customer perceptions

freeze4real

hello has anyone worked for this company.

They do mystery shopping and some other stuff.\

I applied ages ago and I sent my cv to them and today I got a mail saying I could work for them.


They want all my details and my bank account for payment purposes.

Tieko

I would be very cautious of any company who asks for your bank details that you have never even met or did an interview for. Give them nothing, sounds like a very big scam

Mrs OBumble

PM sent.

pog it

Yep they're a legitimate company, been with them for over a year now. Not a lot of work overall from them but it's a handy nixer to do now and again. Super people to deal with.

freeze4real

thanks for the replies guys.

uncle ernie

i see this crowd called Customer Perceptions Ltd advertising for mystery shoppers on adverts a lot and the dublin airport one caught my eye. seems to be a handy number, but has anyone here ever had any dealings with them and know what is involved/ what they pay etc.

pog it

Yep, they are 100% legitimate. I did some reports for them back in the day. The money isn't great though but they are professional and great to deal with. It is handy for a few extra bob, but take that 'few' as being quite literal! Sorry!

uncle ernie

pog it wrote: »

Yep, they are 100% legitimate. I did some reports for them back in the day. The money isn't great though but they are professional and great to deal with. It is handy for a few extra bob, but take that 'few' as being quite literal! Sorry!

cheers pog it, i think ill get in touch with them so and see what the story is

FCUM

How did you get on pal? I was thinking about the shannon airport one.

Delancey

Important to be crystal clear when working at Dublin Airport what the position is regarding Car Parking - easy to assume that staff of all descriptions automatically get free parking - that assumption would be wrong !

Mrs OBumble

Ahh, this isn't working as staff, it's being a mystery customer. So you park (or whatever) just like an normal customer would, and they pay you back for expenses if they were agreed as part of the contract.

Delancey

JustMary wrote: »

Ahh, this isn't working as staff, it's being a mystery customer. So you park (or whatever) just like an normal customer would, and they pay you back for expenses if they were agreed as part of the contract.

Oh yeah , thats what I meant - make sure expenses are fully covered , airport parking is a monster rip off.

FCUM

Well it's only if you're flying out anyway.

johnjason

Customer perceptions are very slow to pay you. I completed a few jobs in March and I still haven't been paid!

xxpopopxx

I also got an email saying I qualified for the dublin airport one and to become a "mystery shopper", the email I got says
"Once registered, please forward your bank details so that you can be set up for payment runs. Our payments are on a monthly basis. " Anyone know if it's safe to give them my bank details ? Or would getting paid through PayPal be safer ?

Red_Wake

What exactly does a mystery shopper do?

hoodini89

I did a few mystery shopping assignments with them and found them to be good to work for although as one of the above posters said they are quite slow to pay you. It's definitely safe to give them your bank details.

What exactly does a mystery shopper do?
It is very varied work, from ringing up a company and rating their customer service to buying a product in a shop and rating the product and service.
One time I had to buy a sandwich (for which you're reimbursed when you receive payment a month later) in a well known franchise and I had to take a photo of it, take a photo of the receipt and complete an online assessment. Simple enough really but not great pay.

Delancey

Thing is if they're slow to pay that could leave you in a tight spot especially if you've incurred a lot of expenses like parking at the Airport.

maamom

I got an email that said I got selected to do mystery shopping for Customer Perceptions however it will not let me apply for jobs unless I "Extend my Shopper Profile Status" which asks for my bank acc details. Does anyone that has worked with them before know anything about this?

hoodini89

I've worked with them before and I had to provide my bank account details before I was able to do a mystery shop. It's essential you fill in all your details before you're allowed to do an assignment.

payday

I did some work for Customer Perceptions and they are very very slow to pay! I will not work with them again because of all the hassle.

Delancey

Slow to pay seems to be a feature of Mystery Shopping employers.

Princess3

I recently got an email to work with them but when I signed up and did a job search, the description was you had to pay 80-100 euro in the shop (supermarket) and they pay you 50 euro and you get an extra 20 euro if you submit your report on time

I don't think its fair to be paying that much money in the store and not getting it all back

maguic24

Princess3 wrote: »

I recently got an email to work with them but when I signed up and did a job search, the description was you had to pay 80-100 euro in the shop (supermarket) and they pay you 50 euro and you get an extra 20 euro if you submit your report on time

I don't think its fair to be paying that much money in the store and not getting it all back

That's crazy, what's the point? I do mystery shopping to make money not lose money. That's crazy!

Nody

Princess3 wrote: »

I recently got an email to work with them but when I signed up and did a job search, the description was you had to pay 80-100 euro in the shop (supermarket) and they pay you 50 euro and you get an extra 20 euro if you submit your report on time

I don't think its fair to be paying that much money in the store and not getting it all back

And you was planning on throwing away the stuff you bought instead of using/eating it? Buy food stuff (inc. long lasting stuff) for 80 EUR, submit report and get 70 EUR back. Sure sounds like a bad deal...

maguic24

Tieko wrote: »

I would be very cautious of any company who asks for your bank details that you have never even met or did an interview for. Give them nothing, sounds like a very big scam

Most mystery shopper companies operate like that, there's no interview, and they need your bank details to pay you. ALTHOUGH there are some companies who claim to be mystery shopping organisations and they are just scamming people right, left and centre. It just depends. :-/

Tripthelip

I did work for this company back in May 2012 & I'm still awaiting payment I've phoned & emailed & still haven't got paid but according to my account on sassie they paid me on 29th of Aug I've checked my online banking daily but no payment has gone into my account I even checked they had the right bank details & they had... I would defo not recommend them... I'll be getting onto the company's themselves that I performed the mystery shops for & telling them what an unprofessional gang of cowboys Customer Perceptions are.....

jsn.peters

Sounds Dodgy ?

pow wow

I've done work for them for the last 4+ years and have never had any issues. They do pay a month or two in arrears but the payments have always come.

Tripthelip, what do CP say when you get onto them re. the missing payments?

Awesome-O

thanks guys, I wasn't too sure about giving bank details either but going to give this a go, flying out next week so hopefully they'll have something as they're always advertising

Norde

Don't go near them.. I did a job on 6th July and still waiting to get paid. I have emailed about 6 times and was told I would get paid end of August, then after more emails I was told that they were waiting to get funds in and that I would be paid. I mean 15 euro was all they owed. Still nothing and even after saying that I would take the matter further, no response...

dchris

The company Customer Perceptions operates under is Optimum Results LTD. From my experience any contact made with regards to payment will not be responded to.

If you have an issue email XXXX - Director Quality Standards & Ethics
Governor MSPA Europe
[email]XXXX[/email]

They are European Association under which they operate.

Logging a complaint with them is the best bet as they are quite a large organisation with a strong focus on ethics and standards. I imagine the Irish franchise is a couple of lazy people who are running the day to day operations and will only pay the Shoppers after they themselves have been paid, hence the long delays. I would advise anyone considering working for them to avoid it. They can only be compared with a company selling Time Share apartments in Turkey or perhaps a Bank..

Tripthelip

pow wow wrote: »

I've done work for them for the last 4+ years and have never had any issues. They do pay a month or two in arrears but the payments have always come.

Tripthelip, what do CP say when you get onto them re. the missing payments?

When I phone the relevant person is never there so they take my details & say they'll get back to me which of course they don't. If I e-mail I get no reply. In August I did send an e-mail threatening legal action & that I'd use my contacts in the media to highlight their unprofessional behaviour which I actually did get a reply to funnily enough & in this reply I was promised payment but as of yet sill haven't received any payment..

Tripthelip

dchris wrote: »

The company Customer Perceptions operates under is Optimum Results LTD. From my experience any contact made with regards to payment will not be responded to.

If you have an issue email XXX - Director Quality Standards & Ethics
Governor MSPA Europe
[email]XXXX[/email]

They are European Association under which they operate.

Logging a complaint with them is the best bet as they are quite a large organisation with a strong focus on ethics and standards. I imagine the Irish franchise is a couple of lazy people who are running the day to day operations and will only pay the Shoppers after they themselves have been paid, hence the long delays. I would advise anyone considering working for them to avoid it. They can only be compared with a company selling Time Share apartments in Turkey or perhaps a Bank..

Thank you so much for the reply I did try to find out who is the CEO of the company because it's gone beyond a joke at this stage but to no avail. I shall send an e-mail ASAP & let you know how I get on.

kilco

waiting on payment from them also since July initially emails were all ignored then rang ,person said he would call me back ,he didn't, sent me a general email waited till end of Sept still no pay, mailed again sent me a blank mesage, mailed again today replied with another blank message but he has managing directors name on general message so I'm going to try putting together an email for him from his name. It's ridiculous I 've done bits for others and always been paid within 2 weeks, I'm thinking of getting on to Tina Leonard about it :mad:

kilco

Hi XXXX,
I appreciate the reply but I have sent you emails which have not been responded to as well as other staff members, at this stage I am not really concerned about the excuses as I have no intention of doing any work for you again because of this, if you cannot make payment through bank accounts then it should be sraight forward to make paypal payment.

dchris

Tripthelip wrote: »

Thank you so much for the reply I did try to find out who is the CEO of the company because it's gone beyond a joke at this stage but to no avail. I shall send an e-mail ASAP & let you know how I get on.

I emailed adubreuil@mspa-eu.org on Saturday night, and I got an email from Customer Perceptions on Monday (today) saying I have been paid and it was because my bank details were not "authorised"


The email was from [name removed - Mrs OBumble] , the representative posting here. Her apology clearly came begrudgingly

"I am very sorry for the slight delay in your payment (days)"


Whether or not my payment was (days) late as you must point out or a year late [xxx], you do not sign someone up to work for you and not pay them on time.

Furthermore there are clearly people here who have been waiting a much longer time than me for payment. The reason I was so pro-active in seeking payment was because I did not want to be carrying out further Jobs for your Customer Perceptions when you failed to make payment on time for work already carried out.

And, how dare you [xxx] , in this instance, try to belittle my complaint as being "slight" ? What makes you think it is okay not to pay people on the date that is agreed? You have an obligation when hiring people to pay them on time. The decision is not based on how you feel on a particular month. Do you understand that Ms Harte?

I would of had more respect for you if you had of apologised that you were wrong and rectified the situation. Instead you made a half hearted attempt to apologise and cloaked it in an insult.

I do not believe for an instance that :

1. My Bank details were not authorised on time-
As you had the option to pay me by Paypal or by Electronic Transfer whereby no authorisation is necessary. Furthermore you could of contacted me to let me know if there was a problem. Common Curtsey

2. That your non reply to correspondence was not intentional-
Clearly all correspondences in relation to late payment were purposely ignored as you cared not to deal with them at the time. I emailed 3 staff their on numerous occasions, none of which replied. It was only through contacting Alain Dubreil of MSPA that I got a response from you. And it is only when I post the same details to this Forum, that you also appear here.

3. You experienced "A truly remarkable coincidence of problems of recent times, some administrative and some technical "

It would seem a dog has been eating your homework for quite sometime. One poster on here has been waiting from May to be paid and other from July , yet emails and phone calls are ignored and they are still not paid ? Are the technical issues that you can't reply to emails regarding payment? Are the administrative issues that there is no one to answer phone calls? A truly remarkable coincidence? A quite blatant avoidance of people who are looking to be paid for work they have carried out more like.


I find it extremely worrying that your company carries out research on Customer Service for other business', when your own business practice in this area is highly questionable.


-I hope you don't mind me posting here instead of replying to your email I was trying to avoid another "truly remarkable coincidence" whereby a technical fault would cause you not to see my email for (days) (weeks) or (months)

D

RainyDay

dchris wrote: »

I emailed [email]XXXXX[/email] on Saturday night, and I got an email from Customer Perceptions on Monday (today) saying I have been paid and it was because my bank details were not "authorised"

What does 'account not authorised' mean? You don't need to authorise anyone to make a payment INTO your bank account. Anyone can pay into any bank account, once you have the account number and sort code.

dchris

I have just been in touch with the MSPA, the representative Trade Association for companies participating in Mystery Shopping.

They have informed me that, despite Customer Perceptions using the MSPA logo on their website, they are in fact not a member of MSPA.


Has anyone here, who was awaiting payment, been sorted out yet?

kav88

Hi
I received the same email from XXXX saying they are not actually a member of MSPA.
I still have not been paid, despite ringing again today for the 7th time. Its beyond a joke at this stage. Extremely angry and frustrated at the incompetence of this company to pay us.
Not sure what else we can do...suggestions anyone?

dchris

kav88 wrote: »

Hi
I received the same email from XXXXl saying they are not actually a member of MSPA.
I still have not been paid, despite ringing again today for the 7th time. Its beyond a joke at this stage. Extremely angry and frustrated at the incompetence of this company to pay us.
Not sure what else we can do...suggestions anyone?

When were you supposed to be paid Kav?

kav88

Well i did work for them in July and August so I should have been paid in full by the end of September, but have not received a penny yet. How many others have not been paid? Cannot believe they have the MSPA logo on their website when they are not a member, there is def a law against that.

dchris

What did they say when you rang them today?
Was it XXXX you rang? - the lady who "would never like anyone to think that we are inaccessible or unwilling to engage with anyone" ?

freeze4real

I knew customer perceptions were cowboys, I did work for this idiots after they took their time in paying me.

In fact they still owe me 10euro and when the time is right I'll gladly sue them for it.

They only pay if you threaten them with legal action.

kav88

Yeh I rang Emma, but she was away from her desk..surprise surprise! Gave my num for her to call me back but nothing. She promised me last tthursday that the money would be in my account on monday..but nothing.
Have a good mind to ring joe duffy show 2moro

dchris

kav88 wrote: »

Yeh I rang Emma, but she was away from her desk..surprise surprise! Gave my num for her to call me back but nothing. She promised me last tthursday that the money would be in my account on monday..but nothing.
Have a good mind to ring joe duffy show 2moro

That is shocking Kav! Considering she came on here trying to protect her company's reputation just two days ago. Not exactly practising what they preach is it.

There are a few options available to you. If you haven't had any word from them by Friday PM me!

kav88

I will do, thanks a mill!

Princess3

I am also waiting payments for a few shops I have done!

Has anyone been paid at all?

Mrs OBumble

User "Emma Harte": Your post has been deleted. Please review the boards.ie terms and conditions, which you agreed to when you signed up: if you want to post here as a representative of the company, please emaill hello@boards.ie to discuss this.

The rest of you: please remember the rules about identifying information, like other people full names and anyone's email addresses. And if you notice something like this, please report it. It's a lot easier for mods to clean up things that haven't already been quoted.


/moderation


Way back at the start of the thread, I posted no more than "PM sent". The fact that someone does this, rather than posting "I've worked for them, it was fine" is a good indication that there was a problem.

In my case, I did two assignments for them in 2010, one after being personally rung and asked I could cover an out-of-the way job and being offered extra travel expenses for this. I did not get paid until after I'd emailed threatening legal action, and even then the travel expenses were missed. Same story about an "unauthorised" bank account.

Princess3

They've recently given me two more shops to do.
I don't think I'll do them until I'm paid for the ones I did two months ago.

Tripthelip

Tripthelip wrote: »

dchris wrote: »

The company Customer Perceptions operates under is Optimum Results LTD. From my experience any contact made with regards to payment will not be responded to.

If you have an issue email XXX - Director Quality Standards & Ethics
Governor MSPA Europe
[email]XXXX[/email]

They are European Association under which they operate.

Logging a complaint with them is the best bet as they are quite a large organisation with a strong focus on ethics and standards. I imagine the Irish franchise is a couple of lazy people who are running the day to day operations and will only pay the Shoppers after they themselves have been paid, hence the long delays. I would advise anyone considering working for them to avoid it. They can only be compared with a company selling Time Share apartments in Turkey or perhaps a Bank..

Thank you so much for the reply I did try to find out who is the CEO of the company because it's gone beyond a joke at this stage but to no avail. I shall send an e-mail ASAP & let you know how I get on.

I got onto MSPA & got an email back saying that customer perceptions is no longer a member of MSPA surprise surprise. I'll keep trying I'm not giving up yet because I reckon that's what they hope most people will do.