Cancel 3 contract for everyone!

Ericaa · 03-03-2017 01:20PM

uncle_sam_ie wrote: »

Could I just go into a Three store?

Wondering this too

my3cents · 03-03-2017 01:22PM

Ericaa wrote: »

Wondering this too

I very much doubt a three store can do anything much for you. They are there to sell product and contracts but once signed up they refer you to three's CS for almost everything to do with the contract.

uncle_sam_ie · 03-03-2017 01:28PM

my3cents wrote: »

I very much doubt a three store can do anything much for you. They are there to sell product and contracts but once signed up they refer you to three's CS for almost everything to do with the contract.

No just talked to Three. You have to call the number.

tvisdead · 03-03-2017 01:30PM

just got out of contract of 6 months and switched to 30euro rolling contract. happy with that.

Vahevala · 03-03-2017 01:31PM

Someone should tell Three about the rules...

Just got this email.

We’ve received your request for the Network unlock code.
You need to meet the following criteria before we can issue you with your network unlock code

As you have 11 months remaining of your current minimum term, you will need to make an advance payment of €595.17

Soccarboy11 · 03-03-2017 01:33PM

Hm will prepay users have to ring up and cancel in some shape or form, or can we just port our number?

my3cents · 03-03-2017 01:35PM

Soccarboy11 wrote: »

Hm will prepay users have to ring up and cancel in some shape or form, or can we just port our number?

Just port away anytime you like (but use your credit up first) no need to say anything to three thats one of the advantages of prepay.

dodzy · 03-03-2017 01:35PM

Vahevala wrote: »

Someone should tell Three about the rules...

Just got this email.

I bet you just applied for the unlock without ringing them to cancel the existing contract. Same thing happened to my daughter when we requested the unlock following online chat. Ring the number, talk to a person and you'll be good to go. They'll move you to rolling and request the unlock while you're on the call.

petes · 03-03-2017 01:37PM

Vahevala wrote: »

Someone should tell Three about the rules...

Just got this email.

How long after you cancelled did you do it online?

Probably takes a but of time for it to be reflected. I requested unlock code about an hour or two after on the site, no issues only they have to request it from the manufacturer.

Soccarboy11 · 03-03-2017 01:38PM

my3cents wrote: »

Just port away anytime you like (but use your credit up first) no need to say anything to three thats one of the advantages of prepay.

Great thank you!

Vahevala · 03-03-2017 01:40PM

dodzy wrote: »

I bet you just applied for the unlock without ringing them to cancel the existing contract. Same thing happened to my daughter when we requested the unlock following online chat. Ring the number, talk to a person and you'll be good to go. They'll move you to rolling and request the unlock while you're on the call.

Yes I did phone, I rang last night. I dont want to move to a rolling contract, I want to leave 3, I requested the unlock on the phone and was told he cant do it.

Vahevala · 03-03-2017 01:41PM

petes wrote: »

How long after you cancelled did you do it online?

Probably takes a but of time for it to be reflected. I requested unlock code about an hour or two after on the site, no issues only they have to request it from the manufacturer.

I rang last night 6pm and requested it a short time later

smeal · 03-03-2017 01:42PM

Vahevala wrote: »

Someone should tell Three about the rules...

Just got this email.

It may be because your contract technically doesn't finish until next month.. we need to pay for our present contract this month and from next month any changes made will begin.

03-03-2017 01:48PM

errlloyd wrote: »

Or cancel, keep the phone and switch over to a rolling contract. It'll be half the price.

whats a "rolling contract"?

alig123aileen · 03-03-2017 01:48PM

Don't appreciate your choice of words @ynwa 17 on how I was speaking- there is no need for that on such a forum but I appreciate the clarity offered. I didn't purport to be an expert on Fair Usage Policy hence my post.

mrcheez · 03-03-2017 01:51PM

dodzy wrote: »

You are most likely on an old type contract even if it was a recent upgrade. 2 guys here are in the same boat. No change for them in monthly bill so no "opt out" clause unfortunately.

Well, like, I've no "monthly bill" per se. I just go onto AIB and top up my phone by €20 whenever I'm running low on call credit. Last time was November 2016 and I've still got €15 left.

I don't use data or anything.

So I'm guessing I'm not affected...

uncle_sam_ie · 03-03-2017 01:53PM

This is fricken awesome. Four months ago I signed up to a 24-month contract on a new HTC 10 for 40 euro a month.

After the call,
I'm on a sim pay as you go one-month rolling contract at 30 a month. Plus, I got a request for an unlock code for the HTC 10 (he said it can take 14 days to receive it.)

THANK YOU LORD JESUS!!!!

my3cents · 03-03-2017 01:56PM

uncle_sam_ie wrote: »

This is fricken awesome. Four months ago I signed up to a 24-month contract on a new HTC 10 for 40 euro a month.

After the call,
I'm on a sim pay as you go one-month rolling contract at 30 a month. Plus, I got a request for an unlock code for the HTC 10 (he said it can take 14 days to receive it.)

THANK YOU LORD JESUS!!!!

Just thank the OP

yew_tree · 03-03-2017 02:39PM

Is Three's 1800 818 021 number down? I have been trying all day. Even their live chat is down.

my3cents · 03-03-2017 02:42PM

yew_tree wrote: »

Is Three's 1800 818 021 number down? I have been trying all day. Even their live chat is down.

Just imagine the number of calls they are getting. Even the three:reps in the talk to forum have said that there are high call levels.

Just keep trying.

Liptyyyyyyy · 03-03-2017 02:43PM

I took out a contract last month for 2 years I haven't got a letter to say the price is going up in rang the 1800 number they said I will have to ring another number?? Anyone help me

uncle_sam_ie · 03-03-2017 02:55PM

Just keep ringing the number 1800 818 021 It's the only way to do this.

dodzy · 03-03-2017 03:01PM

mrcheez wrote: »

Well, like, I've no "monthly bill" per se. I just go onto AIB and top up my phone by €20 whenever I'm running low on call credit. Last time was November 2016 and I've still got €15 left.

I don't use data or anything.

So I'm guessing I'm not affected...

You guess correctly. You are not on a contract. You are on prepay, so not affected.

Ericaa · 03-03-2017 03:20PM

yew_tree wrote: »

Is Three's 1800 818 021 number down? I have been trying all day. Even their live chat is down.

Just on the phone with them now after 9 minutes on hold. Keep trying!

siobhan1983 · 03-03-2017 03:27PM

Hi there, I am due an upgrade on my phone but want to cancel and bring my contract down to the €30 a month. How will it affect me in getting a new phone on a contract or when I sign up to a new contract will they offer me a new phone?
Thank you

-=al=- · 03-03-2017 03:39PM

Quite possibly been answered but I can't seem to find it in the last few pages but what the heck does this mean...

Pre pay €20

Is it All you can eat data with 60GB fair usage? or is it 2GB

Go forth and get those unlock codes!

Cb12345 · 03-03-2017 03:41PM

siobhan1983 wrote: »

Hi there, I am due an upgrade on my phone but want to cancel and bring my contract down to the €30 a month. How will it affect me in getting a new phone on a contract or when I sign up to a new contract will they offer me a new phone?
Thank you

Assuming their upgrade policy hasn't changed since November when I came off a sim only plan. I didn't qualify for an "upgrade" as such, but got the phone on the higher tarrif as if I were a new customer and paid what a new customer would for the handset. The shop has to ring 3 customer services to get it sorted, but sorted it was. Hopefully this is still the case.

SweetCaliber · 03-03-2017 03:41PM

-=al=- wrote: »

Quite possibly been answered but I can't seem to find it in the last few pages but what the heck does this mean...

Pre pay €20

Is it All you can eat data with 60GB fair usage? or is it 2GB

Go forth and get those unlock codes!

It's all you can eat data in Ireland and then 2GB of data when you roam in the EU.

sibergoth · 03-03-2017 03:46PM

what do you say when you talk to them? just want to cancel the account ? they don't question it or say anything about the contract end ???

ynwa_17 · 03-03-2017 03:49PM

alig123aileen wrote: »

Don't appreciate your choice of words @ynwa 17 on how I was speaking- there is no need for that on such a forum but I appreciate the clarity offered. I didn't purport to be an expert on Fair Usage Policy hence my post.

You didn't purport to be an expert, but you made a number of points where you purported to know the facts on it and what you were saying was fact, when you were actually wrong. Given the interest in this thread and i assume, huge number of lurkers, I felt it was appropriate for me to call you out on your claims.

SweetCaliber wrote: »

It's all you can eat data in Ireland and then 2GB of data when you roam in the EU.

The 2gb is what you're 'entitled to' in Ireland as part of their 'core offering' and this is why they are only offering 2gb while roaming. This is the main issue the EU have - they are saying 2gb is all they have to give you roaming as they only give 2gb as part of the core offering in Ireland and the AYCED is an additional benefit outside of their core offering. Clearly this isn't true and I'd expect more issues down the line.

Cancel 3 contract for everyone!

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