. Inside the green box you have a fibre connection (from the town)and also copper ports that provides existing fttc customers. From what I can see theres room for fibre ports aswell inside this green box. Are eir saying there currently no ports available for ftth yet.

Or am I totally wrong and the fibre from the pole outside my house runs all the way from my house to somewhere in the town. I would have thought the logical thing would be to use the existing fibre connection that already in place that feeding the village.

When referring to the exchange are we talking about this box attached?

rob808 · 21-03-2017 09:35AM

davis27 wrote: »

No I'm not mixing it up as I never mentioned copper the last mile. Let me explain my location. I live 3 miles outside a village. This village has a fttc box. This village is 3 miles outside the town so there is a fibre line that runs from the town to the village fttc green box. My question is ftth using the existing fibre strand that runs from the green fttc to the town. Inside the green box you have a fibre connection (from the town)and also copper ports that provides existing fttc customers. From what I can see theres room for fibre ports aswell inside this green box. Are eir saying there currently no ports available for ftth yet.

Or am I totally wrong and the fibre from the pole outside my house runs all the way from my house to somewhere in the town. I would have thought the logical thing would be to use the existing fibre connection that already in place that feeding the village.

When referring to the exchange are we talking about this box attached?

The exchange would be the box beside the FTTC box but it the exchange they would use for the rural FTTH.

knipex · 21-03-2017 09:37AM

davis27 wrote: »

No I'm not mixing it up as I never mentioned copper the last mile. Let me explain my location. I live 3 miles outside a village. This village has a fttc box. This village is 3 miles outside the town so there is a fibre line that runs from the town to the village fttc green box. My question is ftth using the existing fibre strand that runs from the green fttc to the town. Inside the green box you have a fibre connection (from the town)and also copper ports that provides existing fttc customers. From what I can see theres room for fibre ports aswell inside this green box. Are eir saying there currently no ports available for ftth yet.

Or am I totally wrong and the fibre from the pole outside my house runs all the way from my house to somewhere in the town. I would have thought the logical thing would be to use the existing fibre connection that already in place that feeding the village.

When referring to the exchange are we talking about this box attached?

Is there live FTTH in your area ?

Are you on a blue line ?

The Cush · 21-03-2017 09:44AM

davis27 wrote: »

This village is 3 miles outside the town so there is a fibre line that runs from the town to the village fttc green box. My question is ftth using the existing fibre strand that runs from the green fttc to the town. Inside the green box you have a fibre connection (from the town)and also copper ports that provides existing fttc customers. From what I can see theres room for fibre ports aswell inside this green box. Are eir saying there currently no ports available for ftth yet.

Or am I totally wrong and the fibre from the pole outside my house runs all the way from my house to somewhere in the town. I would have thought the logical thing would be to use the existing fibre connection that already in place that feeding the village.

When referring to the exchange are we talking about this box attached?

FTTH runs directly from the exchange to each premises, bypassing the FTTC green cabs. From the info pasted here previously when fibre cable was run to the VDSL cabs 4 strands were wired into the cab with the other 20 strands outside for future FTTH expansion.

Lack of ports would be related to copper FTTC as Ed E points out with a distance limit of 2kms from a vectored cab, but the person on the other side from eir appears to be mixing up eir-fibre (FTTC/VDSL) with fibre-extreme (FTTH).

davis27 · 21-03-2017 10:14AM

knipex wrote: »

Is there live FTTH in your area ?

Are you on a blue line ?

Yes on the blue line and the black box on pole outside my house marked ftth

Gonzo · 21-03-2017 10:48AM

Allison Puny Appetite wrote: »

Thanks. I didn't realise that. It explains the discrepancy in numbers.

I wonder will the remaining 66 towns only get completed as the rural rollout is due to rollout near the same town.

However, perhaps the initial 260 limit on the rural rollout for Portarlington could have been a typo, if you look at the open eir map, Portarlington has a complex blue line network radiating from the centre so perhaps there is much more rural homes planned than originally specified and perhaps the town part of portarlington remains without FTTH, just a guess.

davis27 · 21-03-2017 12:58PM

i rang eir again this morning, spoke to customer service who contacted engineer and they came back with the same information there isnt a port free at the exchange and cannot proceed until one is availlable.

What bothers me is there is an eir sales guy going to the houses around me signing people up to eircom extreme. Preseumably if there isnt a port available to me there wont be available to them and hes selling a service that isnt available. I contacted eir through twitter and they told me they have to get the order before they check if there is an available port.

Bored Accountant · 21-03-2017 01:12PM

davis27 wrote: »

I contacted eir through twitter and they told me they have to get the order before they check if there is an available port.

Is the order they have placed for you, defo eircom extreme and not FTTC?
Other people have gotten places by contacting eir customer support here on boards. I think its Pamela that have helped a number of people have their order sorted out.

davis27 · 21-03-2017 01:21PM

100% ftth broadband extreme

knipex · 21-03-2017 01:35PM

davis27 wrote: »

100% ftth broadband extreme

To be honest sounds like you have someone from sales in Eir who does nto know what they are talking about.

Go to the talk to eir form here http://www.boards.ie/ttforum/1293 and post..

davis27 · 21-03-2017 01:39PM

i sent message to pamela and this is what i got back........

I am really sorry to hear this. I am afraid that if there are no available ports in the exchange that we cannot provide you with broadband.

Unfortunately, we are unable to check this until a technician visits the site and inspects the exchange. I am sorry I couldn't offer you better news on this.

So basically my neighbours are been sold broadband aswell and they will also be told no ports are available.

davis27 · 21-03-2017 01:52PM

Would it be what there saying is there is no port connection on the splitter distribution point available to me (see pic boc at end of my road). presumably fibre is split in this box to the different houses

https://drive.google.com/file/d/0B2Nnmrg6-w0IUGg0dVJkZHJsZkU/view?usp=sharing

davis27 · 21-03-2017 03:34PM

i asked pamela in eir for clarity on what they mean by exchange ports

"Our cabinets and exchanges are made up of ports that supply services to our customers. There is only a certain number of ports in each exchange. In your case all the ports are in use at the moment so I'm afraid that is why we cannot offer you a service.

Unfortunately, you would not have visibility of these sports as the technician would need to access the exchange in order to view these. "

i was told by eir that the ftth exchange was gone live since 8th march, if this is a new exchange with ports that are supplying ftth how are they full already??

tsue921i8wljb3 · 21-03-2017 04:15PM

davis27 wrote: »

i asked pamela in eir for clarity on what they mean by exchange ports

"Our cabinets and exchanges are made up of ports that supply services to our customers. There is only a certain number of ports in each exchange. In your case all the ports are in use at the moment so I'm afraid that is why we cannot offer you a service.

Unfortunately, you would not have visibility of these sports as the technician would need to access the exchange in order to view these. "

i was told by eir that the ftth exchange was gone live since 8th march, if this is a new exchange with ports that are supplying ftth how are they full already??

It is a brand new world class network. Does it seem logical to you that it would have been designed so badly that they would be struggling for capacity at launch?

davis27 · 21-03-2017 04:17PM

Allison Puny Appetite wrote: »

It is a brand new world class network. Does it seem logical to you that it would have been designed so badly that they would be struggling for capacity at launch?

exactly its not making sense hence why i am continuing to push them on it.

tsue921i8wljb3 · 21-03-2017 04:24PM

davis27 wrote: »

exactly its not making sense hence why i am continuing to push them on it.

There does seem to be a lack of training on the sales side. It can be frustrating but you will have to persevere until you find someone with some clue.

davis27 · 21-03-2017 04:28PM

well pamela doesnt want to know......

Hi Pamela,

sorry for the tormentation but ftth is only gone live in tralee since 8th of march, unlike current eircom fibre offerings(fibre to the cabinet) the ports in use would be copper connections. So if ftth is enabled you would expect a new (updated exchange) with available ports as my understanding is ftth wouldnt be using the fttc cabinet so i dont see how there is no ports available when it a brand new service that went live on the 8th of march.

If i ordered regular broadband fttc and was told it was full id accept that as id know that all the ports in the cabinet have been taken by existing customers of fttc with copper connecting ports.....

"Hi Davis27,

Thanks for getting back in touch. Unfortunately, I cannot advise of this information from here as it is in relation to eir infrastructure and our planning and development department would determine this.

I am sorry I could not help you any further with this."

tsue921i8wljb3 · 21-03-2017 05:54PM

davis27 wrote: »

well pamela doesnt want to know......

Hi Pamela,

sorry for the tormentation but ftth is only gone live in tralee since 8th of march, unlike current eircom fibre offerings(fibre to the cabinet) the ports in use would be copper connections. So if ftth is enabled you would expect a new (updated exchange) with available ports as my understanding is ftth wouldnt be using the fttc cabinet so i dont see how there is no ports available when it a brand new service that went live on the 8th of march.

If i ordered regular broadband fttc and was told it was full id accept that as id know that all the ports in the cabinet have been taken by existing customers of fttc with copper connecting ports.....

"Hi Davis27,

Thanks for getting back in touch. Unfortunately, I cannot advise of this information from here as it is in relation to eir infrastructure and our planning and development department would determine this.

I am sorry I could not help you any further with this."

Tralee has had urban FTTH for a while now. There is a scenario where if there were enough subscribers to the service between urban and rural that they could have run out of slots. It would mean the addition of another GPON line card which would be an economic decision for Openeir.

The above is just speculation and not particularly likely in my opinion.

davis27 · 21-03-2017 06:01PM

Allison Puny Appetite wrote: »

Tralee has had urban FTTH for a while now. There is a scenario where if there were enough subscribers to the service between urban and rural that they could have run out of slots. It would mean the addition of another GPON line card which would be an economic decision for Openeir.

The above is just speculation and not particularly likely in my opinion.

im not aware of urban ftth in tralee, not eir anyway, siro has recently gone live but i thought the only reason for rural fibre was because siro has urban pretty much rapped up in the town.

tsue921i8wljb3 · 21-03-2017 06:11PM

davis27 wrote: »

im not aware of urban ftth in tralee, not eir anyway, siro has recently gone live but i thought the only reason for rural fibre was because siro has urban pretty much rapped up in the town.

Tralee was (is) part of the urban FTTH rollout and had 400 premises passed before the rural rollout began. I don't know what part of the town is covered though.

https://www.eir.ie/opencms/export/sites/default/.content/pdf/IR/news/eircom_Expands_Fibre_to_the_Home_Footprint_map.pdf

Edit: Tralee is currently at 1950 premises passed with only 760 rural premises planned so there are a significant amount of urban premises covered.

digiman · 21-03-2017 06:34PM

Allison Puny Appetite wrote: »

Tralee has had urban FTTH for a while now. There is a scenario where if there were enough subscribers to the service between urban and rural that they could have run out of slots. It would mean the addition of another GPON line card which would be an economic decision for Openeir.

The above is just speculation and not particularly likely in my opinion.

For GPON one port can serve up to 128 customers depending on the split ratio of the splitter, this is normally 1:32 but can be greater or less by a factor of 2.

You could have a scenario where they have planned lets say 40 homes on a road of one 1:32 splitter and you are now the 33rd customer on this splitter. What would need to happen is that they would need to put in another splitter for the remaining 8 customers as the take-up was much higher than what was planned for initially. The above is pretty unlikely as it would mean they have had 80% take-up in a few weeks which would be way higher than they would have planned for.

Anyway, above is just again speculation.

tsue921i8wljb3 · 21-03-2017 06:40PM

digiman wrote: »

For GPON one port can serve up to 128 customers depending on the split ratio of the splitter, this is normally 1:32 but can be greater or less by a factor of 2.

You could have a scenario where they have planned lets say 40 homes on a road of one 1:32 splitter and you are now the 33rd customer on this splitter. What would need to happen is that they would need to put in another splitter for the remaining 8 customers as the take-up was much higher than what was planned for initially. The above is pretty unlikely as it would mean they have had 80% take-up in a few weeks which would be way higher than they would have planned for.

Anyway, above is just again speculation.

How many ports on a line card? 16? So at 1:32 split if they had 512 customers on one card they would have to add another.

digiman · 21-03-2017 06:43PM

Allison Puny Appetite wrote: »

How many ports on a line card? 16? So at 1:32 split if they had 512 customers on one card they would have to add another.

Usually 8 or 16 on a line card, but normally every splitter would go back to a GPON port as you don't know where you will pick up the customers so it's more economical to buy them upfront than send out an engineer to patch out new fibres every-time you get the first customer on a splitter.

21-03-2017 07:08PM

davis27 wrote: »

Would it be what there saying is there is no port connection on the splitter distribution point available to me (see pic boc at end of my road). presumably fibre is split in this box to the different houses

https://drive.google.com/file/d/0B2Nnmrg6-w0IUGg0dVJkZHJsZkU/view?usp=sharing

Look at the box and you should see a yellow label on it with a black serial number, use that number the next time you contact Eir, it sounds like they simply don't understand the difference between FTTH & FTTC!

Counie88 · 21-03-2017 07:16PM

Just an update.
As I told ye last Thursday I had to cancel my current FTTH order as they wanted to put in a copper phone line too that I did not ask for or order.
Anyway , after numerous call since Thursday they are still waiting to "cancel down" my order so I can reorder just FTTH. Each time I'm told it only takes 24hours and they've made a "note" so the cancellations team and loyalty with get to it quickly. Still no luck today on three different occasion as to why something I ordered on the 7th is taking so long to cancel. Each of the 3 times I calmly asked to speak to a manager or team leader, twice I was told they were busy and 3rd time that she would ring me back in 48 hours!!!!
So I am still no closer to getting my FTTH installed even though it's been ordered since the 7th.
Patience is wearing very thin!!!

superloopy · 21-03-2017 07:53PM

As I'm so set on getting FTTH I keep forgetting Eir are the company I will have to deal with. I forgot what it was like to have to deal with them. A nightmare.

Being with sky for the last 4 years and not having a single issue with my broadband or my bill i can only imagine what it will be like having to enter the Eir world again. Not fun.

Hope things have improved.

rob808 · 21-03-2017 08:14PM

superloopy wrote: »

As I'm so set on getting FTTH I keep forgetting Eir are the company I will have to deal with. I forgot what it was like to have to deal with them. A nightmare.

Being with sky for the last 4 years and not having a single issue with my broadband or my bill i can only imagine what it will be like having to enter the Eir world again. Not fun.

Hope things have improved.

well you don't have to go with Eir try the other isp selling FTTH on Eir lines.

superloopy · 21-03-2017 09:16PM

rob808 wrote: »

well you don't have to go with Eir try the other isp selling FTTH on Eir lines.

Who else is selling rural FTTH in Kerry besides Eir?

davis27 · 21-03-2017 10:00PM

digiman wrote: »

Usually 8 or 16 on a line card, but normally every splitter would go back to a GPON port as you don't know where you will pick up the customers so it's more economical to buy them upfront than send out an engineer to patch out new fibres every-time you get the first customer on a splitter.

Now it starting to make sense. So eir gpon network back at there main hub in the town they will have an olt, on this olt if they had just one line card of 8 ports each port feeding a splitter of ratio lets say 8:1 the line card would serve 64 customers. And that's really underestimating it it's probably more like as stated above one line card of 16 x 32:1 splitter. I'm assuming the same olt has multiple line cards.

Can this gpon topology have primary and secondary splitters from what I can see one fibre line going out from the town and then the splitters look interconnected in my area.

Either way there should be no way that ports would be full with new ffth.

Eir rural FTTH thread

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