whose the worst customer service company in ireland ??

Dublin8

Just wanted to get some opinion on the
company giving the worst customer service
in ireland

i will rate
worst first

1>Eircom
2>meteor
3>local Dart offices

whats your experience !!!

jamieh

Mine would have to be Packard Bell....unbelievably bad!

Keano_sli

Can't say whose the worst but the worst I have dealt with recently is Dell, I hate getting pissed off and having to raise my voice on the phone to people with **** customer service Jobs but it was the only way to get anything done!

podgeen

utv internet

Milo

I'd have to agree with Keano! Dell are particularly sh*t. I even sent them a complaint which they say, on their web site, they answer within 24hrs. That was 18 months ago and still nothing from them!

monkeyfudge

I think Esat BT or BT as they call themselves now are the worst I've had to deal with. Their accounts deparment is completely useless too which doesn't help matters.

Apple is awfull as well.. but only really when they transfer your call over to an Indian call centre. They can't understand my accent, and I can't understand theirs... it's completely useless.

Sky are one of the best I have dealt with, but all their call centres are based in the UK.

miju

hotpoint

Nasty_Girl

Meteor are d*ck its like
Me: "Hi I'd like to set up MMS on my phone please"
Meteor: "....loud groan.... what exactly do you want me to do for you..."
Me:"I have a nokia N-gage it supports MMS I just need it set up"
Meteor:" grunt grunt click tongue really loud...how old is the phone?"
Me:"I've had it for about a year now"
Meteor:"...groan...sigh...No I need to know if its the old N gage or the other one"
Me:"You mean the QD?"
Meteor:"Yeah whatever"

Hitchhiker's Guide to...

Dell

- i'll never spend that few hundred euro extra again for their so-called international next business day service - rang them up a few times with problems and they always made up some excuse not to fix my laptop...

pretty-in-pink

McDonalds, or any random fast food place.

I'm sorry but

a) Learn English
b) Learn Manners

FFS its not like there are no proper english speaking/understanding people out there.....either learn the language or go away. Full time jobs should only go to people who can speak the main language of the country they are in (be it english, german, french etc). I know some people learn it and pick it up, and fair play, you deserve a job, but the next big stumbling block is manners.

Why should anyone have to take attitude and insults in a foreign language form some snotty cow with bad shoes who's just not bothered serving you? If you don't like public service, get the heck out of it. Its people like that who really help with the development of racism. Argh....stupid cow...a job in burger king in waterford is not all that great sweetheart...lose your attitude, if I was your boss I'd fire your ignorant ass.

BTW the ignorant thing applies to anyone who's ignorant, and the language thing to anyone who hasn't bothered to come to grips with the language of the country they are in- even those who have grown up there.

I'm going to stop now this has all the markings of becoming a five-minute crazy rant.

/*sorry

AARRRGH

All the telcos -

Eircom, UTV Internet, Perlico, IBB etc.

Eircom in particular. It's like I'm on jackass.

Board@Work

Canon printers.. ahhhh



I wonder when these companies will realise what a huge mistake it was in terms of customer support to move 'irish' jobs to india....

In my job i have to deal with a lot of companies and they are by far the worst.

In the interest of fair play. The best is easily Iomega hands down..

whiskeyman

NTL won the award in the UK for worst Customer Service.... I'd say their Irish operation isnt far behind.

One of the best in Ireland? Superquinn by a mile. I'd say the Irish arm of O2 would fair a good bit better.

Here's the UK list from an Internet Market Research Services poll in March this year - worth having a look at as most of them are in the Irish market:

Worst customer service:
1. NTL
2. BT
3. PC World
4. Currys
5. Dixons
6. British Gas
7. Comet
8. O2
9. Argos
10. Vodafone.

Best customer service:
1. Tesco
2. Asda
3. M&S
4. John Lewis
5. Virgin
6. Sainsburys
7. Boots
8. Morrisons
9. First Direct
10. Orange.

Wertz

monkeyfudge wrote:

I think Esat BT or BT as they call themselves now are the worst I've had to deal with. Their accounts deparment is completely useless too which doesn't help matters.

Up till about a month or so back I would have agreed 100% with this, but since the chanegd to BT I've had some things to contact them about and each time I was called/eMailed back within 48hrs and had any problem solved or query answered by friendly, helpful operators.

Dell too, I've always seemed to come out the right side of (although I've only had a few dealings with them and ALWAYS with someone Irish...

jor el

Chorus. 'nuff said I think. If you've ever had any business with Chorus you'll most likely know what I'm talking about. If you've not, then don't.

In fairness to them though they're not that bad, as long as everything is working. As soon as something goes wrong, or if you need to contact them for any reason then they become the worst people in the world to talk to about anything.

SprostonGreen

Microsoft/Sitel

Dublin8

sounds like an experienced man sitel or as we call it "**** hell"

SprostonGreen wrote:

Microsoft/Sitel

wheres me jumpa

jor el wrote:

Chorus. 'nuff said I think. If you've ever had any business with Chorus you'll most likely know what I'm talking about. If you've not, then don't.

In fairness to them though they're not that bad, as long as everything is working. As soon as something goes wrong, or if you need to contact them for any reason then they become the worst people in the world to talk to about anything.

yeah il second that. they very seldom had answers to the problems, just generic phrases that could be applied to everything. i have found the chorus service/product to be very bad and it will be gone from my sight this july.

jumpa

Pet

I've always found Meteor to be great, really helpful and they know their technical stuff too. Dunno what problems other people have had with them..

Dell are probably the worst I've ever dealt with. The Indian accent, the instructing me to format my pc for every little ****ing thing..they were just useless.

Chalk

naughty_girl wrote:

McDonalds, or any random fast food place.

I'm sorry but

a) Learn English
b) Learn Manners

FFS its not like there are no proper english speaking/understanding people out there.....either learn the language or go away. Full time jobs should only go to people who can speak the main language of the country they are in (be it english, german, french etc). I know some people learn it and pick it up, and fair play, you deserve a job, but the next big stumbling block is manners.

Why should anyone have to take attitude and insults in a foreign language form some snotty cow with bad shoes who's just not bothered serving you? If you don't like public service, get the heck out of it. Its people like that who really help with the development of racism. Argh....stupid cow...a job in burger king in waterford is not all that great sweetheart...lose your attitude, if I was your boss I'd fire your ignorant ass.

BTW the ignorant thing applies to anyone who's ignorant, and the language thing to anyone who hasn't bothered to come to grips with the language of the country they are in- even those who have grown up there.

I'm going to stop now this has all the markings of becoming a five-minute crazy rant.

/*sorry

try stormfront for such ridiculous arguments.

do you think any irish person would take a job in mcdonalds?
crap pay, ignorant employers , crap hours, dealling with the likes of you?
i doubt it.

Blisterman

Definatly NTL in Ireland too.
Put you on hold for hours at a time.

Not a company, but the tax office too. Their employees are really rude and uninterested.

Sleepy

In the "Private" Sector, Eircom win by a country mile...

Sparky

Dell no. 1 in crap customer service, and that helpline, they seem to think were stupid, like we dont know what gigabytes are etc. Ill be thinking twice next time i buy a laptop from them

Next is Eircom, the man on the phone would but you to sleep, he would talk so slow and it sounded like he was dribbling.

Lastly was Sky, over an account being overcharged, but in saying this they did give me 4 months free subscription for just a 10 euro overcharge on Sky box office, so i suppose they shouldnt be on the list.

jetsonx

11811 - have to get my vote....as least in the Telecom Eireann days they were friendly and wood seem genuinely interested in helping people....now you ask for a number and they bluntly tell you "not listed" and hang up on u.....

4Xcut

naughty_girl wrote:

McDonalds, or any random fast food place.

either learn the language or go away

Motion For The new Leader Of ireland

Sparky

4Xcut wrote:

Motion For The new Leader Of ireland

Im with you on that

parsi

Chorus (thieves) - falsified a credit card payment from me once and got upset when I wouldn't send them the original "don't you trust us?"

Meteor (lazy thieves) - double-debited roaming payments and never set it up,

Tesco (lying thieves) - charged different price to what was on shelf special offer label, denied that it was on offer, when shown the shelf label said that the offer didn't begin until "12 June" but forgot that it was already that date. ALso Managers are never to be found and their shops run out of stock constantly (Mahon Point)


UTV Internet (never respond) - waiting 3 months for a response to a complaint.

Paypal - impossible to contact.

nlgbbbblth

Smart Telecom

overcharged on bill
rang them seven times; left message each time.
emailed three times
- no response

losers :rolleyes:

I hope they go out of business

nlgbbbblth

Foko

furniture shop on George's St



messed us around big time with two sofas back in 2003

lied about delivery times
lied about delivery delay

then it transpired they had forgotten to place our order (5 months later)

made it extremely difficult to get a refund

c**ts of the highest order
hopefully closed now and all the staff have failed to find new employment

perhaps someone could confirm

Lemlin

I've never had any problems with Meteor since changing. Think 02 are a shower of robbing b@stards!

Found it very funny that I could ring Meteor's customer service from an 02 phone with no credit but I couldn't ring 02's own because they charge you for absolutely everything, even to put you on hold.

Other than that, I'd have to say Dixons/Currys/PC World. Am amazed they were 3, 4 and 5 in that UK list, did the people who put it together not realise that they are all the same company??????

Infini

SprostonGreen wrote:

Microsoft

You ever rang the activation line number. Your woman sounds like she hates her job!