BluRay Of Death

whiterebel

jasonorr wrote: »

I felt a lot more comfortable covering it for accidental damage than just going with a factory warranty or any extension of such that could be attained through the small claims court especially since I intended on changing the hard drive which, fortunately went without too much trouble.

Just a quick search found this regarding tv's which by and large are far more expensive:

1) That looks like an American link - totally different to here.

2) Who says the warranty of 1 year on TVs is ok?

You have rights as a consumer - Warranty from the manufacturer is in addition to them, not a replacement for them.

The only way the true figures will come out if there is a class action suit in the US and Sony have to produce properly audited figures.. This is what forced Microsoft's hand with the XBox.

Stimpyone

noodler wrote: »

I would love to know how many people, just as a side though, don't realise they shouldn't turn their PS3s off before shutting them down, or that they shouldn't be kept in enclosed spaces or that the vents should be vaccumed (as it says in the manual) once in a while for dust.

I'm aware of all of the above and my PS3 was not abused. I was fully aware of the issues Xbox has and was expecting it to fail one day but I knew that when it did it would be replaced. I honestly didn't expected it to last 3 years before in went error 74.

On the other hand I had always been told that the PS3 was far more reliable than the Xbox, this is despite my mates one going BROD about a year ago, he paid his money and got a refurb. Ironically he's always bleating on about how much more reliable the PS3 is.

Anyway I was pissed off when my PS3 broke so I went online looking for a fix as I said earlier.

To say I was shocked at the amount of threads devoted to fubared PS3 is an understatement. A large percentage of them had the same issue as I had. Don't believe me, Google it.

I have nothing to prove either way, I don't particularly care if people chose to bury their heads in the sand regarding PS3's short comings but the short comings are there. This is not an isolated issue.

I honestly hope that nobodies console goes belly up but I wonder will some people be a tad embarrassed over they're feverish defence of the PS3 if it does?.

L'prof

whiterebel wrote: »

1) That looks like an American link - totally different to here.

Here's your Irish link. You only get 2 years if you're buying a plasma!

whiterebel wrote: »

2) Who says the warranty of 1 year on TVs is ok?

I never commented on that, I'm just pointing out that the PS has a similar factory warranty to other products that have a much higher value!

noodler

Stimpyone wrote: »

To say I was shocked at the amount of threads devoted to fubared PS3 is an understatement. A large percentage of them had the same issue as I had. Don't believe me, Google it.

I have nothing to prove either way, I don't particularly care if people chose to bury their heads in the sand regarding PS3's short comings but the short comings are there. This is not an isolated issue.

I honestly hope that nobodies console goes belly up but I wonder will some people be a tad embarrassed over they're feverish defence of the PS3 if it does?.

No matter how much you try and urge perspective, no matter how much you try and say find cold hard data, and no matter how much you warn against it - you'll always get one who takes it personally.

If what have written today is a "feverish defence of the PS3", then what on earth would you call the above? A level-headed response?

Oh dear.

noodler

Stimpyone wrote: »

I'm aware of all of the above and my PS3 was not abused.

Why so defensive here? Nobody directed that at you, nobody is accusing you of mistreatment.

Stimpyone wrote: »

I had always been told that tIronically he's always bleating on about how much more reliable the PS3 is.

A mate.

Stimpyone wrote: »

To say I was shocked at the amount of threads devoted to fubared PS3 is an understatement. A large percentage of them had the same issue as I had. Don't believe me, Google it.

What % of 30 million would you say?

Stimpyone wrote: »

I have nothing to prove either way,

Oh please. At least most posters keep an openmind - no amount of reasoning is going to work on you because you have had it happen to you.

Stimpyone wrote: »

I don't particularly care if people chose to bury their heads in the sand regarding PS3's short comings but the short comings are there. This is not an isolated issue.

Pathetic

Stimpyone wrote: »

I honestly hope that nobodies console goes belly up but I wonder will some people be a tad embarrassed over they're feverish defence of the PS3 if it does?.

Pathetic again.

Stimpyone

noodler wrote: »

No matter how much you try and urge perspective, no matter how much you try and say find cold hard data, and no matter how much you warn against it - you'll always get one who takes it personally.

If what have written today is a "feverish defence of the PS3", then what on earth would you call the above? A level-headed response?

Oh dear.

Wow.....

Without getting further into this I'd just like to point out that my post were solely my opinion. Perspective is relative and I believe that mine is as good as yours unless you work for Sony or have other sources of information.

So a couple of points, just in case I've come across differently than I intended

-My PS3 is broken
-Many people on this site and other sites have encountered this issue.
-I may have to bring Sony to the small claims court to get satisfaction.
-My Xbox is broken
-Many people have also encountered this issue. It's documented.
-Replaced free of charge by MS

I've taken nothing personally and I have no allegiance to either brand, or any brand for that matter.
Apologies if I've upset anybody.

L'prof

Stimpyone wrote: »

-My PS3 is broken
-Many people on this site and other sites have encountered this issue.
-I may have to bring Sony to the small claims court to get satisfaction.
-My Xbox is broken
-Many people have also encountered this issue. It's documented.
-Replaced free of charge by MS

What microsoft are doing is fantastic but their hands were forced, if it's the case that the failure rate of the PS3 is anywhere near as high as the XBOX then, I'm sure they'll have to follow suit.

noodler

Fair enough, I don't want you taking it personally just because I said some people may not know to clean their PS3, don't keep it in a confined place etc.

I am willing to consider the possibility of an actual manufacturing defect but I can't do it based on individual complaints.

How many I-pods have been sold worldwide? There is no inherent fault with them but I bet I could go online and find 100s of problems individual users have had. It may seem like alot but compared to the millions upon millions sold then its actually not a big deal.

Anyway, I think you were the 14 months person I was originally replying to. You should be getting satisfaction with the retailer or Sony imo - legal route or otherwise.

papachango

I have had one 40gb die immediately after an update and two 60gb immediately die after firmware updates. (Firmware update 3.15 is a phat PS3 Killer)
In other words the firmware updates are soft kills for these old consoles. I dont mind saying Sony are questionable and could be involved in corporate Fraud to boost their revenues. When a software update is responsible for killing 100% of consoles you've owned you start getting a little miffed, and indeed, a little suspect. I rang sony in Ireland and they gave me a 0818 number as they said there is NO 'SONY GAMING' section in Ireland. Thats fine, but as the 0818 call terminates in the UK I will have to foot the bill for international calls. Also when I rang it the 0818 number had changed to a standard UK landline, again international rates. So I eventually teased a number out of the Sony girl which is 01-7073840 (Please ring them!)which is for Sony Gaming, IN IRELAND! SO Sony are full of **** period. Of course someone was meant to 'ring me back'. I am still waiting on their concerned phone call!
If 1/2% or 1% of PS3 consoles result in failure through YLOD or Blu-ray drive deaths through Firmware updates then here is the € cash benefit for Sony;
Globla PS3 sales(August 2009) is 28 Million consoles approx.
Charging €150 to fix 1/2% is 21 Million euro
Charging €150 to fix 1% is 42 Million euro

So, since its launch in May 2006, if even 1% of consoles go back to Sony with their €150 refurb fee Sony pull in excess of €10 Million extra PER ANNUM. If €10 Million is a drop in the ocean to Sony with regard to annual sales/profits, then without doubt they should be fixing these consoles for free to keep loyal sony customers happy. But they are not. They're screwing us all for more cash. If you have been loyal to Sony for years, now is the time to review that loyalty. Sony are the electronic equivalent of Toyota, who have massive recall problems now.
The figure BTW is way more than 1%, as I've said I've had 3 bite the dust. I have no doubt they would still be alive if the software was not updated.
George Michael got it right when he wore headphones displaying the fake corporate brand 'FONY' in his video. A small dig at SONY who were trying to screw him bigtime.
For the Sony lovers get a grip, your rose tinted glasses wont last too long when your console packs in and Sony leave you high and dry. All you'll feel is the big Sony hand reaching into your pocket!
SONY make great electronics but they are a **** company with **** customer service on PS3 console.
Build quality and customer service sacrificed for profit NEVER ends well for the brand.

Stimpyone

Cheers for the number papachango. I'll be giving Sony gaming Ireland a buzz on Monday.

SeanDoe

My first ps3 died of BROD,it was 1 or 2 months out of warranty so sony wanted 165 & theyll send me a refurb.Lets just say i wasnt impressed & so went about a 2 week battle over email & phone until i got my refurb for 15 P&P,anyway my point this time round is when i got my refurb it woundnt play my cod4 anymore because i had a 1mm scratch on it.now i thought nothing of this & passed it on to my little bro who has an 80g,well woundnt u no it worked in his ps3 & not mine.also a couple of months before AC2 came out i purcused AC1 preowned to play through again & the same problem accured,it froze during the first loading proccess on my refurb & loaded grand on my bros 80g.
So my point i guess is all the lasers in the older ps3s are of differnt quality especialy if you got a refurb(god knows whats inside yours)& so failure rates will be hard to pin down

Slick50

Here is a link to an independant survey http://www.nofussreviews.com/survey-results-2010.php involving over half a million respondants.Despite Sonys claim to a minuscule failure/returns rate, this survey comprehensively contradicts that. The ammount of people suffering multiple failures is rediculous, and doesn't bode well for their refurbs.
There are growing numbers of failures, and as the origional consoles start hitting the 30/36 month mark this number is increasing. This survey shows an 8% first time failure rate, if the 30million console figure is correct, that's 192million euro in repairs (not to mention the second and third failure figure). I don't think that is why they are failing, but it probably is why sony are in denial mode.
It's all very well telling people they're biased in their views, if they have lost out because of a malfunctioning console, but when it happens to you it will probably change your point of view too.

F1ngers

Slick50 wrote: »

Here is a link to an independant survey http://www.nofussreviews.com/survey-results-2010.php involving over half a million respondants.Despite Sonys claim to a minuscule failure/returns rate, this survey comprehensively contradicts that. The ammount of people suffering multiple failures is rediculous, and doesn't bode well for their refurbs.
There are growing numbers of failures, and as the origional consoles start hitting the 30/36 month mark this number is increasing. This survey shows an 8% first time failure rate, if the 30million console figure is correct, that's 192million euro in repairs (not to mention the second and third failure figure). I don't think that is why they are failing, but it probably is why sony are in denial mode.
It's all very well telling people they're biased in their views, if they have lost out because of a malfunctioning console, but when it happens to you it will probably change your point of view too.

How many submissions were logged?
In total we measured 512,322 submissions, we discarded submissions in our final result after the 500,000 mark.

What was the demographic of the survey?
35% answered questions relating to the Wii
34% answered questions relating to the PS3
31% answered questions relating to the 360

Less than 175,000 answered concerning the PS3.

Where did you get 8% of 30million, the survey has an 8% failure rate of 175,000 consoles, which is 14,000 failures.

There are lies, damn lies and statistics.

Slick50

F1ngers wrote: »

Where did you get 8% of 30million, the survey has an 8% failure rate of 175,000 consoles, which is 14,000 failures.

I got the 30million from posts earlier in this thread, 28-30million being quoted in various posts. I thought a survey of 500,000 should give a reasonably accurate over all picture. If you apply the logic of your figures to the Xbox figures then they don't have a problem either.

F1ngers

Slick50 wrote: »

I got the 30million from posts earlier in this thread, 28-30million being quoted in various posts. I thought a survey of 500,000 should give a reasonably accurate over all picture.

A survey of 500,000 which covered all 3 consoles of this gen.
This thread is about the PS3, so you only need the numbers relating to the PS3, which is 175,000.
So, 325,000 people in that survey have nothing to do with the PS3.
So its a survey of 175,000 out of ~30million PS3 sales.

Slick50 wrote: »

If you apply the logic of your figures to the Xbox figures then they don't have a problem either.

Exactly, as I said before, there are lies, damn lies and statistics.

Slick50

F1ngers wrote: »

Exactly, as I said before, there are lies, damn lies and statistics.

How does this relate to the 65.88% who have stated "hasn't happened to me" in this poll.

F1ngers

Slick50 wrote: »

How does this relate to the 65.88% who have stated "hasn't happened to me" in this poll.

Don't get what you mean.

That 65.88% is probably wrong now, as someone who voted "hasn't happened to me", may have had a failure since then and the way polls are set up here you can only vote once.

So, the poll associated with this thread is probably skewed and therefore unreliable.


EDIT: It's 65.99% now, I just voted...

Daemos

Slick50 wrote:

How does this relate to the 65.88% who have stated "hasn't happened to me" in this poll

Also as mentioned already the title of this thread means people who haven't had any failures are less likely to visit it and vote, again throwing the numbers off. You can't hand-pick statistics that you want to be true.

Slick50

DaPoolRulz wrote: »

You can't hand-pick statistics that you want to be true.

I think that is exactly what is being done here. And f1ngers is right about people having previously voted, not being able to move their votes, I'm one. So back to 65.88?

noodler

Slick50 wrote: »

I think that is exactly what is being done here. And f1ngers is right about people having previously voted, not being able to move their votes, I'm one. So back to 65.88?

Slick. Get a fcuking hobby.

Daemos

Sorry Slick, but what are you actually saying? Because honestly I haven't got a f*cking clue.

F1ngers

Slick50 wrote: »

I think that is exactly what is being done here. And f1ngers is right about people having previously voted, not being able to move their votes, I'm one. So back to 65.88?

And I got 2 PS3s, so back to ....:D

Slick50

Hi noodler, that didn't take long, with your fancy sentence.

Slick50

DaPoolRulz wrote: »

Sorry Slick, but what are you actually saying? Because honestly I haven't got a f*cking clue.

There seems to be a very clear divide between those who's PS3s have packed up, and those who's have not. And generally it is, if you have had a problem, you think it is more wide spread than sony will admit, and if you haven't had a problem you don't think it is so wide spread.
The survey I refered to origionally is a very substantial survey, even if "only" 170 odd thousand of the respondents were refering to PS3s. The figures for the xbox in the survey where very similar, 170 odd thousand, and proved to be very close to the known figures for the xbox problem. So why do people still have a problem accepting the validity of that survey.
When I asked how the the statement f1ngers made related to the poll on this thread, I was asking if he regarded them as lies, damn lies, or statistics.
Not that complicated!

Somnus

I've had my original 60GB model since July 2007 and no problems with it.

Hope it doesn't kick the bucket as I only upgraded the hard drive two months ago.

yermanoffthetv

80GB packed in a couple of days ago. Bought a blu ray disc cleaner in HMV thinking it might just be dust on the lense as it worked occasionaly with games and blu ray movies. Anyone know a place in Galway that would fix it for a reasonable price?