Eir rural FTTH thread

knipex wrote: »

If you don't mind me asking which road are you on ?

The old main road is done as is the road from Caherass towards Adare.
The road up by the hospital doesn't appear to be done (and eir say its not available) and the Bruff road does not appear to be done.

I was out the Granagh Road today & there's cable running on the left hand side out to about half a mile from the main road. It's then wrapped around one of the poles.

SteveD92 wrote: »

FTTH successfully installed yesterday after only having a 1Mb connection. Ordered in 6 weeks ago and had the wrong DP number on the order possibly a record 5 times - 3 failed installs when KN realised they were sent the wrong information. So three precious annual leave days later we're live.

As it seems to be a reoccurring issue, I would advise everyone to call OpenEir (The wholesale) after 12pm on the day before your install when they get the order, and check if the DP number matches the box that the fibre is due to be installed from to avoid this.

Service is great, but the range isn't up to much on the 5Ghz connection, unless that isn't the case for others?

What's a DP number?

jgbyr wrote: »

I was out the Granagh Road today & there's cable running on the left hand side out to about half a mile from the main road. It's then wrapped around one of the poles.

According to the rollout map its supposed to go about 1.4km out that road before stopping.

From what I can figure out the that road and the old Limerick road towards caherass cross and back towards Adare are done. Bruff road not done, out by the hospital towards Crecora isn't done and the road Linking Caherass cross to the Crecora road has been done at the Caherass side to just pass the old railway bridge and left but not at the other side (back toward Martin Murray Crash repairs).

Not sure about the the road out toward Rathmore \ Manister Cross or the Ballingary road as I haven't been out either road in daylight..

SteveD92 wrote: »

FTTH successfully installed yesterday after only having a 1Mb connection. Ordered in 6 weeks ago and had the wrong DP number on the order possibly a record 5 times - 3 failed installs when KN realised they were sent the wrong information. So three precious annual leave days later we're live.

As it seems to be a reoccurring issue, I would advise everyone to call OpenEir (The wholesale) after 12pm on the day before your install when they get the order, and check if the DP number matches the box that the fibre is due to be installed from to avoid this.

Service is great, but the range isn't up to much on the 5Ghz connection, unless that isn't the case for others?

Think we may have a similar problem.

We went as far as eir calling to our home and signing us up, only to come back 3 weeks later and tell us that we can't get it when the whole area is live and there were KN/Diffusion contractors directly outside our home fidgeting at whatever's underneath the lid of the manhole on numerous occasions!!! They even went as far as "refurbishing" the manhole by leveling it with the road and tarring around it, probably for future ease of access.

There is a code on those eircom lids, is that exactly what I need to give them? Something like EN-XXX-XXXX or along those lines...

It's getting frustrating now as ever since our area went live for fibre, the copper line speeds have regressed. Can barely stream a 480p Youtube video with another other device on our internet, throttling everything back to 144p!

There is another person on this thread who happens to be living in my area also and he appeared to have gotten fibre installed and mentioned his distance to the exchange which is no greater than mine!

Gonzo wrote: »

my order already went astray, was sent an email with the wrong account number and nothing else after that, no install confirmation and nobody showed up for the original install date.

Was on the phone for over an hour yesterday and they said they will issue me a new install date within a week. What worries me is the person on the phone said I will very soon receive an email just about customer service etc and I haven't even received that. So im wondering should I ring them up again and just re-verify all contact information.

Hi Gonzo,

During you searches, you mentioned numbers on your road that did not pass, (I am still told mine does not pass and there is no fibre available where I live :eek:) any pattern, distance from the road, 802 number instead of 825..?
Trying to figure out why my Eircode or line won't pass.
Sales rep today selling fibre (caught on the road by luck) tried his best I'd say but could not get it passed either, he mentioned the fact they have a prequalifying list of Eircodes where they can take pre-orders, the other ones apparently must wait for the 5th of April which seems to be the live date.

Tears have now flooded my keyboard and I must stop typing,

M

Gonzo wrote: »

all houses on my road are now passing either by telephone only or eircode only and sometimes both methods.

They must be launching it in phased weeks, perhaps your house will be live by the April 5th? I would have thought they were all live by this stage, are your neighbours in same boat, having to wait for the 5th or are they able to get it now?

Fairly certain it's live here now because one of my neighbours looked like he had an install 2 days ago, there is a fiber cable running to the gable end of his house since Monday.

Where are you checking eircode ?

Hi Guys, have a 55euro 150 mb FTTH home internet only package ordered.
Got a text to say installation will be next Monday. After scanning through the thread and seeing some of the issues with Eir and KN and and DP numbers I said it would be no harm to give OpenEir a call. They confirmed the installation date but said it a two part install. Firstly they will update/install a phone line even though I didnt want a phone package? and then they will run the FTTH a different day. Is this the case and is it necessary. Eir claimed the same as above and said there is no line rental and assured me my monthly charge will be €55.
Any info would be great. thanks

Counie88 wrote: »

Hi Guys, have a 55euro 150 mb FTTH home internet only package ordered.
Got a text to say installation will be next Monday. After scanning through the thread and seeing some of the issues with Eir and KN and and DP numbers I said it would be no harm to give OpenEir a call. They confirmed the installation date but said it a two part install. Firstly they will update/install a phone line even though I didnt want a phone package? and then they will run the FTTH a different day. Is this the case and is it necessary. Eir claimed the same as above and said there is no line rental and assured me my monthly charge will be €55.
Any info would be great. thanks

Nonsense!
Whoever you spoke to do not understand what is going on.
That is the spiel you get when connecting to a fibre cabinet.

Get back on to them and clarify your order.
You want Fibre-extreme and no copper.
You might well have some difficulty getting this fact across, depending on who you speak to.
Insist!
No copper.

Gonzo wrote: »

most lines that are in rural fiber exchange routes have an eircode checker option on the Eir fibre checker system. Lines that are not on these routes do not have this facility.

I don't quite follow that. Do you have a link to the actual page?

Is it that after you enter a phone number that is on one of the enabled exchanges, the Eircode thing comes up then?

Gonzo wrote: »

yep, enter a number from a blue line route thats due to be completed within the next few months and then it gives you an option to input an eircode or to continue checking without eircode.

use the checker here https://www.eir.ie/broadband/

I don't understand why they don't just take the Eircode from the start. The problem I have is that the exchange my FTTH will be connected to is not the one my POTS line(s) is connected to. It just comes back with "we couldn't check your line". Or else, the information is just not available yet (we are Spring/Summer 2017) .....

Gonzo wrote: »

your FTTH will arrive from a different exchange than that of your phoneline? That's a strange one, The eircode checker never appeared on my line and it had me worried that I wouldn't pass for FTTH, but my line has been passing for 2 weeks now. I had to submit my Eircode during the initial ordering process and now i'm waiting for a new install date as the last order went astray. Probably be April before Im up and running at this stage. The eircode checker will only appear if you put in a phone number first, if your phone line is from a different exchange to the one that will provide FTTH, then you may have to wait till the exchange is live or ring up Eir when the area goes live as I doubt your phone number will ever return a positive answer.

Yeah, originally the village was served by the exchange in the next village over. Then a couple of new estates were built and they put in a new exchange just for the new houses. But, all the original houses are still connected to the old exchange, which is irrelevant as far as the blue lines are concerned. My house is located barely 150metres from the new exchange, where the fibre will be distributed from.

They are basically trying to build a new (fibre) network, but locating premises using a completely different old (copper) network. It's a mess. I'm not the biggest fan of Eircode (as one or two here already know ) but this is just the kind of thing it should be useful for.