Meteor changes Terms And Conditions?

Gumbo

just seen this in todays irish Independent.
Is it a clause to get out of contract?

long_b

kceire wrote: »

just seen this in todays irish Independent.
Is it a clause to get out of contract?

Looks like it.
I LOVE METEOR

Sam Vimes

Unless I'm missing something this is purely a price reduction with no downside. I don't know the exact legislation but they might be able to argue that no one could have a legitimate reason for not wanting to accept a price reduction.....

edit: actually there is one down side, if you used a tiny amount of data it used to cost 2c but now it's a minimum of 69c. Hmmmm


edit2: they have regulation 17 on the notification page so it looks like it is a deal breaker:
http://www.meteor.ie/terms_and_conditions/notifications/mobile_internet_price/

long_b

Sam Vimes wrote: »

Unless I'm missing something this is purely a price reduction with no downside. I don't know the exact legislation but they might be able to argue that no one could have a legitimate reason for not wanting to accept a price reduction.....

edit: actually there is one down side, if you used a tiny amount of data it used to cost 2c but now it's a minimum of 69c. Hmmmm


edit2: they have regulation 17 on the notification page so it looks like it is a deal breaker:
http://www.meteor.ie/terms_and_conditions/notifications/mobile_internet_price/

International calls have changed to per minute billing instead of per second, surely that's a cost increase there?

Davy

long_b wrote: »

International calls have changed to per minute billing instead of per second, surely that's a cost increase there?

It doesn't have to be an increase to get out, if the contract changes, you can be released, and the contract will be different than when you signed up for it

Abelloid

Here we go again.

Gumbo

Davy wrote: »

It doesn't have to be an increase to get out, if the contract changes, you can be released, and the contract will be different than when you signed up for it

if youve only signed up to an 18 month contract, would you have to return the phone you got from them?

ive no plans to leave them as im on a family and friends offer, so im just curious?
but it could suit my mam tbh.

Psygnosis

I missed the last contract change what do people reckon can we cancel

drunkmonkey

Looks like you can, they've just upped your call charges.

jwcurtin

kceire wrote: »

if youve only signed up to an 18 month contract, would you have to return the phone you got from them?

ive no plans to leave them as im on a family and friends offer, so im just curious?
but it could suit my mam tbh.

Also interested in this, i dont want to hand back my HTC Legend

long_b

I know a lot of people got out cleanly last time so... please post if Meteor forced you to hand back your handset when you got out of your contract.

flipall

Meteor wont make you give back your handset. You can ring them and simply say you want to be moved back to prepay due to the change in your contract. Even if you really like meteor :eek: you could sign up to a new contract next week and get another new phone! Know people who did this last time they decided to change their prices, which wasnt very long ago :rolleyes:

long_b

flipall wrote: »

Meteor wont make you give back your handset. You can ring them and simply say you want to be moved back to prepay due to the change in your contract. Even if you really like meteor :eek: you could sign up to a new contract next week and get another new phone! Know people who did this last time they decided to change their prices, which wasnt very long ago :rolleyes:

There was a lot of noise around the time about Meteor coming the heavy and demanding the return of the handset. I think people would be interested to hear from anyone who did end up returning the handset.

I'm aware that most people didn't have to the last time - I'm one of them !

Johnny Storm

The direct number for cancellations is 1800-222-085

CantGetNoSleep

Are they stupid after last time?

The per minute billing on international calls certainly puts the customer in a less favourable position

CantGetNoSleep

On second thoughts, this pretty much ends the usefulness of Cabbage? Or at least seriously dents it

Sam Vimes

CantGetNoSleep wrote: »

On second thoughts, this pretty much ends the usefulness of Cabbage? Or at least seriously dents it

It does affect it for people on that tariff. You'd have to send 5 or 6 texts a day or be using the internet anyway to make it worthwhile

SupaDupaFly

Just got out of contract, they offered me a free upgrade to stay with meteor billpay. Don't accept it if your offered it anyone. You can always go in and get a new contract for free next week!

series2a

Hi Supadupafly,
can you tell me who you phoned and what number. Did you have much trouble? I just took out a contract a month ago and this is great news.
Cheers

Ralph

SupaDupaFly

series2a wrote: »

Hi Supadupafly,
can you tell me who you phoned and what number. Did you have much trouble? I just took out a contract a month ago and this is great news.
Cheers

Ralph

Hi Ralph,

I rang the 1800222085 number and got straight through to cancellations. I just told I wanted out and I was within my rights to terminate the contract. Easy as that.
Good luck with it.

Supa

series2a

Lovely Jubley, Just canceled, must pop off an email to confirm this

Cheers for the help

Ralph

iba

Hi,

Im on Meteor Bill Pay Smart 18 month contract which costs €30 p.c.m. with 200 mins of chat and 200 texts. Last week Meteor dropped the price of this 'bundle' to €25 p.c.m. Am I correct in thinking that I could now contact Meteor and cancel my contract because they have changed the terms and conditions and then resign up for the €25 p.c.m. bundle?

Regards

The Iba

series2a

Hi Iba,
yes tis that simple

Ralph

CantGetNoSleep

iba wrote: »

Hi,

Im on Meteor Bill Pay Smart 18 month contract which costs €30 p.c.m. with 200 mins of chat and 200 texts. Last week Meteor dropped the price of this 'bundle' to €25 p.c.m. Am I correct in thinking that I could now contact Meteor and cancel my contract because they have changed the terms and conditions and then resign up for the €25 p.c.m. bundle?

Regards

The Iba

Get a new phone while you are at it, sell it on adverts even if you want to keep your current one

richieq1

u wouldnt be able to cancel because they changed the price was speaking to them this is a port in offer that has no effect on axisting customers as its a promotion no a T&C change

u can cancel due to normal T&Cs change just no the reason u have stated ie price plan change

ro2

Phoned up and cancelled too. I only had six weeks left on the contract anyway, so they didn't give me any hassle.

iba

ro2 wrote: »

Phoned up and cancelled too. I only had six weeks left on the contract anyway, so they didn't give me any hassle.

What did you say to them?

ro2

iba wrote: »

What did you say to them?

I just said that I have a contract and that I heard that you're changing your terms and conditions, so I'd like to cancel it. They asked if it was due to the increase in the international rates and that was it. I was able to change the phone over to pay as you go straight away.

JohnButler

This is great news. I am 4 months into a 12 month contract so because contract has changed i can cancel my contract? Is it as easy as ringing them up and asking nicely?

long_b

JohnButler wrote: »

This is great news. I am 4 months into a 12 month contract so because contract has changed i can cancel my contract? Is it as easy as ringing them up and asking nicely?

Yes, just mention the changes in the International call charges, that you're not happy and that you'd like to be released from the contract without penalty.

charlie_says

Although many people who broke out of the contract in August with the same loophole had no problems, beware nonetheless.

They direct debited me 338 bucks just yesterday for cancellation fee, I will be getting my monies back.

Check out the $hit buzz here http://boards.ie/vbulletin/showthread.php?t=2056004909

iba

I called them and asked to cancel and was told that they would require the phone back.

On the other hand they offered me, if I was to stay with them either:

250 free extra texts a month for 6 months or;

35 mins per month for 3 months free international calls.

Anyone else get asked to give the phone back?

Regards

The Iba

iba

ro2 wrote: »

I just said that I have a contract and that I heard that you're changing your terms and conditions, so I'd like to cancel it. They asked if it was due to the increase in the international rates and that was it. I was able to change the phone over to pay as you go straight away.

Thank You

davehey79

just rang the 1800-222-085 number there and got all the way through and then the guy put me on hold for a sec and came back and said oh you have to send the handset back to us and you wont be switched back to PAYG / Bill Pay Lite until we receive the handset. I said really hows that as its you breaking the terms of the contract which im 6 monts into and he said there has to be a month or less left to keep the phone penalty free. I then said sure give me the email address anyway to send my email too and he said are you gonna send the phone back to which i replied sure ill fire off the email to cancellations and see !! sunno what to do. anyone get that?? temoted to ring back in a while get a different person and see whats said then? would they know ive rang already about this ??

drunkmonkey

I'd ask them to send you details of where you signed a contract to say the phone is there property.
They offered you a "free" or heavily reduced phone for entering into a contract. You entered the contract so you lived up to your half of the deal. They then went and changed the terms of the contract.
I'd say the phone is yours, they have no right to take it back unless it's in the T's&C's of your contract.

Orion

If you are a subscriber to the services affected by these changes and if you do not accept these changes, you may therefore cease to use the service without penalty imposed, by giving us written notice, received at any time prior to the implementation of the change. Should such notice be received, your account will be terminated in line with our normal provisions. Please note that continued usage of the services at any stage after the implementation of changes, shall be taken as acceptance of same.

Does this mean that I would have to switch from Metor or can I just get out of contract and stay on my same price plan?

davehey79

drunkmonkey wrote: »

I'd ask them to send you details of where you signed a contract to say the phone is there property.
They offered you a "free" or heavily reduced phone for entering into a contract. You entered the contract so you lived up to your half of the deal. They then went and changed the terms of the contract.
I'd say the phone is yours, they have no right to take it back unless it's in the T's&C's of your contract.

Hi,

I rang earlier and was told to email this address about leaving my contract penalty free under Rgulation 17 of the European Communities Regualtions 2003 due to Meteors change of Terms and Conditions in contract with regards International Calls being changed from per second to per minute billing. How do i do this. The man i spoke to on the phone also mentioned something about sending back in my old phone before i could be freed from contract and put back to PAYG or Bill Pay Lite €50.
Can you send me details of where in my contract it says the phone is your property if Meteor break the contract. I entered into a contract and have lived up to my half of the deal it is Meteor who have changed the terms of the contract.

Regards,
Dave


thats what i sent to cancellations@meteor.ie see what they say now

davehey79

davehey79 wrote: »

Hi,

I rang earlier and was told to email this address about leaving my contract penalty free under Rgulation 17 of the European Communities Regualtions 2003 due to Meteors change of Terms and Conditions in contract with regards International Calls being changed from per second to per minute billing. How do i do this. The man i spoke to on the phone also mentioned something about sending back in my old phone before i could be freed from contract and put back to PAYG or Bill Pay Lite €50.
Can you send me details of where in my contract it says the phone is your property if Meteor break the contract. I entered into a contract and have lived up to my half of the deal it is Meteor who have changed the terms of the contract.

Regards,
Dave


thats what i sent to cancellations@meteor.ie see what they say now

Heres there reply jsut got it a minute ago


Hi David,



Thank you for your email.

Please see Below the Details where Meteor own all the equipment for the duration of your contract whether 12 or 18 months. Should you need any other info on the terms and conditions please see the link below where they are clearly stated.



http://www.meteor.ie/terms_and_conditions/



Should you have any other questions on the contract or terms and conditions please contact our customer care team on 1905.



Regards






12. Equipment and Number

You do not own the mobile phone number allocated to you. We can change the Number at our discretion and will not be liable for any loss or damage, direct or indirect, which might arise from such change.

***The Meteor SIM Card remains our property at all times. All other Equipment (excluding the Meteor SIM Card) shall remain the property of Meteor until the expiry of the Minimum Period.***

You shall ensure that all Meteor instructions (including any instruction manuals relating to the Equipment) are followed correctly in using the Equipment and we shall have no liability arising from your failure to follow such instructions. You will maintain the Equipment in good working order. You are solely responsible for the manner in which the Equipment is used.

Meteor shall have no liability for any equipment, plug-ins or other devices, hardware or software provided by the Customer, other than the Equipment provided by us, for use in connection with the Services. Any such equipment must be compatible with the Services, these terms and conditions, must not cause damage or loss to the Services, the Network or the Equipment and must be used in accordance with relevant instructions, safety and security procedures

Orion

They changed the terms and conditions and you are not accepting the new ones. Therefore the T&Cs don't apply including that one. They can't just choose which T&Cs are relevant - the contract as a whole is being broken.

witnessmenow

I'm a little confused about this:

Meteor seemed to have them selves covered for handsets with the t&c dave linked to, but when did those T&C become active?

Also if meteor break one part of their T&C (call charges in this case) does that void any obligations you agreed to uphold?

puremule

I have just been in contact with meteor to cancel my account and guess what...they want the handset back. Also last month I recieved a bill for €6500:eek:for internet charges!!. Funny enough they rounded the bill of to €233 and credit me €70 to my next bill. Now I've been told that they will no longer honour me with the credited amount as I'm leaving meteorI even offered to buy the handset and was told that wasnt possible. Obviously they have a big bin in Parkwest for all these handsets!

Saint_Mel

I had a call from Meteor only 5 minutes ago offering me an early upgrade! I was wondering why they were so eager, presume they want to sign people up to the new terms asap

iba

This is getting interesting, I wonder wat would happen if someone ys that they lost the phone?

iba

Saint_Mel wrote: »

I had a call from Meteor only 5 minutes ago offering me an early upgrade! I was wondering why they were so eager, presume they want to sign people up to the new terms asap

What upgrade did they offer you?

puremule

This is the email I have sent to Meteor. A friend of mine just cancelled too, but he was told to put it in writting which again with misinformation from Meteor's "Customer Care" I wasn't. So to cover my back and vent my anger here we go!:mad::mad::mad::mad:



To who it may concern,

Further to my call to your department today , I wish to advise again of my decision to cancel my contract under Regulation 17 of the European Communities Regulations 2003 due to Meteors change of Terms and Conditions in contract with regards International Calls being changed from per second to per minute billing.

I have been utterly disgusted by Meteors total disregard to their customers that I have experienced over the last number of months.Last April I had been misinformed about handset insurance in which I was advised after I tried to make a claim that I hadn't informed the insurance company that I had changed handset therefore could not receive a replacement. The statement from a member of your so called "CUSTOMER CARE TEAM" was that "if you bought a car of Opel that Opel wouldn't inform my insurance company on my behalf". If Opel were charging me for my insurance as Meteor do on my account I would expect them to.

After this misinformation, as a "good will" gesture I was told I could call back in June and I would receive an early upgrade to which when June came round I was told that this would never be the case and I would have to wait until December!. When I inquired as to what I was to do for a handset until then I was told " couldn't you buy a cheap one somewhere".

Last month I received an exorbitant bill for Internet usage. The bill was rounded off to a figure that was €5000 approx less than Meteor had originally billed. This in my eyes admits on Meteor's behalf that they may have made an error or that in these times of economic crisis Meteor have made so much profit that they can write almost anything off. Further to this I was again given another " good will gesture". I was told that because of the huge charges that I would be credited €70 to my next bill. Now I have been told that because I am leaving Meteor the €70 no longer stands and can't be credited off my outstanding bill. It seems that Meteor change the goalposts when they seem fit. At no stage was I told that the credited amount was subject to me remaining a meteor customer for any period of time. I explained at the time that I would accept the credit, but would still re-evaluate whether I would remain a customer or not.

To add insult I have now been informed that I now must ( at my own expense ) return the handset to meteor and without doubt suspect that it will be just blatantly destroyed. I even offered to purchase the handset and was told this wasn't an option either.

referring to the change the Meteor have made in their Terms & Conditions does this not make their claim that

"The Meteor SIM Card remains our property at all times. All other Equipment (excluding the Meteor SIM Card) shall remain the property of Meteor until the expiry of the Minimum Period.***"

I am so glad to see that after these number of years as a Meteor customer thay treat their customers with such respect!

Regards,

*************
08********

Saint_Mel

iba wrote: »

What upgrade did they offer you?

Not sure to be honest, they were a bit sketchy, just asked if I would take an early upgrade and then went on about changing plans etc.

I've an E71 at the moment and not overly fond of touchscreen so I didnt really give them much to work with seeing as almost all the newer handsets are touchscreen. Mentioned something about the HTC Wildfire for something like €40 and Desire for €100 or so. Different plans then
were €5 cheaper if signed on for new 18 month instead of 12 month contract

JohnButler

After 6 years as a meteor customer i have come to the conclusion that meteor are a shower of absolute cowboys.

Managed to get through, inform them of my wishes to be released from contract, sent them the email and received a call from them a few ours later informing me that i would need to return the handset to them. To be honest im split on this. On one hand its a pain in the arse and was under the illusion that the phone was mine, but on the other hand i would nearly prefer sending it back as i will be rid of any trace i have ever had with meteor. I have informed them i will switch to payg, but that is only temporary as i will be leaving meteor for good to move to another network. Sh1t customer service, sh1t coverage where i am being the reasons. Farewell meteor, ya bunch of cowboys!!!!!!!!!!

Johnny Storm

On the last "get out of contract" thread, a few months ago, people were commenting on how Meteor were going the extra mile to keep their customers happy. It seems like they're taking the opposite approach this time

davehey79

Hi David,





Please see below under the terms and conditions of your contract. This is also stated online on the meteor website.



Text Box: 12. Equipment and Number You do not own the mobile phone number allocated to you. We can change the Number at our discretion and will not be liable for any loss or damage, direct or indirect, which might arise from such change. The Meteor SIM Card remains our property at all times. All other Equipment (excluding the Meteor SIM Card) shall remain the property of Meteor until the expiry of the Minimum Period. You shall ensure that all Meteor instructions (including any instruction manuals relating to the Equipment) are followed correctly in using the Equipment and we shall have no liability arising from your failure to follow such instructions. You will maintain the Equipment in good working order. You are solely responsible for the manner in which the Equipment is used. Meteor shall have no liability for any equipment, plug-ins or other devices, hardware or software provided by the Customer, other than the Equipment provided by us, for use in connection with the Services. Any such equipment must be compatible with the Services, these terms and conditions, must not cause damage or loss to the Services, the Network or the Equipment and must be used in accordance with relevant instructions, safety and security procedures.



Regards,


above is the latest reply which i got from them seems someone decided larger font and a different colour might be better !!

long_b

davehey79 wrote: »

Hi David,





Please see below under the terms and conditions of your contract. This is also stated online on the meteor website.



Text Box: 12. Equipment and Number You do not own the mobile phone number allocated to you. We can change the Number at our discretion and will not be liable for any loss or damage, direct or indirect, which might arise from such change. The Meteor SIM Card remains our property at all times. All other Equipment (excluding the Meteor SIM Card) shall remain the property of Meteor until the expiry of the Minimum Period. You shall ensure that all Meteor instructions (including any instruction manuals relating to the Equipment) are followed correctly in using the Equipment and we shall have no liability arising from your failure to follow such instructions. You will maintain the Equipment in good working order. You are solely responsible for the manner in which the Equipment is used. Meteor shall have no liability for any equipment, plug-ins or other devices, hardware or software provided by the Customer, other than the Equipment provided by us, for use in connection with the Services. Any such equipment must be compatible with the Services, these terms and conditions, must not cause damage or loss to the Services, the Network or the Equipment and must be used in accordance with relevant instructions, safety and security procedures.



Regards,


above is the latest reply which i got from them seems someone decided larger font and a different colour might be better !!

I must say I don't get it....
Surely contract broken => Minimum period is now over => handset is no longer Meteor's ?

davehey79

long_b wrote: »

I must say I don't get it....
Surely contract broken => Minimum period is now over => handset is no longer Meteor's ?

Thats what i think anyway im gonna mail back see what i get back from them this time.