“The Book People” Clearance sale plus extra 35% off code

SorenLorensen

petejmk wrote: »

My TrackPak tracking info completely disappeared. Left it a couple of weeks to make contact with The Book People. They said without any tracking info there was nothing they could do and said they'd issue a refund. Also made contact with TrackPak and they said they had no record of the package at all. About two weeks ago I got updated tracking info from TrackPak and it was delivered by Fastway. Refund never came through from The Book People thankfully.

I wasn't offered a refund, I'd prefer the stuff to be honest. Might ring again and see what story I get told this time!

DublinCJM

petejmk wrote: »

My TrackPak tracking info completely disappeared. Left it a couple of weeks to make contact with The Book People. They said without any tracking info there was nothing they could do and said they'd issue a refund. Also made contact with TrackPak and they said they had no record of the package at all. About two weeks ago I got updated tracking info from TrackPak and it was delivered by Fastway. Refund never came through from The Book People thankfully.

I had a tracking status of "Delivered" from Fastway when it never was. It changed about 2 weeks later to "On the van" and it came eventually.

Shambles of a company.

SorenLorensen

SorenLorensen wrote: »

I wasn't offered a refund, I'd prefer the stuff to be honest. Might ring again and see what story I get told this time!

Rang again just, despite what I said earlier was on hold for about 18 minutes. They checked on the order again, said nothing was showing up and at this stage, a refund was the only real option as they were coming close to the end (although they didn't have a final date, man on phone reckoned it could be next week).


I'd paid by PayPal so a manager has to process the refund as it's over 90 days since I paid and I might have an email before the end of the day.


It's a real shame, I'd have preferred to receive the order!

kilburn

SorenLorensen wrote:

I'd paid by PayPal so a manager has to process the refund as it's over 90 days since I paid and I might have an email before the end of the day.

Had the same conversation a few weeks ago no refund forthcoming raised a case with PayPal got my refund in 48hrs.

SorenLorensen

kilburn wrote: »

Had the same conversation a few weeks ago no refund forthcoming raised a case with PayPal got my refund in 48hrs.

Refund came through all right yesterday, then I noticed that the refund for the out of stock stuff didn't so I'm going to have to get on to them again!!

SorenLorensen

SorenLorensen wrote: »

Refund came through all right yesterday, then I noticed that the refund for the out of stock stuff didn't so I'm going to have to get on to them again!!

I got on to them, explained that I was due two refunds from out of stock items that had never gone through and was told it'd be sorted. Got through in 4 minutes, not 100% confident that it'll happen though, she tried to get off the phone pretty fast!

SorenLorensen

I take it all back - I've now received all my refunds and one of my two orders. Huge thanks to OP for a brilliant bargain, shame on TrackPak for losing the info and my second order!!

Sam Hain

any chance a Mod can close this one, the bargain has expired and now its just become a review thread for couriers and paypal.

kilburn

People helping and advising each other on their experience with getting the bargain and a refund more than a review thread to be fair