Revolut Megathread.

G_R

https://www.boards.ie/discussion/comment/120548279#Comment_120548279

They treat it as a regular purchase, not a cash advance.

Also, if I'm reading it correctly, your CC should be in credit to the tune of €270? If that's the case, even an ATM withdrawal won't incur a cash advance fee, it's only applied when the transaction amount is more than the CR balance available.

Jeff2

https://www.boards.ie/discussion/comment/120548657#Comment_120548657

But the thing is it was business account and someone (not the business owner) happened to be logged into it on a Saturday when the transactions were happening and was lucky to see this.

Odd that to say the least.

feargantae

https://www.boards.ie/discussion/comment/120548747#Comment_120548747

Ah perfect, that's great to know. I'll just top my Revolut up with the balance. Cheers!

Tow

https://www.boards.ie/discussion/comment/120548574#Comment_120548574

Ombudsman will not help untill you have exhausted the banks internal complaints process, or do not respond in the allocated time.

You need to get the reply back from BOI in writing. Sent to Revolut, requesting their final response. If you are not happy with their final response, then send your complaint to the Ombudsman with all the documentation.

https://www.fspo.ie/make-a-complaint/how-to-make-a-complaint-to-your-provider/

pete6296

Thanks. BOI will not provide this whatsoever. I spoke with them yesterday. Ombudsman's advice is that complaint has to be submitted to bank of Lithuania

Tow

https://www.boards.ie/discussion/comment/120549502#Comment_120549502

So you are saying BOI will not give a reply in writing saying 'they will not provide the information'?

The fact that they will not provide the information is irrelevant. You have to show you followed Revolut's request and got nowhere.

https://www.revolut.com/en-IE/legal/complaints-policy/

If you remain unhappy with how we have dealt with your complaint, you have the right to refer it to an out of court dispute resolution authority in respect of regulated services. We will let you know (in our terms and conditions and correspondence with you) the appropriate authority you can go to depending on the particular service. Below is some general information.

The Financial Services and Pensions Ombudsman (the “FSPO”) is the out of court dispute resolution authority that deals with complaints against financial services providers doing business in Ireland. The FSPO has its address at Lincoln House, Lincoln Place, Dublin 2, D02 VH29.

If you are unhappy with how we have dealt with your complaint, you can refer it free of charge to the FSPO once you have been through our internal Revolut complaints process. You can reach the FSPO by phone (+ 353 1 567 7000) or by email ( info@fspo.ie). If you need more information on the FSPO, please refer to its website.

AlmightyCushion

I spent over €100 with Puma and used the Revolut cashback rewaerd which is 3%. I got my cashback today and it was a lot less than 3%. Support are telling me it is because they actually only offer 1% in Ireland and the 3% is globally. What a shower of chancers.

pete6296

Have logged a formal complaint with fspo but nothing they can do. Advice is to contact bank of Lithuania which I looked at but very hard to understand process

pete6296

Reply below

Sheep Shagger

https://www.boards.ie/discussion/comment/120550605#Comment_120550605

Good luck. Had an issue with PTSB about overcharging of mortgage interest and it took 2 years of back and forth with the bank and regulator to get resolution (a cheque).

gar

Quick question, I'm assuming best FX rates on revolut are when buying weekdays 9-5? Higher outside of these times?

-=al=-

If I remember correctly there’s slightly higher rates on weekends when the markets are closed, and Revolut adds 1% on top

Not really that big a diff tbh unless it’s large sums

optiplexgx270

https://www.boards.ie/discussion/comment/120555526#Comment_120555526

1% extra on weekends and a monthly Quota of 1000€ above that gets another 0.5%

More details here:

https://www.bonkers.ie/blog/banking/n26-versus-revolut-how-do-they-compare/

Collie D

Did anyone with a Revolut credit card get their promotional 1% cash back?

Thought it would be on statement but got my first one this week and no mention of it. Credit agreement said it’s applied monthly - assume it just goes against the balance.

EDIT - Found it. For anyone else looking there’s a Benefits subsection under Credit Cards.

AndrewJRenko

https://www.boards.ie/discussion/comment/120561496#Comment_120561496

I've been getting some cash back credits, but I'm not sure if it is for the credit card and/or the 1% 'shuddup' cashback they offered me when I complained about the AIB credit card payment issue.

Collie D

https://www.boards.ie/discussion/comment/120562288#Comment_120562288

I think they are split out so if it’s not in your credit card area then it’s your shut up money ;)

SourSessions

https://www.boards.ie/discussion/comment/120550492#Comment_120550492

They told me it's based on the plan you're on; basic gets 1%, premium 2%, metal 3%

DopeTech

Moved all my direct debits over to Revolut and all seems to go smoothly with one exception. Laya life say my DD failed. Revolut say they didn't receive any request from them. Has anyone else found this issue and if so how did they resolve it?

the_amazing_raisin

https://www.boards.ie/discussion/comment/120578639#Comment_120578639

I haven't had this issue but it's most likely just a mistake with the account details.

You should have gotten some confirmation from Laya that the direct debit was changed with the new IBAN they'll be taking from, if not then it's possible they didn't transfer you across in time

All my DDs got transferred over without any issues, although I don't have any Laya ones

DopeTech

https://www.boards.ie/discussion/comment/120578754#Comment_120578754

I confirmed over the phone and email what the Iban was and they said that’s the one they used, they will try again and time will tell.

Citrus_8

https://www.boards.ie/discussion/comment/120578834#Comment_120578834

If they updated the Iban just a few days before a DD batch was sent to the bank for a collection, it's very possible that it has overlapped and a DD collection was still with the old Iban.

DopeTech

https://www.boards.ie/discussion/comment/120578995#Comment_120578995

It was updated just under a month ago. It didn't come out of the old IBAN account either. Hopefully it sorts itself out on the 2nd attempt.

Sheep Shagger

https://www.boards.ie/discussion/comment/120578639#Comment_120578639

Havnt had that problem, changed over my DDs expecting it to be a bit of a pain but actually wasn't.

Using Revolut for our joint account including mortgage deduction is working well so far

optiplexgx270

Regarding the Revolut to AIB IBAN card transfer issue. Final response from complaint number 2 (extract from email) from Revolut:

"You then notified us with this information on the 29th of April 2023, after which the case was escalated for further investigation with our Tech team. With this additional information, our Tech team was indeed able to determine that the End-to-End IDs for the transactions were not being correctly assigned. This did not trigger errors on our end, which is why the Payments team previously stated that the issues were not on our side, however now our specialists are aware of the problem and are working on implementing a fix. 

We are constantly working on keeping our services up and running without any errors or interruptions, however, as stated in Clause 27 of our Terms and Conditions, “we can't promise that this will always be the case or that the services will be free from faults. We also rely on some third parties to provide services to you, which can sometimes disrupt our services. We’ll always do our best to solve any problems with our services, no matter what the cause.”

Nevertheless, I would like to thank you for bringing this issue to our attention and for your contribution to identifying the source of the problem. We cannot confirm if and when this will be fully fixed, as we will need to also involve AIB to find the best solution. From a services' perspective, I wish to reassure you that we always have the best interests of our customers at heart and we aim to offer you the best experience. However, I realise that we failed to meet the expectations you had of our services. Please accept our apologies.

Our view

Whilst Clause 27 of our Terms and Conditions clarifies that we cannot always guarantee that our services will work without interruptions, I nonetheless believe that your experience is not to be dismissed, therefore, I decided to uphold your complaint."

https://youtu.be/303VMR0sRRw

AndrewJRenko

https://www.boards.ie/discussion/comment/120581816#Comment_120581816

Mad that the “final response” has no actual solution. It’s good that they are working on it, but I’d have hoped that a final response would include a solution, or at least a commitment to timescale for a solution.

the_amazing_raisin

https://www.boards.ie/discussion/comment/120582186#Comment_120582186

You won't get a timescale for a solution because that creates a situation where Revolut will have to commit to a specific and measurable result, and at any time the development team might be interrupted with other work or stuff just breaking

"We'll try to fix it at some point" is about as good as it gets

AndrewJRenko

https://www.boards.ie/discussion/comment/120582386#Comment_120582386

Ah lads, do your customers really accept pissy excuses like this? Ever heard of having resources for development AND support to avoid development being delayed by stuff just breaking?

Its not rocket surgery.

the_amazing_raisin

https://www.boards.ie/discussion/comment/120583062#Comment_120583062

It isn't, but companies don't like handing out timelines to customers unless there's an absolute need to do so (for example, a new feature release date)

They may be actively working on it, or it could be right down the backlog, but they probably won't tell us where it is in the queue

Rattlehead_ie

I'm still waiting for my Irish IBAN.

I mean its mad, anyone I have chatted to friends, family, work colleagues have all been transfered over.

Is anyone still left on the LT IBAN, haha (apart from me :cry: )

Quackster

https://www.boards.ie/discussion/comment/120583448#Comment_120583448

I just got the email telling me that I will be migrating to the Irish IBAN in approximately two months two days ago!