Problem with my Dacia Duster - advice

HONKEY TONK

Augeo wrote: »

Not really, ".......they are the modern day equivalent of a Lada".......... that's not far off the mark tbh.

The Duster is not absolute junkbox.

HONKEY TONK

HONKEY TONK wrote: »

The Duster is not absolute junkbox.

Neither was Lada

HONKEY TONK

Augeo wrote: »

Neither was Lada

So whats your point?. He's stating that because its a Duster and its cheap you should expect it to happen.

That is simply not the case.

nicger

_Brian wrote: »

These are the sole two complaints I've seen on boards regarding Dacia, perhaps there are more but it seems a very small number considering the numbers on Irish roads.

My friend and his wife are on their second Duster & Logan each and nothin but praise, yes the Logan is basic and the "plain Jane" of the motoring world, but a sub ?13k new family sized car with 100,000km 3 year warranty isn't to be sneezed at. It's affordable to change both vehicles every three years so for reasonable money they are both driving cars in full warranty.

Comparing them to Lada of old shows the lack of understanding people have for either Dacia or Lada.

I totally agree with you Brian, i have absolutely no issue on a day to day basis i love the car but i think you will find that as they are new to ireland the problems are not a big issue yet, the older they get and the more people who have accidents and incidents and need parts is where the problems will begin to grow. You are perhaps lucky you have not needed parts or had problems, that appears to be the issue, i have no issue with anything else.

Doltanian

Dacia are owned by Renault, and built in Romania, so that wouldn't inspire confidence to begin with. The fact that Renault are involved ensures that there is high levels of incompetence and stupidity involved. Romanian build quality wouldn't inspire confidence either and after a recent trip there they really are the poor mans cousin of Europe.

The French have never manufactured any car which wasn't just an absolute nightmare junkbox of trouble. Peugeot, Citroen and Renault should be avoided at all costs and Dacia as the contaminated cousin of Renault also.

People used to laugh at Skoda but they have the superior genes of VW behind them, Dacia is similar but instead involving Renault and the results are cheap, woeful and unreliable.

HONKEY TONK

HONKEY TONK wrote: »

So whats your point?. He's stating that because its a Duster and its cheap you should expect it to happen.

That is simply not the case.

Here it is again for you ............

Augeo wrote: »

Not really, ".......they are the modern day equivalent of a Lada".......... that's not far off the mark tbh. Cheapest cars on the market. Lada weren't as bad as folk made them out to be and neither are Dacia.

nicger

jinkybhoy wrote: »

I'm the same - been to dacia direct, management in garage i bought, simi complaints and consumer protection and I've come to the conclusion that it's a waste of time.

The one thing I have learned is that as far as I can see there is absolutley no regulation of the motor industry - Most industries have an ombudsman you can go to but not in the motor industry - Am I right that it is completely self regulated?

Have you been sorted yet jinkybhoy? How are you managing with your car, are you still driving it?

jinkybhoy

nicger wrote: »

Have you been sorted yet jinkybhoy? How are you managing with your car, are you still driving it?

Yeah - driving it alright but my wife won't drive it coz she's afraid it'll break down again. I have it up for sale but still pushing dacia to do something - what they will do I don't know!!

ba_barabus

jinkybhoy wrote: »

Yeah - driving it alright but my wife won't drive it coz she's afraid it'll break down again. I have it up for sale but still pushing dacia to do something - what they will do I don't know!!

This it?

I just found this vehicle on Carzone.ie http://www.carzone.ie/used-cars/dacia/duster/used-2016-162-983571983515-meath-fpa-2262361468982220353

ba_barabus

ba_barabus wrote: »

This it?

I just found this vehicle on Carzone.ie http://www.carzone.ie/used-cars/dacia/duster/used-2016-162-983571983515-meath-fpa-2262361468982220353

€18k private sale :eek:

ba_barabus

Augeo wrote: »

€18k private sale :eek:

No mention of a gearbox issue in the ad so it may not be the same one.

Guy:Incognito

Doltanian wrote: »

Dacia are owned by Renault, and built in Romania, so that wouldn't inspire confidence to begin with. The fact that Renault are involved ensures that there is high levels of incompetence and stupidity involved. Romanian build quality wouldn't inspire confidence either and after a recent trip there they really are the poor mans cousin of Europe.

The French have never manufactured any car which wasn't just an absolute nightmare junkbox of trouble. Peugeot, Citroen and Renault should be avoided at all costs and Dacia as the contaminated cousin of Renault also.

People used to laugh at Skoda but they have the superior genes of VW behind them, Dacia is similar but instead involving Renault and the results are cheap, woeful and unreliable.

Doubling down on the horse**** I see.

Did you even read the post in the first place? The issue is parts supply of a door because of a crash. The car didn't break down.

nicger

jinkybhoy wrote: »

Yeah - driving it alright but my wife won't drive it coz she's afraid it'll break down again. I have it up for sale but still pushing dacia to do something - what they will do I don't know!!

how long have you been dealing with them?

Toyotafanboi

Doltanian wrote: »

This is what happens when you buy an absolute junkbox, they are the modern day equivalent of a Lada. There is a reason they were the butt of jokes on the old Top Gear for years.

But But But But, Daysul, Cheap Tax, Cheap Price

I'd prefer not to be broken town at the side of the road for the sake of a 171 plate if I really couldn't afford one.

Generally speaking, the current Dacia fleet, generally speaking will top an awful lot of reliability indexes, they are pretty good in that regard as they used older, tested technologies.

The problem is people travel lodge money and expecting the Raddison. How do we think Dacia provide a cheaper vehicle in addition to using older tech? By cutting corners in terms of having a good customer service process, having slower parts supply chains, not providing courtesy cars etc. The budget isn't there for them and Dacia don't claim it to be.

The cars are cheap and of an acceptable standard but you didn't pay enough to get frills. IIRC Dacia even advertise themselves as no frills. If you wanted parts next day, a flood up call from customer service and a free courtesy vehicle you should have went for a more upmarket choice.

nicger

Toyotafanboi wrote: »

Generally speaking, the current Dacia fleet, generally speaking will top an awful lot of reliability indexes, they are pretty good in that regard as they used older, tested technologies.

The problem is people travel lodge money and expecting the Raddison. How do we think Dacia provide a cheaper vehicle in addition to using older tech? By cutting corners in terms of having a good customer service process, having slower parts supply chains, not providing courtesy cars etc. The budget isn't there for them and Dacia don't claim it to be.

The cars are cheap and of an acceptable standard but you didn't pay enough to get frills. IIRC Dacia even advertise themselves as no frills. If you wanted parts next day, a flood up call from customer service and a free courtesy vehicle you should have went for a more upmarket choice.

Absolutely not acceptable, this is a 20k investment not a no frills 50e flight to manchester. Equally i am not expecting next day parts, any day will do, even a couple of weeks would be manageable, but absolutely no idea whatsover is beyond a joke. If you stayed in a travel lodge and couldn't sleep in the bed because it broke i am pretty sure they would address, budget or not as its their core service, i would not expect a four poster super dupper high quality bed but i would expect a bed, hence, i expect parts for a dacia in a timely and reasonable fashion irrespective of the original cost of the car.

Guy:Incognito

nicger wrote: »

Absolutely not acceptable, this is a 20k investment not a no frills 50e flight to manchester. Equally i am not expecting next day parts, any day will do, even a couple of weeks would be manageable, but absolutely no idea whatsover is beyond a joke. If you stayed in a travel lodge and couldn't sleep in the bed because it broke i am pretty sure they would address, budget or not as its their core service, i would not expect a four poster super dupper high quality bed but i would expect a bed, hence, i expect parts for a dacia in a timely and reasonable fashion irrespective of the original cost of the car.

You get the "we have no idea when the parts will be available maybe a week or two but don't promise anything" from all brands from time to time. I had it in the past while working I parts from a few different ones. Sometimes you get lucky and it's not something that keeps the car off the road.

nicger

I understand that but perhaps you missed original post, one person is waiting on the part i am waiting on since March, it is now June and no sign of it, so how long i will be waiting on the part is a mystery and not acceptable in my view.

Toyotafanboi

nicger wrote: »

Absolutely not acceptable, this is a 20k investment

Yeah but it's all about perspective and ultimately how you invested your €20k.

If Dacia can do a new Duster for €20k and the comparable model from other manufacturers, e.g: VW Tiguan, Nissan Quasqai, Ford Kuga etc all cost at least €7500 more where do you think those cutbacks were made? The technology cutbacks worked to the cars advantage but there has to be compromises in customer experience too.

As a consumer you have to ask yourself when spending your own money, how is this product so much cheaper than the competition.

colm_mcm

I can't say I agree TFB. Parts should be readily available regardless of whether it's a budget car or not.

Toyotafanboi

I agree with that, parts should be readily available to as reasonable an extent as possible but I think that if there is a supply issue from a manufacturer who markets themselves as "budget" you have to understand when their complaints dept give less of a toss than you would expect.

Have you paid for the part or just checked availability? If youve paid and you are waiting 8+ weeks then thats less than ideal. If youve just checked availability, they may have no intention to produce more until soneone orders one up front.

Isn't there an EU set regulation where they have to reproduce spares for at least 8(?) years or have I completely imagined that?

colm_mcm

The Duster is out 7 years at this stage, parts supply issues are a joke. It it was launched last month then fair enough.

grogi

Toyotafanboi wrote: »

Isn't there an EU set regulation where they have to reproduce spares for at least 8(?) years or have I completely imagined that?

That's a myth.

Toyotafanboi

colm_mcm wrote: »

The Duster is out 7 years at this stage, parts supply issues are a joke. It it was launched last month then fair enough.

Parts supply issues are a joke, yeah. But when dealing with quite possibly the cheapest supplier of new cars in Europe, wouldn't you expect some aspects of their business to be a bit lacking in order to facilitate the cost saving?

Now I'm not saying that you have to buy one of their cars in the expectation that you won't be able to get parts when you need them but when **** does go wrong, when you've bought the cheapest do you have a strong arguement to expect much better?

Honestly, I'm not sure either way and in not even a Dacia hater.

colm_mcm

Actually producing a car isn't that expensive, it's the engineering, R&D and design that cost a lot.

A parts supply chain should be able to pay for itself. Even very low volume brands like daihatsu managed to have functioning parts systems here.

Toyotafanboi

Toyotafanboi wrote: »

.............. How do we think Dacia provide a cheaper vehicle in addition to using older tech? By cutting corners in terms of having a good customer service process, having slower parts supply chains, not providing courtesy cars etc. The budget isn't there for them and Dacia don't claim it to be.

The cars are cheap and of an acceptable standard but you didn't pay enough to get frills. IIRC Dacia even advertise themselves as no frills. If you wanted parts next day, a flood up call from customer service and a free courtesy vehicle you should have went for a more upmarket choice.

Toyotafanboi wrote: »

Yeah but it's all about perspective and ultimately how you invested your €20k.

If Dacia can do a new Duster for €20k and the comparable model from other manufacturers, e.g: VW Tiguan, Nissan Quasqai, Ford Kuga etc all cost at least €7500 more where do you think those cutbacks were made? The technology cutbacks worked to the cars advantage but there has to be compromises in customer experience too.

..........

Toyotafanboi wrote: »

I agree with that, parts should be readily available to as reasonable an extent as possible but I think that if there is a supply issue from a manufacturer who markets themselves as "budget" you have to understand when their complaints dept give less of a toss than you would expect.

............

Isn't there an EU set regulation where they have to reproduce spares for at least 8(?) years or have I completely imagined that?

Toyotafanboi wrote: »

Parts supply issues are a joke, yeah. But when dealing with quite possibly the cheapest supplier of new cars in Europe, wouldn't you expect some aspects of their business to be a bit lacking in order to facilitate the cost saving?

Now I'm not saying that you have to buy one of their cars in the expectation that you won't be able to get parts when you need them but when **** does go wrong, when you've bought the cheapest do you have a strong arguement to expect much better?

Honestly, I'm not sure either way and in not even a Dacia hater.

For someone not sure you've stated quite a bit in a factual manner.

Phillipphillip

Sorry for bumping a old thread but did you find the problem curious to know my uncle is having same problem

jinkybhoy

Phillipphillip wrote: »

Sorry for bumping a old thread but did you find the problem curious to know my uncle is having same problem

Hi - it's been fine since - I've had no issues with the car. They at the time said they had never seen this before so not sure how common it is.

Phillipphillip

jinkybhoy wrote: »

Hi - it's been fine since - I've had no issues with the car. They at the time said they had never seen this before so not sure how common it is.

Do you still have it ? It wasn't noting bad in the end really so was it

jinkybhoy

Phillipphillip wrote: »

Do you still have it ? It wasn't noting bad in the end really so was it

Took 3 visits and the car cutting out on me driving before it was fixed properly - I can send you the invoices I got for the work if he isn't getting anywhere - might show them what's needed.

I still have the car but wouldn't get another one - very boring!!! But I knew that when i was getting it.

Phillipphillip

jinkybhoy wrote: »

Took 3 visits and the car cutting out on me driving before it was fixed properly - I can send you the invoices I got for the work if he isn't getting anywhere - might show them what's needed.

I still have the car but wouldn't get another one - very boring!!! But I knew that when i was getting it.

Could you pm me them if you don't mind if it's ok with you i will show him he's is very sticky and notchy going into gear gearbox isint making any noises .. I have one myself also 2014 model mine is running beautifully no major problems besides wear and tear items like tyres brakes etc..