Irish Water Refunds information

RocketRaccoon

Hi there,

I am curious about something. My grandparents set up an IW account and paid all their bills, both have now passed. What will happen to their refund, can it be changed to a different name?

While I am here, I have just been on the phone to "customer service" to find out about my own refund. The guy on the phone said I failed the data protection portion of the call even though I provided my own name, address and name of my landlord(I didn't set up an account but did pay 2 bills) How can I go about getting my refund now?

Irish Water: Agata

RocketRaccoon wrote: »

Hi there,

I am curious about something. My grandparents set up an IW account and paid all their bills, both have now passed. What will happen to their refund, can it be changed to a different name?

While I am here, I have just been on the phone to "customer service" to find out about my own refund. The guy on the phone said I failed the data protection portion of the call even though I provided my own name, address and name of my landlord(I didn't set up an account but did pay 2 bills) How can I go about getting my refund now?

Hi,

We are very sorry for your loss.

We recommend that you call our Billing Department on 1850 448 448 regarding your grandparents account, where a member of the team will send you a form to update the details accordingly.

Regarding your own account, if you PM the following details, we will look into this:

- Name;
- Address;
- Contact number; and
- Email address.

Thanks,
Agata

Irish Water: Agata

RocketRaccoon wrote: »

Hi there,

I am curious about something. My grandparents set up an IW account and paid all their bills, both have now passed. What will happen to their refund, can it be changed to a different name?

While I am here, I have just been on the phone to "customer service" to find out about my own refund. The guy on the phone said I failed the data protection portion of the call even though I provided my own name, address and name of my landlord(I didn't set up an account but did pay 2 bills) How can I go about getting my refund now?

Hi,

We are very sorry for your loss.

We recommend that you call our Billing Department on 1850 448 448 regarding your grandparents account, where a member of the team will send you a form to update the details accordingly.

Regarding your own account, if you PM the following details, we will look into this:

- Name;
- Address;
- Contact number; and
- Email address.

Thanks,
Agata

fugee

Hi

My cheque was issues to myself and my wife. Can I get it reissued in just my name. We have no joint bank account

Irish Water: Allanah

Hi Fugee,

Thanks for getting in touch.

fugee wrote: »

My cheque was issues to myself and my wife. Can I get it reissued in just my name. We have no joint bank account

We would advise you to contact our Billing Department on 1850 448 448, and a member of the team will be happy to assist with your query.

Thanks,
Allanah

fugee

Irish Water: Allanah wrote: »

Hi Fugee,

Thanks for getting in touch.

fugee wrote: »

My cheque was issues to myself and my wife. Can I get it reissued in just my name. We have no joint bank account

We would advise you to contact our Billing Department on 1850 448 448, and a member of the team will be happy to assist with your query.

Thanks,
Allanah

Fantastic. I have to snail mail a letter in. You really are making this as difficult as possible to get a refund. Why can I not scan a letter in and email it in??

A Griffin

We were renting a property through a letting agent, when we were moving out... we paid the letting agent cash (to cover the cost of water bills while in the property). The account was never in our name, we had no access to the water account. Now, we are having a big problem with getting our refund as the account was never in our name and the property has since gone into receivership. What do we do to get our money back? Paid approx. €300 in Jan. 2016.

Ogham

A Griffin wrote: »

We were renting a property through a letting agent, when we were moving out... we paid the letting agent cash (to cover the cost of water bills while in the property). The account was never in our name, we had no access to the water account. Now, we are having a big problem with getting our refund as the account was never in our name and the property has since gone into receivership. What do we do to get our money back? Paid approx. €300 in Jan. 2016.

It's the letting agent you need to chase , not Irish Water.

A Griffin

Ogham wrote: »

It's the letting agent you need to chase , not Irish Water.

Letting agent not being very helpful 🙈

Toots

I paid my bills over the phone, and IW are saying I never registered for an online account even though I've received emails from them. I can't find my bills and have nothing with my account number or WPRN on them.

I rang IW who say I've got to send in a copy of the bank statement where it shows the payment by debit card and also a bill in my name and they'll send out the account details. Can anyone remember when the bills were issued? I reckon I'll have to request a duplicate bank statement.

Yawns

Around mid - late May 2015 and then every 3 months from there.

Toxica

My cheque was due to be issued Dec 4th but haven't received it yet. Is there a backlog?

Irish Water: Mairead

Hi fugee,

fugee wrote: »

Fantastic. I have to snail mail a letter in. You really are making this as difficult as possible to get a refund. Why can I not scan a letter in and email it in??

Apologies for the delay in response.

As part of our refunds policy, we require physical documentation to be posted in to us. As soon as your documents are received, we will process your request as quickly as possible to ensure you get your refund.

We're very sorry for the inconvenience caused.

Thanks,
Mairead

Irish Water: Mairead

Hi A Griffin,

A Griffin wrote: »

We were renting a property through a letting agent, when we were moving out... we paid the letting agent cash (to cover the cost of water bills while in the property). The account was never in our name, we had no access to the water account. Now, we are having a big problem with getting our refund as the account was never in our name and the property has since gone into receivership. What do we do to get our money back? Paid approx. 300 Euro in Jan. 2016.

We recommend you contact your letting agent in order to discuss the receipt of your refund.

Thanks,
Mairead

Irish Water: Mairead

Hi Toots,

Toots wrote: »

I paid my bills over the phone, and IW are saying I never registered for an online account even though I've received emails from them. I can't find my bills and have nothing with my account number or WPRN on them.

I rang IW who say I've got to send in a copy of the bank statement where it shows the payment by debit card and also a bill in my name and they'll send out the account details. Can anyone remember when the bills were issued? I reckon I'll have to request a duplicate bank statement.

Thanks for your message.

If you can provide the following details by PM, we can look into this for you:

- Name;
- Supply Address;
- Email Address associated with account; and
- Contact number;

Thanks,
Mairead

Irish Water: Mairead

Hi Toxica,

Toxica wrote: »

My cheque was due to be issued Dec 4th but haven't received it yet. Is there a backlog?

It can take up to 7 working days for the cheque to arrive by post. If you have not received your cheque by tomorrow, please PM the following information and we can follow up:

- Name;
- Address;
- Account Number; and
- WPRN.

Thanks,
Mairead

RevBlueJeans

Are iw phones working?

Irish Water: Siobhan

Hi RevBlueJeans,

Our phone lines are open, however, we are currently receiving high call volumes.

If you have a query you'd like us to look into please let us know.

Kind Regards,
Siobhan

thesphinx

Dear Irish Water

I rang the Customer service number well before the 17th November in order indicate a change of address on my account. I hadn't recieved my refund cheque even though alot of friends and colleagues had recieved theirs. I entered my account number and wprn on the refund website and it indicated that my refund amount was not available... when I rang the the Customer service representative the automated teller indicated that i was to recieve my refund by the 17th December 2017 which i haven't. I rang today only to be told that there was an issue with my refund and was under investigation... my address change wasn't updated correctly on their system and my refund cheque was never issued which is obviously not my fault. I have now been told that my details are correct but I will not receive my refund until February as the next cheque run won't be ran until the end of January... I find this completely unacceptable that I have to wait this length for MY money while majority of others has recieved theirs through no fault of my own. I thought cheques were been issued on a daily basis why all of a sudden is the next one is End of January.

Very unhappy

Ian

Irish Water: Mairead

Hi Ian,

thesphinx wrote: »

Dear Irish Water

I rang the Customer service number well before the 17th November in order indicate a change of address on my account. I hadn't recieved my refund cheque even though alot of friends and colleagues had recieved theirs. I entered my account number and wprn on the refund website and it indicated that my refund amount was not available... when I rang the the Customer service representative the automated teller indicated that i was to recieve my refund by the 17th December 2017 which i haven't. I rang today only to be told that there was an issue with my refund and was under investigation... my address change wasn't updated correctly on their system and my refund cheque was never issued which is obviously not my fault. I have now been told that my details are correct but I will not receive my refund until February as the next cheque run won't be ran until the end of January... I find this completely unacceptable that I have to wait this length for MY money while majority of others has recieved theirs through no fault of my own. I thought cheques were been issued on a daily basis why all of a sudden is the next one is End of January.

Very unhappy

Ian

We're very sorry to hear you have had this experience and apologise for any inconvenience and upset this may have caused you.

Thanks,
Mairead

thesphinx

Irish Water: Mairead wrote: »

Hi Ian,


We're very sorry to hear you have had this experience and apologise for any inconvenience and upset this may have caused you.

Thanks,
Mairead

You didn't really answer any of my questions, why will I not receive my refund until February?

Irish Water: Siobhan

Hi Ian,

Cheques are being processed and issued in batches on a phased basis. We understand that this delay has been caused by an internal error, however we are unable to accelerate this process.

Please accept our apologies for the inconvenience this has caused you.

Kind Regards,
Siobhan

hades

Hi There

Refund was due to be processed on the 3rd of December. I rang the helpline last week, and they said it was indeed processed. But it still hasn't arrived. Whats my next course of action?

Thanks

naughtysmurf

Toxica wrote: »

My cheque was due to be issued Dec 4th but haven't received it yet. Is there a backlog?

Is there a way to find out when the refund cheque is due to be issued?

Irish Water: Siobhan

Hi hades,

hades wrote: »

Hi There

Refund was due to be processed on the 3rd of December. I rang the helpline last week, and they said it was indeed processed. But it still hasn't arrived. Whats my next course of action?

Thanks

As you have not received your refund cheque within 7 working days of processing, can you PM the following information and we can look into this:

- Name;
- Address;
- Account Number; and
- WPRN.

Thanks in advance.

Kind Regards,
Siobhan

Irish Water: Siobhan

Hi hades,

hades wrote: »

Hi There

Refund was due to be processed on the 3rd of December. I rang the helpline last week, and they said it was indeed processed. But it still hasn't arrived. Whats my next course of action?

Thanks

As you have not received your refund cheque within 7 working days of processing, can you PM the following information and we can look into this:

- Name;
- Address;
- Account Number; and
- WPRN.

Thanks in advance.

Kind Regards,
Siobhan

julieb123

We received our refund check from Irish Water a few weeks ago and assumed that was the end of it. However, today I checked our bank account and see that Irish water have taken a direct debit of 52.38 from our account! What is going on??? 

Irish Water: Siobhan

Hi naughtysmurf,

naughtysmurf wrote: »

Is there a way to find out when the refund cheque is due to be issued?

Thanks for your query.

You can find out when your refund is due to be processed by entering your Account Number and WPRN into our refund tracker here. Refunds will be issued within 7 working days of the processing date.

Please let me know if you have any further questions.

Kind Regards,
Siobhan

Irish Water: Siobhan

Hi julieb123,

julieb123 wrote: »

We received our refund check from Irish Water a few weeks ago and assumed that was the end of it. However, today I checked our bank account and see that Irish water have taken a direct debit of 52.38 from our account! What is going on??? 

Would you mind sending us a PM with the below information and we will be happy to investigate this for you:

- Name;
- Address;
- Account Number; and
- WPRN.

Kind Regards,
Siobhan

snaggles01

Hi Mairead


I have lost the cheque which I received can I get it cancelled and reprinted?
Thanks