Inbound and internal An Post Delays

silver2020

gerard2210 wrote: »

It looks like it was sent back to Portlaoise mail centre because there was something wrong with the address. Portlaoise is the return address for Amazon items.

Its also the delivery depot for Portlaoise and the many towns around it incl Portarlington, Abbeyleix & Mountrath. So depends on the delivery address and whether it is in the area.

It might also signify that the item couldn't be delivered and the delivery person clicked the incorrect icon.

The Continental Op

Yet another item a day later than expected with An Post. In the past anything getting to Dublin one day would be delivered to me in Waterford the next. Last few items have been two days once an item reached Dublin. Definitely An Posts fault not Amazons, items have arrived in plenty of time for them to be sorted and sent down to Waterford.

Darc19

The Continental Op wrote: »

Yet another item a day later than expected with An Post. In the past anything getting to Dublin one day would be delivered to me in Waterford the next. Last few items have been two days once an item reached Dublin. Definitely An Posts fault not Amazons, items have arrived in plenty of time for them to be sorted and sent down to Waterford.

Ah bless, an item takes 2 days and life is ruined.

The Continental Op

Darc19 wrote: »

Ah bless, an item takes 2 days and life is ruined.

I'll survive but your post just gives a chance to show how bad An Post has got when it can't provide a service that it could in the past.

Very poor when they scan an item in Dublin a 9am one day and can't get it to Waterford for delivery the following day.

SPDUB

The Continental Op wrote: »

I'll survive but your post just gives a chance to show how bad An Post has got when it can't provide a service that it could in the past.

Very poor when they scan an item in Dublin a 9am one day and can't get it to Waterford for delivery the following day.

Not a huge amount of staff in the sorting facilities at 9am

That 9am scan is probably just indicating the delivery of a container with your package and the actual sorting of it wouldn't be for a few more hours

The Continental Op

SPDUB wrote: »

Not a huge amount of staff in the sorting facilities at 9am

That 9am scan is probably just indicating the delivery of a container with your package and the actual sorting of it wouldn't be for a few more hours

In the past anything that got to Dublin and scanned in the morning would arrive to me the following day.

I think its the last 5 items from Amazon where An Post have added another day to the process.

VG31

The Continental Op wrote: »

Yet another item a day later than expected with An Post. In the past anything getting to Dublin one day would be delivered to me in Waterford the next. Last few items have been two days once an item reached Dublin. Definitely An Posts fault not Amazons, items have arrived in plenty of time for them to be sorted and sent down to Waterford.

An Post used to be great with Amazon stuff but since around July they've been very unreliable. I had some items take 3 or 4 days to be delivered after An Post scanned them last year. Thankfully 95% of my orders are now Amazon Logistics who have been flawless for delivering the same day they receive.

The Continental Op

VG31 wrote: »

An Post used to be great with Amazon stuff but since around July they've been very unreliable. I had some items take 3 or 4 days to be delivered after An Post scanned them last year. Thankfully 95% of my orders are now Amazon Logistics who have been flawless for delivering the same day they receive.

Two possibilities. One is that they have a lot of Amazon stuff to sort but aren't providing enough staff to do the job or two they know they are going to loose all the Amazon business eventually so aren't bothered.

Srfcsean

What happens when your regular postman posty is sick , do other chip in with the round ? Or is it doubled up on his next run ? Any help would be great

The Continental Op

Srfcsean wrote: »

What happens when your regular postman posty is sick , do other chip in with the round ? Or is it doubled up on his next run ? Any help would be great

There are part time postman who step in for holidays, illness etc. If a postman retires or leaves the job they can move up and take over the round then a new guy gets trained up.

joujoujou

Usually someone else takes the route for a while. Same applies in case of postie's holiday break.

Darc19

Srfcsean wrote: »

What happens when your regular postman posty is sick , do other chip in with the round ? Or is it doubled up on his next run ? Any help would be great

Most DSU's have a couple of delivery people who have good knowledge of several routes and they float around them covering holidays & if off sick.

I know the Naas dsu has one senior guy that just does this - everything from collections to deliveries to internal work. He then uses the experience to make some small changes to the routes.

I'd guess most dsu's have a similar set-up.

Sully

Parcel from Amazon showing with An Post tracking as being sorted in Dublin since May 9th. No movement.

An Post saying initially its down to volume, and then today saying it's actually still with customs. Customs say its not with them, and to revert to An Post to find the parcel.

Amazon are offering to resend, apparently I can't send it though Amazon Logistics in Ireland and it'll end up with An Post again and possibly end up in another endless loop.

Madness

The Continental Op

Sully wrote: »

Parcel from Amazon showing with An Post tracking as being sorted in Dublin since May 9th. No movement.

An Post saying initially its down to volume, and then today saying it's actually still with customs. Customs say its not with them, and to revert to An Post to find the parcel.

Amazon are offering to resend, apparently I can't send it though Amazon Logistics in Ireland and it'll end up with An Post again and possibly end up in another endless loop.

Madness

Chatted with my postman today he arrived real early just after 11am, normal time would be about 1pm and if he's busy 2pm.

Amazon deliveries dropped off last week and this week he's got so few he was nearly 2 hours early.

So I doubt there is any problem with too much volume in Dublin.

Had the usual issue Tuesday. An item in Dublin at 10am on Monday was delivered while one item that arrived at 10.30 am didn't make it until today Wednesday. No big deal but thats poor service compared what An Post used to be able to provide.

kcassidy313

I've had a parcel with An Post for over a week now. It's had the same status for 8 days: "Your delivery has been sorted DUBLIN PARCEL HUB, DUBLIN 12"

I've spoken to them on chat twice and their response "This item seems to have been delayed in the Mail Centre for the last few days. This delay occurred due to high mail volumes in our network. Please keep an eye on the tracking system and it should be dispatched in the coming days."

Which doesn't really bode well with me as I've had other items go through the same 'Dublin 12 parcel hub' since then and got through in the space of a day.

Anyone experienced that before? Is the parcel lost, or is it likely to actually show up?

silver2020

kcassidy313 wrote: »

I've had a parcel with An Post for over a week now. It's had the same status for 8 days: "Your delivery has been sorted DUBLIN PARCEL HUB, DUBLIN 12"

I've spoken to them on chat twice and their response "This item seems to have been delayed in the Mail Centre for the last few days. This delay occurred due to high mail volumes in our network. Please keep an eye on the tracking system and it should be dispatched in the coming days."

Which doesn't really bode well with me as I've had other items go through the same 'Dublin 12 parcel hub' since then and got through in the space of a day.

Anyone experienced that before? Is the parcel lost, or is it likely to actually show up?

why not contact the company that sent it to you.

Think of it this way - you are a customer asking about one single parcel, so you will get a standard stock answer

The company that sent it is a customer that possibly sends 200,000 parcels a year. They will have an account manager who will answer them quickly and be able to talk directly to depot managers and will get you an accurate response

Hungryhill

I have one parcel which shows 'Your delivery has been sorted DUBLIN PARCEL HUB' since May 6th (!).
Got refunded by Amazon and reordered same items again. Now again I have 'Your delivery has been sorted...' since May 18th (normally the day after being sorted in Dublin it gets delivered).

Can't even find their webchat page anymore so I sent an inquiry via Twitter.

Need a Username

I was expecting an Amazon delivery this morning and I also this delayed alert from them. An Post tracking also claims it is in Dublin.

This happened before and I never got the parcel - An Post had lost it. Amazon refunded me.

Sully

For me, an post saying Amazon at fault for a wrong label on the parcel and not responding to customs seeking the right one.

Amazon are just asking me to see what happens with the replacement they sent, and disregard the first order.

So far part of the reorder remains sorted, like before, in the mail center. Amazon asking I give it more time.

Need a Username

MY last purchase from Amazon U.K. has not arrived.

My account says it is “on the way but delayed” and An Post tracking says it is in Dublin.

Over the weekend the order details added that it I may be lost and “ We're very sorry your delivery is so late. Although it may still arrive, you can request a refund now.”.

I would have expected it to also say that if I request a refund that I should have An Post return to sender if it does show up. Or at least to offer the option to send the items again.

I contacted An Post who say it delayed due to volume and other people here have said the same.

Are Amazon saying that if I request a refund they are happy for me to keep the items if they show up? As a way to keep me happy about the delay?

I contacted their customer support and the agent just repeated it could still arrive but can I assume they would just charge me again if the parcel showed up after I asked for a refund?

listermint

You'll need to wait for a few days. Amazon will not issue a refund yet. I'd suggest it's just busy at the moment.

Smee_Again

Request the refund and if it does turn up you can usually keep it.

That’s my experience anyway.

StillThinking

Need a Username wrote:

Are Amazon saying that if I request a refund they are happy for me to keep the items if they show up? As a way to keep me happy about the delay?

Yes, I've had this happen before. They told me my parcel was lost and we're very sorry and you can request a refund now. About a week later the parcel showed up so I contacted customer support and because the refund had already been issued there was nothing else they could with the order on the system so I just kept my item and I had the refund. I figured I tried and they couldn't help me so I didn't feel guilty

Del2005

Need a Username wrote: »

MY last purchase from Amazon U.K. has not arrived.

My account says it is “on the way but delayed” and An Post tracking says it is in Dublin.

Over the weekend the order details added that it I may be lost and “ We're very sorry your delivery is so late. Although it may still arrive, you can request a refund now.”.

I would have expected it to also say that if I request a refund that I should have An Post return to sender if it does show up. Or at least to offer the option to send the items again.

I contacted An Post who say it delayed due to volume and other people here have said the same.

Are Amazon saying that if I request a refund they are happy for me to keep the items if they show up? As a way to keep me happy about the delay?

I contacted their customer support and the agent just repeated it could still arrive but can I assume they would just charge me again if the parcel showed up after I asked for a refund?

Take the refund. If it turns up contact customer support and they'll either say keep it or they'll send you a return label.

Need a Username

StillThinking wrote: »

Yes, I've had this happen before. They told me my parcel was lost and we're very sorry and you can request a refund now. About a week later the parcel showed up so I contacted customer support and because the refund had already been issued there was nothing else they could with the order on the system so I just kept my item and I had the refund. I figured I tried and they couldn't help me so I didn't feel guilty

I really need the stuff and was worried that requesting the refund would result in An Post returning it Amazon from wherever it is but the longer I wait the longer it takes to get the refund and order again.

Other people on the boards are also saying they have these delays but I just got an alert that another order I made after the lost one is coming tomorrow.

Would Amazon send a replacement? I would prefer that to a refund?

jimmycrackcorm

Need a Username wrote:

Would Amazon send a replacement? I would prefer that to a refund?

You can request a refund. Order it again and if both turn up, then send one back for a refund.

Need a Username

jimmycrackcorm wrote: »

You can request a refund. Order it again and if both turn up, then send one back for a refund.

I just finished with customer support. A replacement option would be available for any items sold or fulfilled by Amazon - which they all are.

I wait until morning. Post is very early here so if the parcel doesn’t come then it is lost and not just delayed.

Cabaal

Need a Username wrote: »

I just finished with customer support. A replacement option would be available for any items sold or fulfilled by Amazon - which they all are.

I wait until morning. Post is very early here so if the parcel doesn’t come then it is lost and not just delayed.

Incorrect,
Items Fulfilled by Amazon cannot be replaced by Amazon..ever.

items Sold & Dispatched by Amazon can be.

Need a Username

An Post are still telling me it is a backlog in that particular location.

They are insisting it is just a delay. I asked for an estimate of delivery and some assurance that it is not just lost but the last support agent I spoke seems to think it is Amazon’s responsibility to fix it by sending me a replacement.

She didn’t see the logic to my question of “wing another parcel just get delayed in the same place?”

Need a Username

Has anyone here got any of their parcels from this backlog?

Hungryhill

I have two parcels sitting in Dublin, one from May 6th and the second (the same items ordered again!) since May 18th.

Since I _always_ get my parcels the day after the 'sorting in Dublin' (including many 2021 orders i.e. during Brexit, Covid etc.) I believe I will never see them.

This happened after I sent back a mobile phone to Amazon DE back in April, which never arrived to Amazon (probably because there was a battery inside?). Maybe they flagged me as an 'undesired customer' and are punishing me (call me paranoid LOL).

VG31

I know it doesn't solve the missing parcels, but an alternative option would be to to use the Parcel Motel Dublin address. That way you avoid An Post entirely. Just don't order anything with a weekend delivery date.

Hungryhill

Too bad I live in rural South-West along the Atlantic way, I really need Amazon for essential items.

Need a Username

Hungryhill wrote: »

I have two parcels sitting in Dublin, one from May 6th and the second (the same items ordered again!) since May 18th.

Since I _always_ get my parcels the day after the 'sorting in Dublin' (including many 2021 orders i.e. during Brexit, Covid etc.) I believe I will never see them.

This happened after I sent back a mobile phone to Amazon DE back in April, which never arrived to Amazon (probably because there was a battery inside?). Maybe they flagged me as an 'undesired customer' and are punishing me (call me paranoid LOL).

Mod - no need to quote the whole post.

Do you know what depot it is? That is a ridiculous delay time. Well over a month? They can’t possibly have that kind of a backlog.

When did you last contact An Post?

Need a Username

VG31 wrote: »

I know it doesn't solve the missing parcels, but an alternative option would be to to use the Parcel Motel Dublin address. That way you avoid An Post entirely. Just don't order anything with a weekend delivery date.

I have received two parcels ordered after the missing items.

I’m guessing they went through different depots.

I’m not in Dublin and Parcel Motel wouldn’t make a difference as the problem occurs at a sorting depot so they will still be delayed/lost.

Need a Username

Hungryhill wrote: »

Too bad I live in rural South-West along the Atlantic way, I really need Amazon for essential items.

Have you had anything delayed?

My sister told me she often gets Amazon deliveries via DPD. I never have and thought everything was An Post.

Maybe if these delays or missing packages continues could use that and you’re rural location to find a way to get Amazon to deliver to you with DPD?

VG31

Need a Username wrote: »

I’m not in Dublin and Parcel Motel wouldn’t make a difference as the problem occurs at a sorting depot so they will still be delayed/lost.

I figured you weren't in Dublin, I meant use PM so it gets delivered to a locker or your address. Amazon deliveries in Dublin are by Amazon Logistics not An Post so that's why I suggested it. I find Amazon Logistics near flawless.

Need a Username

VG31 wrote: »

I figured you weren't in Dublin, I meant use PM so it gets delivered to a locker or your address. Amazon deliveries in Dublin are by Amazon Logistics not An Post so that's why I suggested it. I find Amazon Logistics near flawless.

Okay I didn’t know Amazon brought deliveries into the country themselves.

Thanks for the advice but Parcel Motel isn’t an option.

The fact Amazon hands over packages in Dublin makes the whole thing worse - how the hell could An Post lose them so quick?

Need a Username

Cabaal wrote: »

Incorrect,
Items Fulfilled by Amazon cannot be replaced by Amazon..ever.

items Sold & Dispatched by Amazon can be.

The Amazon support agent told me anything sold by or fulfilled by Amazon was eligible for replacement or refund.

I found out this morning that that is wrong when I contacted them for replacements. -

Hungryhill

I contacted AnPost about my two missing parcels (first of which since May 6th! ...yeah 'backlog' my ar...). I got a bot reply:

I’m sorry to hear that your parcel has yet to arrive with you, I understand this can be frustrating. We actually have a backlog of items currently being processed through customs due to a number of reasons. However, I will now reach out to our team to see if we can isolate your package. I don’t have any further information for you at this moment but I assure you I am chasing this with priority. I really hope we can reach a better solution for you as soon as possible.

Kind regards,
Kate

The Continental Op

Need a Username wrote: »

Okay I didn’t know Amazon brought deliveries into the country themselves.

Thanks for the advice but Parcel Motel isn’t an option.

The fact Amazon hands over packages in Dublin makes the whole thing worse - how the hell could An Post lose them so quick?

One problem seems to be that An Post don't use Eircodes.

Now in the UK they truncate the addresses and leave out the county because Royal Mail sorts on Postcodes. All you need is the street, number or name and the postcode.

From a lot of my Amazon deliveries the county is missed off which leaves An Post sorters to fill in the gaps. Must be the same guy doing it each time as the handwriting is consistent and Waterford is written in by hand on a lot of my deliveries.

What I think is happening is that Amazon are treating the Irish addresses as if they are sorted the same way as UK ones.

Need a Username

The Continental Op wrote: »

One problem seems to be that An Post don't use Eircodes.

Now in the UK they truncate the addresses and leave out the county because Royal Mail sorts on Postcodes. All you need is the street, number or name and the postcode.

From a lot of my Amazon deliveries the county is missed off which leaves An Post sorters to fill in the gaps. Must be the same guy doing it each time as the handwriting is consistent and Waterford is written in by hand on a lot of my deliveries.

What I think is happening is that Amazon are treating the Irish addresses as if they are sorted the same way as UK ones.

If that were a cause wouldn’t it affect all Amazon packages?

According to my contact today with An Post the backlog is at a particular depot - at least that is what I thought she said

Hungryhill

My Amazon deliveries always show the correct Eircode on the parcel label.
Amazon's page always reminds me to add the Eircode (which of course I already have in my profile).

The Continental Op

Need a Username wrote: »

If that were a cause wouldn’t it affect all Amazon packages?

According to my contact today with An Post the backlog is at a particular depot - at least that is what I thought she said

No because a lot of Irish addresses resolve easily without including the county.

The problem is a lot of townland names are duplicated across the country so our address without a county included can easily end up in the wrong townland.

Need a Username

I now have other parcels (ordered before I was aware of problems) from Amazon that has fallen into this “backlog” so now there is no point in placing an order anymore.

And is it just Amazon parcels that An Post are making a balls of?

Need a Username

I now have other parcels (ordered before I was aware of problems) from Amazon that has fallen into this “backlog” so now there is no point in placing an order anymore.

Is anyone experiencing this with parcels not from Amazon?

KAGY

Need a Username wrote: »

...

And is it just Amazon parcels that An Post are making a balls of?

You've obviously never ordered from AliExpress so :-) there's a whole thread about it.

Need a Username

People need to report this backlog to Amazon

Not just that their own orders but tell them that it is happening to everyone

Is isn’t Amazon’s fault but the more people that tell them the more they will pay attention and might get involved

Need a Username

KAGY wrote: »

You've obviously never ordered from AliExpress so :-) there's a whole thread about it.

I have used AliExpress but isn’t that just a hub for individual sellers?

A month’s delay in delivering Amazon packages? And An Post is fine with this?

all the bais

Happened me when ordering £220's worth of pots and pans. Amazon refunded me eventually, and I had to raise the issue with An Post who very generously gifted me 4 stamps.