nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Child Item

An Post

Dhenalau

Got a "We attempted to deliver your item" from An Post yesterday.
Was working from home waiting for them and just to be sure, I checked my security cameras. Nobody came to the door...

This is a package from Amazon and it was supposed to be delivered yesterday, I assume An Post has a contract with them and it's easy to enter a fake delivery attempt to keep the stats up...

Inquired online, chat wit a nice customer service person trying to get more info, he could not get an answer to his call to the local post office and send an email asking for more details.

Took the time to go to the local Post Office where I was feed BS by the guy saying they only leave a notice after the third attempt to deliver and a
"Come back on Wednesday, if you do not get a notice"

Let's see if try to deliver today.

Find more posts tagged with

Quick Links

Comments

SourSessions

I have something caught up in the limbo, subsequently refunded and reordered and arrived on time with tens of other packages from Amazon. So there's little risk in reordering.

Need a Username

Kimbot wrote: »

I have had a tonne of orders off amazon recently and all turned up on time. I am awaiting 2 more today and 1 tomorrow and none appear to be held up at all. I would say at this stage your very unlucky, I would cancel the order if it was me.

Not unlucky - it isn’t just me. There are several hundred Amazon packages at that Hub according to An Post customer support.

But all sorted - Amazon are sending replacements and doing so with DPD.

Need a Username

Deleted User wrote: »

Yeah, because you're a beacon of positivity on this thread yourself......

If something doesn't arrive, be thankful you got it on Amazon and their refund process is so good. I ordered a pizza oven in November and it didn't arrive until April. No refund possible until it was investigated, which took weeks.

Your stuff is delayed. If you need it quickly, get a refund and reorder, maybe pay for expedited delivery. Or else buy it from somewhere else. If you can't get it somewhere else, then you're stuck with Amazon and have to pull up your big boy panties and deal with it.

I honestly cannot see what you hope to achieve with all your negativity. In fact, I cannot see what you hope to achieve full stop. You've asked and been told what the easiest solution is. Nobody else here can clear an amazon and/or an Post backlog, what more do you expect? Someone to say they work for amazon and they'll personally go down to the warehouse and sort this for you?

That isn’t being negative. I was stating facts, for example An Post said they are not going to contact Amazon, it is up to the people not getting the parcels

How is asking others to report the problem to Amazon “being negative” ? How is contacting An Post being negative?

Why are you so sore about this?

And as to achieving something - I did - Amazon are sending a replacement order with DPD.

That is what a positive attitude gets as opposed to sitting on your hands.

[Deleted User]

Need a Username wrote: »

That is a very negative attitude.

Yeah, because you're a beacon of positivity on this thread yourself......

Need a Username wrote: »

And An post is just going to leave them there

Need a Username wrote: »

And is it just Amazon parcels that An Post are making a balls of?

Need a Username wrote: »

What is the point of that?

Need a Username wrote: »

There is no point in a refund. I need the stuff.

Need a Username wrote: »

No because the replacements would just go into this limbo too

If something doesn't arrive, be thankful you got it on Amazon and their refund process is so good. I ordered a pizza oven in November and it didn't arrive until April. No refund possible until it was investigated, which took weeks.

Your stuff is delayed. If you need it quickly, get a refund and reorder, maybe pay for expedited delivery. Or else buy it from somewhere else. If you can't get it somewhere else, then you're stuck with Amazon and have to pull up your big boy panties and deal with it.

I honestly cannot see what you hope to achieve with all your negativity. In fact, I cannot see what you hope to achieve full stop. You've asked and been told what the easiest solution is. Nobody else here can clear an amazon and/or an Post backlog, what more do you expect? Someone to say they work for amazon and they'll personally go down to the warehouse and sort this for you?

Kimbot

Need a Username wrote: »

No because the replacements would just go into this limbo too

I have had a tonne of orders off amazon recently and all turned up on time. I am awaiting 2 more today and 1 tomorrow and none appear to be held up at all. I would say at this stage your very unlucky, I would cancel the order if it was me.

whiterebel

Mod - silver 2020 There are ways of addressing other posters. This isn't one of them.

Need a Username - You have another thread running on the Consumer Issues forum. I have asked the mods to move it here to stop cross posting. Keep it on one thread only please.

Need a Username

Hoboo wrote: »

Exactly this. Your parcel is in limbo, take the refund, reorder if you like. If the first parcel arrives, cancel the second and get a refund. If ot doesn't, your second one is at least on the way. It's a no brainer.

No because the replacements would just go into this limbo too

Smee_Again

Need a Username wrote: »

That is a very negative attitude.

If people just sat on their hands like you think they should then Amazon orders are just going to keep disappearing.

Reporting it will get it fixed and it won’t happen again.

I don't mean to be insulting here but are you actually that naive?

Your package and however many others that are currently stuck in limbo won't even register as a blip on Amazon's radar. Whoever you're speaking to will log the issue note that a refund has been offered and it will get aggregated up into thousands of other complaints and nothing will come of it.

Hoboo

Smee_Again wrote: »

It probably won't, that's why Amazon offered the refund. They know they're not going to actually do anything to speed up the delivery so it's easier/cheaper for them to refund and let it play out.

Exactly this. Your parcel is in limbo, take the refund, reorder if you like. If the first parcel arrives, cancel the second and get a refund. If ot doesn't, your second one is at least on the way. It's a no brainer.

Need a Username

Smee_Again wrote: »

It probably won't, that's why Amazon offered the refund. They know they're not going to actually do anything to speed up the delivery so it's easier/cheaper for them to refund and let it play out.

That is a very negative attitude.

If people just sat on their hands like you think they should then Amazon orders are just going to keep disappearing.

Reporting it will get it fixed and it won’t happen again.

Smee_Again

Need a Username wrote: »

There is no point in a refund. I need the stuff.

Reporting the delays and the reason to Amazon will get it sorted faster than sitting on your hands doing nothing.

It probably won't, that's why Amazon offered the refund. They know they're not going to actually do anything to speed up the delivery so it's easier/cheaper for them to refund and let it play out.

Need a Username

Smee_Again wrote: »

Because there's nothing you can do now to get the package delivered to you any quicker so just take the refund.

There is no point in a refund. I need the stuff.

Reporting the delays and the reason to Amazon will get it sorted faster than sitting on your hands doing nothing.

Smee_Again

Need a Username wrote: »

What is the point of that?

If order again it will just go back into that backlog

Because there's nothing you can do now to get the package delivered to you any quicker so just take the refund.

Need a Username

Smee_Again wrote: »

I'm not being smart here, but why haven't you requested a refund yet?

What is the point of that?

If order again it will just go back into that backlog

silver2020

Need a Username wrote: »

People need to report this backlog to Amazon

Not just that their own orders but tell them that it is happening to everyone

Is isn’t Amazon’s fault but the more people that tell them the more they will pay attention and might get involved

two people on an online forum and suddenly it is "everyone" - that's just utter stupid.

I ordered stuff from amazon last Thursday, it arrived yesterday by anpost.

So certainly no issues here.

Colleagues get amazon deliveries too and no-one has had any delivery issues.

The thing is, people won't jump online and say that everything went as expected - that applies to almost everything. Hundreds of thousands of people get fantastic care in our hospitals each year, but only the few that have an issue go and whine about it.

An Post currently deliver about 2 million parcels a week. Yet the number of people with an issue is miniscule - but you still want to say "everyone"

Smee_Again

I'm not being smart here, but why haven't you requested a refund yet?

Need a Username

Apparently the Parcel Hub were all these Amazon packages are in backlog has only just alerted the powers that be in An post that they have tonnes of Amazon packages without the correct customs documentation.

And An post is just going to leave them there

Need a Username

Now I have a support agent from An Post saying my parcels are held in customs?

all the bais

Happened me when ordering £220's worth of pots and pans. Amazon refunded me eventually, and I had to raise the issue with An Post who very generously gifted me 4 stamps.

Need a Username

KAGY wrote: »

You've obviously never ordered from AliExpress so :-) there's a whole thread about it.

I have used AliExpress but isn’t that just a hub for individual sellers?

A month’s delay in delivering Amazon packages? And An Post is fine with this?

Need a Username

People need to report this backlog to Amazon

Not just that their own orders but tell them that it is happening to everyone

Is isn’t Amazon’s fault but the more people that tell them the more they will pay attention and might get involved

KAGY

Need a Username wrote: »

...

And is it just Amazon parcels that An Post are making a balls of?

You've obviously never ordered from AliExpress so :-) there's a whole thread about it.

Need a Username

I now have other parcels (ordered before I was aware of problems) from Amazon that has fallen into this “backlog” so now there is no point in placing an order anymore.

Is anyone experiencing this with parcels not from Amazon?

Need a Username

I now have other parcels (ordered before I was aware of problems) from Amazon that has fallen into this “backlog” so now there is no point in placing an order anymore.

And is it just Amazon parcels that An Post are making a balls of?

The Continental Op

Need a Username wrote: »

If that were a cause wouldn’t it affect all Amazon packages?

According to my contact today with An Post the backlog is at a particular depot - at least that is what I thought she said

No because a lot of Irish addresses resolve easily without including the county.

The problem is a lot of townland names are duplicated across the country so our address without a county included can easily end up in the wrong townland.

Hungryhill

My Amazon deliveries always show the correct Eircode on the parcel label.
Amazon's page always reminds me to add the Eircode (which of course I already have in my profile).

Need a Username

The Continental Op wrote: »

One problem seems to be that An Post don't use Eircodes.

Now in the UK they truncate the addresses and leave out the county because Royal Mail sorts on Postcodes. All you need is the street, number or name and the postcode.

From a lot of my Amazon deliveries the county is missed off which leaves An Post sorters to fill in the gaps. Must be the same guy doing it each time as the handwriting is consistent and Waterford is written in by hand on a lot of my deliveries.

What I think is happening is that Amazon are treating the Irish addresses as if they are sorted the same way as UK ones.

If that were a cause wouldn’t it affect all Amazon packages?

According to my contact today with An Post the backlog is at a particular depot - at least that is what I thought she said

The Continental Op

Need a Username wrote: »

Okay I didn’t know Amazon brought deliveries into the country themselves.

Thanks for the advice but Parcel Motel isn’t an option.

The fact Amazon hands over packages in Dublin makes the whole thing worse - how the hell could An Post lose them so quick?

One problem seems to be that An Post don't use Eircodes.

Now in the UK they truncate the addresses and leave out the county because Royal Mail sorts on Postcodes. All you need is the street, number or name and the postcode.

From a lot of my Amazon deliveries the county is missed off which leaves An Post sorters to fill in the gaps. Must be the same guy doing it each time as the handwriting is consistent and Waterford is written in by hand on a lot of my deliveries.

What I think is happening is that Amazon are treating the Irish addresses as if they are sorted the same way as UK ones.

Hungryhill

I contacted AnPost about my two missing parcels (first of which since May 6th! ...yeah 'backlog' my ar...). I got a bot reply:

I’m sorry to hear that your parcel has yet to arrive with you, I understand this can be frustrating. We actually have a backlog of items currently being processed through customs due to a number of reasons. However, I will now reach out to our team to see if we can isolate your package. I don’t have any further information for you at this moment but I assure you I am chasing this with priority. I really hope we can reach a better solution for you as soon as possible.

Kind regards,
Kate

Need a Username

Cabaal wrote: »

Incorrect,
Items Fulfilled by Amazon cannot be replaced by Amazon..ever.

items Sold & Dispatched by Amazon can be.

The Amazon support agent told me anything sold by or fulfilled by Amazon was eligible for replacement or refund.

I found out this morning that that is wrong when I contacted them for replacements. -