Anyone Bought From ComputersComputers.ie?

WetDaddy

I've an order that's been "pending" from these guys since last Monday. I've mailed them twice and also rang them, but to no avail. They haven't even replied. Of course, they've already deducted the amount from my credit card... :mad: I mean, I wouldn't mind if the item (it's only one item) is simply out of stock, but I'd appreciate being told.

Does anyone have any experience with this crowd? Good / bad points?

Thanks!

Anti

Cant find much about them on google for good or bad comments. Apart from randomly email people. Their prices seem a bit weird too.

Gadgetman496

Anti wrote:

Cant find much about them on google for good or bad comments. Apart from randomly email people. Their prices seem a bit weird too.

Their prices are weird Anti,

They are charging €200 for a WD 500GB My Book thats on Komplett for €130 :eek:

Anti

IT sounds to me like a new company setup in someone's bedroom that buys from komplett and then charges you a huge mark-up. I could be wrong though. But since they are a affiliate of blacknight solution ( a hosting company ) so they make money for signing people up to BK it would seem to me that they run a very small operation.

OP Have you had any contact from them as of yet?

WetDaddy

I've had absolutely ZERO contact from ComputersComputers.ie. In an effort to get in touch with them, I've also tried ComputerRepairs.ie (run by the same crowd / guy as far as I can tell), but no luck. 5 e-mails, 3 phone calls, nothing.

So, I raised and issue with PayPal. After the customary 14 day wait and no response from seller, I escalated the issue with PayPal. They then attempted to return me my funds (€70.66) but only succeeded in getting me less than 1% back (€0.64).

I wrote back to PayPal asking were they going to try harder (it said in their original mail they would), and they said they would "endeavour to"...

Can anyone advise me on this please? Afaik, I *could* ask Bank of Ireland to just refund me the credit (I paid with credit card), but since it was VIA PayPal, I'm not sure how helpful they'll be able to be.

If I could just get contact details for this guy, I'd ring him directly and just demand my money back!

awhir

its the worng forum now m8.

there is a forum for law/rights.not sure which 1 tho

WetDaddy

awhir wrote:

its the worng forum now m8.

there is a forum for law/rights.not sure which 1 tho

Y'know, I was thinking exactly the same thing when I was typing!

Is there any chance a mod could please move this to "Biz > Consumer
Consumer Issues"? I feel keeping the thread in tact will help people get a feel for the process I've been through... Thanks!

shanethemofo

looks to me like the site is stopped, could be why the prices seem so high. also notice at the bottom it says "copyright 2006".
Maybe there just isnt somebody there to give you your money back? lol

Cuddlesworth

Folex wrote:

So, I raised and issue with PayPal. After the customary 14 day wait and no response from seller, I escalated the issue with PayPal. They then attempted to return me my funds (€70.66) but only succeeded in getting me less than 1% back (€0.64).

I wrote back to PayPal asking were they going to try harder (it said in their original mail they would), and they said they would "endeavour to"...

Can anyone advise me on this please? Afaik, I *could* ask Bank of Ireland to just refund me the credit (I paid with credit card), but since it was VIA PayPal, I'm not sure how helpful they'll be able to be.

If you paid into paypal with the credit card, then charge back on the credit card. Paypal can't and won't refund you if the other paypal account is already empty.

Anti

Yep, your bank will be able to sort this for you.

pedroj

well says dr based in limerick:

ComputersComputers.ie
Curragh
Castlemahon
Newcastle West
Co. Limerick
Ireland

Any1 in limerick know bout them or can pay them a visit?

Gabico

Sorry to dig out an old thread
but I bought a laptop from this guy two months ago and didn't receive anything either.
I found his add on adverts. It was a broken laptop (I needed some parts from it) and I only paid 85E but I feel frustrated that someone can get away with it so easily.
The guys name is Andrew Lane and he is running both ComputersComputers.ie and ComputerRepairs.ie as far as I can tell.
I tried calling him on different numbers but no luck. He ignores all my emails too.
I asked the mods to ban him from adverts which they did but now I found out that he has another account on boards/adverts. I paid him by bank transfer so cant get a refund.
Now I only wish I have some business in Limerick to have an excuse to drive there and pay him a visit.
How did you sort out your issue Folex? Did paypal refund you in the end?

WetDaddy

Hey Gabico,

Sorry to hear of your struggles with this guy; I get the feeling you might be in a worse situation than me. I've just mailed PayPal again there insisting on my money in return (it's now 30 days to the hour since they originally stipulated I'd receive my "reversed payment").

My searches dug up the same as you; i.e. his name is Andrew Lane and he runs both those sites. I've left several (increasingly nasty) voicemails on his system and written him emails as well, but to no avail. To be honest, I was beginning to think he was some kind of loner who died and no-one knew of his webstores or something That was, at least, until you mentioned that you bought something from him only two months ago.

Man, I'd happily go with you down to Limerick to pay him a visit. I wonder if there's some way to legally look up the contact details for a sole trader. Something along the lines of the Data Protection Act or similar... I'm not really up on that sort of thing though; anyone have any ideas?

Beelzebub

Gabico wrote:

Sorry to dig out an old thread
but I bought a laptop from this guy two months ago and didn't receive anything either.
I found his add on adverts. It was a broken laptop (I needed some parts from it) and I only paid 85E but I feel frustrated that someone can get away with it so easily.
The guys name is Andrew Lane and he is running both ComputersComputers.ie and ComputerRepairs.ie as far as I can tell.
I tried calling him on different numbers but no luck. He ignores all my emails too.
I asked the mods to ban him from adverts which they did but now I found out that he has another account on boards/adverts. I paid him by bank transfer so cant get a refund.
Now I only wish I have some business in Limerick to have an excuse to drive there and pay him a visit.
How did you sort out your issue Folex? Did paypal refund you in the end?

You could and should contact the police in Limerick about this guy.
I don't know if they can do anything, but they may be able to advise you.

Gabico

I also found one of the guys here has the same problem
http://www.boards.ie/vbulletin/showthread.php?t=2055088576

I did go to the police here in Galway. I told them that I cannot get in touch with him. Hes rejecting all my calls and my emails. They said that there is nothing they can do about it. The fact that I cannot contact him is not an infraction...They suggested for me to go to Limerick and face him and if he refuses to refund me to come back to them. They registred my complaint but theyll do nothing about it yet...
Now I didn't pay too much for the broken laptop: only 85E but it is fustrating to see someone get away that easily with stealing your money.

WetDaddy

Man oh man, does this make my blood boil...

It seems this dude is a regular con-artist. At least three reports of scammed people here on Boards so far. I would be surprised if his name even really IS Andrew Lane.

PayPal have just contacted me saying that they can't issue any more money as a refund because there's nothing in his account...

I'm not going to rest at this; €70 *is* a pain in the ass, but it's the disrespect of the matter that's the most frustrating. I'm going to see if I can find out any more info on this "sole trader" and I'll definitely keep this post updated with my findings! (if that's ok with the mods - i.e. not too off-topic)

Gabico, what was the username on Adverts that this "person" went under?

sunny2004

and there was me thinking that the .ie was well controlled to stop this type of stuff

Can you search the business name in the company registration office ?

Complain to the hosting company or whoever is in control of the .ie domains ?

Post him some fresh fish ??

Gabico

His user name was paddyspa.
I have his bank details as I transferred the money into his account..
I also found his beebo page and his skype id but not too much activity on neither.

Saruman

Small claims clourt? Also if you have is bank details, call his bank. They will not give you his info but you can inform them of his activities. To have a bank account he had to provide proof of identity as well as address.

youcancallmeal

Folex: I was reading the thread you started in the HTPC forum and saw that you were looking at getting that keyboard from the computerscomputers.ie website. I was thinking of getting the same one and then stumbled on this thread. Phew, thank god I did! Its a really crappy situation when somebody rips you off like this. The more we spread the word the better. Maybe even a sticky in this forum for an up to date list of online PC component retailers who are reliable and unreliable as the case may be?

Stephen

His website is now serving blank pages... hmm.

WetDaddy

Some more info on him. Not much help, but all the same...

From: http://www.bestjobs.ie/bt-empd-aclane.htm

Address:: 7 Howley Court, Steamboat Quay, Limerick, Limerick
Contact: Andrew Lane
Email: info@computerrepairs.ie


From: http://www.whois.ie/cgi-bin/whois.cgi?whois=computerrepairs.ie&Search.x=0&Search.y=0

domain: computerrepairs.ie
descr: Aclane Computer Services Limited
descr: Body Corporate (Ltd,PLC,Company)
descr: Discretionary Name
admin-c: ABA592-IEDR
tech-c: HH36-IEDR
renewal: 09-November-2007
status: Active
nserver: ns1.hosting365.ie
nserver: ns2.hosting365.ie
source: IEDR

person: Andrew Lane
nic-hdl: ABA592-IEDR
source: IEDR

person: Hosting 365 Hostmaster
nic-hdl: HH36-IEDR
source: IEDR


For the record, I'm still doing battle with PayPal to get my money back. The more time that goes by, the more tempted I am to go down to either of those addresses...

chump

Well if it is a limited company, which it may have to be, due to having a .ie doain it means there will be information available at the companies registration office
http://www.cro.ie/

Business Name
Number 278133

Name
COMPUTERREPAIRS.IE

Address
CURRAGH,
CASTLEMAHON,
CO. LIMERICK.

Registered
16/05/2005

Status
Normal

You may view a list of submissions or request a business name printout which details a business name's name, previous name, registered office, type, registration date, owners and a list of each submission that has been received or registered.

Well lo and behold, anyone of €2.50 to spare?
It also works for business names it seems.

Someone with 2.50 to spare could buy the pdf and post it up here for all of us to see - it's free information afterall

irlrobins

Folex wrote:

Y'know, I was thinking exactly the same thing when I was typing!

Is there any chance a mod could please move this to "Biz > Consumer
Consumer Issues"? I feel keeping the thread in tact will help people get a feel for the process I've been through... Thanks!

Ugh, just seeing this now... prob better off there alright.

thefinalstage

Its a nice little scam that this guy has going. Ask the Star for help. Suggest it as a story for a consumers awareness piece.

mcaul

IMO it would be best to go the small claims route. Its a cheap legal route and would mean a court award against him and thus give him problems with banks / suppliers.

Other option is to ring the local garda station and claim you have been a victim of fraud.

cgarvey

Contact Hosting 365 abuse department (have your supporing documentation ready).

Then, contact the IEDR to figure out what RBN the computerscomputers.ie was registered against (explain you're investigating a case of fraud). They may refuse to give out the information but I know of one case where they did, some years ago.

Then get the full address of that RBN and whether it's registered to Andrew himself, or to a Ltd company (like Aclane), and issue Small Claims Court proceedings against him (only costs you a few quid).

If you can't get the details from IEDR, then I'd attempt SCC proceedings against Andrew at the address on the website (computerscomputers, not computer repairs). The reason you can't slap SCC on Aclane, is that they might well be a completely different entity to the RBN of Andres (if he's personally registered it).

If/when (I presume they will, but the background to your case might not all be presented here) the SCC awards in your favour, use that ruling to present to Paypal, your Credit Card issuer, IEDR & Hosting 365 (to maybe have the domains terminated), and possibly the Gardai if you're still getting nowhere.

Also, PM the other users for their real names / contact info / experiences, and consent to support your case in the SCC.

Sponge Bob

if you get a judgement in your favour in the SCC AND he does not cough up straight away then go to the Office of the Director of Corporate Enforcement to chase his ass. Thats www.odce.ie .

Insist they close down all his domains and deactivate them as it is part of his corporate trading persona

WetDaddy

I spent the €6 in getting the following bits of info Not a whole lot of use, but at least now we can be certain of his name.

There wasn't any entry on CRO.ie for ComputersComputers.ie, just ComputerRepairs.ie

Anyone know what the "Presenter" is responsible for and / or if they'd be any help to us?

Cabaal

I'm curious, has anyone gone to the addresses already listed in this thread?

Might be worth going there taking some photos and posting them up, so we have a file on him and if he sees this thread he'll be well aware people are after him and are serious

Gabico

Cabaal wrote:

I'm curious, has anyone gone to the addresses already listed in this thread?

Might be worth going there taking some photos and posting them up, so we have a file on him and if he sees this thread he'll be well aware people are after him and are serious

I didn't get a chance to go to Limerick yet but I am planning to go there at the end of Sept for a meeting.
I'll pay him a visit for sure.

axer

Folex wrote:

Hey Gabico,

Sorry to hear of your struggles with this guy; I get the feeling you might be in a worse situation than me. I've just mailed PayPal again there insisting on my money in return (it's now 30 days to the hour since they originally stipulated I'd receive my "reversed payment").

My searches dug up the same as you; i.e. his name is Andrew Lane and he runs both those sites. I've left several (increasingly nasty) voicemails on his system and written him emails as well, but to no avail. To be honest, I was beginning to think he was some kind of loner who died and no-one knew of his webstores or something That was, at least, until you mentioned that you bought something from him only two months ago.

Man, I'd happily go with you down to Limerick to pay him a visit. I wonder if there's some way to legally look up the contact details for a sole trader. Something along the lines of the Data Protection Act or similar... I'm not really up on that sort of thing though; anyone have any ideas?

Why didnt you just back charge your credit card through your bank?

WetDaddy

axer wrote:

Why didnt you just back charge your credit card through your bank?

I tried that axer, but the bank told me that since it was PayPal I actually made the credit card transfer too, they couldn't retract the payment. I tried to argue it with the lady on the phone and, although she was sympathetic to my plight, she assured me there's nothing they could do about it.

macattax

I found this on irishabroad.com

ComputersComputers.ie
Andrew Lane
Owner
219 Woodhaven
castletroy, Limerick, na
Tel: 1890876688
info@computerscomputers.ie

mcaul

Bank details

Account Holder:
Account Number: 45566098
Account Type: Current
Bank: AIB
Branch Name: Newcastle West, Co. Limerick
Branch Code: 93-52-39


Internal Site pages still up and running
http://www.computerscomputers.ie/catalog/contact_us.php?osCsid=d43ba0221723fd25edd123bd2d01eefb

dade

if you have the registered address of the company from the CRO then issue small claims proceedings against them. it costs about €10. I've done it in the last 12 months. it was for a pre existing problem on a car. cost me 200 to repair the guy refused to repair it or refund me I played nice then he stopped answering my calls. So i went to the small claims at Christmas. in July they had failed to respond to the courts so the Court issued a decree and the sheriff was sent in. a month later i got my money back and he has to pay the sheriffs expenses.

the court will send a registered letter once it's signed for then it was received if he fails to respond they will issue a decree, you just have to give them time, then you go in and sign an affidavit stating you haven't received payment and he did not contact you or offer to resolve the issue. they send that to the judge to be signed then they issue the decree to you, you pass this to the sheriff and pay €9.50 and he's screwed.

Cabaal

Can the domain be reported to the IEDR for fraudulent activity perhaps?

Also, anyone feel like getting him to call around to your house?
http://www.computron.ie/contactus.htm

he owns the above site too doesn';t he?

ejmaztec

Folex wrote:

Some more info on him. Not much help, but all the same...

From: http://www.bestjobs.ie/bt-empd-aclane.htm

Address:: 7 Howley Court, Steamboat Quay, Limerick, Limerick
Contact: Andrew Lane
Email: info@computerrepairs.ie


From: http://www.whois.ie/cgi-bin/whois.cgi?whois=computerrepairs.ie&Search.x=0&Search.y=0

domain: computerrepairs.ie
descr: Aclane Computer Services Limited
descr: Body Corporate (Ltd,PLC,Company)
descr: Discretionary Name
admin-c: ABA592-IEDR
tech-c: HH36-IEDR
renewal: 09-November-2007
status: Active
nserver: ns1.hosting365.ie
nserver: ns2.hosting365.ie
source: IEDR

person: Andrew Lane
nic-hdl: ABA592-IEDR
source: IEDR

person: Hosting 365 Hostmaster
nic-hdl: HH36-IEDR
source: IEDR


For the record, I'm still doing battle with PayPal to get my money back. The more time that goes by, the more tempted I am to go down to either of those addresses...

That company (Aclane) doesn't show up on the CRO company search


Also on http://www.computron.ie/whyus.htm in one of the testimonials it mentions "Daniel" but no Andrew. Weird!

Never heard of him/them, down here in the depths of North Kerry!

Cabaal

Nice to know Mr Lane is alive and well,

Sent him a nice "newbie" looking mail today

Hi!
I'm trying to order a MacbooK through your website but I keep getting an error "this page cannnot be dispalcyed" each time I'm trying to add it to the cart, can you fix this please??/

Thanks,

he replied

Hi,

We've been having some problems with our database server which will take some time so sort out. If you would like to still order we can do this over the phone.
Just call 1890 87 66 88 and we'd be happy to help in any way.


Best regards,

Andrew Lane
Director

www.CompuTron.ie
LoCall 1890 87 66 88

So he's certainly alive and well and answering queries from customers

ejmaztec

How can he say that he's a director, when he doesn't appear to have a limited company? Isn't that fraud in itself?

Gabico

I'm glad to see that this thread is still alive. Maybe together we can expose this scammer.
mcaul > Yes that is the account where I lodged the money in.
I'm definitely going to Limerick at the end of the month. I hope Ill find one of those addresses and meet the "director" in person..
In the mean time I should probably try the small claims court. The thing is that I bought from him trough adverts.ie not his websites. But I can prove that I lodge the money into his account and had an agreement with him to send the laptop. Do you think I have a case?

Cabaal

Can't see why not, as long as you have proof of money transfers etc

cgarvey

Gabico wrote:

The thing is that I bought from him trough adverts.ie not his websites. But I can prove that I lodge the money into his account and had an agreement with him to send the laptop. Do you think I have a case?

All depends on whether you bought of his company or off him. If you lodged in to his personal account, then it's a private transaction outside the protection of the consumer act, and the SCC is unlikely to be interested (but, by all means contact them and see). If you lodged in to the company account, you'll have a much stronger case.

macattax

He is also spamming the search sites eg. google by adding almost every place name in ireland to the bottom of his page (its not visible until you highlight the whole page because the font is in white).
So for example if you search pc repair dundalk he will appear quite high up in the list or try any other town name and his site will come up.
I cant see how this guy could serve the whole country with his services.
I am pissed off mostly because I have a Computer repair business in my home town and now he is coming up as the first hit in google.
Asshole!

Sully

Report the site to Google. Id imagine they wouldnt permit that.

macattax

Google probably wouldnt care tbh as I am sure they are too busy to care about such things.
Unless you have heard of anyone being helped by google to sort this kind of prob out?

Sully

macattax wrote:

Google probably wouldnt care tbh as I am sure they are too busy to care about such things.
Unless you have heard of anyone being helped by google to sort this kind of prob out?

I was reffering to search engine abuse.

The other issue can be solved by taking legal action. Not much point talking about it much further - just step in, and take the appropriate action..

5uspect

macattax wrote:

I found this on irishabroad.com

ComputersComputers.ie
Andrew Lane
Owner
219 Woodhaven
castletroy, Limerick, na
Tel: 1890876688
info@computerscomputers.ie

That is very probably student accommodation, you may be able to talk to (even warn) the students renting it to get a proper phone number for him. It may be a new avenue for investigation. Is he a registered landlord for example?

macattax

I was referring to search engine abuse as well.
So what would be the procedure in reporting this abuse and is it a valid complaint that google would take interest in?

wba88

No more info then you already have but found this anyway

http://www.whatswhat.ie/business.php/Computer-Repairs/23637/