Eir rural FTTH thread

xantras.d

Hey all

Follow this thread for a while, glad some got installed and up and running.

Looking for some feedback/advise.

My area in Turloughmore, Galway went live on 8th March with Fibre Extreme, neighbours got connected as early as 14th March I believe.

I originally had an order in on 2nd March via the webpage for preselling, I cancelled this after I found out about flat rate over the contract period.

Ordered via Eir Store in Galway on 8th March for flat rate after original order had cancelled, this lead on to install date of 24th March.

KN installer comes out then informs me that the point/pole I need to be connected to is several poles away including a section that goes underground due to ESB lines overhead. I have fibre lines running on poles outside my driveway, I can see the line easily from my house.

There are 2 black splice boxes a few poles away either side of my house lets say 2-3 poles in distance but I am setup on other junction which is around 10 poles away including underground section.

KN installer states that KN Civics have to come to dig it out and allow for cable to be pulled through. I have been given the estimated date of 21st April which is meant to be the worst case scenario.

Eir has taken direct debit of 100 euro for installation (which is meant to be free) and informed me via text/email that another DD of 100 coming out, despite calling the useless 1901 cs about this got nowhere, thankfully Pamela on eir community cancelled direct debit until install completed and bank reversed.

I know that others in my area got issues sorted when they ordered via door 2 door rep, but I seem to get the run-around, 1901 will ring through to Eir wholesale whom then say date is latest of 21st April.

Any thoughts or advise as getting extremely annoyed over this.

Cheers

long_b

JohnC. wrote: »

Was away until after dark yesterday and when I looked out this morning, noticed a third line had appeared along the poles. Fibre? The top line in the image. Not been down the road yet to see of there's any new boxes on any of the poles.



The other lines coming off at angles are just phone lines going to houses.

Yup, that's fibre.
A different crew will be along to put up the splice boxes at some stage.

Feels good, don't it ?

EDIT: Derp !! No it's not

Barney224

I'm like a kid on XMAS morning! Just found out we can get fibre to the home bb in our town by mid May. No more crappy 3g/4g connections!
According to Eir... "The area is going live on the 3rd of May, most of the cables and distribution points are in place, the rest will be sorted over the next 2 weeks. ....it may take up until the 17th before you are connected. "

I'm just starting to look around the Boards forums as to what to do next. There are some really informative posts in this thread.

Everyone in our area seems to be jumping to join Eir as they're calling door to door doing aggressive sales. I have a policy of never buying anything at the door so told the Eir guy I'd have to think about it before signing a contract.

Just wondering what I should do? Should I hold off for the short term to see if any other provider comes on board in the area? How long does it normally take for other providers to start up after FTTH becomes live?

Tom Mann Centuria

Got my wiring and modem all set up early. Still no broadband.

I had a a call from eir today saying our installation date is 24th (6 days later than date we were originally given, 9 days later than actual install). On telling them we had all the kit installed and ready to go already, they said it wasn't on their system and would have to send a technician to check it !?! And it would still be the 24th.

Then I had to call install team who said that technician didn't need to call but couldn't give me a date for when it might go live. So I have a shiny modem with 3 lights on, but not the magical Internet light. Very pretty but I'd rather it worked.

long_b

I've done my prep - it'll be a really easy install for whoever gets it.
From pole to gable end, round the corner of the house via guttering and in through an existing opening to the attic that I've already fished some cable through.

I'd be interested in how many people had issues with the installers, what was the discussion and what was the outcome ?

The fella should be in and out in under an hour if he has any idea.

Tom Mann Centuria

Mine went in the attic, went in to the house on fascia at gable end, where the phone line enters the house, and from attic down into my living room next to the the old phone line. No new holes in my living room ceiling. That was his idea, he said if it was ok he'd go through loft. Just a shame it still isn't functioning!

Took about an hour, maybe less.

ACLFC7

long_b wrote: »

Yup, that's fibre.
A different crew will be along to put up the splice boxes at some stage.

Feels good, don't it ?

How can you tell that's fibre? Is it just by how thin the cable is? Anything else that gives it away?

Gonzo

long_b wrote: »

Yup, that's fibre.
A different crew will be along to put up the splice boxes at some stage.

Feels good, don't it ?

that doesn't look like fibre. If it is it looks different to all the other fibre installs I've seen. The cable doesn't loop down by the pole, there is no metal attachments for the fibre. Althought it's on the top of the pole it doesn't have the same appearance.

Gonzo

ACLFC7 wrote: »

How can you tell that's fibre? Is it just by how thin the cable is? Anything else that gives it away?

I took these photos originally when our area was being wired. Take a look at the cable at the top of the poles and compare them with what is in your area, your's don't look the same as these. The second photo polenotspliced2.jpg shows what the cable should look like going from pole to pole at the top.

http://www.boards.ie/vbulletin/showpost.php?p=101954800&postcount=2574

long_b

Gonzo wrote: »

I took these photos originally when our area was being wired. Take a look at the cable at the top of the poles and compare them with what is in your area, your's don't look the same as these.

http://www.boards.ie/vbulletin/showpost.php?p=101954800&postcount=2574

Sorry - didn't look closely enough.
Here's what mine looks like - note the metal attachments where the wires meet the pole and black "grabbers" either side of this

Gonzo

xantras.d wrote: »

Hey all

KN installer comes out then informs me that the point/pole I need to be connected to is several poles away including a section that goes underground due to ESB lines overhead. I have fibre lines running on poles outside my driveway, I can see the line easily from my house.

There are 2 black splice boxes a few poles away either side of my house lets say 2-3 poles in distance but I am setup on other junction which is around 10 poles away including underground section.

Cheers

This seems to be becoming a re-occurring issue. The way it should work is every premises should be connected to their closest splitter box. However, this is not the case, I don't know if it is a mistake by the planners or are the installers being given the wrong splitter box codes for homes, but when the crew arrives they cannot change their minds and go ahead with an install to the closest splitter box.

My installation should have been very easy, with the splitter box beside my front gate. However when the KN guy arrived he immediately knew that the splitter box he was given was not right as it is located 4 poles back, so instead of cancelling the order he went ahead and spent an extra 2 hours on my installation as he had to install from 300 meters away instead of 25. He told me this has happened on several installs over recent weeks with some installs going back 8 or 12 poles. He was also sent to do installs and arrived to see no splitter box installed on poles so couldn't proceed with certain installs.

It's hard to know who is at fault, the installer can only proceed with the information he is given and cannot choose the closer splitter box by his own authority.

chewed

Barney224 wrote: »

I'm like a kid on XMAS morning! Just found out we can get fibre to the home bb in our town by mid May. No more crappy 3g/4g connections!
According to Eir... "The area is going live on the 3rd of May, most of the cables and distribution points are in place, the rest will be sorted over the next 2 weeks. ....it may take up until the 17th before you are connected. "

I'm just starting to look around the Boards forums as to what to do next. There are some really informative posts in this thread.

Everyone in our area seems to be jumping to join Eir as they're calling door to door doing aggressive sales. I have a policy of never buying anything at the door so told the Eir guy I'd have to think about it before signing a contract.

Just wondering what I should do? Should I hold off for the short term to see if any other provider comes on board in the area? How long does it normally take for other providers to start up after FTTH becomes live?

It's like that in our area as well! Bit of a frenzy with loads of people signing up to eir at the door.

Question: If you don't have a phone line activated, do you need to get eir to connect this up first before you can go with another provider?

Peppa Cig

long_b wrote: »

I've done my prep - it'll be a really easy install for whoever gets it.
From pole to gable end, round the corner of the house via guttering and in through an existing opening to the attic that I've already fished some cable through.

I'd be interested in how many people had issues with the installers, what was the discussion and what was the outcome ?

The fella should be in and out in under an hour if he has any idea.

Are they using existing underground ducts where they are in place between pole and house (usually on newer builds)?

People seem to be getting overground connections to house gable?

xantras.d

Gonzo wrote: »

This seems to be becoming a re-occurring issue. The way it should work is every premises should be connected to their closest splitter box. However, this is not the case, I don't know if it is a mistake by the planners or are the installers being given the wrong splitter box codes for homes, but when the crew arrives they cannot change their minds and go ahead with an install to the closest splitter box.

My installation should have been very easy, with the splitter box beside my front gate. However when the KN guy arrived he immediately knew that the splitter box he was given was not right as it is located 4 poles back, so instead of cancelling the order he went ahead and spent an extra 2 hours on my installation as he had to install from 300 meters away instead of 25. He told me this has happened on several installs over recent weeks with some installs going back 8 or 12 poles. He was also sent to do installs and arrived to see no splitter box installed on poles so couldn't proceed with certain installs.

It's hard to know who is at fault, the installer can only proceed with the information he is given and cannot choose the closer splitter box by his own authority.

I cannot blame the KN installer as he did mention it seems to be the planning of what boxes, he did try to call his boss about moving and it was a no chance.

Think the planning engineers messed up, using the crow flies and townland rather than actual the way the lines run along the road.

Just drives me bonkers, crap DSL for years and this rubbish :mad:

I guess having gone through using Opera with text only option on dialup, then crappy dsl another bit of a wait for decent connection might not be all bad.

long_b

Peppa Cig wrote: »

Are they using existing underground ducts where they are in place between pole and house (usually on newer builds)?

People seem to be getting overground connections to house gable?

Nah there's an existing overground cable

halkar

More Music wrote: »

****

€55 per month on 18 month contract for 150Mbps.

[/LIST]

Is this with Eir?
I am looking for broadband only options for FTTH also but all I see on EIR site are for FTTC broadband only options.

Gonzo

halkar wrote: »

Is this with Eir?
I am looking for broadband only options for FTTH also but all I see on EIR site are for FTTC broadband only options.

you will only see the FTTH broadband only options if your premises is passing for FTTH, otherwise you just see ADSL/FTTC broadband only options.

ccazza

Peppa Cig wrote: »

Are they using existing underground ducts where they are in place between pole and house (usually on newer builds)?

People seem to be getting overground connections to house gable?

They brought it in through our underground duct. Didn't take them long to bring it in that way.

Tweaky

ccazza wrote: »

They brought it in through our underground duct. Didn't take them long to bring it in that way.

How long was the duct that they used - the duct to my house is 120M - hoping they can use that - need to look and see if i can run a fish line through it

halkar

Gonzo wrote: »

you will only see the FTTH broadband only options if your premises is passing for FTTH, otherwise you just see ADSL/FTTC broadband only options.

Thanks. Mine is being upgraded which suppose to be done by end of this month according to EIr. It is a new line and I can't even get FTTC as it shows max I can get is 12mb.:D

long_b

halkar wrote: »

Is this with Eir?
I am looking for broadband only options for FTTH also but all I see on EIR site are for FTTC broadband only options.

Eir website for FTTH is a nightmare
Here's what the rep had
55/63/75 for 150/300/1000

Peppa Cig

ccazza wrote: »

They brought it in through our underground duct. Didn't take them long to bring it in that way.

Thanks ccazza - how did they pull it through or did you have a spare pull line in duct already?

Ours is about 60m duct

Peppa Cig

long_b wrote: »

Eir website for FTTH is a nightmare
Here's what the rep had
55/63/75 for 150/300/1000

Above Same as eir sales by phone for standalone FTTH

Eir website won't show standalone options to my knowledge

daraghwal

Peppa Cig wrote: »

Above Same as eir sales by phone for standalone FTTH

Eir website won't show standalone options to my knowledge

If you ask in the live chat they have it.

ccazza

Tweaky wrote: »

How long was the duct that they used - the duct to my house is 120M - hoping they can use that - need to look and see if i can run a fish line through it

Ours would only have been about 50m.

BorneTobyWilde

I had rep call yesterday , said I was now going to have the fastest BB in the world.
WAHOO
What is best deal to sign to?

ccazza

Peppa Cig wrote: »

Thanks ccazza - how did they pull it through or did you have a spare pull line in duct already?

Ours is about 60m duct

We had a spare line in it.

Gonzo

still more installs going on in our area today, didn't realise they would be working on Good Friday. Great to see a decent take up of the service in this area.

snowstreams

Gonzo wrote: »

still more installs going on in our area today, didn't realise they would be working on Good Friday. Great to see a decent take up of the service in this area.

As long as there isnt much contention to worry about!
But at gb speeds i doubt contention could cause much issues unless everyone was watching HD netflix?

Gonzo

snowstreams wrote: »

As long as there isnt much contention to worry about!
But at gb speeds i doubt contention could cause much issues unless everyone was watching HD netflix?

I doubt there will be contention unless every house was to get it and download using their full 1000meg connections all at once.

I'd say most are going for the 150 and some at 300. Very few people will go for the full 1000.

I knew the service would be very popular in our area, former broadband speeds range from 1meg all the way to 15 depending on what part of the area people live in, going to 150 FTTH is a no brainer for most people, however there is some hassle with customers who are on Vodafone paying contracts/fees for very slow connections not being able to port over to Eir without paying Vodafone x amount of money.