DigiWeb

booterboy

Digiweb wrote: »

Kilkenny issues should be fixed now, send us a PM with account number and we'll check ASAP

Thanks a million all good now.

kopfile1

Update: digiweb fair usage policy.
Got an email back confirming 3tb a month if ok and even if I go over that they'll leave me alone. I swear to God I'm doing nothing illegal but xbox games are enormous 205GB for call of duty... 4k streaming. I'm doing 400gb a week. And that's going lightly. 5 outdoor in the house 5 laptops 4 Chromecast 2 xboxs 1 laptop with stadia cctv smart bulbs smart plugs.
But in all fairness the fiber from digiweb is well able for it. Much better then vodafone.

dasilverfox

11 months into my contract and digiweb have reduced my upload speed to 100mbps. Was on the 1000mb down 200mb upload. Not happy that they didn't let me know.

cunnijo

dasilverfox wrote: »

11 months into my contract and digiweb have reduced my upload speed to 100mbps. Was on the 1000mb down 200mb upload. Not happy that they didn't let me know.

Hello


I would advise you to follow up on this with customer care first and then if necessary with technical support. If I understand this correctly customers who sign up after 1st July 2020 got the 1000/100 package no matter which ISP they signed up to. Anyone signed up before that were offered 1000/200.

Before you call them their terms & conditions state that you should be contacted in advance of any changes.

Changes to the Services or the Agreement
Digiweb may vary or change the Agreement or any part of the Services for any commercial, technical or operational reason and any material changes shall be notified to You in advance.
These General Terms can only be changed by Digiweb giving You thirty (30) days’ notice. In the event of any such alteration, You shall have the option to terminate the Service without penalty during that 30 day notice period, subject to payment by You of all Charges due to date. Your continued use of the Service after this 30 day notice period has expired signifies Your acceptance of any amendment.


Full terms are here:

Terms & Conditions - Digiweb

dasilverfox

Thanks for looking that up, yeah i joined up with them january 2020 so i noticed the last speedtest i did was upload of 200mb on the 3rd of december. I ran a few speedtests yesterday the 9th and it's now 100mb. I rang them and i'm expecting a call back soon.

dasilverfox

Update: I've just rang digiweb and cancelled. Not bothered about the upload just bothered they didn't contact me. Anyone else have this happen?

dasilverfox

Digiweb wrote: »

Hi, Existing customers upload speed unchanged, change is just for new customers. Even if you move to new billing package with us once you dont cancel your account your upload speed remains @ 200. If you were to move to another Siro operator and thus take a new service with them then max upload speed available would be 100 Mbps. Send us a PM if you need any help

Existing customer here.

TheDriver

dasilverfox wrote: »

Update: I've just rang digiweb and cancelled. Not bothered about the upload just bothered they didn't contact me. Anyone else have this happen?

Sounds shoddy alright.

Supertoucher

Called up about transferring/migrating from Vodafone FTTH to Digiweb and had a pretty disappointing phone call. The lady on the phone said they "have had problems in the past" migrating connections and that they could see that my "distribution point's ports were full", and that migrating might cause me to lose my port.

I explained that :

1. I couldn't understand that - as there are only three households on our lane using FTTH (the other neighbours are elderly and don't have smartphones or computers) and one of those is on a separate DP as they are on the corner of our lane and the main road.
2. I don't understand the relevance as we have one of the active ports, so how would we lose it, and why would we need another one?

Ultimately she needed to speak to someone about it, and said she'd call back. Of course she never did.

Also queried their clickbaity sales page:

https://digiweb.ie/lightning-ftth-broadband/

The prices are only for the first 3 months and whereas there is an asterisk by the prices - nowhere on the webpage (even in the T&C's from what I could see) does it tell you that or what the asterisks are for. Now, i'm not silly to think it would be that cheap but it's misleading.

Also it doesn't mention the 99 euro FTTH transfer fee anywhere.

I mentioned they should change the page and she said she would get someone on it but that was about 10 days ago, and they haven't changed it. I know from speculatively looking at pricing from before my contract end date, that it's been this way for weeks if not months.

I wouldn't mind so much, but I work in IT and so am knowledgeable of the tech and am responsible for business grade connectivity. I dread to think how confused someone more vulnerable/naive would be in this situation.

I understand that people have had a good experience with Digiweb, but the whole experience felt pretty shady to me, and it seemed clear they aren't interested in transferring/migrating FTTH customers to them.

sammyjo90

Just had an engineer out to upgrade to the 1000gb.
But because we are upstairs in a duplex he cant do it because they are not allowed to work from height and get on a ladder to drill a hole for the cable....
If a representative could tell me there is any chance of this happening for us that would be great

Digiweb

Supertoucher wrote: »

Called up about transferring/migrating from Vodafone FTTH to Digiweb and had a pretty disappointing phone call. The lady on the phone said they "have had problems in the past" migrating connections and that they could see that my "distribution point's ports were full", and that migrating might cause me to lose my port.

I explained that :

1. I couldn't understand that - as there are only three households on our lane using FTTH (the other neighbours are elderly and don't have smartphones or computers) and one of those is on a separate DP as they are on the corner of our lane and the main road.
2. I don't understand the relevance as we have one of the active ports, so how would we lose it, and why would we need another one?

Ultimately she needed to speak to someone about it, and said she'd call back. Of course she never did.

Also queried their clickbaity sales page:

https://digiweb.ie/lightning-ftth-broadband/

The prices are only for the first 3 months and whereas there is an asterisk by the prices - nowhere on the webpage (even in the T&C's from what I could see) does it tell you that or what the asterisks are for. Now, i'm not silly to think it would be that cheap but it's misleading.

Also it doesn't mention the 99 euro FTTH transfer fee anywhere.

I mentioned they should change the page and she said she would get someone on it but that was about 10 days ago, and they haven't changed it. I know from speculatively looking at pricing from before my contract end date, that it's been this way for weeks if not months.

I wouldn't mind so much, but I work in IT and so am knowledgeable of the tech and am responsible for business grade connectivity. I dread to think how confused someone more vulnerable/naive would be in this situation.

I understand that people have had a good experience with Digiweb, but the whole experience felt pretty shady to me, and it seemed clear they aren't interested in transferring/migrating FTTH customers to them.

Happy to take PM's on these issues to get them resolved

Supertoucher

I appreciate the response - might PM you next week. Busy trying to tie up loose ends in work for Christmas.

The website issues however are documented well enough above and you can (and should in my opinion) address those in the meantime should you be able.

Thanks

Heighway61

Can the Fritzbox 7560 be a "base" for a mesh setup or do I need one of the mesh nodes cabled to the router?

MBSnr

Heighway61 wrote: »

Can the Fritzbox 7560 be a "base" for a mesh setup or do I need one of the mesh nodes cabled to the router?

Not sure what you mean?

If you mean as a Mesh Master - It can be but it's running an older version of the software (v7.12) and unlikely to be updated. https://ftp.avm.de/fritzbox/fritzbox-7560/other/fritz.os/

I got a replacement 7530 off Digiweb and returned my 7560. If you back it up, you can reapply the config to the 7530 without issue.

dasilverfox

So siro changed my speed according to digiweb. Can they do that 11 months into my contract?

cunnijo

dasilverfox wrote: »

So siro changed my speed according to digiweb. Can they do that 11 months into my contract?

I find that very hard to believe. If this was the case then every other customer using SIRO before 1st July last (irrespective of ISP) would have seen what you experienced happen, as in had their upload speeds halved too.

apophis32

kopfile1 wrote: »

Update: digiweb fair usage policy.
Got an email back confirming 3tb a month if ok and even if I go over that they'll leave me alone. I swear to God I'm doing nothing illegal but xbox games are enormous 205GB for call of duty... 4k streaming. I'm doing 400gb a week. And that's going lightly. 5 outdoor in the house 5 laptops 4 Chromecast 2 xboxs 1 laptop with stadia cctv smart bulbs smart plugs.
But in all fairness the fiber from digiweb is well able for it. Much better then vodafone.

Hi kopfile1,
any chance you could post on here or PM me the body of that email (no detail's obviously) as I am a Digiweb customer myself, and such information would be handy to have... 👍
thanks,
apophis32

kopfile1

apophis32 wrote: »

Hi kopfile1,
any chance you could post on here or PM me the body of that email (no detail's obviously) as I am a Digiweb customer myself, and such information would be handy to have... ðŸ‘
thanks,
apophis32

Don't call someone a liar in private messages.

apophis32

Then Prove me wrong, show the evidence that would prove that, then I would Gladly and Humbly apologize, here in this open, public forum, and Would be only Happy to do so.

I await your "Proof"

apophis32

kopfile1

you pm me an email or whats app or any other way i can send you proof boards.ie ids prehistoric software

CoBo55

apophis32 wrote: »

Then Prove me wrong, show the evidence that would prove that, then I would Gladly and Humbly apologize, here in this open, public forum, and Would be only Happy to do so.

I await your "Proof"

apophis32

We await your humble apology....
I think we'll be waiting....

apophis32

I obviously have to check out the validity of this email before I issue an apology (which I have NO problem in giving). I have already got the contact details of this digiweb rep and will be on the phone first thing Monday morning, looking to secure the same deal, absolutely NO mention of anything that is posted here will be mentioned in Any way, I will just be a consumer looking for a better deal as a digiweb customer, as on their website the fup is still 2TB. if I can secure the info (as I'm sure this deal cannot be done just for one customer) then I WILL apologize in the best way I can, and I have NO problem doing so ....see you back here very soon.

apophis32

kopfile1

suck it mate seeing you grobble like this is hilarious . told you dont call me a liar but you wouldnt listen i was having trouble figuring out hoe to put up a picture on boards as i find it a bit dated in the user friendly deoartment . again suck it

CoBo55

apophis32 wrote: »

I obviously have to check out the validity of this email before I issue an apology (which I have NO problem in giving). I have already got the contact details of this digiweb rep and will be on the phone first thing Monday morning, looking to secure the same deal, absolutely NO mention of anything that is posted here will be mentioned in Any way, I will just be a consumer looking for a better deal as a digiweb customer, as on their website the fup is still 2TB. if I can secure the info (as I'm sure this deal cannot be done just for one customer) then I WILL apologize in the best way I can, and I have NO problem doing so ....see you back here very soon.

apophis32

You've been shown the proof as you requested and now it isn't good enough? Grow up, accept you were wrong, apologise and give us back our thread.

Nollog

https://www.boards.ie/vbulletin/showpost.php?p=115485825&postcount=7322
It's come up in the main siro thread but unless you signed a new contract I think you should still be on the 200 upload profile.

dasilverfox

/\/ollog wrote: »

https://www.boards.ie/vbulletin/showpost.php?p=115485825&postcount=7322
It's come up in the main siro thread but unless you signed a new contract I think you should still be on the 200 upload profile.

Any comment Digiweb?

Digiweb

dasilverfox wrote: »

Any comment Digiweb?

Shouldn't happen and it's not a network wide issue, dont want to get into discussing individual customer issues on public forum but as always happy to take a PM

dasilverfox

PM sent.

dasilverfox

https://www.speedtest.net/my-result/d/6125b189-b6e8-455e-a730-73592b92d3cdSpeeds This is getting ridiculous now. went as low as 89mb last night with a ping of 50.

dasilverfox

https://www.speedtest.net/my-result/d/61d47dfa-0803-4cf9-a4d7-f8b13830b93f