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Sky Jobs

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    #1442
    Dani2411
    Registered Users Posts: 3 ✭Dani2411


    Hi I have my open evening tomorrow and start monday too , I am just wondering what buses from the city centre stop close to the building :) ?


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    #1443
    friendlybee
    Registered Users Posts: 48 ✭friendlybee


    Dani2411 wrote: »
    Hi I have my open evening tomorrow and start monday too , I am just wondering what buses from the city centre stop close to the building :) ?

    Hi. Try checking under www.dublinbus.ie under route planner and get off either upper baggot street or Burlington road. I think it's bus 27/38. Hope it helps a little


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    #1444
    Dani2411
    Registered Users Posts: 3 ✭Dani2411


    Hiya Cheers And do you know the times of the opening evening i wrote them down but lost it :(


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    #1445
    CMpunked
    Registered Users Posts: 14,600 ✭✭✭✭CMpunked


    Dani2411 wrote: »
    Hi I have my open evening tomorrow and start monday too , I am just wondering what buses from the city centre stop close to the building :) ?
    <removed on request of the user>


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    #1446
    RVN10
    Registered Users Posts: 1,304 ✭✭✭RVN10


    Dani2411 wrote: »
    Hiya Cheers And do you know the times of the opening evening i wrote them down but lost it :(

    It's starting at 6 , just go to reception and someone will meet us there :)


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    #1447
    Leo 86
    Registered Users Posts: 4 ✭Leo 86


    Hi guys. I just had my first round of interviews for service advisor and tomorrow I have my second round. I have a few questions and was hoping somebody would be able to help. I checked through the first fifty pages of this board but didn't find the answers I was looking for so I thought I'd ask myself.

    Firstly is there anything in particular I should do to prepare for the role-play?

    Do service providers make calls to sell packages or do we just receive calls to help customers resolve queries and issues? Also are there any quotas that should be reached and what happens if you don't reach them?

    I was also told that I would 2 days off each week but I read somewhere that they had to work some 7 day shifts. Can someone confirm this?

    Are we expected to do much overtime and are we given days off in lieu?

    And finally I have heard some really positive things about working for sky. Is it really as good as people say it is or does anybody have any reservations? From what I've heard I expect I'll be happy at sky if I'm accepted but I would like to hear people's opinions before and if I'm accepted. Of course you can pm me and naturally I won't publicize any responses. Any help would be greatly appreciated. Thanks in advance.


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    #1448
    Wils110
    Closed Accounts Posts: 548 ✭✭✭Wils110


    Service can do sales through service generally boxes and upgrades,a sky week starts Friday so your working 5 days of last week and mon,tues,wed,thursfri,sat,sun,wed,thurs,.....overtime they just ask if your available no buggy if you can't......sky layit on the table from the start their will be change that could come out of no where but its the call centre way


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    #1449
    LowKeyReturn
    Closed Accounts Posts: 934 ✭✭✭LowKeyReturn


    Leo 86 wrote: »
    Hi guys. I just had my first round of interviews for service advisor and tomorrow I have my second round. I have a few questions and was hoping somebody would be able to help. I checked through the first fifty pages of this board but didn't find the answers I was looking for so I thought I'd ask myself.

    Sure fire away :D
    Leo 86 wrote: »
    Firstly is there anything in particular I should do to prepare for the role-play?

    IMHO be yourself - they have definitive parameters they are looking for - and they are generally a particular personality type. Helpful, enthusiastic, positive and enthusiastic. If you aren't genuinely these things it's pointless to fake as you'll hate the job.
    Leo 86 wrote: »
    Do service providers make calls to sell packages or do we just receive calls to help customers resolve queries and issues? Also are there any quotas that should be reached and what happens if you don't reach them?

    You don't do sales, that's sales funnily enough. You're measured on how happy the customer is with your service through a survey that's sent out to them.
    Leo 86 wrote: »
    I was also told that I would 2 days off each week but I read somewhere that they had to work some 7 day shifts. Can someone confirm this?

    Yes but you then work a shorter week at some point.
    Leo 86 wrote: »
    Are we expected to do much overtime and are we given days off in lieu?

    No to OT and Yes to time back if you do - AFAIK
    Leo 86 wrote: »
    And finally I have heard some really positive things about working for sky. Is it really as good as people say it is or does anybody have any reservations? From what I've heard I expect I'll be happy at sky if I'm accepted but I would like to hear people's opinions before and if I'm accepted. Of course you can pm me and naturally I won't publicize any responses. Any help would be greatly appreciated. Thanks in advance.

    They really are pretty good to work for. You just have to be prepared for the fact that it's pretty new and ramping up. Things change suddenly and they are learning how it all fits together.


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    #1450
    Niall1992
    Registered Users Posts: 21 ✭Niall1992


    Hi guys, just got a call to say I'm through to the first round of interviews and assessments next Wednesday. It's for the service provider position. Can anyone pm me on what to expect? I want to be prepared! Thanks! :)


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    #1451
    Football Manager
    Banned (with Prison Access) Posts: 8 ✭Football Manager


    Hi guys

    I have an assessment too on Wednesday, if anyone would be so kind as to pm what to expect/interview questions

    Thank you :)


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    #1452
    MrBond
    Registered Users Posts: 1 ✭MrBond


    I'm just after applying Saturday how long does it take for them to get back to you?


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    #1453
    Ilanda
    Registered Users Posts: 2 ✭Ilanda


    Had round now invited for round two now. Interview in my opinion is more to do with you and wether you have personally traits that would suit customer service. Also questions such as 'describe a situation when you showed you understood someone else's point of view' I was also asked what I'd found out about sky from research, so worth your while to do some research. Know why you want to join them and why you think you are a fit. Be yourself though it all. Good luck.


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    #1454
    Football Manager
    Banned (with Prison Access) Posts: 8 ✭Football Manager


    My round one is tomorrow but they rang to re-schedule until next Monday. Weird!


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    #1455
    snobs60
    Registered Users Posts: 5 ✭snobs60


    Hi I just had my selection session assessment today. I was wondering what happens next?? They said they would send me an e-mail within the next 2 to 3 days about stage 2. I was wondering if you get to stage 2 have you got the job ??

    Can anyone help??????


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    #1456
    LowKeyReturn
    Closed Accounts Posts: 934 ✭✭✭LowKeyReturn


    snobs60 wrote: »
    Hi I just had my selection session assessment today. I was wondering what happens next?? They said they would send me an e-mail within the next 2 to 3 days about stage 2. I was wondering if you get to stage 2 have you got the job ??

    Can anyone help??????

    Stage two is simply part of the process. Expect more of the same from assessment 1 and a mock call experience.


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    #1457
    friendlybee
    Registered Users Posts: 48 ✭friendlybee


    Anyone starting work on 10th June??


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    #1458
    snobs60
    Registered Users Posts: 5 ✭snobs60


    LowKeyReturn wrote: »
    Stage two is simply part of the process. Expect more of the same from assessment 1 and a mock call experience.
    I just got a call to come back tomorrow for stage 2. They said i will be doing a practice call and working in a group.

    any tips???


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    #1459
    LowKeyReturn
    Closed Accounts Posts: 934 ✭✭✭LowKeyReturn


    Be yourself, relax into it. If you do mange to fake the interview process you'll just end up failing probation. Sky have excellent customer service on the whole so bear that in mind.


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    #1460
    snobs60
    Registered Users Posts: 5 ✭snobs60


    LowKeyReturn wrote: »
    Be yourself, relax into it. If you do mange to fake the interview process you'll just end up failing probation. Sky have excellent customer service on the whole so bear that in mind.
    Thanks alot for your help hopefully it goes well :D


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    #1461
    BigFool
    Closed Accounts Posts: 35 ✭BigFool


    Hello Sky hopefuls...
    My identity will be blown now with this post...
    Having worked for Sky since feb and recently left, I have to say its certainly not the bees knees.. Unless u are a total lick a#r* and like last minute change then this is not for you. Saying that, the majority of TLs are cool apart from one <snip>.... Your choice


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    #1462
    Mr Simpson
    Closed Accounts Posts: 7,332 ✭✭✭Mr Simpson


    BigFool wrote: »
    My identity will be blown now with this post...

    It already was :D Best of luck mate


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    #1463
    Niall1992
    Registered Users Posts: 21 ✭Niall1992


    If i got the job I will be moving to Dublin, quite a distance! Would it be worth my time? Not looking good from the recent posts!


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    #1464
    BigFool
    Closed Accounts Posts: 35 ✭BigFool


    Niall1992 wrote: »
    If i got the job I will be moving to Dublin, quite a distance! Would it be worth my time? Not looking good from the recent posts!

    Depending what ur situation is nialler it's totally up to you. A jobs a job at the end of the day!


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    #1465
    celt262
    Registered Users Posts: 3,376 ✭✭✭celt262


    What is the starting salary for these roles?


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    #1466
    LowKeyReturn
    Closed Accounts Posts: 934 ✭✭✭LowKeyReturn


    Niall1992 wrote: »
    If i got the job I will be moving to Dublin, quite a distance! Would it be worth my time? Not looking good from the recent posts!

    What one p!ssed of person? No I'd say it's not worth your time if you are so easily lead. Try it out and see if you like it - crash somewhere for a while.

    The place is in the middle of a ramp up and things are changing quickly. Mistakes are certainly being made but the business is still new. Frankly more thought could go into things and there could be less last second change but then again I prefer that to continuing to do things the wrong way.


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    #1467
    Niall1992
    Registered Users Posts: 21 ✭Niall1992


    LowKeyReturn wrote: »
    What one p!ssed of person? No I'd say it's not worth your time if you are so easily lead. Try it out and see if you like it - crash somewhere for a while.

    The place is in the middle of a ramp up and things are changing quickly. Mistakes are certainly being made but the business is still new. Frankly more thought could go into things and there could be less last second change but then again I prefer that to continuing to do things the wrong way.

    I'm well able to make my own decisions, however the money I'd have to put in to set up would be a lot!

    No harm in questioning why he didn't enjoy working there?


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    #1468
    BigFool
    Closed Accounts Posts: 35 ✭BigFool


    LowKeyReturn wrote: »
    What one p!ssed of person? No I'd say it's not worth your time if you are so easily lead. Try it out and see if you like it - crash somewhere for a while.

    The place is in the middle of a ramp up and things are changing quickly. Mistakes are certainly being made but the business is still new. Frankly more thought could go into things and there could be less last second change but then again I prefer that to continuing to do things the wrong way.

    Excuse me ms lowkeyreturn... Are u currently a sky employee? When did u start?


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    #1469
    Football Manager
    Banned (with Prison Access) Posts: 8 ✭Football Manager


    How are they for checking references? 3 of mine will be fine but my most recent one probably won't be the most glowing


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    #1470
    Mr Simpson
    Closed Accounts Posts: 7,332 ✭✭✭Mr Simpson


    Football Manager wrote: »
    How are they for checking references? 3 of mine will be fine but my most recent one probably won't be the most glowing

    They use a background check company, they are thorough


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    #1471
    helimachoptor
    Moderators, Science, Health & Environment Moderators Posts: 21,640 Mod ✭✭✭✭helimachoptor


    Yeah it's pretty thorough tbh, however once you didn't blow up the building you'll be five presuming everything else checks out


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