Nightline/Parcel Motel Thread Part 2 (post all related questions here)

Valhallapt

Skill Magill wrote: »

Any reason why I can't send a parcel to the UK?
I can put in a UK number but when you click on country, only Ireland is available even though there is a drop down?

What am I missing?

Is something to do with import declarations that the UK are bringing in post Brexit. I’ve seen a good few eu sellers stop selling into the uk.

He’s copy from Dutch bike bits:

Brexit

Unfortunately, we will not be able to send parcels to the UK from mid December 2020 onward. Quite apart from uncertainty surrounding the shipping cost, taxation etc. after that time, there is also a problem caused by the British government deciding to impose a unique taxation regime which will require every company in the world in every country in the world outside the UK which exports to the UK to apply and collect British taxes on behalf of the British government. For providing this service they intend to charge a fee to every company in the world in every country in the world which exports to the UK. Clearly this is ludicrous for one country, but imagine if every country in the world had the same idea. If every country decided to behave in the same way then we would have to pay 195 fees every year, keep up with the changes in taxation law for 195 different countries, keep accounts on behalf of 195 different countries and submit payments to 195 tax offices in 195 different countries, and jump through whatever hoops were required to prove that we were doing all of this honestly and without any error.

46 Long

whiterebel wrote: »

Shops who ship online will take out........wait for it........Insurance. They claim, and the insurance goes after UPS.

Parcel Motel obviously have insurance also.

If PM sign for a parcel which later mysteriously disappears in the Finglas Triangle they should make it right with the customer and cover the cost.

whiterebel

46 Long wrote: »

Parcel Motel obviously have insurance also.

If PM sign for a parcel which later mysteriously disappears in the Finglas Triangle they should make it right with the customer and cover the cost.

They do for €100. Take out extra cover or don’t use them, or anyone else.

Akesh

whiterebel wrote: »

That’s exactly what you pay them for. Like almost everyone else they offer a limited liability included in their price. You want full liability cover? Insure it yourself.

Yes, I'm aware of that. They aren't legally required to pay a cent if they lose, destroy, steal a package. Perhaps you would have been happier if I said it was the law in this area that is the problem.

If you pay for a service you should receive that service. Defending these practices is a bit bemusing...

newmember2

Have used parcelmotel since it started and always found it a great service until just now before Christmas where they received an Amazon UK order that came in 3 boxes. They delivered the 3 boxes on three different days charging me a locker for each box.

Gadgetman496

newmember? wrote: »

Have used parcelmotel since it started and always found it a great service until just now before Christmas where they received an Amazon UK order that came in 3 boxes. They delivered the 3 boxes on three different days charging me a locker for each box.

That's down to Amazon not PM.

JeffKenna

newmember? wrote: »

Have used parcelmotel since it started and always found it a great service until just now before Christmas where they received an Amazon UK order that came in 3 boxes. They delivered the 3 boxes on three different days charging me a locker for each box.

Haha I can go one better. I ordered something my dad saw on a TV ad. Feickers started sending me flyers then to my parcel motel!

newmember2

Gadgetman496 wrote: »

That's down to amazon not PM.

It's not, there was ONE delivery to PM, although don't get me started on Amazon - does anyone know where the setting is to opt out of partial deliveries??

Fallonben

I ordered a package from the UK on 11th December and gave my virtual PM address. Delivery was delayed in the UK and I got a confirmation email that it was delivered to my PM Newtownabbey address on Xmas eve morning. Since then I have heard nothing from Parcel Motel. I've emailed them several times as I know their 28th December date for using Newtownabbey has now passed, but my parcel was delivered there on 24th Dec???? I honestly don't know what to do to try to get to the bottom of this. Has anyone had any luck contacting PM with a similar situation?

Xenji

newmember? wrote: »

It's not, there was ONE delivery to PM.

If it came in THREE different boxes that is THREE different deliveries, it is not Parcel Motels problem it is due to Amazon splitting the order which happens plenty of times even if you pick group my items together or pick the day you want them delivered.

Basq

Fallonben wrote: »

I ordered a package from the UK on 11th December and gave my virtual PM address. Delivery was delayed in the UK and I got a confirmation email that it was delivered to my PM Newtownabbey address on Xmas eve morning. Since then I have heard nothing from Parcel Motel. I've emailed them several times as I know their 28th December date for using Newtownabbey has now passed, but my parcel was delivered there on 24th Dec???? I honestly don't know what to do to try to get to the bottom of this. Has anyone had any luck contacting PM with a similar situation?

It's Christmas you know...

.. give it a few more days.

It was accepted before the cut-off so you'll get it when their services resume.

newmember2

Fallonben wrote: »

I ordered a package from the UK on 11th December and gave my virtual PM address. Delivery was delayed in the UK and I got a confirmation email that it was delivered to my PM Newtownabbey address on Xmas eve morning. Since then I have heard nothing from Parcel Motel. I've emailed them several times as I know their 28th December date for using Newtownabbey has now passed, but my parcel was delivered there on 24th Dec???? I honestly don't know what to do to try to get to the bottom of this. Has anyone had any luck contacting PM with a similar situation?

Yeh, I'm in the same boat with another delivery. I might try and call into them tomorrow when I'm out in Finglas.

Fallonben

Basq wrote: »

It's Christmas you know...

.. give it a few more days.

It was accepted before the cut-off so you'll get it when their services resume.

Thanks for your reply!

Gadgetman496

newmember? wrote: »

It's not, there was ONE delivery to PM.

It very much is...

Amazon shipped your order in three individual boxes. Being delivered to PM together or not is irreverent.

As far as PM were concerned it was three individual packages & rightly so.

Do you really expect PM with the volume they are dealing with to check each individual address to ensure they combine those with the same address into one consignment? I don't think so.

newmember2

Xenji wrote: »

If it came in THREE different boxes that is THREE different deliveries, it is not Parcel Motels problem it is due to Amazon splitting the order which happens plenty of times even if you pick group my items together or pick the day you want them delivered.

It came in one delivery in 3 boxes from the Amazon marketplace seller, it wasn't the case of Amazon splitting the order - if it was then there would have been more than one delivery.

Fallonben

newmember? wrote: »

Yeh, I'm in the same boat with another delivery. I might try and call into them tomorrow when I'm out in Finglas.

Did you get confirmation from them to say it was in Newtownabbey?

newmember2

Gadgetman496 wrote: »

It very much is...

Amazon shipped your order in three individual boxes. Being delivered to PM together or not is irreverent.

As far as PM were concerned it was three individual packages & rightly so.

Do you really expect PM with the volume they are dealing with to check each individual address to ensure they combine those with the same address into one consignment? I don't think so.

So you're telling me that if you order something and the consignment comes in two boxes you expect to pay twice??

Xenji

newmember? wrote: »

It came in one delivery in 3 boxes from the Amazon marketplace seller, it wasn't the case of Amazon splitting the order - if it was then there would have been more than one delivery.

Parcel Motel charge by package not by delivery and have always done so, its not that difficult to get your head around.

Gadgetman496

newmember? wrote: »

So you're telling me that if you order something and the consignment comes in two boxes you expect to pay twice??

Correct, absolutely. PM are not in the business of babysitting or holding your hand because you're afraid of the dark.

They receive packages on your behalf & forward them onto you. You pay for each package and that is that.

newmember2

Xenji wrote: »

Parcel Motel charge by item not by delivery and have always done so, its not that difficult to get your head around.

It's not about getting my head around anything, where does it say they charge by item and not by delivery? I'm sure in all the years I've had another delivery with more than one box and I don't remember this.

JeffKenna

newmember? wrote: »

It's not about getting my head around anything, where does it say they charge by item and not by delivery? I'm sure in all the years I've had another delivery with more than one box and I don't remember this.

I've never had two parcels put into one locker if that's what you're implying they should do.

newmember2

Gadgetman496 wrote: »

""PM are not in the business of babysitting or holding your hand because you're afraid of the dark.".

What are you...12?

newmember2

JeffKenna wrote: »

I've never had two parcels put into one locker if that's what you're implying they should do.

No, I would've thought that I'd collect it from the depot as it was too big to fit in a locker.

Quackster

newmember? wrote: »

So you're telling me that if you order something and the consignment comes in two boxes you expect to pay twice??

It's been clearly stated in their FAQs from day 1.

If you go into the post office to post something that you've split between two separate boxes, you're going to pay separately for each box. Which makes sense. No difference with PM.

milli milli

I ordered a package from the UK on 11th December and gave my virtual PM address. Delivery was delayed in the UK and I got a confirmation email that it was delivered to my PM Newtownabbey address on Xmas eve morning. Since then I have heard nothing from Parcel Motel. I've emailed them several times as I know their 28th December date for using Newtownabbey has now passed, but my parcel was delivered there on 24th Dec???? I honestly don't know what to do to try to get to the bottom of this. Has anyone had any luck contacting PM with a similar situation?

I had a delivery to the N. Irish PM address on Christmas Eve and heard nothing until today, when I got an email to say my parcel is now in the Dublin depot and will be delivered to my local locker soon.
I did send a DM to their Instagram account today but figured it was Christmas and there was delays.
Hopefully you’ll hear word very soon.

Gadgetman496

newmember? wrote: »

What are you...12?

Was one of your items a shovel by any chance?

Someone from PM needs to call round to you & take that shovel off you...

newmember2

Fallonben wrote: »

Did you get confirmation from them to say it was in Newtownabbey?

I can't remember tbh...I always delete those mails!!...lol

Gadgetman496

newmember? wrote: »

It came in 3 boxes from the Amazon marketplace seller.

There you go, take it up with the Amazon marketplace seller.

Fallonben

milli milli wrote: »

I had a delivery to the N. Irish PM address on Christmas Eve and heard nothing until today, when I got an email to say my parcel is now in the Dublin depot and will be delivered to my local locker soon.
I did send a DM to their Instagram account today but figured it was Christmas and there was delays.
Hopefully you’ll hear word very soon.

That's brilliant news, thanks a million for replying! Fingers crossed I'll hear something soon too!

VG31

Akesh wrote: »

Yes, I'm aware of that. They aren't legally required to pay a cent if they lose, destroy, steal a package. Perhaps you would have been happier if I said it was the law in this area that is the problem.

If you pay for a service you should receive that service. Defending these practices is a bit bemusing...

It's no different to sending something through the post or any courier. If you use An Post standard post and they lose it (very unlikely but still possible), you get €0 in compensation.

Likewise if you send something abroad by registered post the liability is usually €150 I think. So if the item costs €500 you only get €150.