whose the worst customer service company in ireland ??

ExoduS 18.11

Well the best customer service by a long shot was the Arts and Hobbys shop in Dundrum shopping centre. Called in looking for a airbrush, they had none so they took my name and a guy was back to me within 2 days and had every bit of info i could ever need on airbrushing! Brilliant service! Worst would have to Eircom, its a joke, maybe if they spent some of the money ripping us off on hiring people that can answer a phone without adding a sigh or a grunt. Some of them are very nice then sometimes you get a bad apple, and by a bad apple i meant a sopping rotten brown slimey apple. And you basically have to fix the problem yourself. And for the record, the automated answer bull**** is crap.

Undercoverguy

IRISH BROADBAND..... Worst Ever!!!

EI-A320

My Local Post Office..... i only use my account there to save up large amounts (cause if i have it in my AIB account i'll spend it ) but everytime i go in it the same wagon who thinks cause she works in a post office she's above everyone else!! For example i was getting a new passport thru the passport express and needed to get all the photos and forms filled out and sealed:

Me - "hi can i have a passport express pack please?"
Her - snappy response "we dont give out a passport express pack"
Me "eh.. ok it just said on the site to come here and ask for one, so what do you give out?"
Her - throws a form under the slot "well maybe you cant read properly...there ya go.... and that website is out of date. this form is the new one we all use here"

after a min or so of filling out the form, reading on the checklist thing that i have to sign a particular section of the form, which doesnt seem to exist of the form she gave me.

so i walk back over to her
Me - "it says here is have to sign some section that i cant find on the form"
Her - grunts and then in a childish voice "thats cause the form is out of date, your making quite a deal out of this arent you?"
Me - "Excuse me, but YOU just said that the form was a NEW form."
she then starts telling me that she isnt paid to deal with ignorant customers like me.. and i told her i didnt come her to be treated like an idiot by some narky old b***h. so i end up getting another worker there to finish off what needs to be done on the form. and then proceed to close my account and transfer it to my bank. go across to the cranky woman tell her i hope she loses her job and to **** off and walk out the door.

samo

Another Eircom one I'm afraid

Having been charged for broadband on my last bill after cancelling the trial - I rang Eircom to find out why and as helpful as the CS rep was, he happily told me that although I had returned the modem, gotten an email confirming that I was cancelling, despite this Eircom hadnt actually cancelled it!

He then tells me he will transfer me to the 'broadband retention' department. He duly transfers me, line rings 3 times then an automated reply comes back, this number is not in service, goodbye and it disconnects!

Thanks Eircom!

sandyg

My first has to be PC World. I will never deal with them ever again or their sister companies. Bought a brand new computer and it took nearly seven weeks to get it sorted with a lot of hassle. Most unhelpful shower of W**kers.

Second has to be eircom who charge what they like.

Third has to be BT - I will never deal with them again. It took nearly six months to get a bill from them and when i did they wanted it all paid asap. Staff most rude and unhelpful.

Fourth has to be Bus Eireann. They put an express bus on a route, everthing is fine and then decide oh lets take it off the route and not tell the passengers (Dundalk area).

Rubens

Quinn-Direct...

Decided to cancel my Car Insurance policy for some reason and ..em.. not tell me until I went to renew, so I had driven around for the previous month uninsured.

They would not accept that they had a made a mistake and insisted I had phoned to cancel. I HADN'T. Eventually after legal threats from me,they accepted that one of their clerks had cancelled the wrong policy.

Bunch of Tits.

RJ

zokrez

EI-A320 wrote:

My Local Post Office..... i only use my account there to save up large amounts (cause if i have it in my AIB account i'll spend it ) but everytime i go in it the same wagon who thinks cause she works in a post office she's above everyone else!! For example i was getting a new passport thru the passport express and needed to get all the photos and forms filled out and sealed:

Me - "hi can i have a passport express pack please?"
Her - snappy response "we dont give out a passport express pack"
Me "eh.. ok it just said on the site to come here and ask for one, so what do you give out?"
Her - throws a form under the slot "well maybe you cant read properly...there ya go.... and that website is out of date. this form is the new one we all use here"

after a min or so of filling out the form, reading on the checklist thing that i have to sign a particular section of the form, which doesnt seem to exist of the form she gave me.

so i walk back over to her
Me - "it says here is have to sign some section that i cant find on the form"
Her - grunts and then in a childish voice "thats cause the form is out of date, your making quite a deal out of this arent you?"
Me - "Excuse me, but YOU just said that the form was a NEW form."
she then starts telling me that she isnt paid to deal with ignorant customers like me.. and i told her i didnt come her to be treated like an idiot by some narky old b***h. so i end up getting another worker there to finish off what needs to be done on the form. and then proceed to close my account and transfer it to my bank. go across to the cranky woman tell her i hope she loses her job and to **** off and walk out the door.

Sounds like yer one in Foxrock ?

DaDa

Navan Design Furniture

hawkmoon269

I am surprised at the number of people mentioning Dell, I have found them fine believe it or not. Also have found Eircom o.k, even more unbelievably. I'm not saying either are brilliant, I just have found no major cause for complaint dealing with either.


In my experience worst customer service is always, always, always with governmental organisations - be it the Motor Tax Office (sent from pillar to post recently getting a simple little issue resolved. And what the f**k is the story with the opening hours? Any chance they might actually work a full day??) to the Gardai (reported a break in to my car some months ago, have they done anything? Of course not, how childishly naive of me to think they might actually investigate a crime or even give some f**king FEEDBACK!), to the Revenue Commissioners (although, credit where it's due, the Revenue have improved an awful lot in recent years).


Now for the good news.

(1) Louis Copeland suit shops. These guys know what they're doing and always treat the customer with respect.

(2) Ryan's of Parkgate Street. Some of the best barmen in the city, in my experience.

Hmm, can't think of any more at present.

rl

Is it just me or is customer service in Ireland getting worse?

I have recently had multiple negative experiences with

Esat BT
AIB
P&O Ferries
Argos
Ryanair

None of them seem to care and they don't care whether they get your business or not. They seem to have a "take it or leave it attitude". Sometimes you can "leave it" (I switched from AIB to NIB) but sometimes you can't "leave it" if you need something they are selling (Argos/P&O) since it would cost alot to go to someone else or you can't "leave it" because they have your money and won't give it back (Esat BT).

The cliche "The customer is always right" seems to have gone completely out the window. I think if some of their competitors marketed their products primarily on having the same product but with better customer service, they would wipe the floor with these guys!

baby*cham*bell

Budget Travel, they were just so rude!

Ann Elk

Esat BT - I had just relocated to Sligo and rang to ask about getting a phone line and broadband installed in new house. The guy at the other end of the telephone asked me if there was broadband in the area, I told him I didn't know that I had only moved to the area.

He then asked me for my phone number so he could run a line test - I told him again that I didn't have a phone number - that's why I was calling to get a phone installed.

He then told me that I should get the phone installed and then they would run a test on the line to see if they could give me broadband. I told him that I didn't want a phone line if I couldn't get broadband - to which he replied "It's a catch-22 situation" and then went silent :mad:

What a load of bollocks.

bounty

i think some customers dont realise how business works, and see rudness where there is efficiency

simple things like not being able to answer a yes / no question without blabbering on about illrelevent details, or not reading the instructions and coming unprepared

eth0_

Ann Elk wrote:

He then told me that I should get the phone installed and then they would run a test on the line to see if they could give me broadband. I told him that I didn't want a phone line if I couldn't get broadband - to which he replied "It's a catch-22 situation" and then went silent :mad:
.

How is that bad customer service? It's the truth!
He could, I suppose, have suggested you call into your next door neighbour(s), get their phone numbers and test it on the Esat broadband checker.

Ann Elk

bounty wrote:

i think some customers dont realise how business works, and see rudness where there is efficiency

simple things like not being able to answer a yes / no question without blabbering on about illrelevent details, or not reading the instructions and coming unprepared

With all due respect - that is a load of ****e!
I deal with customers all day, and if they call unprepared or don't read or understand the instructions it's still my job to deal with them in a civil, courteous and polite manner. It's easy to assume that someone is thick as pigshi* when you deal with the product day in and day out and know it backwards.

The people phoning up/coming into the shop are the reason the business exists and hence, the reason we have jobs. The line drawn between efficency and rudeness is admittedly a subjective one, but one that needs to be assessed from the point of view of the customer, not the service provider - who are we to decide that this tone/mode of action is efficient and not rude? If the customer takes offence then it's offensive to them whether or not you personally think it justified is material.

Working in the customer service industry it's imperative that we deal with each customer in the way which they think they deserve to be dealt with (obviously within reason) If you don't have the common courtesy to do this themn i suggest tha you're in the wrong business. I miss the Ireland that was a welcoming place, where people took pride in helping people and making them smile and went home after a day's work happy knowing that they made someones day.

Half the problem in the country now isn't the rip-off Government, it's the complacent 'F*ck 'em all, because I couldn't be bothered' attitude of far to many people. Employers of this ilk, don't sacrifice common courtesy for 'efficiency' - instead try making do with only 15 cars this year and hire some more staff and pay them a decent wage. Don't ruin our country for the rest of us.

(this was not a personal attack - the 'you' used is meant to be non-specific.)

RANT OVER.

galwaydude

I think more and more customer service companies should change their policy with the motto" lets put the customer first" I have worked for customer service companies before and its tough as i have seen people just treat customers like **** and not give a damn.I suppose after getting 70 of the same calls people just dont give a **** anymore. I have been to america on numerous ocasions and maybe irish companies should adopt the american attitude a bit more. At the end of the customer its the customer that counts not the other way around. I have had plenty of good customer service in ireland though, have to mention aer lingus and banking 365. It all depends onthe person who you talk too and thats not good enough.

Rant over

Ann Elk

eth0_ wrote:

How is that bad customer service? It's the truth!
He could, I suppose, have suggested you call into your next door neighbour(s), get their phone numbers and test it on the Esat broadband checker.

I thought that the very least he could do would be to offer to check the database and see if they had any existing customers in the area - not just sit in silence on the lina and wait for me to hang up.

bounty

ranting customers who dont accept technical or business limitations are the worst

Ann Elk

bounty wrote:

ranting customers who dont accept technical or business limitations are the worst

I don't see any mention of business/technical or other limitations in you earlier post - just that you only want a yes or no answer so you don't have to listen to details which may be irrelevant to you but the customer obviously feels are important.

Is it you that are working in Customer Service or are you perhaps working in an industry where the public is obliged to make your life as easy as possible?

If you don't like the everyday inconveniences that come with your job go elsewhere - otherwise grin and bear it. If they piss you off post a rant on the 'get it off your chest' thread - don't take it out on the poor eejit calling you with a problem.

junkyard

Eircom 1901 After forty minutes try to communicate with a machine I rang directory inquiries and the operater tells me to ring 1901 and instead of being an existing customer tell the machine your a new customer and you get straight through..... believe it or not. What a f*****d up system! :mad:

Siogfinsceal

bad customer service? god - where to start! I work in the customer service industry myself and am stunned by how other companies treat people:


EIRCOM:
absoloute chancers who believe they are on to a good thing because they are in the majority. I got a "Free" trial of broadband. having a degree in computer science I figured it couldnt be so hard to put together. After 2 weeks and numeruous calls to the helpline, it still wasnt workign and they didnt know why. 2 weeks later I was finally informed that it didnt work with windows 98. I stared in disbelief at the box and the manual which clearly stated that it did. I sent all this back with a very scorpy letter. Aparently it only works with service pack 2 , well thanks for pointing that out lads! and thanks for informing your suport staff. a week later i got a bill for 2 months broadband usage!!!! needless to say I wasnt very polite when I rang them

MBNA:
great card, great benefits but god help me if one more muppet from this company rings me and offers me a loan over the phone I will shove the phone down their neck!! Not only is it disgusting that they actively encourage people to get in debt but they keep ringing my house fone at night annoying my mum.. as for the credit card cheques they keep sending me in the post.....
oh, and ring the fone line its only free from a land line now (thieves) and it will take you 20 mins to get through..

Vodafone:
First of all they are a proper bunch of thieves (take it from someone who uses their fone constantly it is cheaper to move to the lowest tarriff than be on the higher one I switched from sheer frustration and to my surprise the cost dropped even tho I use the fone as much!). Lied to me about being allowed to move to ready-to-go even with an upgrade and tricked me into signing a 12 month contrcat then wouldnt let me move, denied their rep lied and tried to charge me 20 quid a month severance...good luck lads!!

11811:
a mate did a project for college on these and said they all hate their job. 11850 are far nicer and actually find the number you are looking for.

The Gardia:
have this awful habit of stopping us at lunch time to check tax, insurance and driving licence. nice one lads now im late back to work




BUT ITS NOT ALL BAD:

Getlenses.co.uk:
these guys are the business. my lenses were a bit late to arrive by post and they shipped some replacement pairs by swift post - sorted

Landround Travel:
lovely to deal with, v keen to help , never had a problem with them.

NCT:
because my car came from the uk, i was able to get it taxed but was never told that i had to bring in my reg cert to the nct place and fill in a form then they didnt tell me i had to ring back and book an appointment.!! however the lady i spoke to and ranted at was just so damn nice that I just couldnt stay mad at all!!

Cabaal

Has to be Eircom for me.
Bloody hate the f***in company!
:mad: :mad: :mad: :mad: :mad: :mad:
Its run by a bunch of retarded monkeys!


They are closely followed by BT's Billing Dept which is run by the cousins of the retarded monkeys....their Tech and Faults dept are fine though

Mothman

ESB

Overcharged me in March with a ridiculous estimated reading. Sent me a bill of about €450.

After numerous calls to their automated customer service (ever been on one of those when you have a cough :rolleyes: ) about six replacement invoices, then a solicitors letter from them to me threatening legal action.

All this nonsence, and all I owed was €4.54 which they eventually sorted this month, 6 months later :mad: :mad: :mad:

Eircom were top of list....

TOPDAWG

Deadwing wrote:

I'd honestly love to see how youd cope if EVERY DAY i, and 20 other people like me, walked into wherever it is you work, and just gave out to you for the companies failignings as if it was your fault. Just try to imagine it, knowing that as soon as ive stopped shouting at you, bereating you, being verbally abusive to you, theres a queue of 20 or so people behind me all ready to do the same. youd soon lose your attitude about 'the customer is always right' then. I swear if a customer had to be put on the recieving end of the sh!t they give for 5 minutes, theyd never complain about bad customer service again.

I hear ya man.EVERY SINGLE word of that rings true for me!! Thers nothing more annoying than fixing somebody else' fu(k ups and being made look likes it was all your fault!! I work in a phone shop (wont say which one) and everyday is like that!! Sometimes you just wanna snap over the sheer idiocy and stupidity of people. Why do people feel the need to share their life story with me while givin out about something?? Im not arsed now to give an example cos i do enough ranting at work.

But just to sum up&people who work in stores will know this, the FIVE most annoying words you hear are "I GOT THIS (states the product) HERE!!" Arrrrgh even bugs me noe thinking of it.

Siogfinsceal

I hear ya guys ive worked on tech support in sales and in a shop and im working in customer service now but the difference is how the customer service / sales rep deals with the situation. When I rang the NCT i was annoyed quite rightly as I was in danger of facing a 1500 fine because of mistakes in their system. The girl I spoke to admitted they were wrong and did everything she could to help me. within 2 minutes I had calmed down and had the problem sorted because she handled the situation so well and genuinely wanted to help. I have done the same for customers who called in to me angry and quickly resolved issues.
What causes customers to give ****, yell and insult is when the person they are speaking to doesnt appear to understand or care. I recently had a problem with the IBIS hotel where they charged me the wrong rate for a hotel and 15 euro for a breakfast i didnt have. when I rang I was not annoyed I just simply wanted to get it sorted (which should have taken all of 5 minutes). However the person I got through to was incredibly rude, wouldnt listen to a word I said, insisted that I was in the wrong (when I even had written evidence of price agreed) and did absoloutely nothing to help me. This resulted in me having to write an angry complaint to the manager o fteh hotel in order to get this resolved.