Brexit issues / bike24.com

iwillhtfu

Seve OB wrote: »

How is it any different? Unless they have stuck the prices of the items up by the increased taxes they are absorbing....... but can they really do that because they ship a small percentage of their sales to EU

I'd imagine if you were buying in the UK there'd be a marked difference in pricing. I can't see it being long before CRC/Wiggle set up a European trading base, I'm sure it's an absolute head ache for them.

Seth Brundle

iwillhtfu wrote: »

I'd imagine if you were buying in the UK there'd be a marked difference in pricing. I can't see it being long before CRC/Wiggle set up a European trading base, I'm sure it's an absolute head ache for them.

Did they not have a base or something in NI?

iwillhtfu

Seth Brundle wrote: »

Did they not have a base or something in NI?

They have a store front but I think everything is shipped in from the UK since they closed the warehouses a couple of years ago. A poor oversight on their part I'd have thought and I recall there was local outrage over it.

CramCycle

MojoMaker wrote: »

Just to be clear, nobody is 'absorbing' costs, they are 'including' costs

Indeed but one is a better marketing word than the other.

Seve OB wrote: »

How is it any different? Unless they have stuck the prices of the items up by the increased taxes they are absorbing....... but can they really do that because they ship a small percentage of their sales to EU

That's exactly what they do, it is why if you try and buy from them but have left the country as somewhere else or your cookies don't auto identify you as being in Ireland, the price changes as soon as you put in the delivery address. Wiggle has done this for years before Brexit, and you could get different prices by switching the location button at the top. They used to reason it was a currency differential but that wasn't true. CRC went downhill once they transferred over fully to Wiggle and got rid of the warehouse and customer service team up north. It took a few years but it is what it is. Wiggle having bought out their main local competition at the time quickly went down the same route, a bit quicker and traded on their name. Unless you are in a rush (which they ruined by changing from An Post to Fastway), it is always better to order from the continent or an LBS IMO.

lennymc

I have to say, Brexit, for all it's downsides, has saved me a fortune. pre Brexit, I would randomly browse the various cycling sites and amazon a couple of times a week, see something shiny and impulsively buy it. All that stopped since Jan 1.....

Fann Linn

lennymc wrote: »

I have to say, Brexit, for all it's downsides, has saved me a fortune. pre Brexit, I would randomly browse the various cycling sites and amazon a couple of times a week, see something shiny and impulsively buy it. All that stopped since Jan 1.....

Same here. Haven't bothered with Amazon since Jan 1 and I've unsubscribed from most if not all UK retailers. If I need anything now I'll go to EU sites but only if neccessary rather than the previous impulse purchases.

Macy0161

Amazon has been fine for me. Any delays at the turn of the year seem to have gone. Stuff I ordered on Tuesday last week, arrived on Friday, after originally giving a "delivery by" of the 5th Feb.

But I've also unsubscribed from most other UK sites.

dahat

Ordered chamois cream through CRC which is now €2 cheaper per container since Brexit. Delivery eta of 8 days which is fair.

Seth Brundle

Got an email from Stolen Goat cycling clothing this morning to inform me that, until further notice, they are not shipping to EU customers...

Well, we stuck it out longer than many other small UK based businesses, but it is with a heavy heart that we have now (temporarily) decided to turn off shipping to EU customers.

There is currently just too much bureaucracy and red tape involved and the worst of it is that all the fees involved are being charged to the end customer – you guys. This then reflects badly on us and ultimately a lot of customers are understandably refusing the packages. So we’re paying in both directions with no upside.

So long but not farewell //
We see this as a short gap in our relationship, it’s definitely not forever and we are already working on solutions to make this as pain free as possible for you guys. Bear with us, we are a small business so we don’t have unlimited resources but we will get there as quickly as we can.

Sign up for our newsletter to stay connected with us and to receive EU shipping updates, as and when we have them.

What about me… I live in the EU and I really, really want something…?
If you’re in the EU (congratulations) and there’s something you really want and you accept that your package will probably be delayed and come loaded with import duties and fees then feel free to get in touch (help@stolengoat.com) and we will work something out with you on a one to one basis.

Many thanks for your patience from all of us at SG

Tim x

https://stolengoat.com/2021/01/a-notice-to-our-eu-customers/?mc_cid=ff989aa3c0&mc_eid=cfcb50e68d

sparrowcar

Waiting on a shipment of spd shoes from SportOkay in Austria since the 2nd Jan. Tracking shows its at the airport in Austria since 12th Jan.
I bet its stuck in the UK somewhere if I was a betting man.

CantGetNoSleep

Seth Brundle wrote: »

Got an email from Stolen Goat cycling clothing this morning to inform me that, until further notice, they are not shipping to EU customers...


https://stolengoat.com/2021/01/a-notice-to-our-eu-customers/?mc_cid=ff989aa3c0&mc_eid=cfcb50e68d

There's a good business opportunity for someone to set up EU hubs for a lot of these people. So much stuff is probably imported that duty is paid on import anyway.

Tim76

Hi all,

Anybody know if there will be hidden charges for Irish customers ordering online from the UK?

I'm looking at a product that is around the €400 mark from Wiggle. They state that all taxes and duties are included but I've heard stories of people being hit with additional costs by the delivery company when products are delivered. Anyone got any experience of this?

cletus

https://touch.boards.ie/thread/2058143373/21/#post116019695

It's a long thread, but pretty much any and all info, along with the experience of people actually buying, is in there

Tim76

Posted this in another thread but was directed here...

I'm looking at a product that is around the €400 mark from Wiggle. They state that all taxes and duties are included but I've heard stories of people being hit with additional costs by the delivery company when products are delivered. Anyone got any experience of this?

tunney

Tim76 wrote: »

Posted this in another thread but was directed here...

I'm looking at a product that is around the €400 mark from Wiggle. They state that all taxes and duties are included but I've heard stories of people being hit with additional costs by the delivery company when products are delivered. Anyone got any experience of this?

it is all down to the paperwork. if it is done right there will no surprise charges.

by now most have figured out what it needs to be

Tim76

tunney wrote: »

it is all down to the paperwork. if it is done right there will no surprise charges.

by now most have figured out what it needs to be

Cheers for the reply.

Do you know if Wiggle are one of the companies that are filling out correct paperwork?

tunney

Tim76 wrote: »

Cheers for the reply.

Do you know if Wiggle are one of the companies that are filling out correct paperwork?

i don't have first hand experience of wiggle.
i do have first hand experience of another company (not bike related) that made a cock of it and has since refunded the duties that should not have been levied.

if in doubt email them and get it in writing?

CramCycle

Tim76 wrote: »

Cheers for the reply.

Do you know if Wiggle are one of the companies that are filling out correct paperwork?

Wiggle claim the price you pay on their site is the price you pay and you will not be hit by any hidden charges.

Masala

CramCycle wrote: »

Wiggle claim the price you pay on their site is the price you pay and you will not be hit by any hidden charges.

Hi ..... I order an item for €50++ and paid the price as displayed.

When I get delivery I will come back and update as to what happened with VAT/Customs etc if there is any charges etc. (I dont expect delivery for at least 2-3 weeks with the way things are going! )

Seve OB

CramCycle wrote: »

You will be fine, CRC have confirmed by email to customers that the price you pay is the price you pay, no extra duties at the door. This said you will still have to deal with Fastway but that's the only downside.

Seve OB wrote: »

Thanks .
Order placed just there. I’m in no rush.

Never realised till just there that CRC are part of Wiggle.

Came today at 2pm. Couldn’t get better service than that really.

Glencarraig

Tim76 wrote: »

Hi all,

Anybody know if there will be hidden charges for Irish customers ordering online from the UK?

I'm looking at a product that is around the €400 mark from Wiggle. They state that all taxes and duties are included but I've heard stories of people being hit with additional costs by the delivery company when products are delivered. Anyone got any experience of this?

I recently ordered a set of Garmin sensors, around €65 and there were no other charges. They say on their site that the price you see is the price you pay, no additional customs or vat charges. Was delivered by Fastway, no customs declaration on the box, the driver didnt even ring the doorbell, just left it on the ground outside the door.

S_D

MojoMaker wrote: »

Just to be clear, nobody is 'absorbing' costs, they are 'including' costs

Yes sorry, but still cheaper than this side of the pond!!

S_D

G1032 wrote: »

Ya. I was on the online chat with them yesterday. Looking for Spatz Roadman overshoes. They said they'll be back in stock in 3 weeks and there'll be no vat charged on delivery.

Base2race is cheapest for those btw I found!

eeeee

Threads merged

G1032

So orders from Europe are coming through in good time now.

Ordered from Ekoi on Thursday night and that arrived yesterday.
Ordered from Bike Components on Friday last and that order arrived today.

Pretty impressive I think. Excellent service from both.

easygoing39

Where are Ekoi based?? Thanks.

ednwireland

my bike components order
ordered 15 jan
sat in cologne from 16 to 22 jan delivered 25 jan

G1032

G1032 wrote: »

On Jan 4th I placed an order with CSS. It's the only order I've placed since Brexit that hasn't arrived. The only order I placed with an Irish shop. Why bother trying to support local when that's the service offered. Mailed them this morning asking for a refund and to cancel the order altogether. Needless to say I got no reply.

So, credit where it's due.............
Placed an order again with CSS, my head screaming at me not to do it, but I did anyway.
Tuesday afternoon I placed the order. And it arrived with Fastway today.
So I gave them a second chance and they've come up trumps so credit to CSS now. Good service this time and it'll bring me back there again I guess.

MojoMaker

Are you sure that wasn't Fartway causing you the problems?

There is a common theme here....

dahat

CRC order submitted Monday & delivered by Fastway this morning, shocked was an understatement.