DigiWeb

Yeah, the Fair Usage Policy cap and apparently issues with Google WiFi are the only reasons I haven't switched to them.

Well I hope so I have just switched to them from Vodafone who are the pits. I have three heavy Internet users here, and I didn't realise there was cap. Plus multiple WiFi connections.

Oh dear.

Digiweb wrote: »

Hi All, as it was discussed earlier in the thread Digiweb will be upgrading all our 150 Mbps customers to 500 Mbps package at no additional cost over the course of the next month. We have quite a lot to get through so bear with us, everyones upgrade will be processed by end of July!

Got the email today, delighted! Thanks Digiweb!!

Now's that's customer service

^^^
I see Digiweb are now doing special offers on their 500/1000 FTTH products and the 1000 is actually cheaper for the first 3 months..

500 FTTH
Special Offer! Available to new customers at €29.95 per month for 3 months (€54.95 per month for balance of 12 month contract). €59.95 per month thereafter. One time €99.95 activation fee applies. Existing customers wishing to upgrade €54.95 per month with free activation. €59.95 per month after 12 months.

1000 FTTH
Special Offer! Available to new customers at €24.95 per month for 3 months (€64.95 per month for balance of 12 month contract). €69.95 per month thereafter. One time €99.95 activation fee applies. Existing customers wishing to upgrade €64.95 per month with free activation. €69.95 per month after 12 months.

Add a tenner for phone

Gonzo wrote: »

Really makes me wonder what am I doing still with Eir on 300 paying 65 a month with no plan to upgrade to 500 at all.

I'm on the Digiweb 500 (bumped from 300). Luckily my renewal is Aug and I can get this new pricing, saving a tenner a month over 12 months from what I pay now. Wouldn't be impressed if I'd signed up for a year prior to this price change. Would have paid 120 Euro more than those recently renewed on 150 and then bumped up to 500 for the same product

Gonzo wrote: »

There are no plans to change the 150 Mbit/sec or 1000/Mbit/sec plans, both the download and upload speeds will remain the same on all networks. Only the 300 Mbit/sec plans are being upgraded to 500 on Airwire, Digiweb and Vodafone with the uploads remaining the same as before.

Not correct.

MBSnr wrote: »

Now yes, as the wholesale prices changed from 1st July and Digiweb yesterday announced their intentions to bump 150Mbps customers to 500Mbps. There was no reason to believe it was incorrect at the time of his original posting.

Digiweb is doing that alright, but the result of it is, that the undiscounted base price of the package is higher. So there is no low entry level anymore.

Other providers are maintaining the 150 Mbit/s on a sub 50 EUR price level. The cost to the providers from the interconnect across their network and the upstream bandwidth still is more for 500 Mbit/s opposed to 150 Mbit/s. It's only the last mile, that has been reduced .. and that was actually jacked up by OpenEIR a good few months back when they changed how they charge for traffic, so it's still higher than it used to be.

Oh .. yes .. and then there's the traffic charges by OpenEIR for the actual usage. That will also be higher, if the usage is higher.

/M

Got a text message that the 1gb connection was available for my area. Currently on 350mb with VM.

How are people finding digiweb or would I be mad to switch?

Gonzo wrote: »

if you use more than 1tb of data per month regularly you'd be mad to switch as Digiweb have a 1tb fair usage monthly cap in their contract whereas VM is cap free. Other than the cap the service should be similar to VM just faster if it's the gigabit connection you want.

Cheers, yeah that 1TB limit would definitely put me off for now!

We would like to bring to your attention that Digiweb provides your internet service subject to a fair usage policy. This fair usage policy is detailed within our terms and conditions which are available on our website. The fair usage policy helps us ensure that all Digiweb customers enjoy a high quality of service.

As not all customers would be aware of their usage Digiweb now send notifications via email to customers highlighting excessive usage patterns. In order to determine if your traffic usage is excessive, we look at a rolling 30 day window of your upstream + downstream traffic. Warning notifications are sent if this measure exceeds 80% of 350GB.

This email is a warning that your traffic usage is becoming excessive. Detailed information on your traffic usage is attached to this email.

We would ask that you limit the activity that is causing such high levels of traffic usage. Failure to do so could, per our terms and conditions, lead to your service being restricted or disconnected.

If you wish to monitor your traffic usage there are tools available such as bit meter or du meter.

Monthly usage cap upgrades may be purchased by contacting our Customer Support Team and we offer upgrades as follows:
100 GB for 6.50EUR
250 GB for 12.50EUR
500 GB for 25.00EUR

We thank you for your co-operation and trust you will continue to enjoy our services.

If you have any queries or require further information please contact our Customer Support Team on 1918 or 1890940400, email support or visit digiweb

Kind regards,

Digiweb Customer Care Team

The modems plugs into the usual phone socket on the wall. It says on the bill : Package description: FTTH Home Broadband w Phone, Around 250 metres from cabinet