One Man Picket outside Murphy and Gunn

JA1

Just passed by a guy with a placard outside Murphy and Gunn in Rathgar saying he bought a car for Eur 30,000 off them which lasted 9 months. "After Sales Service a disgrace".

I was thinking of buying a car off them. Any opinions on their service?

BBDBB

go ask the man the placard would be my advice

TouchingVirus

Ask in Motors. You could also ask the guy with the sign what his actual experience was. I've never bought a car from them though I've experience of their parts department and they're no better or worse than any other I've dealt with

Sir Digby Chicken Caesar

endacl

There's a guy with a placard who says they're no good. On the other hand, they've been in business for years. You don't stay in business for years if you're cr4p.

What do you think?

TouchingVirus

endacl wrote: »

There's a guy with a placard who says they're no good. On the other hand, they've been in business for years. You don't stay in business for years if you're cr4p.

What do you think?

So the one man's opinion should be discarded? Everybody gets a bad one once in a while

helimachoptor

this popped up on my fb stream yesterday

guy bought car and got 12 month engine/gearbox warranty

9 months in gearbox packs up and cost is 9K i think to replace, dealer has no interest, guy goes to manufacturer and they agree to pay 6K but garage will not do goodwill (or really honour warranty) on other 3K as they say that the vehicle is an ex-taxi so should only have a 3 month warranty

Daqster

Someone needs to go down there with a boombox and blast out:

https://www.youtube.com/watch?v=3bIZnaZC8qE

seamus

TouchingVirus wrote: »

So the one man's opinion should be discarded? Everybody gets a bad one once in a while

No, but the guy who stands outside with a placard is clearly not the most stable of individuals.

If the car "lasted" nine months, there are plenty of avenues he can use to get his money back. Standing outside with a placard is not one of them.

weldoninhio

helimachoptor wrote: »

this popped up on my fb stream yesterday

guy bought car and got 12 month engine/gearbox warranty

9 months in gearbox packs up and cost is 9K i think to replace, dealer has no interest, guy goes to manufacturer and they agree to pay 6K but garage will not do goodwill (or really honour warranty) on other 3K as they say that the vehicle is an ex-taxi so should only have a 3 month warranty

I doubt the above is true. Surely if be got a 12 month warranty it would just be a case of going to a solicitor and forcing the garage to honour their contract. I'm willing to bet that the guy "knows his rights" and thinks hes entitled to 12 months warranty.

MRnotlob606

Whats murphy and gunn ? I live outside the pale.

endacl

MRnotlob606 wrote: »

Whats murphy and gunn ? I live outside the pale.

Shoe shop.

wazky

MRnotlob606 wrote: »

Whats murphy and gunn ? I live outside the pale.

A well known drug dealers for the natives of the pale.

BBDBB

huh? why is this man with a placard being labelled as unstable?

endacl

BBDBB wrote: »

huh? why is this man with a placard being labelled as unstable?

It's a heavy placard. Raised his centre of gravity.

Daqster

BBDBB wrote: »

huh? why is this man with a placard being labelled as unstable?

Cause it's clearly too heavy for him to carry.

ScumLord

helimachoptor wrote: »

guy bought car and got 12 month engine/gearbox warranty

If he got a 12 month warranty it should say so on his contract. Surely he should be able to take it to court and get his costs taken care of?

BBDBB

endacl wrote: »

It's a heavy placard. Raised his centre if gravity.

on balance, you could be right

ScouseMouse

seamus wrote: »

No, but the guy who stands outside with a placard is clearly not the most stable of individuals.

If the car "lasted" nine months, there are plenty of avenues he can use to get his money back. Standing outside with a placard is not one of them.

Perhaps, but if you were going to buy a car there and you saw this and heard how they would not honour a warranty, would it not make you think twice? You could go legal, but how long will that take?

If even one prospective customer turns and walks away, it could prompt the garage to honour any warranty due. Of course, thats providing what this is about.

grenache

I say fair play to this dude for standing up for his rights. Bad form by M&G.

TouchingVirus

seamus wrote: »

No, but the guy who stands outside with a placard is clearly not the most stable of individuals.

If the car "lasted" nine months, there are plenty of avenues he can use to get his money back. Standing outside with a placard is not one of them.

What's to say he isn't mid process on these avenues but fancies applying a little pressure to the dealership? Labeling him as unstable is highly presumptuous. Dare I say if I'd have dropped €30,000 on a car that had issues and nobody was living up to their warranty I might do a little protesting myself and I'd consider myself quite stable.

ScumLord

grenache wrote: »

I say fair play to this dude for standing up for his rights. Bad form by M&G.

We don't exactly know he's standing up for his rights. He could feel he should get a 12 month warranty because some part broke sooner than expected.

weldoninhio

grenache wrote: »

I say fair play to this dude for standing up for his rights. Bad form by M&G.

Cool, so whats the full story?? What happened?

BBDBB

ScumLord wrote: »

We don't exactly know he's standing up for his rights. He could feel he should get a 12 month warranty because some part broke sooner than expected.

neither do we know that he is unstable and protesting over nothing

kneemos

BBDBB wrote: »

neither do we know that he is unstable and protesting over nothing

All we really know is that he's picketing outside M+G.

That's if it's really him.

LiamoSail

Is the issue that he used the car as a taxi thus invalidating the warranty, or the garage sold a car which had previously been used as a taxi and mistakingly gave a 12 month warranty?

I would have thought that if he had the warranty in writing, he'd have a solid case against the dealer. Conversely, if the manufacturer is willing to provide the parts without charge, the dealer must be fairly confident in their own position to refuse to provide the labour for free

ScumLord

BBDBB wrote: »

neither do we know that he is unstable and protesting over nothing

If he has a 12 month warranty in his contract as stated he can just sue, he'll win and get costs.

SV

PLEASE SHARE....My Dad Bought a 2010 Audi A6 from MURPHY AND GUNN for €30,000. 9 months later the GEARBOX WENT. This well known garage gave 12 month warranty with car when it was purchased AS A TAXI.... When car was returned due to gearbox problems MURPHY AND GUNN refused to fix the car as they said warranty was only 3months because it was a taxi. CONTRACT THAT WAS SIGNED STATED 12 MONTH WARRANTY, THIS GARAGE DOES NOT STAND BY WARRANTY....The cost of gearbox to be fixed was €7,000. Murphy and Gunn refused to pay, which led Dave to go to Audi Ireland. After 10 weeks Audi Ireland as a good will gesture decided they would pay €4,000. Murphy and Gunn refused to co-operate with the remaining €3,000 which left Dave with no option but to pay €3,000 to get his car back. DISGRACEFUL considering he had a 12 month warranty. This man was unfairly treated for 10 weeks. PLEASE SHARE

This is what's being shared on facebook about it

kneemos

ScumLord wrote: »

If he has a 12 month warranty in his contract as stated he can just sue, he'll win and get costs.

The dealer is probably waiting for a solicitors letter before they move in it.

BBDBB

assuming the above is accurate, fair play to him for getting off his arse and taking direct action and for it being via peaceful protest

Wompa1

SV wrote: »

This is what's being shared on facebook about it

Contracts are legally binding...he could sue...if he's telling the truth

weldoninhio

That facebook post looks like BS to be honest. Look at how its written, starts off with "My Dad bought...", then moves onto "left Dave with no option but to pay...." and finally "This man was unfairly untreated...."

Written by someone trying to be emotive but then as they went on they slipped into their normal style of writing and didn't follow through on the Dad angle. Looks like a fairytale someones trying to spin to gain support.

mathepac

seamus wrote: »

No, but the guy who stands outside with a placard is clearly not the most stable of individuals. ...

Ah, boards posters offering remote mental health assessments.

ScumLord wrote: »

We don't exactly know he's standing up for his rights. He could feel he should get a 12 month warranty because some part broke sooner than expected.

We don't know much about the situation apart from the quoted Facebook post, not that a lack of knowledge has ever stopped the commentators here.

chopper6

There are numerous avenues that can be used by the consumer in the event that goods or services are deemed to be unsatisfatory.

Hanging around outside a shop with a sign is not considered to be one of them...so yeah,he's probably mental.

mathepac

ScumLord wrote: »

If he has a 12 month warranty in his contract as stated he can just sue, he'll win and get costs.

Perhaps, but he'd have to fund the suit up-front with hard cash, having already parted with 30k. Solicitors tend not to take cases like this on spec.

ScumLord

mathepac wrote: »

Perhaps, but he'd have to fund the suit up-front with hard cash, having already parted with 30k. Solicitors tend not to take cases like this on spec.

I've never paid a solicitor up front. A solicitor probably wouldn't even tell you what the costs are up front as they have to make them up as they go along. It's the money solicitors chase, they're client can be stone broke as long as they know someone will pay the bill at the end they'll take the case. Which may be telling.

Pure Culchie

Passed by this "picket" this morning and I thought if you had a strong legal case, why would you stand outside
somewhere on a winters day holding a badly spelt placard.

Looks like these "protestors" are trying it on to me.
I imagine the solicitors would have a field day against the car brands if their case was legitimate at all

laugh

He's within his rights to what he is doing now and is at no risk of losing anything further except his time.

Skill Magill

Maybe he never put oil in the gearbox and it was his own fault it gave up.

TouchingVirus

Skill Magill wrote: »

Maybe he never put oil in the gearbox and it was his own fault it gave up.

That lifetime transmission oil? :pac:

Khannie

seamus wrote: »

there are plenty of avenues he can use to get his money back. Standing outside with a placard is not one of them.

Wrong. It is one of them and a highly effective one given all the negative publicity they're going to get.

endacl

laugh wrote: »

He's within his rights to what he is doing now and is at no risk of losing anything further except his time.

And dignity?

ScumLord

Khannie wrote: »

Wrong. It is one of them and a highly effective one given all the negative publicity they're going to get.

The company could end up suing him if he's slandering the company.

TouchingVirus

ScumLord wrote: »

The company could end up suing him if he's slandering the company.

It's only slander if it's a false statement.

anewme

This came up on my facebook feed through a friend. It then says on Murphy and Gunns page that they will pay the remaining 3,000 (to avoid bad publicity, I'd say) and then there are a load more comments from what would appear to be his family and friends saying no, that's not good enough, he wants compensation for not working as a result of being off the road at a busy time of the year and they are back picketing today to get more money. Anyone who questions them or their motives, they seem to round on them and say they are working for Murphy and Gunn, etc.

There was a photo of 3 people with placards, which they said were written by the man's 12 year old grandson (to help the cause!!!)

The real crux of the matter is this:

The car is a 2010 Audi A6 - it would normally have a 12 month used car warranty sold with it by the Garage. It did cost 30K which is a lot for anyone to pay for a car which was purchased at 3 years old. However, if the car is purchased as a taxi, there is only a 3 month warranty with it. It is up to the customer then to proceed on that basis if they want to. That is pretty standard within the industry. Another taxi man made this comment on the facebook page.

If Murphy and Gunn knowing that the car was to be used as a taxi still offered a 12 month warranty, then they should of course pay up.

Sir Humphrey Appleby

laugh wrote: »

He's within his rights to what he is doing now and is at no risk of losing anything further except his time.

Unless he is not telling the truth in which case he could be done for defamation.

Saucy McKetchup

Sir Humphrey Appleby wrote: »

Unless he is not telling the truth in which case he could be done for defamation.

Looks like he is with murphy and Gunn willing to pay him back the €3000 for the repairs, now he's looking for loss of earnings, some people just don't know when to give up

ringadingding

Originally Posted by :
PLEASE SHARE....My Dad Bought a 2010 Audi A6 from MURPHY AND GUNN for €30,000. 9 months later the GEARBOX WENT. This well known garage gave 12 month warranty with car when it was purchased AS A TAXI.... When car was returned due to gearbox problems MURPHY AND GUNN refused to fix the car as they said warranty was only 3months because it was a taxi. CONTRACT THAT WAS SIGNED STATED 12 MONTH WARRANTY, THIS GARAGE DOES NOT STAND BY WARRANTY....The cost of gearbox to be fixed was €7,000. Murphy and Gunn refused to pay, which led Dave to go to Audi Ireland. After 10 weeks Audi Ireland as a good will gesture decided they would pay €4,000. Murphy and Gunn refused to co-operate with the remaining €3,000 which left Dave with no option but to pay €3,000 to get his car back. DISGRACEFUL considering he had a 12 month warranty. This man was unfairly treated for 10 weeks. PLEASE SHARE


Lyk if u cryd

Santa Cruz

Daqster wrote: »

Cause it's clearly too heavy for him to carry.

Why hasn't this man rang Joe? or is he Rich Boy Barrett

anewme

read a few more comments on this on the websites. Some of the comments on the M&G website are shocking.

Its definitely down to : was it disclosed that it was to be used as a taxi?

Customers Daughter said: he drove into the garage in a taxi.

That does not mean that M&G know it is going to be used as a taxi. He could have been driving someone elses car. Would love to know did he trade in his taxi that he drove in with. That would be a sign enough for me.

I would reckon if you read the contract from M&G that it states in it that the 12 month warranty covers a private vehicle only.

Murphy & Gunn said on their page:
Murphy & Gunn have been selling cars in Rathgar since 1960. We have built our reputation by trading with honesty and integrity.

We always honour commitments made to customers including warranties on used cars. In the unlikely event that a customer has a grievance, there is an agreed process to resolve disputes. This does not include picketing our premises.

BBDBB

anewme wrote: »

Murphy & Gunn said on their page:
Murphy & Gunn have been selling cars in Rathgar since 1960. We have built our reputation by trading with honesty and integrity.

We always honour commitments made to customers including warranties on used cars. In the unlikely event that a customer has a grievance, there is an agreed process to resolve disputes. This does not include picketing our premises.[/QUOTE]


a process agreed by whom?
actually, yes it does include picketing your premises, provided its done lawfully, its a perfectly legitimate way to express your dissatisfaction with how you have been treated as a customer. If a few more people did it, perhaps companies would stop giving such poor customer service and passing off having a process written down in a staff handbook as being sufficient.