Advertisement
If you have a new account but are having problems posting or verifying your account, please email us on hello@boards.ie for help. Thanks :)
Hello all! Please ensure that you are posting a new thread or question in the appropriate forum. The Feedback forum is overwhelmed with questions that are having to be moved elsewhere. If you need help to verify your account contact hello@boards.ie

Sky Q

1…1112141617…45

Comments

  • #392
    muffler
    Registered Users, Registered Users 2 Posts: 46,864 ✭✭✭✭muffler


    mikeym wrote: »
    I will never sign up for Sky Q but in the future will new customers be forced to sign up for it?
    I asked that question myself a couple of weeks ago in their talk to forum and they said that they will continue to provide the normal service. - Linky


  • #393
    snaps
    Registered Users, Registered Users 2 Posts: 7,138 ✭✭✭snaps


    mikeym wrote: »
    I will never sign up for Sky Q but in the future will new customers be forced to sign up for it?

    Can't see how they can as people need Broadband (currently only sky Broadband). Lots of people possibly don't have Broadband that have sky or maybe want to get sky!


  • #394
    icdg
    Moderators, Technology & Internet Moderators Posts: 12,307 Mod ✭✭✭✭icdg


    Horizon was optional too originally. While if you ask really nicely (and pay their "unbundling" fee) Virgin may give you a Mediabox instead of Horizon STB, you must take a Horizon package now- the old packages are simply not available any more.

    No doubt Sky Q will eventually become standard for new customers too, though it might be a few years down the line. They've already said the Sky Broadband requirement will be removed after an initial period.


  • #395
    [Deleted User]
    Posts: 0 ✭ [Deleted User]


    They also said they'd keep analogue going when Sky Digital launched and even kept taking new analogue subs, but the initial slow takeup of digital resulted in them quickly scaling down analogue and closing it.


  • #396
    peteeeed
    Registered Users, Registered Users 2 Posts: 13,563 ✭✭✭✭peteeeed


    4k content coming in the summer http://www.stuff.tv/news/sky-q-gets-4k-green-light-summer


  • Advertisement
  • #397
    ftakeith
    Banned (with Prison Access) Posts: 1,251 ✭✭✭ftakeith


    peteeeed wrote: »
    4k content coming in the summer http://www.stuff.tv/news/sky-q-gets-4k-green-light-summer

    the new Now TV box in the above link is very interested as Saorview's tv channels would work with it


  • #398
    icdg
    Moderators, Technology & Internet Moderators Posts: 12,307 Mod ✭✭✭✭icdg


    Ftakeith you we're warned about talking about Now TV in this thread, you can take that five day ban now


  • #399
    mdfire
    Registered Users, Registered Users 2 Posts: 253 ✭✭mdfire


    Got Sky Q installed this morning. A Sky Q Silver box and a mini. Theres a problem with my Silver box as it wont update the software on it so they are coming back this evening with a new one and hopefully another mini.

    First impressions are that its a very impressive system and i really like the mini box which gives you the exact same experience in a different room with no cables. Also the Sky Q app on the kids tablets is really good.

    One thing i dont like is that there is no dedicated tv guide button and by pressing home you are into the home page and Top picks and then have to navigate to the tv guide which is a bit of a pain and I can just hear her-indoors when she gets home tonight. Not sure if there is a way of going to TV Guide directly or if anyone else has resolved this?

    Otherwise great system so far.


  • #400
    helimachoptor
    Moderators, Science, Health & Environment Moderators Posts: 21,738 Mod ✭✭✭✭helimachoptor


    mdfire wrote: »
    Got Sky Q installed this morning. A Sky Q Silver box and a mini. Theres a problem with my Silver box as it wont update the software on it so they are coming back this evening with a new one and hopefully another mini.

    First impressions are that its a very impressive system and i really like the mini box which gives you the exact same experience in a different room with no cables. Also the Sky Q app on the kids tablets is really good.

    One thing i dont like is that there is no dedicated tv guide button and by pressing home you are into the home page and Top picks and then have to navigate to the tv guide which is a bit of a pain and I can just hear her-indoors when she gets home tonight. Not sure if there is a way of going to TV Guide directly or if anyone else has resolved this?

    Otherwise great system so far.

    Just how home page and navigate from here


  • #401
    mdfire
    Registered Users, Registered Users 2 Posts: 253 ✭✭mdfire


    yeah i know that...but its a pain having to navigate to get to the tv guide...7 button presses to start browsing channels

    seems im not the only one
    http://helpforum.sky.com/t5/Sky-Q/Sky-Q-tv-guide/td-p/2429068


  • Advertisement
  • #402
    helimachoptor
    Moderators, Science, Health & Environment Moderators Posts: 21,738 Mod ✭✭✭✭helimachoptor


    this is the first iteration of customer software, i would imagine as time goes on these nice to haves will start being incorporated


  • #403
    mdfire
    Registered Users, Registered Users 2 Posts: 253 ✭✭mdfire


    Hopefully, as far as im concerned though its more than a nice to have.


  • #404
    eddiem74
    Registered Users, Registered Users 2 Posts: 2,027 ✭✭✭eddiem74


    Can SkyQ on the tablet app or if available via phone app be used to cast to another TV? Or can it be connected to a TV via a cable or is the app locked down?


  • #405
    mdfire
    Registered Users, Registered Users 2 Posts: 253 ✭✭mdfire


    eddiem74 wrote: »
    Can SkyQ on the tablet app or if available via phone app be used to cast to another TV? Or can it be connected to a TV via a cable or is the app locked down?

    From what i can see you cant do this. Its locked down.


  • #406
    icdg
    Moderators, Technology & Internet Moderators Posts: 12,307 Mod ✭✭✭✭icdg


    It's the exact same as the Sky Go app in that regard, I'd have been surprised if it was different.

    You can output Sky Go via laptop to a TV, and I think you still have access to that as a Sky Q customer? (talking of Sky Go, it's been given a lovely Sky Q esq makeover).


  • #407
    mdfire
    Registered Users, Registered Users 2 Posts: 253 ✭✭mdfire


    A work around for the TV Guide is possible with a Harmony remote and adding a sequence to the Guide button. Tested it out and it works fine. Not ideal but better.


  • #408
    mdfire
    Registered Users, Registered Users 2 Posts: 253 ✭✭mdfire


    Reading on other forums it seems Sky are doing a £50 install for existing UK customers which is a significant reduction in price. I paid €149 for one Silver box and a mini. I rang up a couple of weeks ago looking for another mini and was told they couldnt add it onto my order as it would cancel and put me back down the waiting list but to ring up after the install and they would post me one out. When I rang this morning I was told this was incorrect and a guy would have to come out to install it and it would be another €149! I asked why would I pay this when the guy was out yesterday and I saw how easy it was to install and that the UK were installing entire systems for £50? The sales guy said the UK deals are not here "yet".

    Think I will hold off on the additional mini for a bit to see what happens with prices. When I was buying the system of a sales rep in a shopping centre he said they just werent selling in Ireland.


  • #409
    MarkAnthony
    Closed Accounts Posts: 6,934 ✭✭✭MarkAnthony


    Install is €50 for existing customers, free for new customers. The activation is €99 per box. (Except the Silver bundle has main+mini).

    In the UK it £50 install and £99 activation.

    Extra boxes are the activation+install. There is self install in the UK but not in Ireland, sunno if there is self install on SkyQ mini yet in Ireland.


  • #410
    Joo0
    Registered Users, Registered Users 2 Posts: 417 ✭✭Joo0


    MarkAnthony wrote: »
    Install is €50 for existing customers, free for new customers. The activation is €99 per box. (Except the Silver bundle has main+mini).

    In the UK it £50 install and £99 activation.

    Extra boxes are the activation+install. There is self install in the UK but not in Ireland, sunno if there is self install on SkyQ mini yet in Ireland.

    How many cables from the dish does SkQ require?


  • #411
    steveon
    Registered Users, Registered Users 2 Posts: 3,905 ✭✭✭steveon


    Joo0 wrote: »
    How many cables from the dish does SkQ require?

    Sky q requires 2 cables from a new type lnb....which has 2 connectors for the q box and 4 regular connections so its a 6 connector lnb....


  • Advertisement
  • #412
    The Cush
    Registered Users, Registered Users 2 Posts: 16,041 ✭✭✭✭The Cush


    steveon wrote: »
    Sky q requires 2 cables from a new type lnb....which has 2 connectors for the q box and 4 regular connections so its a 6 connector lnb....

    There are 2 new types of LNB, the new standard wideband LNB has 2 outputs only for the SkyQ receiver.

    The other type is a 6 output hybrid LNB, 2 for the SkyQ receiver and 4 other outputs for Freesat/FTA receivers. The hybrid is only supplied on request for those Sky customers who also have Freesat/FTA sat receivers connected to the same dish.

    Sky are very secretive about the hybrid LNB, someone posted a pic on the info plate on the LNB over on the Sky forum recently but the pic has been removed - http://helpforum.sky.com/t5/Sky-Q/Sky-Q-Wideband-LNB/m-p/2442734/highlight/true#M15957 .

    Does anyone here have any pics of the info plates on the new LNBs?


  • #413
    MarkAnthony
    Closed Accounts Posts: 6,934 ✭✭✭MarkAnthony


    The Cush wrote: »
    The hybrid is only supplied on request for those Sky customers who also have Freesat/FTA sat receivers connected to the same dish.

    It's not supplied for FTA customers, or at request*. It's deployed for a very specific set of circumstances as a work around. The reason they're being coy about it, is it will be phased out very shortly.

    *Although if you're nice to the engineer who knows...


  • #414
    The Cush
    Registered Users, Registered Users 2 Posts: 16,041 ✭✭✭✭The Cush


    MarkAnthony wrote: »
    is it will be phased out very shortly.
    Why make it available only to phase it out so soon?


  • #415
    winston_1
    Registered Users, Registered Users 2 Posts: 1,688 ✭✭✭winston_1


    MarkAnthony wrote: »
    It's not supplied for FTA customers, or at request*. It's deployed for a very specific set of circumstances as a work around. The reason they're being coy about it, is it will be phased out very shortly.

    *Although if you're nice to the engineer who knows...

    And what is this "very specific set of circumstances"?

    And what is the source of your information because a number of people on AV forums have got one on request because they have Freesat in another room.


  • #416
    MarkAnthony
    Closed Accounts Posts: 6,934 ✭✭✭MarkAnthony


    The Cush wrote: »
    Why make it available only to phase it out so soon?

    A specific set of circumstances existed around launch that should be rectified in the short term. The decision was to delay launch, give a clunky solution or annoy customers in the specific situation - they chose the middle ground while they sorted it out with... ah almost had me there! :pac:
    winston_1 wrote: »
    And what is this "very specific set of circumstances"?

    And what is the source of your information because a number of people on AV forums have got one on request because they have Freesat in another room.

    I'm not at liberty to say.

    As I've already indicated, if you speak nicely to certain channels, most likely the engineer on site, you may - in the short term - have some luck. You may not. Ireland also tend to take a more black and white view of things, there's 500 or so agents here across 1 centre so it's easier to control (outsource partners - meh). The UK has at least half a dozen centres with thousands of agents, policies are more difficult to enforce.

    It'll be a non-issue going forward if things go to plan as the dual band LNBs will not be given to the engineers. Perhaps things might change but I doubt it, the idea behind SkyQ is taking over the entire viewing and wifi ecosystem. It's not really a one room solution, especially given there is no ongoing cost for additional rooms; granted there is set up.

    The 1% of people that want multiple setups will just buy a dual band LNB from somewhere and get up a ladder once the engineer has gone, the dish and cabling is the customer's property so there is nothing to stop you doing that.

    EDIT: The freesat in another room might or might not be coincidental with something else.


  • #417
    winston_1
    Registered Users, Registered Users 2 Posts: 1,688 ✭✭✭winston_1


    Well the only specific circumstances I can see is if the customer wants to retain Freesat/FTA. Perhaps he is receiving other satellites as well. The only "clunky" solution would be to install another dish for Q which the customer is entitled to anyway. Sky have no right to change the LNB on the existing dish as it is not the property of Sky.

    It will be more of an issue if hybrid LNBs are not issued to installers of course. With Q taking over the entire viewing system there is the problem that if the main box fails the customer is left with nothing. At least with separate boxes there is something to fall back on.

    Are these hybrid LNBs on sale? If so, where?


  • #418
    MarkAnthony
    Closed Accounts Posts: 6,934 ✭✭✭MarkAnthony


    winston_1 wrote: »
    Well the only specific circumstances I can see is if the customer wants to retain Freesat/FTA.

    Your lack of imagination isn't my issue :pac:
    winston_1 wrote: »
    Perhaps he is receiving other satellites [services] as well.

    ahem...
    winston_1 wrote: »
    The only "clunky" solution would be to install another dish for Q which the customer is entitled to anyway. Sky have no right to change the LNB on the existing dish as it is not the property of Sky.

    The customer has requested SkyQ the terms of SkyQ are set out.
    winston_1 wrote: »
    It will be more of an issue if hybrid LNBs are not issued to installers of course. With Q taking over the entire viewing system there is the problem that if the main box fails the customer is left with nothing. At least with separate boxes there is something to fall back on.

    The broadband would also need to fail for SkyQ to completely fail. SkyQ's fault reporting on the box is proactive; I'm not saying there won't be failures just they should be less. Currently some people have has boxes 10+ years. The main failure tends to be dishes blowing out of alignment.
    winston_1 wrote: »
    Are these hybrid LNBs on sale? If so, where?

    First million there Winston - if not someone will.


  • #419
    winston_1
    Registered Users, Registered Users 2 Posts: 1,688 ✭✭✭winston_1


    Perhaps he is receiving other satellites [services] as well.

    I did mean satellites.


  • #420
    MarkAnthony
    Closed Accounts Posts: 6,934 ✭✭✭MarkAnthony


    winston_1 wrote: »
    Perhaps he is receiving other satellites [services] as well.

    I did mean satellites.

    It wasn't a correction ;)


  • Advertisement
  • #421
    The Cush
    Registered Users, Registered Users 2 Posts: 16,041 ✭✭✭✭The Cush


    MarkAnthony wrote: »
    A specific set of circumstances existed around launch that should be rectified in the short term. The decision was to delay launch, give a clunky solution or annoy customers in the specific situation - they chose the middle ground while they sorted it out with...

    The 1% of people that want multiple setups will just buy a dual band LNB from somewhere and get up a ladder once the engineer has gone, the dish and cabling is the customer's property so there is nothing to stop you doing that.
    So you're saying the Sky supplied hybrid LNB is an interim solution until they allow manufacturers to produce hybrid LNBs to Sky specs for the retail market?

    One further question, it's been mentioned elsewhere that the SkyQ receiver can work with a single cable in a domestic setup and still allow 6 of the 12 tuner to be available via an SCR LNB, any info on this?


Advertisement