Fastway/Parcel Connect

kiddums · 10-11-2015 11:53am #1

I'm expecting a package, and apparently fastway are the couriers for it.
I came home yesterday to a slip from fastway with a mobile number scrawled on it, nothing else.
I read the slip and it said the package could be collected from the depot the following day or you could call the courier to arrange redelivery. Since it was 10pm I left it till the morning.
9am, I call the number, line busy. Same story every time I try calling it till I have to hit the road for work. Sure my route passes the depot I'll call in and just get it.
I go to the depot, and talk to the most annoyed man there. Apparently the slip means it was an evening delivery. Not that that means anything to me. So he calls the driver, turns out its still on the van. So now I have to try and get someone to be there "some time today" so it can be delivered.

Why say on the slip I can collect it from the depot the following day if that isnt true?
Surely "Courier Experts" such as those at fastway can set this up the same as every other courier that runs in this town (I dont know about others). You get the slip, call to the depot the following day and you get the package, no hassle.

Shane M89 · 21-11-2015 3:12pm

From experience I'd say the driver forgot to leave out your parcel from the day before and it was put back into the freight for the next day he loaded it up without knowing I'd say

kiddums · 23-11-2015 11:17am

I'd understand that, I make mistakes too. Its more the attitudes of the driver when I spoke to him and the person in the depot.

mrcheez · 23-01-2016 1:39pm

I have a Fastway delivery due to arrive from Littlewoods (a large TV). It was supposed to be delivered yesterday so I had to work from home.

Predictably nothing arrived, and I won't be able to work from home Monday as well as yesterday was an exception permitted by work.

So assuming I'm not home for the delivery what happens when(if) they arrive? Will they call beforehand?

I tried to ring the company but phones are not answered.

ED E · 26-01-2016 4:19pm

mrcheez wrote: »

I have a Fastway delivery due to arrive from Littlewoods (a large TV). It was supposed to be delivered yesterday so I had to work from home.

Predictably nothing arrived, and I won't be able to work from home Monday as well as yesterday was an exception permitted by work.

So assuming I'm not home for the delivery what happens when(if) they arrive? Will they call beforehand?

I tried to ring the company but phones are not answered.

Each driver is a law unto himself with Fastway, nobody knows what they'll do. Bonne chance.

mrcheez · 26-01-2016 7:26pm

Jebus!

agrostar · 26-01-2016 11:45pm

I would strongly advise anyone from using fastway they are a disaster organised for them to collect an item to be delivered by them using parcel connect. After several phone calls to depot and driver and approx two working weeks item still wasn't collected so rang and cancelled service. Girl in office told me I'd have to talk to someone in another department to get refund. Did they ring me? did they f##k after ringing them at least four other times about refund put on hold three times and hung up on once. Driver is a law on himself also can have stuff for days we live in the country approx 3 miles from main road and shop that is a depot/drop off point for them. Ring supplier to see where stuff is, within an hour fastway driver rings "hey bud I've a package there for ya I tried ringing the other day but no answer, (no missed call on my phone)I don't have time to bring it up to your place today I'm running late I'll leave it in town at drop off point" so not only will they not collect they will not deliver either end up either having to wait till he wants to come to deliver or I'm stuck and tell him to leave at shop where I have to collect.

mrcheez · 27-01-2016 11:46am

Unfortunately I had no choice in the matter of which courier was used, delivery is from Littlewoods.

I'll notify Littlewoods of what has been said here though and perhaps they can contact the courier on my behalf.

Lux23 · 27-01-2016 12:50pm

Fastway is an absolute disaster of a company, I keep telling them nobody is there from noon every day, yet they arrive at 12.30 or 1pm. It really is very annoying but the company I ordered from won't allow me to get deliveries to my work address. Closing my account once I have received the last package.

scas100 · 02-02-2016 12:31pm

'I keep telling them nobody is there from noon every day, yet they arrive at 12.30 or 1pm'

fastway have set runs like a postman, so the courier will always be in an area about the same time, if your not going to be there arrange for it to be delivered elsewhere or tell the courier where he can leave it somewhere for you-like a shed or something.

fastway i agree, are the worst of all the courier companies, but its because of the nature of the franchise model they use. head office screw the regional franchises and then they in turn screw the franchise couriers. leading to the couriers having to deliver 100-150 jobs a day( ignoring collections ) for as little as 75 cents per delivery and on some occasions the collections for literally nothing. trying to do that leads to the phone call with him saying ' sorry but i cant come back to your area or i cant be there at that time'

the only reason fastway are still in business is due to the littlewoods contract. they went bust in most of the countries they started in, all thats left is new zealand, australia, ireland and south africa. So complain to the companies that send the stuff out with fastway and theyll stop using them.

beardo81 · 02-02-2016 3:50pm

Have to agree on Fastway being awful. 3 years ago had a laptop delivered from Littlewoods, same craic, nobody home. The driver dropped it over my side gate and left, my dog proceeded to tear it to shreds and have a Lenovo lunch.

Littlewoods replaced it quickly, but thats disgraceful behaviour from any company.

mossfort · 04-03-2016 11:59pm

avoid parcel connect and fastway.

I ordered 2 items from ebay uk on 2 separate days from 2 different sellers to be delivered through parcel connect to my local pickup point. a week later no sign of them being delivered , no texts or emails from parcel connect. rang them about it and gave them my details, they said they would lookat it and get back to me , they never rang back. they tried to blame it on royal mail so I contacted the sellers one of whom refunded my money while the other one resent the order with signed for delivery. after no sign of the second delivery turning up I got the tracking details from the seller which showed they had received it but a week later they had not delivered it to my pick up point .
got a call today from the fastway courier telling me he had left it at the pick up point and that there were 2 more parcels there for a few weeks uncollected which were the original orders. so the long and the short of it is fastway and theyre parcel connect is a mess with no way of tracing your order once they get hold of it. pure cowboys avoid at all costs , stick with dpds parcel wizard or nightlines parcel motel.

Shane M89 · 30-03-2016 3:17pm

scas100 wrote: »

'I keep telling them nobody is there from noon every day, yet they arrive at 12.30 or 1pm'

fastway have set runs like a postman, so the courier will always be in an area about the same time, if your not going to be there arrange for it to be delivered elsewhere or tell the courier where he can leave it somewhere for you-like a shed or something.

fastway i agree, are the worst of all the courier companies, but its because of the nature of the franchise model they use. head office screw the regional franchises and then they in turn screw the franchise couriers. leading to the couriers having to deliver 100-150 jobs a day( ignoring collections ) for as little as 75 cents per delivery and on some occasions the collections for literally nothing. trying to do that leads to the phone call with him saying ' sorry but i cant come back to your area or i cant be there at that time'

the only reason fastway are still in business is due to the littlewoods contract. they went bust in most of the countries they started in, all thats left is new zealand, australia, ireland and south africa. So complain to the companies that send the stuff out with fastway and theyll stop using them.

You have it 100% on the button was doing it myself for a few years was you get little to nothing considering the amount of delivery's and collections your doing fastway don't want to hear about fuel costs insurance van maintenance your on your own making fat cats money while you lose it manys a fastway driver had to hand back runs and walk away.

Nicks delight · 01-04-2016 1:33am

Have had trouble with Fastway right from the start...Useless company in my experience. not even worth wasting words on imo.....but I will...They are useless from start to finish. They might look cheaper than competition......but the competition deliver what they promise.....Fastway don't. (in my case) They don't communicate with customers or internally and are unprofessional...., Fastway did not give the driver my number and then blamed another company for their own incompetence and lastly when I finally (1 day late and much work on my behalf) got the product they did not ask for it to be signed....zoomed off quicker than quick.....Later when I checked online they had forged my signature.

From today I will avoid buying any products from any company using Fastway..it is costing me time and money waiting for an incompetent delivery company to deliver my products

In Anpost I trust.

hardanro · 12-04-2016 7:17pm

Nicks delight wrote: »

From today I will avoid buying any products from any company using Fastway..it is costing me time and money waiting for an incompetent delivery company to deliver my products

In Anpost I trust.

The problem is that, most of the time, you don't know what couriers do online shop use. And you don't find out until after the order is placed.
Lately, even amazon started using fastway (i-parcel which is partner with fastway in Ireland). I was used to have parcels from amazon delivered through anpost. When I saw after the last order that it will be delivered with fastway - I knew it will be trouble (and it was).
That's one of the biggest problem of online shopping, you pay for a service (shipping) without being able to see or choose who will provide that service.

ThunbergsAreGo · 12-04-2016 7:19pm

They have lied to me before saying they called to the house etc and once just lost my package

Dreadful dreadful company

punisher5112 · 12-04-2016 7:25pm

I can see where it is bad experience for some and is poor on their part but have to say myself had no problems with deliveries.

Did anyone contact their hr department and give feedback.

Its a stressful job at the best of times.

TallGlass · 12-04-2016 7:30pm

Fastway is a total cowboy operation. I feel sorry for anyone that's unfortunate to own a franchise with them, it's set up against you from the start.

And customers, God help ya. If the company doesn't give two ****s about its franchisees youve no hope.

rossj · 22-07-2016 12:01am

im hoping to ship two 23kg boxes from alicante area in Spain to dublin n from mid-late august... (it could likewise be picked up from Valencia and be dropped to ANY part of ireland) can someone PLEASE suggest the cheapest & most reliable way of getting this courier delivery

rossj · 22-07-2016 12:01am

im hoping to ship two 23kg boxes from alicante area in Spain to dublin n from mid-late august... (it could likewise be picked up from Valencia and be dropped to ANY part of ireland) can someone PLEASE suggest the cheapest & most reliable way of getting this courier delivery

stefomah · 29-10-2016 10:56am

waiting since thursday for a parcell, its now sat. needed it for tonight.contacted driver on thursday, he said it was in his van, he "might drop it today" never arrived,still now waiting here on the saturday morning. Also they are grumpy and have an ignorant attitude when you question them.

TYPICAL SCENARIO OF A--
VICTIM OF THEIR OWN SUCCESS, It got them so cocky, now they are treating the people that supported them when it was a small outfit like ****e.. NEVER USE THESE COURIERS..BE WARNED.

keysersoze0330 · 29-10-2016 8:27pm

Cheap is cheap for a reason. Can't believe a big company like Littlewoods use them as the complaints must be off the scale. Complaining is futile

bigboss1986 · 31-10-2016 5:10pm

Ordered some clothes from sports direct 2 weeks ago.I was always getting delivery with DHL from sports direct but this time for some reason they used FASTWAY .Tracking nr didn't work since day 1.I couldn't get through depot nor the driver who left note through letterbox with his mobile.At the end fastway returned my parcel to sports direct because the couldn't delivered .WTF?Luckly got full refund from SD but I sent them email that I wont be using them again if they will be using fastaway.SD using BARLIN delivery so fast way must get contract with SD wich will be disaster

Brian2011 · 28-11-2016 10:52pm

About Fastway parcel connect service where they deliver to shops and you collect it, most of the shops don't even know they are signed up to it, I kid you not! I rang up the shop and they did not have a clue what I was on about, the woman told me they don't even deal with Fastway. Another shop I was successful in getting my parcel the first time didn't scan anything, did not ask for any ID, nothing, total disaster, its 50/50 whether you will receive your stuff.

I have never seen 3 parcels I ordered (after my first successful time) online, they do not respond to emails!!

Stick with the much trusted Parcel motel and An Post Address Pal.

hillbloom · 30-11-2016 9:53pm

My son ordered something on Amazon last week & a very polite driver from Fastway rang me Tuesday looking for directions to my house & he was very nice & pleasant when he arrived. I guess I was very lucky. Expecting another item from Amazon, due for delivery next Tuesday so fingers crossed its this same driver.

ThunbergsAreGo · 30-11-2016 10:07pm

It is very much down to the area, our previous one was awful but my wife says our current one in Donabate is great

Redpunto · 05-12-2016 9:40pm

I placed order on 24 Oct and still waiting. Obviously have asked littlewoods for refund at this stage but its a total joke. Id say the driver must have lost the package at this stage - official line is address query even thou hes delivered here before and has my mobile. Seriously putting me off ordering anything else from littlewoods.

schizo1014 · 08-12-2016 11:44am

I ordered off sports direct last week and still haven't received my package from this crowd which I need to for the weekend as a present. When I track my order it says it has left their depot 3 days in a row and returned there in the evening but I'm at home all day and never received it, a phone call or anything. Does anyone know the best way to get through to them as online queries seem to get me nowhere.

Craic Addict · 09-12-2016 5:37pm

Worse delivery company I ever dealt with and I order a lot online..

punisher5112 · 09-12-2016 6:18pm

Craic Addict wrote: »

Worse delivery company I ever dealt with and I order a lot online..

Van must be full if they keep doing that... Nothing getting delivered that's mad.

schizo1014 · 09-12-2016 7:59pm

Craic Addict wrote: »

Worse delivery company I ever dealt with and I order a lot online..

Mine has been the exact same situation with it leaving the depot 4 times and not being delivered. For the last two days in I rang the courier and asked about my delivery and both times now he said he would deliver to the house no bother and never showed up, he just straight up lied. :mad:

Keisha07 · 09-12-2016 8:29pm

Ordered an item from Littlewoods it was delivered to a fastway hub according to the track and trace facility on 22nd November, neither fastway or Littlewoods can locate it am currently waiting for word on a refund, had used the facility to collect at a local store previously the parcel wasn't scanned so I received no notification it had been delivered I just happened to be in the shop and the assistant remembered there was a parcel sitting there for days and handed it out to me. Awful service was so disappointed to see Amazon using them now also.

Morrisseeee · 09-12-2016 11:16pm

Here's my story: bought my daughters ^guy in white beard^ present off Littlewoods.ie on the 25th Nov. As of today it still hasn't arrived. They have emailed me every day promising me that "yeah apologies well deliver it tomorrow!"

I drove down to their depo today, and what a mess of a place it is!! The boss said he'd get someone to look for it.......2 hours later and still no sign of it. "Apologies well deliver it tomorrow "
What am I going to do ?!!! Fairly pissed off as you can imagine!

Oodoov · 10-12-2016 12:40am

Got a laptop delivered on Tuesday from these and believe it or not the courier left it leaning against the front door. Luckily enough ive got decent neighbours and they took the package in until i arrived home from work. Seriously who just leaves a laptop at a properties front door without a signature. They didnt even leave a note in the letterbox to say they'd been there.

Craic Addict · 10-12-2016 1:20pm

schizo1014 wrote: »

Mine has been the exact same situation with it leaving the depot 4 times and not being delivered. For the last two days in I rang the courier and asked about my delivery and both times now he said he would deliver to the house no bother and never showed up, he just straight up lied. :mad:

I got in touch with them eventually on 3 different days.. it was a personalised birthday card for my girlfriend who's birthday has now passed..
I'm absolutely disgusted with them.. they kept telling me it would be delivered tomorrow..
I don't understand why companies use fastway.. and clearly fastway need to change there name

Craic Addict · 10-12-2016 8:28pm

Tracked it again and it's back on the van now today apparently

JosDel · 21-12-2016 12:30pm

I'm having a problem trying to get a delivery done by fastway, I am trying to ring them for the last week, no reply, I've sent them numourus emails,
In each email reply, they keep on saying, that delivery is maked for tommorrow, the following day no delivery, I've already lost work time over this.

anybody else ever have any issues with this shower???

Edit: now reading all the problem posts about this company, wonder will my son have his computer chair before Sunday??

Must avoid buying from amazoni future.

Big Wex fan · 22-12-2016 10:05am

Same problem here, Parcel sitting in their Warehouse or hub since the 13th. When ring them & eventually get thru just told lies -'It's on the van' 'it'll be delivered tomorrow'.

I've decided it's not coming and am making last minute plans to panic buy presents on 24th & will return the items when they eventually arrive. And let the online site know the reason for returning was the courier not delivering on time. Or what ever excuse needed to get a refund.

JosDel · 22-12-2016 11:40am

Received another email delivery promise for today...so we'll see will it arrive

vintagecosmos · 22-12-2016 11:42am

whereabouts are you based? its a mixed bag depending where you are. In Kildare I find they are great. But Waterford was just bizarre. Package lost, and no contact from driver. rang HQ and they tried for days and came back to me saying sorry, they cant get in touch with him either...

Graham · 22-12-2016 11:49am

I switched to using Parcel Motel for anything at all I ordered from Amazon just to avoid Fastway. For me Fastway had a 100% record for misdirecting parcels and 'customer service' consisted of a large list of non-working email addresses for each of the depots.

It's probably no accident that my phone autocorrects Fastway to Castaway!

JosDel · 22-12-2016 12:04pm

vintagecosmos wrote: »

whereabouts are you based? its a mixed bag depending where you are. In Kildare I find they are great. But Waterford was just bizarre. Package lost, and no contact from driver. rang HQ and they tried for days and came back to me saying sorry, they cant get in touch with him either...

Hi vintagecosmos

I live in the city centre, Dublin

vintagecosmos · 22-12-2016 1:00pm

JosDel wrote: »

Hi vintagecosmos

I live in the city centre, Dublin

Not the best either. I remember getting a text that delivery was attempted. I called and they said he rang the doorbell and there was no answer so he left. I was sitting at the window of my place all morning. No one came near the place. After kicking up a fuss he came back and said he rang the doorbell and no answer. I told him i dont have a bell, its a knocker.... He just went quiet then.

ForstalDave · 22-12-2016 1:04pm

i have a parcel with them that they keep saying needs more information, took a week to answer the phone gave them the proper addrss(the parcel has one extra line and my phone number so it would have been easy to contact me) then it went to delivery the next day for 3 days and now back to need more information, im just going to let amazon deal with it from now cause they and i-parcel suck donkeys

TheBully · 23-12-2016 12:16am

I had a package picked up for delivery to myself last Friday, I was full sure it would be here Monday/Tuesday, tracking number just says it's at Dublin hub and no answer from them at all.
It's a Christmas present and I'm panicking a small bit, anyone any ideas? I'm not holding my breath, and il never use them again.

JosDel · 23-12-2016 11:47am

TheBully wrote: »

I had a package picked up for delivery to myself last Friday, I was full sure it would be here Monday/Tuesday, tracking number just says it's at Dublin hub and no answer from them at all.
It's a Christmas present and I'm panicking a small bit, anyone any ideas? I'm not holding my breath, and il never use them again.

I feel your pain, I'm in the same boat

it's one of my sons main pressies

Big Wex fan · 23-12-2016 4:04pm

TheBully wrote: »

I had a package picked up for delivery to myself last Friday, I was full sure it would be here Monday/Tuesday, tracking number just says it's at Dublin hub and no answer from them at all.
It's a Christmas present and I'm panicking a small bit, anyone any ideas? I'm not holding my breath, and il never use them again.

If you can get to the hub you can collect it there.

Big Wex fan · 23-12-2016 4:13pm

Big Wex fan wrote: »

Same problem here, Parcel sitting in their Warehouse or hub since the 13th. When ring them & eventually get thru just told lies -'It's on the van' 'it'll be delivered tomorrow'.

They finally admitted that they lost my parcel. So some boyoh has got himself 160E worth of clothes at my expense. Thankfully shouldn't be a problem getting the refund from Sports Direct. And the contingency plan is in place.

JosDel · 23-12-2016 4:31pm

Big Wex fan wrote:

They finally admitted that they lost my parcel. So some boyoh has got himself 160E worth of clothes at my expense. Thankfully shouldn't be a problem getting the refund from Sports Direct. And the contingency plan is in place.

Lost??? Employee I'd say?

paddydone1 · 23-12-2016 4:48pm

There absolutely useless. I live 5 minute drive from the depot and I always have trouble with them delivering. I don't buy anything anymore from any company that uses fastway for delivery.

ejabrod · 23-12-2016 6:42pm

Fastway are a bunch of ignorant cünts who know nothing about providing a delivery service or customer service

Fastway/Parcel Connect

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