seamus wrote: » No, but the guy who stands outside with a placard is clearly not the most stable of individuals. ...
ScumLord wrote: » We don't exactly know he's standing up for his rights. He could feel he should get a 12 month warranty because some part broke sooner than expected.
ScumLord wrote: » If he has a 12 month warranty in his contract as stated he can just sue, he'll win and get costs.
mathepac wrote: » Perhaps, but he'd have to fund the suit up-front with hard cash, having already parted with 30k. Solicitors tend not to take cases like this on spec.
Skill Magill wrote: » Maybe he never put oil in the gearbox and it was his own fault it gave up.
seamus wrote: » there are plenty of avenues he can use to get his money back. Standing outside with a placard is not one of them.
laugh wrote: » He's within his rights to what he is doing now and is at no risk of losing anything further except his time.
Khannie wrote: » Wrong. It is one of them and a highly effective one given all the negative publicity they're going to get.
ScumLord wrote: » The company could end up suing him if he's slandering the company.
Sir Humphrey Appleby wrote: » Unless he is not telling the truth in which case he could be done for defamation.
Daqster wrote: » Cause it's clearly too heavy for him to carry.
anewme wrote: » Murphy & Gunn said on their page: Murphy & Gunn have been selling cars in Rathgar since 1960. We have built our reputation by trading with honesty and integrity.We always honour commitments made to customers including warranties on used cars. In the unlikely event that a customer has a grievance, there is an agreed process to resolve disputes. This does not include picketing our premises.[/QUOTE] a process agreed by whom? actually, yes it does include picketing your premises, provided its done lawfully, its a perfectly legitimate way to express your dissatisfaction with how you have been treated as a customer. If a few more people did it, perhaps companies would stop giving such poor customer service and passing off having a process written down in a staff handbook as being sufficient.
BBDBB wrote: » anewme wrote: » read a few more comments on this on the websites. Some of the comments on the M&G website are shocking. Its definitely down to : was it disclosed that it was to be used as a taxi? Customers Daughter said: he drove into the garage in a taxi. That does not mean that M&G know it is going to be used as a taxi. He could have been driving someone elses car. Would love to know did he trade in his taxi that he drove in with. That would be a sign enough for me. I would reckon if you read the contract from M&G that it states in it that the 12 month warranty covers a private vehicle only. Murphy & Gunn said on their page: Murphy & Gunn have been selling cars in Rathgar since 1960. We have built our reputation by trading with honesty and integrity.We always honour commitments made to customers including warranties on used cars. In the unlikely event that a customer has a grievance, there is an agreed process to resolve disputes. This does not include picketing our premises.[/QUOTE] a process agreed by whom? actually, yes it does include picketing your premises, provided its done lawfully, its a perfectly legitimate way to express your dissatisfaction with how you have been treated as a customer. If a few more people did it, perhaps companies would stop iving such poor customer service and passing off having a process written down in a staff handbook as being sufficient. Hmmm, good question - dont know really, never looked into it in that much detail. I would have thought any process for resolving disputes would form part of the sales contract signed by Garage and Customer at point of sale? The dispute in this case definitely hinges on the taxi use and the contract surrounding that element of it.
anewme wrote: » read a few more comments on this on the websites. Some of the comments on the M&G website are shocking. Its definitely down to : was it disclosed that it was to be used as a taxi? Customers Daughter said: he drove into the garage in a taxi. That does not mean that M&G know it is going to be used as a taxi. He could have been driving someone elses car. Would love to know did he trade in his taxi that he drove in with. That would be a sign enough for me. I would reckon if you read the contract from M&G that it states in it that the 12 month warranty covers a private vehicle only. Murphy & Gunn said on their page: Murphy & Gunn have been selling cars in Rathgar since 1960. We have built our reputation by trading with honesty and integrity.We always honour commitments made to customers including warranties on used cars. In the unlikely event that a customer has a grievance, there is an agreed process to resolve disputes. This does not include picketing our premises.[/QUOTE] a process agreed by whom? actually, yes it does include picketing your premises, provided its done lawfully, its a perfectly legitimate way to express your dissatisfaction with how you have been treated as a customer. If a few more people did it, perhaps companies would stop iving such poor customer service and passing off having a process written down in a staff handbook as being sufficient.
anewme wrote: » BBDBB wrote: » Hmmm, good question - dont know really, never looked into it in that much detail. I would have thought any process for resolving disputes would form part of the sales contract signed by Garage and Customer at point of sale? it may do however, if one side of any contract feels they have a legitimate claim that the other party has not held up their side of the contract then the contract could be argued to be null and void. Also it doesn't change a persons right to peaceful & lawful protest However you are correct in implying that it shouldn't be the first step a customer with a grievance should take
BBDBB wrote: » Hmmm, good question - dont know really, never looked into it in that much detail. I would have thought any process for resolving disputes would form part of the sales contract signed by Garage and Customer at point of sale?
realies wrote: » If I paid 30,000 for a car, taxi or no taxi I wouldent be to pleased if it went after 9 months, or is this normal ?
smurgen wrote: » Dublin forum?every piece of crap that happens up there seems to show up in after hours
Red Crow wrote: » Actually this matter has been settled. Murphy and Gunn ave paid the man €3k so he can get the car fixed. Looks like it worked. Fair play
