Problem with my Dacia Duster - advice

jinkybhoy

Hi

Bought a 162 Dacia Duster last July.

After about a month I had a problem with the gear box. It wouldn't go into gear at all. Got AA out - got it working - drove away.

Brought to Main dealer I bought from - They checked and nothing could be found.

Next day driving to work and gearbox gradually seize up as the journey progresses. Get AA out again. Guy pumps the cluthch and gets it started. Says that is a problem with cylinder(?) - There is a leak and it is getting airlocked and thats why it won't go into gear.

I drive over to main dealer - explain what he said - they take it in for few days and say he was correct and that it is now fixed. Say they have seen this problem only once before.

No problems since but yesterday - exact same thing happened - couldn't get in gear - pumped clutch and it's running again.

I'm bringing back to them but my question is am I within my rights to ask for a replacement vehicle for this dacia - I'm not confident anymore that it is 100% and would like a new one (not 171 but just the same 162)

Advice? I've never had a new car before so not sure were I stand.

Thanks

Stallingrad

You are not in position to reject the car, they have only had one attempt to rectify the fault. The car is under warranty and Dacia will get to the bottom of it. Annoying that it has re-occurred but it happens. At least request a courtesy car while they sort it out.

jinkybhoy

Stallingrad wrote: »

You are not in position to reject the car, they have only had one attempt to rectify the fault. The car is under warranty and Dacia will get to the bottom of it. Annoying that it has re-occurred but it happens. At least request a courtesy car while they sort it out.

Thanks - Yeah we have the courtesy car alright - no problem there.

Just wondering how many times should i reasonably allow them to try and fix it?

Stallingrad

jinkybhoy wrote: »

Thanks - Yeah we have the courtesy car alright - no problem there.

Just wondering how many times should i reasonably allow them to try and fix it?

See how they get on this time, but as long as they are trying to solve it that is all you can hope for. They are not a complex car and use well proven parts.

GavMan

Probably best not to let the AA fix it, rather tow it to the nearest dealer when it broken so they can have a look then

goochy

think they have to had tried fixing it 2-3 times before you can reject car

biko

There is nothing written in stone about the number of times you get a refund at.
Dealer have the options repair, replace or refund.
http://www.citizensinformation.ie/en/consumer_affairs/motoring/advice_on_buying_a_new_car_in_ireland.html

frozenfrozen

We had a brand new car that was sent back several times. As far as I know we don't have lemon laws here like in America. You can keep sending it back until it's fixed but they'll never hand you a new car because they're not required to and it'll always be cheaper to keep trying to fix yours

jinkybhoy

Thanks for advice.

Hopefully they will sort it - leaving it in tomorrow and they are going to look at it asap.

Del2005

frozenfrozen wrote: »

We had a brand new car that was sent back several times. As far as I know we don't have lemon laws here like in America. You can keep sending it back until it's fixed but they'll never hand you a new car because they're not required to and it'll always be cheaper to keep trying to fix yours

Plenty of people have gotten new cars here. You just need to be either patient or pig headed.

The repair has to be permanent, so the same issue again increases the chance of replacement.

Problem with modern cars is that the diagnostics doesn't always give the right problem and some mechanics don't have enough experience for fault finding. So the car could be saying x is wrong when it's y that's causing the issue, but the mechanic keeps working on x and can't find or even look for y.

Jack the Stripper

No diagnostics will tell you if air is in a clutch system, faulty slave or master.

grogi

jinkybhoy wrote: »

Hi

Bought a 162 Dacia Duster last July.

After about a month I had a problem with the gear box. It wouldn't go into gear at all. Got AA out - got it working - drove away.

Brought to Main dealer I bought from - They checked and nothing could be found.

Next day driving to work and gearbox gradually seize up as the journey progresses. Get AA out again. Guy pumps the cluthch and gets it started. Says that is a problem with cylinder(?) - There is a leak and it is getting airlocked and thats why it won't go into gear.

I drive over to main dealer - explain what he said - they take it in for few days and say he was correct and that it is now fixed. Say they have seen this problem only once before.

No problems since but yesterday - exact same thing happened - couldn't get in gear - pumped clutch and it's running again.

I'm bringing back to them but my question is am I within my rights to ask for a replacement vehicle for this dacia - I'm not confident anymore that it is 100% and would like a new one (not 171 but just the same 162)

Advice? I've never had a new car before so not sure were I stand.

Thanks

Why are you calling AA? Call for recovery from the dealer...

grogi

goochy wrote: »

think they have to had tried fixing it 2-3 times before you can reject car

There is no Lemon law in Europe.

jinkybhoy

grogi wrote: »

Why are you calling AA? Call for recovery from the dealer...

just have the cover and if it can't be started they will tow to the garage - I get it free with the car and have on my insurance as well.

If i didn't have it - they would be collecting it alright!!

jinkybhoy

so still waiting on them checking it out - The problem with it last time was that they had to replace the clutch Master Cylinder - Is that an unusual thing to have to replace on a new vehicle or dacia's in general?

I was told it was unusual at the time but I don't know any better!!:)

Stallingrad

jinkybhoy wrote: »

so still waiting on them checking it out - The problem with it last time was that they had to replace the clutch Master Cylinder - Is that an unusual thing to have to replace on a new vehicle or dacia's in general?

I was told it was unusual at the time but I don't know any better!!:)

I had the same failure on a brand new Passat. Parts fail, even new ones.

jinkybhoy

It's a faulty clutch sensor according to garage - does that sound right?

nicger

I have had an accident with my Dacia Duster I have been in touch with a repair centre and a main dealer and also dacia customer service. I have been told that the part for my car is not available, a drivers door, and that another person is waiting on the same part since March. Dacia can give me no date as to when the part is due.
i have had no solution from Dacia customer service apart from they are waiting on updates regarding partsMy view is that I am the customer and I am suffering because of lack of supply chain management by Dacia,

Doltanian

This is what happens when you buy an absolute junkbox, they are the modern day equivalent of a Lada. There is a reason they were the butt of jokes on the old Top Gear for years.

But But But But, Daysul, Cheap Tax, Cheap Price

I'd prefer not to be broken town at the side of the road for the sake of a 171 plate if I really couldn't afford one.

bear1

nicger wrote: »

I have had an accident with my Dacia Duster I have been in touch with a repair centre and a main dealer and also dacia customer service. I have been told that the part for my car is not available, a drivers door, and that another person is waiting on the same part since March. Dacia can give me no date as to when the part is due.
i have had no solution from Dacia customer service apart from they are waiting on updates regarding partsMy view is that I am the customer and I am suffering because of lack of supply chain management by Dacia,

Your view is wrong.

nicger

i hear ya Doltanian, i will be selling as soon as i am sorted. bear1 irrespective of whether your opinion of my view it is terrible customer service and a customer relations nightmare. I will be telling everyone to avoid them at all costs!

ba_barabus

Doltanian wrote: »

This is what happens when you buy an absolute junkbox, they are the modern day equivalent of a Lada. There is a reason they were the butt of jokes on the old Top Gear for years.

But But But But, Daysul, Cheap Tax, Cheap Price

I'd prefer not to be broken town at the side of the road for the sake of a 171 plate if I really couldn't afford one.

YAWN

As for the person with the issue a new thread might be a better idea.

Is it the repair centre having the issue getting the door or is the car being repaired by a Dacia main dealer. A main dealer may be able to get them quicker. I'd contact Dacia customer service directly and follow up with this. It does happen but I wouldn't consider it acceptable.

nicger

ba_barabus wrote: »

YAWN

As for the person with the issue a new thread might be a better idea.

Is it the repair centre having the issue getting the door or is the car being repaired by a Dacia main dealer. A main dealer may be able to get them quicker. I'd contact Dacia customer service directly and follow up with this. It does happen but I wouldn't consider it acceptable.

have already been onto Dacia customer service, perhaps new thread is appropriate however felt it related to reasonableness and timeliness of solution and dealing with dacia in general. Dacia cannot tell when they will get the part to linders chapelizod who are the main dealer supplying my repair garage

ba_barabus

nicger wrote: »

have already been onto Dacia customer service, perhaps new thread is appropriate however felt it related to reasonableness and timeliness of solution and dealing with dacia in general. Dacia cannot tell when they will get the part to linders chapelizod who are the main dealer supplying my repair garage

Have you asked for a courtesy car while you wait for tue parts, if it is keeping yours off the road.

nicger

Yip, no go, wont even hear of it, I am now trying to resolve through using social media and contacting various random members of management in renault and dacia, i dont know what else to do to be honest

HONKEY TONK

Doltanian wrote: »

This is what happens when you buy an absolute junkbox, they are the modern day equivalent of a Lada. There is a reason they were the butt of jokes on the old Top Gear for years.

But But But But, Daysul, Cheap Tax, Cheap Price

I'd prefer not to be broken town at the side of the road for the sake of a 171 plate if I really couldn't afford one.

This post is just full of shit

I had a Duster for 3 years. Not a single problem to be had

I have a 161 Captur top spec

So far:

Electric window mechanism broke

Touchscreen Blew

Speakers stopped working

jinkybhoy

nicger wrote: »

Yip, no go, wont even hear of it, I am now trying to resolve through using social media and contacting various random members of management in renault and dacia, i dont know what else to do to be honest

I'm the same - been to dacia direct, management in garage i bought, simi complaints and consumer protection and I've come to the conclusion that it's a waste of time.

The one thing I have learned is that as far as I can see there is absolutley no regulation of the motor industry - Most industries have an ombudsman you can go to but not in the motor industry - Am I right that it is completely self regulated?

nicger

Garage are trying to do that but that is not an exact science as its a wait and see game.

nicger

have you considered Joe Duffy or something? I am certainly considering it, however, since they probably get a fortune in advertising revenue from them they are unlikely to take up the case.

_Brian

These are the sole two complaints I've seen on boards regarding Dacia, perhaps there are more but it seems a very small number considering the numbers on Irish roads.

My friend and his wife are on their second Duster & Logan each and nothin but praise, yes the Logan is basic and the "plain Jane" of the motoring world, but a sub ?13k new family sized car with 100,000km 3 year warranty isn't to be sneezed at. It's affordable to change both vehicles every three years so for reasonable money they are both driving cars in full warranty.

Comparing them to Lada of old shows the lack of understanding people have for either Dacia or Lada.

HONKEY TONK

HONKEY TONK wrote: »

This post is just full of shit

..............

Not really, ".......they are the modern day equivalent of a Lada".......... that's not far off the mark tbh. Cheapest cars on the market. Lada weren't as bad as folk made them out to be and neither are Dacia.