SportsDirect.com

MJ434

Site is down for me

EDIT:Back up now but very slow.:/

Kashkai

Received my second order this morning, or should I say, half my second order as when I opened the box, five of the 11 items I ordered were not there. The enclosed dispatch document does state that all items were included but that's rubbish as the small box that arrived could not have held everything I ordered.

Have emailed the company but judging by previous comments on the level of Customer service, this may end up going to a PayPal dispute.

Typhoon.

First order received.... everything super

Find the Pierre Cardin stuff loose fitting.... lee cooper smaller fitting and karrimor perfect

The mug is a nice littlw extra too

Al Capwned

i better get a mug.

MJ434

Ordered at 3pm today ..Its processing now ..when should i expect it?

RidleyRider

MJ434 wrote: »

Ordered at 3pm today ..Its processing now ..when should i expect it?

Probably next Monday.

uck51js9zml2yt

Al Capwned wrote: »

i better get a mug.

I didn't get one

DubOnHoliday

Its taking an hour to drink a cup of tea since I got that mug!

makeorbrake

Prosperous Dave wrote: »

Have emailed the company but judging by previous comments on the level of Customer service, this may end up going to a PayPal dispute.

Send the email and open the paypal dispute at the same time - don't wait for a response to your mail.

Have sent 2x mails now - and no reply. 3rd just sent asking for their complaints process - before going further.

Whilst many here are getting carried away with the stack it high, sell it cheap policy of SD, there are some very basic things that any business should be capable of maintaining - specifically in terms of contact with their customers.

I've €200 of goods ordered since the end of February and no contact whatsoever from SD.

MJ434

makeorbrake wrote: »

Send the email and open the paypal dispute at the same time - don't wait for a response to your mail.

Have sent 2x mails now - and no reply. 3rd just sent asking for their complaints process - before going further.

Whilst many here are getting carried away with the stack it high, sell it cheap policy of SD, there are some very basic things that any business should be capable of maintaining - specifically in terms of contact with their customers.

I've €200 of goods ordered since the end of February and no contact whatsoever from SD.

Why don't you call their Web CS 00448451299230

makeorbrake

MJ434 wrote: »

Why don't you call their Web CS 00448451299230

I'm not calling their uk number on my irish mobile. If they don't offer email support (like any normal business should and does), then they should stop pretending to do so - and remove that customer service email address from their website.

MJ434

makeorbrake wrote: »

I'm not calling their uk number on my irish mobile. If they don't offer email support (like any normal business should and does), then they should stop pretending to do so - and remove that customer service email address from their website.

Ok, was only trying to help!

firestarter51

got my order, no mug again :-(

Cunning Stunt

makeorbrake wrote: »

I'm not calling their uk number on my irish mobile. If they don't offer email support (like any normal business should and does), then they should stop pretending to do so - and remove that customer service email address from their website.

I queried my order with them via email and heard nothing for around 2 weeks after which I got two responses by two diff people on the same day. My order had arrived in the meantime, so crisis averted.

The site seems to be down again....happening a lot lately..

mp3ireland2

I'm living in the uk at the minute and when my order was below €75 it was €3.99 for delivery to Aberdeen and €1 to Ireland...crazy!

blastman

Third order shipped this morning, have abandoned all hope of receiving a mug...

Alpha Dog 1

mp3ireland2 wrote: »

I'm living in the uk at the minute and when my order was below €75 it was €3.99 for delivery to Aberdeen and €1 to Ireland...crazy!

Don't ya just love it?

It's about time, we have been shafted for years!

RidleyRider

makeorbrake wrote: »

I'm not calling their uk number on my irish mobile. If they don't offer email support (like any normal business should and does), then they should stop pretending to do so - and remove that customer service email address from their website.

You're not exactly on need of your order if you're not willing to cooperate either. Just get on the phone, spend the few euro to get your order and then you can stop putting a negative vibe on this thread

Al Capwned

DHL on the way to me this afternoon - The better have a damn mug.

makeorbrake

RidleyRider wrote: »

You're not exactly on need of your order if you're not willing to cooperate either. Just get on the phone, spend the few euro to get your order and then you can stop putting a negative vibe on this thread

lol. I'm not cooperating when they won't answer my emails sent to their 'customer service' email address?

RidleyRider wrote: »

Just get on the phone, spend the few euro to get your order

Why should I? WHO in this day and age operates like that?

RidleyRider wrote: »

then you can stop putting a negative vibe on this thread

lol. A negative vibe? I'm just telling it like it is.

Snoopy1

Al Capwned wrote: »

DHL on the way to me this afternoon - The better have a damn mug.

I'm waiting on DHL and this elusive mug also.

tritium

Tbh the deal with sports direct seems pretty simple;

Limited customer service
Bit rough around the edges sometimes
Stupidly good prices

Bit like a retail Ryanair!

Basically you take the hit on customer service etc as part of the deal

Snoopy1

makeorbrake wrote: »

lol. I'm not cooperating when they won't answer my emails sent to their 'customer service' email address?

Why should I? WHO in this day and age operates like that?


lol. A negative vibe? I'm just telling it like it is.

Get off your high horse. I ordered stuff from another u.k company, and had to ring them because they didn't have email support. Plenty of people still pick up the phone (it a little green button that has call on it).

makeorbrake

tritium wrote: »

Tbh the deal with sports direct seems pretty simple;

Limited customer service
.....
Bit like a retail Ryanair!

Basically you take the hit on customer service etc as part of the deal

Theres a limit at which 'customer service' can be (or should be) scaled back. If your going to change the deal (i.e. non-delivery for whatever reason), then the customer needs to be informed. This can be setup via an automated email system.
You think anyone WANTS to talk to their customer service?

Like you say the deal is simple - order, pay and expect delivery!

Al Capwned

Delivery in from DHL - Nike GK top fits a little big - ordered XL, maybe L would have done, but it's for playing soccer, so it'll be perfect.
Slazenger hoody ordered XL, and fits perfectly.



Also.......



All for the total of €16 delivered...

ando

Al Capwned wrote: »

Also.......



All for the total of €16 delivered...

"Welcome to the party pal"

Snoopy1

3 orders, over 300 euro spent
No mug
I feel so hurt

sgarvan

What do DHL use to deliver? Pigeon?

They received Monday (Ok it was a bank holiday) and it departed Gatwick this morning at 6am and no update

Snoopy1

sgarvan wrote: »

What do DHL use to deliver? Pigeon?

They received Monday (Ok it was a bank holiday) and it departed Gatwick this morning at 6am and no update

It usually gets into dublin in the evening about 6 pm after leaving Gatwick in the morning. Delivery will be the day after.

slave1

Snoopy1 wrote: »

It usually gets into dublin in the evening about 6 pm after leaving Gatwick in the morning. Delivery will be the day after.

Sometimes my stuff arrives to Shannon.....