EU Digital/paper! Certs, the Megathread - threadbans in OP

L1011 · 06-08-2021 10:15AM

https://www.boards.ie/discussion/comment/117714124#Comment_117714124

Most of the country still doesn't have PCCs, that would be even patchier than using GPs.

airy fairy · 06-08-2021 10:20AM

https://www.boards.ie/discussion/comment/117714136#Comment_117714136

True. I do think we'll see a similar template to school vaccines though. So many gps never even did cohort 4s.

stabeek · 06-08-2021 02:01PM

Hi

The recently opened self service portal allows people who have received a DCC with badly spelled name to modify it to the correct name.

I filled out one out 6 days ago and got a simple "thanks, you will get your new cert in 5 days". Didn't happen.

At the time, there was no confirmation reference number given nor no email confirmation of the operation so no tracking is possible.

Has anybody had success with this? It could be another flawed process.

Cheers!

Supercell · 06-08-2021 02:50PM

Submitted mine a week ago and no joy either, not madly urgent but surely 5 minutes work to verify and update, i suppose they are swamped.

stabeek · 06-08-2021 03:04PM

Hi Supercell,

Thanks for answer. i thought it would be better than the phone line, because the loong DCC number is much easier to type than say over the phone, so I honestly believed the five days.

I'm tempted to resubmit ... even though you're right about the swamping - it will hinder and not help. They should have generated a reference number to avoid resubmissions or said 10 days instead of 5.

cheers!

MunsterM · 06-08-2021 06:44PM

Hi, I submitted one 5 days days ago, but haven't received a new cert yet.

Sam W · 06-08-2021 07:21PM

https://www.boards.ie/discussion/comment/117713148#Comment_117713148

Exact same message here. I got vaccinated yesterday and no cert came through. Two people that I knew of got the same vaccine in the same venue yesterday and got the cert before midnight. Wonder if it’s just a delay on mine or should I call them and wait 5 hours for someone to pick up the phone?

JP Liz V1 · 06-08-2021 08:34PM

The HSE is not looking after the Digital COVID Certificate. If you have any queries regarding your Digital COVID Certificate or wish to make changes to your details for your certificate, you will need to call the Digital COVID Certificate helpline at 1800 807 008 or you can request information online on the Digital COVID Certificate portal on the website.

JP Liz V1 · 06-08-2021 08:35PM

I got that reply from HSE

Rodin · 06-08-2021 09:40PM

Still waiting..

Vaccinated since end of January.

mar2000 · 07-08-2021 03:47AM

After hours waiting to speak to someone last week and then inputting the details on the portal we finally got the certificate emailed tonight. It was for my husband who got his vaccines at a local health centre. When I rang the helpline initially they had no eircode or email for him!

Supercell · 07-08-2021 06:16AM

Got my updated cert last night at 01:54 ! So that's 8 days in total, weird time to get it.

Name on the new cert is right so delighted with that.

audman13 · 07-08-2021 08:43AM

My son finally got his cert at 2.15am this morning(4weeksafter vaccine) . Endless calls to helpline and eventually had to resort to contacting a td. All sorted now and ready to travel Monday morning. 😁

Pat_bottom · 07-08-2021 10:08AM

Hi all just to update

Last week I was slighlty panicking about apostrophe missing from our surname and capital letters not used.

We flew out to palma yesterday and no problems at all. Have vaccine passport printed out and Spanish locator form filled in on website and have qr code printed out. Flew out from Cork which is always a breeze and from landing in palma to getting to our hotel room was just over an hour.

stabeek · 07-08-2021 10:44AM

https://www.boards.ie/discussion/comment/117718502#Comment_117718502

Same here, modified Covid Cert finally came through, late, but it did arrive.

Nigel Fairservice · 07-08-2021 01:21PM

My undated cert arrived during the early hours of this morning about 10 days after I requested it.

MunsterM · 07-08-2021 01:26PM

My updated cert arrived at 23:50 last night.

Mars Bar · 07-08-2021 02:22PM

https://www.boards.ie/discussion/comment/117704253#Comment_117704253

Update on this, tried to get in to a cafe earlier and they scanned and said it hasn't been 14 days since my J&J vaccine. So I basically just have to hope I am in luck with who can be bothered scanning and not scanning. But I'm 100 sure they scanned and let me in in the other cafe.

votecounts · 07-08-2021 02:29PM

Not one place I've been has scanned the code, just asked if I was vaxxed and showed them the QR code. Scanned it myself to ensure it was valid.when i was a week vaxxed

lauradryeye · 07-08-2021 06:25PM

Does anyone know if the number that we can call from abroad is free? I'm still waiting for my cert a week after contacting them... I have been pretty lucky so far and places have accepted my HSE card in France but it's only a matter of time before I'll get turned down...

Suckit · 07-08-2021 07:03PM

Anyone know who to talk to about my cert, I received it today but my name is misspelled on it.

I don't know if that is of little relevance or if it will be spelled that way on future covid related stuff, but I also find it annoying. It's almost a different name, and depending on who is reading it, could be taken as a different name.

Ha Long Bay · 07-08-2021 07:08PM

https://www.boards.ie/discussion/comment/117720941#Comment_117720941

You can apply to get it changed online.

https://covidcertificateportal.gov.ie/en-US/update-cert/

Pauliedragon · 07-08-2021 10:58PM

https://www.boards.ie/discussion/comment/117719920#Comment_117719920

Same here. A few places asked for cert proof I just showed them on the phone a quick glance and then ya your fine no way they could've seen my name. I've heard a few people saying they've e mailed the cert to friends who aren't vaccinated who then just show it to whichever venue they go to. It seems like a fairly loose system. One pub in Cork city asked for ID to check it's the name on the cert but that's one out of about 10 places I've been too.

Nigel Fairservice · 08-08-2021 12:08AM

I used my updated Covid cert today for the first time to have have lunch indoors due to the terrible weather. Cert was validated at the door of the restaurant and ID was checked.

MadsFi · 08-08-2021 10:07PM

I haven't received mine yet and I'm at lost to understand why when most people seem to be getting theirs the day after their 2nd shot. I registered via the portal, got vaccinated in swords/helix, got 2nd on Thursday evening but still nothing, my details are correct on the portal and it says 2nd shot received but when I log in the Certificate website it says to call the helpline.

Sam W · 08-08-2021 11:55PM

https://www.boards.ie/discussion/comment/117725627#Comment_117725627

Exactly the same here.

My partner and I both registered via portal and had the second jab in Citywest on Thursday. We have been getting the same error.

On the other hand, we have a friend who also registered in the portal and got the second jab on the same day at the same venue, and got his cert on the same day.

eltonyio · 09-08-2021 07:19AM

This might be useful for someone. I had one vaccine in Ireland and second dose in another EU country. Was having no luck with helpline or forms.

Today I took both paper records into a pharmacy in Germany and they printed the DCC for me in 2 mins, no charge, not at all surprised by the request. I also have confirmation from a French pharmacy by email that they would do the same for me if I needed.