Shopping in LIDL

hypersquirrel

paddy147 wrote: »

It goes for anyone who works in the retail sector and serves the public.

Whether they are Irish,Polish,English,American or any nationality for that matter.

You are the face of the company/brand when the customer is dealing with you or talking to you.Or you are dealing with a customer and taking their money.

And Im sure that these retail outlets and supermarkets do teach and talk about customer interaction and the type of job and roll of the job you will be expected to do and undertake.


When I worked in Tesco,many many years ago,it was drummed into me and others by the store manager,that being nice to the customer and interacting with them was vital and very important,as I am representing the company and the customer wants to be made feel nice and appreciated and that he or she has got a good service and would come back again..

Alot of people who work in supermarkets these days seem to forget this though.

Actually the thing about customer service is that it is just that. Customer service. Different customers want different things. When I worked in retail the rule was that you smile and say hello. Then you get things done as quickly as possible and only engage in small talk if the customer starts. People in a shop are there to buy their goods not hear the weather forecast. If you do end up in small talk with every customer that walks through the door then you better hope you have all tills on the go because it is going to hold up the lines. Holding up the lines means dissatisfied customers.

People go to different shops for different reason and the advertising campaigns are geared to show what service to expect from them.

Aldi/Lidl are about good value and efficient service. They provide both to an exceptional standard.
Tesco are about choice and variety.
Dunnes try to promote themselves as selling more Irish produce.
Marks and Spencers are all about the quality of the food.
SuperValu are the ones who are about chatty service.

If I go to Lidl then I expect the person on checkout to be far faster then the SuperValu checkout. If I go to SuperValu I expect small talk.





I do not go to SuperValu.

demanufactured

In and out is what its about...
Wham bam thank you maam.

saa

demanufactured wrote: »

In and out is what its about...
Wham bam thank you maam.

That's what he said .

saa

dark crystal wrote: »

I was packing as she did it, I wasn't aware of the different packing system (no, I didn't see any signs)

Thats why, its not the cashiers job to fill up your trolley but they help you get the items off the till while you are also putting items in not packing and if you're not doing it fast enough in Lidl, Tesco, Aldi and Dunnes, no different packing system. If there was 3 people behind me in a Tesco queue I would not spend time packing at the till..

I get the feeling you had the idea that Lidl was a bad place in your head before you went there.

Vote 4 Pedro

Are we playing "lets count to a million" again.....:D

xzanti

xzanti wrote: »

Out of interest.. Which is better? Aldi or Lidl? I'm thinking I might forego Tesco this week and see what the craic is..

Well I did my shopping in Aldi today and I must say I did save a nice few quid..

It came to €63 for what would normally cost me around €110.. having said that, I didn't buy nappies and formula as I would be a bit iffy about those..

I filled my fridge and freezer, got all my breads, wraps, burger buns etc.. actually picked up a few things that I wouldn't normally bother with like ready made lasagnas and cooked potato gratins etc..

Bearing in mind I haven't tasted most of it yet but I've had some of the cheddar cheese slices which I got for €1.19 and they're delicious.. and most of the stuff I got IS Irish made.

The only thing that seemed a bit pricey was the fresh meat.. you can get 3 trays of meat (mince/2chicken fillets/pork chops/steaks/ribs etc) for €9 in Tesco.. but they're on average €4 per tray in there..

OT: There clearly is no bagging area at the til.. there is a tiny space for the Cashier to hand you your stuff.. the Cashier should have explained to the OP that she had to bag her stuff at the bench.

Don't be put off OP.. you'll know better next time.

fishy fishy

xzanti wrote: »

Well I did my shopping in Aldi today and I must say I did save a nice few quid..

It came to €67 for what would normally cost me around €110.. having said that, I didn't buy nappies and formula as I would be a bit iffy about those..

I filled my fridge and freezer, got all my breads, wraps, burger buns etc.. actually picked up a few things that I wouldn't normally bother with like ready made lasagnas and cooked potato gratins etc..

Bearing in mind I haven't tasted most of it yet but I've had some of the cheddar cheese slices which I got for €1.19 and they're delicious.. and most of the stuff I got IS Irish made.

The only thing that seemed a bit pricey was the fresh meat.. you can get 3 trays of meat (mince/2chicken fillets/pork chops/steaks/ribs etc) for €9 in Tesco.. but they're on average €4 per tray in there..

OT: There clearly is no bagging area at the til.. there is a tiny space for the Cashier to hand you your stuff.. the Cashier should have explained to the OP that she had to bag her stuff at the bench.

Don't be put off OP.. you'll know better next time.

their smoked salmon is to die for, did you get any.

xzanti

fishy fishy wrote: »

their smoked salmon is to die for, did you get any.

No, but what an apt user name

I must try it next time!!

surime

EdenHazard wrote: »

lidl/aldi is great if you dont mind being fat, cheap(pretty good tasting) ready made food in abundance.

That is just not true at all. I buy all the "basics" in Lidl and I go to Dunnes or Tesco for fresh fish or herbs. I cook almost every day myself and never eat any ready processed food. I make caserroles, risottos and pizzas myself and I am not fat! :rolleyes:

surime

Vote 4 Pedro wrote: »

That's a load of cr@p, the fruit and veg is way better than the Tesco stuff,
Lidl is the best place for potatoes right now, and before christmas they were almost giving it away compared to Tesco,
The ice creams are very good quality too,
There are somethings i do prefer to get elsewhere but on the whole they are great and i believe you should actually try things before saying you don't like it.

I would add to this great german chocolates - nothing to compere to all Cadbury fake chocolate crap! Try the one with sultanas and nuts, its just amazing, real chocolate and so cheap! Also smoked salmon and goat cheese is good quality. Nothing to complain really.

Cantona's Collars

xzanti wrote: »

Well I did my shopping in Aldi today and I must say I did save a nice few quid..

It came to €67 for what would normally cost me around €110.. having said that, I didn't buy nappies and formula as I would be a bit iffy about those..



Don't be put off OP.. you'll know better next time.

Don't they sell the normal Cow & Gate or SMA formula? The nappies are grand,we bought them there all the time,much cheaper and better than Pampers.
Stock up when you see them on offer;)

People complain about these places looking like warehouses-I find Tesco is worse with stuff packed nearly to the ceiling,I mean who want's stuff up that high?,arms length is high enough.

EdenHazard

hunkie dory crisps are called okey dokeys in aldi LOL LOL LOL hahahahahahahahahahahahahaahahaaha funniest thing ever

xzanti

zerks wrote: »

Don't they sell the normal Cow & Gate or SMA formula?

No there is a small section of 'branded' baby foods but I didn't see any formula.. I did get a HUGE box of Farleys Rusks for €2.20 though.. great value..

Edit: One small gripe I have is that the fruit and veg don't appear to have use by dates on them (or maybe I'm just blind).. but I find lifting the pallets up and taking them from underneath is a good way to make sure you get them as fresh as possible

pinkpetal

Much prefer Aldi.:cool:

Raskolnikov

fishy fishy wrote: »

their smoked salmon is to die for, did you get any.

It's alright, comparable to Tesco really. If you want amazing smoked salmon, try M&S, now that stuff is incredible.

Frank Black

Raskolnikov wrote: »

It's alright, comparable to Tesco really. If you want amazing smoked salmon, try M&S, now that stuff is incredibly expensive.

FYP

Gmol

xzanti wrote: »

Well I did my shopping in Aldi today and I must say I did save a nice few quid..

It came to €63 for what would normally cost me around €110.. having said that, I didn't buy nappies and formula as I would be a bit iffy about those..

I filled my fridge and freezer, got all my breads, wraps, burger buns etc.. actually picked up a few things that I wouldn't normally bother with like ready made lasagnas and cooked potato gratins etc..

Bearing in mind I haven't tasted most of it yet but I've had some of the cheddar cheese slices which I got for €1.19 and they're delicious.. and most of the stuff I got IS Irish made.

The only thing that seemed a bit pricey was the fresh meat.. you can get 3 trays of meat (mince/2chicken fillets/pork chops/steaks/ribs etc) for €9 in Tesco.. but they're on average €4 per tray in there..

OT: There clearly is no bagging area at the til.. there is a tiny space for the Cashier to hand you your stuff.. the Cashier should have explained to the OP that she had to bag her stuff at the bench.

Don't be put off OP.. you'll know better next time.

Nappies are fine didn't try the baby formula, too conditioned

JessicaRabbit

I do my weekly big shop in Aldi and experience a similar scenario each time I go in - because my trolley is generally nearly always full and without fail there will be only one till opened and a long line of people queuing up behind me - often times their impatience is palpable - it took me a while (ie. several weeks) but I usually pretend they're not there or I would become so intimidated that I would revert to doing my weekly shop in Dunnes or Tesco where my weekly bill would on average come to at least €60 more!! So I stand my ground - and I do slightly bend the rules in that I have my bags open in the trolley and throw all my 'frigeables' into one big bag - cleaning products into another - bread etc into another - I do realise this slightly miffs the cashier but it certainly makes my life that bit easier when I get home to unload it all

gosuckonalemon

JessicaRabbit wrote: »

I do my weekly big shop in Aldi and experience a similar scenario each time I go in - because my trolley is generally nearly always full and without fail there will be only one till opened and a long line of people queuing up behind me - often times their impatience is palpable - it took me a while (ie. several weeks) but I usually pretend they're not there or I would become so intimidated that I would revert to doing my weekly shop in Dunnes or Tesco where my weekly bill would on average come to at least €60 more!! So I stand my ground - and I do slightly bend the rules in that I have my bags open in the trolley and throw all my 'frigeables' into one big bag - cleaning products into another - bread etc into another - I do realise this slightly miffs the cashier but it certainly makes my life that bit easier when I get home to unload it all

To be fair, if you have a technique and are just as fast as bagging as placing them back in your trolley, nobody will ever complain.

It's when you arrive up with an uncontrollable 2 year old and expect the bagging to be done for you that customers and staff (quite rightly) start to get piss.ed off!

wolf moon

Threads in After Hours are like a bottle of Captain Morgan: when you start drinking you never know where you are going to end up...

Bruthal

dark crystal wrote: »

I was packing as she did it, I wasn't aware of the different packing system (no, I didn't see any signs)

People more familiar with LIDL may already know this rule, I didn't. I don't see why the cashier couldn't have said something if I was acting incorrectly in any way.

In fairness, no other supermarket has this procedure, so unless you're familiar with the model, it's an easy mistake to make.

A simple observation of whats going on around you might of helped. I doubt many first time visitors storm out like that.

And yes mistakes are easy to make, but you wont learn from them if storming out in a childish fit is the result.

Cantona's Collars

EdenHazard wrote: »

hunkie dory crisps are called okey dokeys in aldi LOL LOL LOL hahahahahahahahahahahahahaahahaaha funniest thing ever

And half the price.

Guess who makes them?;)

fasttalkerchat

dark crystal wrote: »

So due to being stoney broke, I decided this week to forgo my usual weekly shop in Tesco and decided to save a few quid and shop at LIDL instead for the first time.

After filling up the trolly, I went up to the checkout and started putting the stuff on the conveyer. A few people then started lining up behind me and it was then the muttering started.

Some auld hag said loudly: "Your wan is taking her time" and huffed. Then another woman said "Jesus, how much shopping has she at all?" (I had a weeks worth of groceries, about 3/4 of a trolly full). They all just stood there and glared at me like I was the anti-Christ.

I looked at the checkout girl who was just throwing the groceries into the trolly with a miserable head on her. I said to her, "Er, why is everyone staring at me like I've just murdered someone?" to which she just shrugged and carried on throwing the shopping into the trolly.
Eventually, sick of the people staring and tutting I just said "Fu*k this, I'll just get out of ye're way will I?" and walked out, leaving the shopping behind in the trolley.

Seriously, are people who shop and work in LIDL usually this ignorant or am I just totally unaware of some secret LIDL code of conduct that's supposed to be adhered to?

It's a bad bad place....

So you just left the whole trolly for the checkout girl to put back on the shelves for you?

That is similar to something an arsehole would do!

gosuckonalemon

fasttalkerchat wrote: »

So you just left the whole trolly for the checkout girl to put back on the shelves for you?

Dickhead!

That's a bannin'!!

fasttalkerchat

gosuckonalemon wrote: »

That's a bannin'!!

TBH wasn't thinking about there being rules against insults. **** it.

dark crystal

gosuckonalemon wrote: »

To be fair, if you have a technique and are just as fast as bagging as placing them back in your trolley, nobody will ever complain.

It's when you arrive up with an uncontrollable 2 year old and expect the bagging to be done for you that customers and staff (quite rightly) start to get piss.ed off!

...And we're off on the uncontrollable child tangent again! Still doesn't make it true, though.

Also, I was bagging. I've stated that quite a few times now. Seems as though I was just bagging in the wrong area without realising it and no one told me otherwise.

dark crystal

fasttalkerchat wrote: »

So you just left the whole trolly for the checkout girl to put back on the shelves for you?

That is similar to something an arsehole would do!

Nah, I'd assume one of the other staff would put them away. Not too taxing a job and sure they got a euro tip for doing it too.

By the way, nice edit there.

MrStuffins

zerks wrote: »

And half the price.

Guess who makes them?;)

I don't care what anybody says, Hunky Doreys and Okie Dokies are NOT........


and I repeat

NOT!!!!..............

the same thing!!

fishy fishy

Raskolnikov wrote: »

It's alright, comparable to Tesco really. If you want amazing smoked salmon, try M&S, now that stuff is incredible.

tried m and s - ya, it's nice, but not amazing - the only thing amazing about it is the high price.

ScumLord

wolf moon wrote: »

Threads in After Hours are like a bottle of Captain Morgan: when you start drinking you never know where you are going to end up...

..Although it will more than likely end in "your Ma".