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Blueface down!

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    #92
    mickbyrne
    Closed Accounts Posts: 164 ✭✭mickbyrne


    After the last outage, I rang support and said specifically that I wanted a divert set up on the account should there be any future outages. The girl said that all customers would be getting a call and I could organise it at this stage. I never got the call!!!!

    I think I will have to go back to eircom.


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    #93
    CompanyBureau
    Registered Users Posts: 93 ✭✭CompanyBureau


    Blueface are an absolute and utter shambles to deal with. Our phones are down yet again this morning. Rang a prospective client yesterday and they went elsewhere because our phone number 'wouldn't work' This is probably costing all of us business I'm afraid..

    All we ever seem to get is these 'it's not my fault' or 'its not my job' type of responses from Blueface - They need to take some responsibility and sort out these problems or they'll be out of business soon. I think this is the final straw for us anyway...


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    #94
    witnessmenow
    Registered Users Posts: 7,060 ✭✭✭witnessmenow


    They seemed to have declared victory on this issue on there status page.

    It does seem to be working again for us ok.


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    #95
    i71jskz5xu42pb
    Closed Accounts Posts: 1,806 ✭✭✭i71jskz5xu42pb


    witnessmenow wrote: »
    They seemed to have declared victory on this issue on there status page.

    It does seem to be working again for us ok.

    Still not working for us (although one lone call did make it through).

    The status page has been updated to say:
    There may be some intermittent issues for the next hours for some customers.

    Half assed.


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    #96
    witnessmenow
    Registered Users Posts: 7,060 ✭✭✭witnessmenow


    Beatrice Fluffy Detective wrote: »
    Still not working for us (although one lone call did make it through).

    The status page has been updated to say:



    Half assed.

    Back down again for us :/


    Their status page is a joke, they didn't have that line that you quoted in it 5 mins ago

    I work for a company that provides IP pbxs, and I emailed all our customers saying problem resolved, as blueface had claimed it was!


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    #97
    Gebby
    Closed Accounts Posts: 4 ✭Gebby


    Hey,

    Its seems this guys www.telifinity.ie dont have a phone number and that you have to email them.
    You said that the service has been fault free for six months that pretty good in comparison to Blueface. Have you a number I can use to contact Telifinity?

    What are their prices like?


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    #98
    i71jskz5xu42pb
    Closed Accounts Posts: 1,806 ✭✭✭i71jskz5xu42pb


    witnessmenow wrote: »
    Back down again for us :/

    OK we are back up again for inbound and outbound calls. Let's hope it sticks.


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    #99
    prof_frink_2000
    Closed Accounts Posts: 29 ✭prof_frink_2000


    Digiweb provide SIP trunks i'm going to get one today.


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    #100
    Merjock
    Registered Users Posts: 73 ✭✭Merjock


    Not sure if it's part of the same problem, but I've been unable to reach my Blueface supplied 076 number from my O2 mobile for the past few days. Outgoing calls working fine though, even today.


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    #101
    bhickey
    Registered Users Posts: 1,340 ✭✭✭bhickey


    prof_frink_2000 wrote: »
    Digiweb provide SIP trunks i'm going to get one today.

    Smart are providing SIP trunks too (but maybe only for people with Smart fibre connections?). Smart can also present a PRI over their fibre connections which might be useful for people looking for an alternative to Eircom PRI's.


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    #102
    Merjock
    Registered Users Posts: 73 ✭✭Merjock


    BrianjG wrote: »
    That list hasn't been updated since 2007. Some have gone out of business and others don't port geographical numbers or don't operate from ireland.

    http://www.freespeech.ie/home/index.html ??

    Anybody know what their service is like?


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    #103
    kesey
    Registered Users Posts: 216 ✭✭kesey


    Merjock wrote: »
    http://www.freespeech.ie/home/index.html ??

    Anybody know what their service is like?

    I find them great. I have a Linksys SPA 941, pair of Siemens S685ip, and a pair of HTC Desires running Fring..all happily working on www.freespeech.ie


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    #104
    BaconZombie
    Registered Users Posts: 8,811 ✭✭✭BaconZombie


    Looks like they offer SIP only, no IAX2.
    Merjock wrote: »
    http://www.freespeech.ie/home/index.html ??

    Anybody know what their service is like?


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    #105
    squishey
    Registered Users Posts: 143 ✭✭squishey


    anyone else having problems? website seems to have stopped responding/going very slow as well. This is just a joke at this stage!

    Any one with any experience of freespeech.ie? Seems like one of the only alternatives.


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    #106
    nava
    Moderators, Business & Finance Moderators Posts: 4,739 Mod ✭✭✭✭nava


    squishey wrote: »
    anyone else having problems? website seems to have stopped responding/going very slow as well. This is just a joke at this stage!

    Any one with any experience of freespeech.ie? Seems like one of the only alternatives.

    Down for me too, Try Contact Number: 01 5065565 and they will keep you updated


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    #107
    i71jskz5xu42pb
    Closed Accounts Posts: 1,806 ✭✭✭i71jskz5xu42pb


    Down again for me. Can't dial out, can't reach them on my mobile

    Aggggghhhh.


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    #108
    i71jskz5xu42pb
    Closed Accounts Posts: 1,806 ✭✭✭i71jskz5xu42pb


    Seems to be back for me again.


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    #109
    edanto
    Registered Users Posts: 2,809 ✭✭✭edanto


    Wow - I'm glad I found this thread!

    I'm talking with blueface about moving over to them, and I'm certainly going to ask them if they have put any contingency failover systems in place to deal with these outages.

    It's fairly reasonable to expect them to have multiple independent systems that will maintain a service even if they have a serious fire at one location - I get the impression from this thread that they haven't built their system like that.

    Does anyone know if they have improved their infrastructure or service lately?


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    #110
    morgana
    Registered Users Posts: 1,245 ✭✭✭morgana


    I've had no problems since ...


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