One Man Picket outside Murphy and Gunn

weldoninhio · 10-01-2014 03:54PM

That facebook post looks like BS to be honest. Look at how its written, starts off with "My Dad bought...", then moves onto "left Dave with no option but to pay...." and finally "This man was unfairly untreated...."

Written by someone trying to be emotive but then as they went on they slipped into their normal style of writing and didn't follow through on the Dad angle. Looks like a fairytale someones trying to spin to gain support.

mathepac · 10-01-2014 04:01PM

seamus wrote: »

No, but the guy who stands outside with a placard is clearly not the most stable of individuals. ...

Ah, boards posters offering remote mental health assessments.

ScumLord wrote: »

We don't exactly know he's standing up for his rights. He could feel he should get a 12 month warranty because some part broke sooner than expected.

We don't know much about the situation apart from the quoted Facebook post, not that a lack of knowledge has ever stopped the commentators here.

chopper6 · 10-01-2014 04:05PM

There are numerous avenues that can be used by the consumer in the event that goods or services are deemed to be unsatisfatory.

Hanging around outside a shop with a sign is not considered to be one of them...so yeah,he's probably mental.

mathepac · 10-01-2014 04:06PM

ScumLord wrote: »

If he has a 12 month warranty in his contract as stated he can just sue, he'll win and get costs.

Perhaps, but he'd have to fund the suit up-front with hard cash, having already parted with 30k. Solicitors tend not to take cases like this on spec.

ScumLord · 10-01-2014 04:10PM

mathepac wrote: »

Perhaps, but he'd have to fund the suit up-front with hard cash, having already parted with 30k. Solicitors tend not to take cases like this on spec.

I've never paid a solicitor up front. A solicitor probably wouldn't even tell you what the costs are up front as they have to make them up as they go along. It's the money solicitors chase, they're client can be stone broke as long as they know someone will pay the bill at the end they'll take the case. Which may be telling.

Pure Culchie · 10-01-2014 06:31PM

Passed by this "picket" this morning and I thought if you had a strong legal case, why would you stand outside
somewhere on a winters day holding a badly spelt placard.

Looks like these "protestors" are trying it on to me.
I imagine the solicitors would have a field day against the car brands if their case was legitimate at all

laugh · 10-01-2014 06:36PM

He's within his rights to what he is doing now and is at no risk of losing anything further except his time.

Skill Magill · 10-01-2014 06:47PM

Maybe he never put oil in the gearbox and it was his own fault it gave up.

TouchingVirus · 10-01-2014 06:58PM

Skill Magill wrote: »

Maybe he never put oil in the gearbox and it was his own fault it gave up.

That lifetime transmission oil? :pac:

Khannie · 10-01-2014 07:03PM

seamus wrote: »

there are plenty of avenues he can use to get his money back. Standing outside with a placard is not one of them.

Wrong. It is one of them and a highly effective one given all the negative publicity they're going to get.

endacl · 10-01-2014 07:13PM

laugh wrote: »

He's within his rights to what he is doing now and is at no risk of losing anything further except his time.

And dignity?

ScumLord · 10-01-2014 07:15PM

Khannie wrote: »

Wrong. It is one of them and a highly effective one given all the negative publicity they're going to get.

The company could end up suing him if he's slandering the company.

TouchingVirus · 10-01-2014 07:36PM

ScumLord wrote: »

The company could end up suing him if he's slandering the company.

It's only slander if it's a false statement.

anewme · 11-01-2014 10:18AM

This came up on my facebook feed through a friend. It then says on Murphy and Gunns page that they will pay the remaining 3,000 (to avoid bad publicity, I'd say) and then there are a load more comments from what would appear to be his family and friends saying no, that's not good enough, he wants compensation for not working as a result of being off the road at a busy time of the year and they are back picketing today to get more money. Anyone who questions them or their motives, they seem to round on them and say they are working for Murphy and Gunn, etc.

There was a photo of 3 people with placards, which they said were written by the man's 12 year old grandson (to help the cause!!!)

The real crux of the matter is this:

The car is a 2010 Audi A6 - it would normally have a 12 month used car warranty sold with it by the Garage. It did cost 30K which is a lot for anyone to pay for a car which was purchased at 3 years old. However, if the car is purchased as a taxi, there is only a 3 month warranty with it. It is up to the customer then to proceed on that basis if they want to. That is pretty standard within the industry. Another taxi man made this comment on the facebook page.

If Murphy and Gunn knowing that the car was to be used as a taxi still offered a 12 month warranty, then they should of course pay up.

Sir Humphrey Appleby · 11-01-2014 10:36AM

laugh wrote: »

He's within his rights to what he is doing now and is at no risk of losing anything further except his time.

Unless he is not telling the truth in which case he could be done for defamation.

Saucy McKetchup · 11-01-2014 10:40AM

Sir Humphrey Appleby wrote: »

Unless he is not telling the truth in which case he could be done for defamation.

Looks like he is with murphy and Gunn willing to pay him back the €3000 for the repairs, now he's looking for loss of earnings, some people just don't know when to give up

ringadingding · 11-01-2014 10:43AM

Originally Posted by :
PLEASE SHARE....My Dad Bought a 2010 Audi A6 from MURPHY AND GUNN for €30,000. 9 months later the GEARBOX WENT. This well known garage gave 12 month warranty with car when it was purchased AS A TAXI.... When car was returned due to gearbox problems MURPHY AND GUNN refused to fix the car as they said warranty was only 3months because it was a taxi. CONTRACT THAT WAS SIGNED STATED 12 MONTH WARRANTY, THIS GARAGE DOES NOT STAND BY WARRANTY....The cost of gearbox to be fixed was €7,000. Murphy and Gunn refused to pay, which led Dave to go to Audi Ireland. After 10 weeks Audi Ireland as a good will gesture decided they would pay €4,000. Murphy and Gunn refused to co-operate with the remaining €3,000 which left Dave with no option but to pay €3,000 to get his car back. DISGRACEFUL considering he had a 12 month warranty. This man was unfairly treated for 10 weeks. PLEASE SHARE

Lyk if u cryd

Santa Cruz · 11-01-2014 10:57AM

Daqster wrote: »

Cause it's clearly too heavy for him to carry.

Why hasn't this man rang Joe? or is he Rich Boy Barrett

anewme · 11-01-2014 11:04AM

read a few more comments on this on the websites. Some of the comments on the M&G website are shocking.

Its definitely down to : was it disclosed that it was to be used as a taxi?

Customers Daughter said: he drove into the garage in a taxi.

That does not mean that M&G know it is going to be used as a taxi. He could have been driving someone elses car. Would love to know did he trade in his taxi that he drove in with. That would be a sign enough for me.

I would reckon if you read the contract from M&G that it states in it that the 12 month warranty covers a private vehicle only.

Murphy & Gunn said on their page:
Murphy & Gunn have been selling cars in Rathgar since 1960. We have built our reputation by trading with honesty and integrity.

We always honour commitments made to customers including warranties on used cars. In the unlikely event that a customer has a grievance, there is an agreed process to resolve disputes. This does not include picketing our premises.

BBDBB · 11-01-2014 11:09AM

anewme wrote: »

Murphy & Gunn said on their page:
Murphy & Gunn have been selling cars in Rathgar since 1960. We have built our reputation by trading with honesty and integrity.

We always honour commitments made to customers including warranties on used cars. In the unlikely event that a customer has a grievance, there is an agreed process to resolve disputes. This does not include picketing our premises.[/QUOTE]

a process agreed by whom?
actually, yes it does include picketing your premises, provided its done lawfully, its a perfectly legitimate way to express your dissatisfaction with how you have been treated as a customer. If a few more people did it, perhaps companies would stop giving such poor customer service and passing off having a process written down in a staff handbook as being sufficient.

anewme · 11-01-2014 11:13AM

BBDBB wrote: »

anewme wrote: »

read a few more comments on this on the websites. Some of the comments on the M&G website are shocking.

Its definitely down to : was it disclosed that it was to be used as a taxi?

Customers Daughter said: he drove into the garage in a taxi.

That does not mean that M&G know it is going to be used as a taxi. He could have been driving someone elses car. Would love to know did he trade in his taxi that he drove in with. That would be a sign enough for me.

I would reckon if you read the contract from M&G that it states in it that the 12 month warranty covers a private vehicle only.

Murphy & Gunn said on their page:
Murphy & Gunn have been selling cars in Rathgar since 1960. We have built our reputation by trading with honesty and integrity.

We always honour commitments made to customers including warranties on used cars. In the unlikely event that a customer has a grievance, there is an agreed process to resolve disputes. This does not include picketing our premises.[/QUOTE]

a process agreed by whom?
actually, yes it does include picketing your premises, provided its done lawfully, its a perfectly legitimate way to express your dissatisfaction with how you have been treated as a customer. If a few more people did it, perhaps companies would stop iving such poor customer service and passing off having a process written down in a staff handbook as being sufficient.

Hmmm, good question - dont know really, never looked into it in that much detail.

I would have thought any process for resolving disputes would form part of the sales contract signed by Garage and Customer at point of sale?

The dispute in this case definitely hinges on the taxi use and the contract surrounding that element of it.

BBDBB · 11-01-2014 11:17AM

anewme wrote: »

BBDBB wrote: »

Hmmm, good question - dont know really, never looked into it in that much detail.

I would have thought any process for resolving disputes would form part of the sales contract signed by Garage and Customer at point of sale?

it may do however, if one side of any contract feels they have a legitimate claim that the other party has not held up their side of the contract then the contract could be argued to be null and void.
Also it doesn't change a persons right to peaceful & lawful protest
However you are correct in implying that it shouldn't be the first step a customer with a grievance should take

Red Crow · 11-01-2014 11:18AM

How do you know that he hasn't gone to a solicitor and is just now going out of his way to make Murphy and Gunn look like a bad dealership? If the stuff on FB is true then shame on them

Sunnyisland · 11-01-2014 11:18AM

If I paid 30,000 for a car, taxi or no taxi I wouldent be to pleased if it went after 9 months, or is this normal ?

Red Crow · 11-01-2014 11:20AM

Actually this matter has been settled. Murphy and Gunn ave paid the man €3k so he can get the car fixed. Looks like it worked. Fair play

Red Crow · 11-01-2014 11:21AM

realies wrote: »

If I paid 30,000 for a car, taxi or no taxi I wouldent be to pleased if it went after 9 months, or is this normal ?

Absolutely not normal at all.

smurgen · 11-01-2014 11:21AM

Dublin forum?every piece of crap that happens up there seems to show up in after hours

Red Crow · 11-01-2014 11:22AM

smurgen wrote: »

Dublin forum?every piece of crap that happens up there seems to show up in after hours

DEY TUK OR JERBS

Sunnyisland · 11-01-2014 11:24AM

smurgen wrote: »

Dublin forum?every piece of crap that happens up there seems to show up in after hours

It could of happened to anyone buying a car anywhere in the country, it's an interesting live story, and if you don't like it don't read it just like I do with the Examiner...

anewme · 11-01-2014 11:30AM

Red Crow wrote: »

Actually this matter has been settled. Murphy and Gunn ave paid the man €3k so he can get the car fixed. Looks like it worked. Fair play

No, it would seem they are still not happy, back picketing looking for loss of earnings.

I actually think this is a very interesting consumer case and should be on the boards.

One Man Picket outside Murphy and Gunn

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