Irish Water Refunds information

Irish Water: Micheal

The government has announced that Domestic Water Charge refunds will be issued in the Autumn. Irish Water is working to ensure that this can be achieved as efficiently and accurately as possible. The vast majority of refunds should be paid before Christmas.

Irish Water’s primary concern is that the payment of refunds is as straightforward as possible from a customer point of view and that those who made a payment to Irish Water are refunded with a minimum of delay, once Government has passed the legislation and provided the funding needed to allow for refunds. Almost 1m customers will be repaid their domestic water charges totalling €173m. 
The cost of refunding customers will be approximately €5m to cover the cost of letters, cheques, a public information campaign and additional staffing to support the project including additional call centre staff to deal with customer queries.

We are now putting a team in place to begin this work and we will communicate with customers advising them what they need to do to ensure their refund is paid correctly as soon as the legislation is passed.
Customers do not need to contact Irish Water to get their refund. Irish Water will send a cheque to the account holder at their address. If customers have moved or if their personal details have changed they should please call 1850 448 448.

You can find more information on refunds here.

DartBhoy1888

Do we get everything we paid back as a refund? Or a percentage of what we paid. my first 2 bills were below €100 but my last 3 bills were €150 each..will I get all that back?

Irish Water: Siobhan

Hi DartBhoy1888,

Thanks for your query.

You will be refunded the full amount paid during the entire billing period. A cheque will be issued to the account holder at the billing address. If you need to update your correspondence address, you can do so by contacting us on 1850 448 448.

Please let us know if you have any further questions.

Kind Regards,
Siobhan

knocktopher85

Irish Water: Micheal wrote: »

The government has announced that Domestic Water Charge refunds will be issued in the Autumn. Irish Water is working to ensure that this can be achieved as efficiently and accurately as possible. The vast majority of refunds should be paid before Christmas.

Irish Water’s primary concern is that the payment of refunds is as straightforward as possible from a customer point of view and that those who made a payment to Irish Water are refunded with a minimum of delay, once Government has passed the legislation and provided the funding needed to allow for refunds. Almost 1m customers will be repaid their domestic water charges totalling €173m. 
The cost of refunding customers will be approximately €5m to cover the cost of letters, cheques, a public information campaign and additional staffing to support the project including additional call centre staff to deal with customer queries.

We are now putting a team in place to begin this work and we will communicate with customers advising them what they need to do to ensure their refund is paid correctly as soon as the legislation is passed.
Customers do not need to contact Irish Water to get their refund. Irish Water will send a cheque to the account holder at their address. If customers have moved or if their personal details have changed they should please call 1850 448 448.

A previous Estate agent deducted Water charges from my deposit when I moved out in 2016. Am I entitled to claim them back? 
If so do I contact the agent? or what do you recommend? Thank you!

Irish Water: Micheal

Hi knocktopher85,

Thanks for your message.

Full details of the Domestic Water Charge refunds have yet to be announced and legislation is expected to be passed shortly.

We thank you for your patience during this time as preparations are made and we will ensure that all customers are kept fully informed about the refunding process.

Please do not hesitate to contact us again should you have any further queries.

Kind regards,
Micheal

queenman

Hi Irish Water
I've moved to UK while ago so I've updated my contact details on my online account. From what I hear, some cheque will be issued to the people who paid for a water however how can I (will I) use that cheque aborad? To be honest hard to believe it will be possible on the non-irish bank. Is possible so that the refund is done to the bank account (Irish) used for receiving payments by Irish Water?
Should I still contact Irish Water by phone if I've updated my address details on my online account?
I've send an email to you over 2 weeks ago asking similar questions but got no reply until yet

Thank you

Michal

Irish Water: Siobhan

Hi queenman,

Thanks for your query.

The cheque can be lodged in any bank account once the cheque and the bank account have the same name.

If you have any questions, please let me know.

Kind Regards,
Siobhan

electromecca

hi there,

Just changed my address, but not sure if cheque was sent already to the old one?

Irish Water: Siobhan

Hi electromecca,

Thanks for your query.

Refunds have not yet been issued as we are currently awaiting the necessary government legislation. Once this legislation is passed, your refund will be sent to the updated address on your account.

You can find out more about the refunds here.

Kind Regards,
Siobhan

A Battered Mars Bar

How do we get money back paid to landlords in rental properties?

Irish Water: Micheal

Hi there,

Thanks for your message.

Details on the refund process have not yet been announced as we are awaiting necessary government legislation. Full details on how you can receive your refund will be announced to customers once legislation is passed.

We would like to thank you for your patience in the meantime.

Kind regards,
Micheal

DanielS35

Hello, 

we needed to pay for the water when we were moving out and in as landlord/agency required it - unlawful imo.
We lost some €200 or more in this fraudulent scheme.

I tried to sign in or register with the account no. and wprn that's on the invoice but all I get is info:
No premises found for this WPRN and account number combination


We want our money back so please advise.

Thank you
Dan

Irish Water: Mairead

Hi DanielS35,

DanielS35 wrote: »

Hello,

we needed to pay for the water when we were moving out and in as landlord/agency required it - unlawful imo.
We lost some e200 or more in this fraudulent scheme.

I tried to sign in or register with the account no. and wprn that's on the invoice but all I get is info:
No premises found for this WPRN and account number combination


We want our money back so please advise.

Thank you
Dan

If you PM the following details, we can follow up on this for you:

- Name;
- Address;
- Contact number; and
- Confirm if you are the named account holder.

If you would like to update your correspondence address in order to receive your refund cheque to your current address, you can call 1850 448 448 between 9am and 5:30pm, Monday to Friday.

Thanks,
Mairead

testicles

This post has been deleted.

Irish Water: Mairead

Hi,

testicles wrote: »

This post has been deleted.

Thanks for your query.

We recommend you update your address to ensure that your account details are up to date in the event that you may need to contact us in future.

To do so, you should call 1850 448 448 between 9am and 5:30pm, Monday to Friday.

However, if you have updated your correspondence address to ensure that the refund cheque arrives at your correct address, this should suffice.

You can find more information about refunds here.

Thanks,
Mairead

magda80

Hello,

My sister was the account holder with Irish Water. She left Ireland in 2015 and closed the account at the end of September. We still have the access to the online account however it's impossible to change the account holder name online.We'd like the cheque to be sent to me and then I can share the refund with her. How can we transfer the account ownership to my name? She doesn't have the Irish bank account anymore and calling you (considering high volume of calls) would be too expensive from her Polish number.
Thank you,
Magda

Sadiq

Hi Irish water, 

I changed my address online on Irish water website. Is it enough or do I still need to phone 1850 448 448 to change my address in order to receive my refund cheque? Thanks 

skippy2

Hi

If you do not live in europe anymore what are the options for payment.
I do not have anyone to collect cheque etc.
I am entitled to full refund
The only feasible option is online lodgement to original bank account registered with the online account
how do i arrange this.

Irish Water: Mairead

Hi Magda,

magda80 wrote: »

Hello,

My sister was the account holder with Irish Water. She left Ireland in 2015 and closed the account at the end of September. We still have the access to the online account however it's impossible to change the account holder name online.We'd like the cheque to be sent to me and then I can share the refund with her. How can we transfer the account ownership to my name? She doesn't have the Irish bank account anymore and calling you (considering high volume of calls) would be too expensive from her Polish number.
Thank you,
Magda

Thanks for your query.

The refund cheque can only be issued to the named and registered account holder who paid for water charges at the property.

Using the online account, the forwarding address can be changed to your sister’s current home and she can then deposit the cheque into her account. Alternatively, she can call our international number on +353 1 707 2824 in order to update her account details.

More information on refunds can be found on our website here.

Kind regards,
Mairead

Irish Water: Mairead

Hi Sadiq,

Sadiq wrote: »

Hi Irish water,

I changed my address online on Irish water website. Is it enough or do I still need to phone 1850 448 448 to change my address in order to receive my refund cheque? Thanks

We recommend contacting us in order to update your account details to reflect your current property by calling us on 1850 448 448 between 9am and 5:30pm, Monday to Friday.

However, if your forwarding address has been changed and the cheque is set to arrive to your current property, this should suffice.

Thanks,
Mairead

Irish Water: Mairead

Hi skippy2,

skippy2 wrote: »

Hi

If you do not live in europe anymore what are the options for payment.
I do not have anyone to collect cheque etc.
I am entitled to full refund
The only feasible option is online lodgement to original bank account registered with the online account
how do i arrange this.

Cheques will be sent by post to the registered account holder at the property.

If you have moved properties, we recommend you update your details to reflect your current address on your MyWater Account, located here.

Alternatively, you can call us on +353 1 707 2824, Monday to Friday 9am to 5:30pm, in order to update your account details and ensure the cheque is sent to your correct address.

You can find more information on refunds here.

Thanks,
Mairead

9or10

Hi Mairead

Could you clarify one thing for me.  Will everyone who paid the water charge be refunded?

I seem to remember something about people who were originally on Group schemes would still face the charge.

Irish Water: Mairead

Hi 9or10,

9or10 wrote: »

Hi Mairead

Could you clarify one thing for me. Will everyone who paid the water charge be refunded?

I seem to remember something about people who were originally on Group schemes would still face the charge.

If you paid Irish Water charges previously, the amount you paid will be refunded. This refund will be sent by cheque to registered address.

If you have moved properties, we recommend you update your correspondence details and ensure your contact information is correct by using your MyWater Account.

Alternatively, you can call us on 1850 448 448 to ensure your details are correct.

Our lines are open frmo 9am until 5:30pm, Monday to Friday.

We hope this helps to clarify things and you can find more information on refunds here.

Thanks,
Mairead

skippy2

Irish Water: Mairead wrote: »

Hi skippy2,

skippy2 wrote: »

Hi

If you do not live in europe anymore what are the options for payment.
I do not have anyone to collect cheque etc.
I am entitled to full refund
The only feasible option is online lodgement to original bank account registered with the online account
how do i arrange this.

Cheques will be sent by post to the registered account holder at the property.

If you have moved properties, we recommend you update your details to reflect your current address on your MyWater Account, located here.

Alternatively, you can call us on +353 1 707 2824, Monday to Friday 9am to 5:30pm, in order to update your account details and ensure the cheque is sent to your correct address.

You can find more information on refunds here.

Thanks,
Mairead

Hi Mairead
I understand the proposed offer
If I do not live in Ireland and have no means of accessing something sent to an unoccupied address in Ireland by post
I need another option, a cheque is of no use to me and my foreign bank will not accept a euro cheque from Ireland if it was posted to me here

Regards

The Caveman

Hi, any update on when the actual payments will be sent out?

9or10

Irish Water: Mairead wrote: »

Hi 9or10,

9or10 wrote: »

Hi Mairead

Could you clarify one thing for me. Will everyone who paid the water charge be refunded?

I seem to remember something about people who were originally on Group schemes would still face the charge.

If you paid Irish Water charges previously, the amount you paid will be refunded. This refund will be sent by cheque to registered address.

If you have moved properties, we recommend you update your correspondence details and ensure your contact information is correct by using your MyWater Account.

Alternatively, you can call us on 1850 448 448 to ensure your details are correct.

Our lines are open frmo 9am until 5:30pm, Monday to Friday.

We hope this helps to clarify things and you can find more information on refunds here.

Thanks,
Mairead

Thanks Mairead.

So there is no distinction between people who were previously on Group Water Scemes (and always paid water charges) and every other consumer?

Irish Water: Mairead

Hi skippy2,

skippy2 wrote: »

Hi Mairead
I understand the proposed offer
If I do not live in Ireland and have no means of accessing something sent to an unoccupied address in Ireland by post
I need another option, a cheque is of no use to me and my foreign bank will not accept a euro cheque from Ireland if it was posted to me here

Regards

We want to refund the account holder as quickly as possible and cheque payments are the most secure and efficient way to ensure we get the right refunds to account holders in a timely and secure manner.

You can update your correspondence to your current address through your online account and these cheques can be deposited in all bank accounts.

We recommend you ensure your current address is updated in your correspondence tab so that you can receive your refund.

Thanks,
Mairead

Irish Water: Mairead

Hi The Caveman,

The Caveman wrote: »

Hi, any update on when the actual payments will be sent out?

As soon as legislation has been passed, we will begin sending refund cheques.

We recommend logging into your MyWater account to check that your correspondence information is correct to ensure that your refund arrives at your correct address.

Thanks,
Mairead

Irish Water: Mairead

Hi 9or10,

9or10 wrote: »

Thanks Mairead.

So there is no distinction between people who were previously on Group Water Scemes (and always paid water charges) and every other consumer?

Refunds will be issued to all customers who made payments to Irish Water in respect of water and waste services and were connected to the public network.

Group Water Schemes are either private schemes, with their own water and waste supply, and not subject to any charge to Irish Water or being publically supplied. They are usually metered at one location at the entry point of the Group Water Scheme.

Those schemes are billed as Non-Domestic customers and were not charged as domestic customers. Therefore, they are not subject to a Domestic Water Charges refund.

There may have been a rare occasion where a member on a GWS incorrectly registered as a domestic customer of Irish Water and paid a bill. In this instance, they will be refunded, if they have not already been refunded when the error was identified.

You can find more on Group Water Schemes here.

Thanks,
Mairead

misschoo

Hi Irish Water,

I had a second property which I sold two years ago. The water charges were paid in full in order for the sale to go ahead. Am I entitled to a refund for these charges? If so when I go online I can only see my current property in the account and not the one which is sold. Can I phone up and give the address/details of the sold property or what information do I need?

Many thanks

Irish Water: Siobhan

Hi misschoo,

Thanks for your query.

If you updated your correspondence address after selling the property, the refund will be sent to the updated address.

If not, you will need to contact our Billing Department on 1850 448 448 who are open Monday to Friday, 9am to 5:30pm. Please have your WPRN and Account Number to hand, alternatively a number of security questions will be asked to protect the account.

Kind Regards,
Siobhan

spurscormac

Hi,

I'm in a similar situation, having sold my house, but need to change to my account to my new address to get payment.

I can login to My IW account, and can see that I can change my address under Manage Personal Details.
Is this the location of the "Correspondence Address" referred to in replies on this thread?

Thanks,
Cormac

tsvet

Hi,
My husband tried to register online for mywater to update our address but when he puts in the account number and WPRN it says No premises found for this WPRN and account number combination.
My husband who is the account holder is abroad and can't call in to make any changes. What should we do?

Irish Water: Siobhan

Hi spurscormac,

spurscormac wrote: »

I can login to My IW account, and can see that I can change my address under Manage Personal Details.
Is this the location of the "Correspondence Address" referred to in replies on this thread?

That's correct - you will be able to update your correspondence address in that section.

If you have any further questions, please let me know.

Kind Regards,
Siobhan

Irish Water: Siobhan

Hi tsvet,

tsvet wrote: »

My husband who is the account holder is abroad and can't call in to make any changes. What should we do?

Thanks for your query.

As your husband is the account holder, and for Data Protection reasons, he will need to contact us directly. Our international phone number is +353 1 707 2828 and is open from 9am until 5:30pm, from Monday to Friday.

Please let me know if you have any questions.

Kind Regards,
Siobhan

doubledown

Hi,

I moved house in 2015. I had paid a few water bills on the old property and then paid a few at my new property.

Will I be refunded everything I paid on both properties or just on my current one?
 
Thanks in advance

Irish Water: Siobhan

Hi doubledown,

Thanks for your query.

You will be refunded the full amount you paid at each property, as the payment history remains with the individual account. As you would have kept the same account number when you moved properties, the refund cheque will be issued to the updated correspondence address that is attached to the account.

Please don't hesitate to contact us if you have any further questions.

Kind Regards,
Siobhan

doubledown

Irish Water: Siobhan wrote: »

Hi doubledown,

Thanks for your query.

You will be refunded the full amount you paid at each property, as the payment history remains with the individual account. As you would have kept the same account number when you moved properties, the refund cheque will be issued to the updated correspondence address that is attached to the account.

Please don't hesitate to contact us if you have any further questions.

Kind Regards,
Siobhan

Thanks Siobhan. Good to know!

fearmhor18

Hi,

I was renting a property but the IW account was in the landlords name. Paid and have email receipts of payments via mybills.ie. Will I need to contact landlord directly to receive refund from them or can IW take the payments I made only (with proof of payment/identity) and send directly to me and my new address?

Irish Water: Siobhan

Hi fearmhor18,

Thanks for getting in touch.

If you made payments indirectly through the account holder, in this case your landlord, you will need to engage with them on the refund. We are obliged to make payments to the named account holder and they are the only person we can engage with.

Please let us know if you have any further questions.

Kind Regards,
Siobhan

SD17

Hi,

I had paid the charges through direct debt but then cancelled the direct debt and it looks like I deactivated my IW account. When I try to log into the IW site now I get the message "This account is deactivated.". Does this mean that I will not be able to get the refund as my information is no longer on file?

Cheers.

Irish Water: Siobhan

Hi SD17,

Thanks for getting in touch.

You should still receive your refund, but we will be happy to investigate this further for you.

Would you mind sending us a PM with the following information:

- Full Name;
- Supply Address;
- Email Address
- WPRN
- Account Number

Thanks in advance. Please let me know if you have any questions.

Kind Regards,
Siobhan

coldplayer90

Hi,
Can the account holder add another person to the account? So the cheque will be issued to both names?
Best regards.

Rose90

Hi,
We lost all our invoice letters after moving to a new address. My husband would now like to register online to update our address but don't remember the account number and wprn. Is there any way we can retrieve them?

Thanks,
Rose

Irish Water: Siobhan

Hi coldplayer90,

coldplayer90 wrote: »

Hi,
Can the account holder add another person to the account? So the cheque will be issued to both names?
Best regards.

Thank you for getting in touch.

You can add another person to your account, but for Data Protection reasons this process must be carried out over the phone, with both persons present.

You will need to contact our Billing Department on 1850 448 448. The lines are open Monday to Friday, from 9am until 5:30pm.

Kind Regards,
Siobhan

Irish Water: Siobhan

Hi Rose90,

Rose90 wrote: »

Hi,
We lost all our invoice letters after moving to a new address. My husband would now like to register online to update our address but don't remember the account number and wprn. Is there any way we can retrieve them?

Thanks,
Rose

Thank you for your query.

If you are unable to locate your WPRN or Account Number you will need to contact our Billing Department on 1850 448 448 in order to complete additional security requirements. Our team will then be able to provide this information and process your account update. The lines are open from Monday to Friday, between 9am and 5:30pm.

Kind Regards,
Siobhan

mr3673

Hi,
It's been more than 1 year that I closed down my account on Irish Water and I can't get to my account page now to see my paid bills. (my shutdown account credentials don't work) I have my WPRN and account number with me but my current address is not subscribed on myself for water.
How can I reach, edit my address just for refund and claim for it?
Thanks,
Emre

Irish Water: Siobhan

Hi mr3673,

Thanks for getting in touch.

If you've moved out of your property and would like to update your correspondence address for your refund, we will be happy to assist you.

Would you mind sending us a PM with the following information:

- Full Name
- Supply Address
- WPRN and/or Account Number

Can you also provide your new correspondence address.

Thanks in advance.

Kind Regards,
Siobhan

MissShihTzu

Might sound like a silly question, but here goes...

We have paid every Irish Water bill.  Being from the UK, the water bill didn't present a problem to me as I am used to paying for water.

How does/will IW differentiate between those who should have paid and have not and those who have?  I know people who have not paid, never have paid, are proud of the fact they never paid yet expect to receive a 'refund'!!

highgiant1985

MissShihTzu wrote: »

Might sound like a silly question, but here goes...

We have paid every Irish Water bill.  Being from the UK, the water bill didn't present a problem to me as I am used to paying for water.

How does/will IW differentiate between those who should have paid and have not and those who have?  I know people who have not paid, never have paid, are proud of the fact they never paid yet expect to receive a 'refund'!!

 does/will IW differentiate between those who should have paid and have not and those who have? 


I'm not Irish Water but it's as simple as if they never paid there's nothing to refund...!! 

Every account is linked to an individual and that individual has a bill for each period and balance for each period and that balance was either paid or not paid by the individual. If someone paid then refunds for the amount paid will be issued if someone has not paid there's nothing to be refunded. 

MissShihTzu

highgiant1985 wrote: »

 does/will IW differentiate between those who should have paid and have not and those who have? 


I'm not Irish Water but it's as simple as if they never paid there's nothing to refund...!! 

Every account is linked to an individual and that individual has a bill for each period and balance for each period and that balance was either paid or not paid by the individual. If someone paid then refunds for the amount paid will be issued if someone has not paid there's nothing to be refunded. 

You would think so. But that is not what I hear. I'll wait for the reps' reply, thanks.