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Irish Rail September Timetable Changes

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    #962
    Hilly Bill
    Registered Users Posts: 6,039 ✭✭✭Hilly Bill


    punisher5112 wrote: »
    People should be sending all their complaints to Chris Rafferty in Irish rail.

    No, customercare@irishrail.ie


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    #963
    Hilly Bill
    Registered Users Posts: 6,039 ✭✭✭Hilly Bill


    Working class heroes wrote: »
    The NTA? How about the staff make announcement s.
    You know, do their job that sort of thing.

    Which staff and what announcements?


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    #964
    Hilly Bill
    Registered Users Posts: 6,039 ✭✭✭Hilly Bill


    Working class heroes wrote: »
    I now who it is.
    Complaints should be sent to customer service, not an individual.
    If a staff member(no matter who it is) receives a complaint he/she passes it on to customer service for investigation.

    I suspect someone name checking individuals within Irish Rail May have some kind of gripe.
    To be fair, if they have an issue with the dart then it makes sense in sending the dart District manager an email, let him deal with the crap the rest of us is getting instead.


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    #965
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    Hilly Bill wrote: »
    Which staff and what announcements?

    Touch a nerve, did I?

    Racism is now hiding behind the cloak of Community activism.



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    #966
    Hilly Bill
    Registered Users Posts: 6,039 ✭✭✭Hilly Bill


    Working class heroes wrote: »
    Yep, aware of that. But the NTA can’t physically make those announcements now, can they?
    They will advise Irish Rail of their obligations as per the passenger information clause and can issue fines(I assume) if Irish Rail don’t meet those obligations.
    But this obligations (in this case customer announcements) is carried out be the staff and if it’s not done it falls on them.
    I think that's what he's getting at.


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    #967
    Hilly Bill
    Registered Users Posts: 6,039 ✭✭✭Hilly Bill


    Working class heroes wrote: »
    Touch a nerve, did I?

    No, just asking which staff are you referring to?


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    #968
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    Hilly Bill wrote: »
    To be fair, if they have an issue with the dart then it makes sense in sending the dart District manager an email, let him deal with the crap the rest of us is getting instead.

    No it doesn’t make sense, and you know it.

    Racism is now hiding behind the cloak of Community activism.



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    #969
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    Hilly Bill wrote: »
    No, just asking which staff are you referring to?

    Well by your tone you are obviously one of them.

    Racism is now hiding behind the cloak of Community activism.



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    #970
    Hilly Bill
    Registered Users Posts: 6,039 ✭✭✭Hilly Bill


    Working class heroes wrote: »
    Well by your tone you are obviously one of them.

    Well by your tone it's clear that you are management..


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    #971
    end of the road
    Registered Users Posts: 28,984 ✭✭✭✭end of the road


    Working class heroes wrote: »
    No it doesn’t make sense, and you know it.

    it does. it's an incentive for him to actually deal with the issue as per his job. customer care can only do so much, contacting the organ grinder directly means he can't get away from managing as is what he is paid for.

    ticking a box on a form does not make you of a religion.



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    #972
    Hilly Bill
    Registered Users Posts: 6,039 ✭✭✭Hilly Bill


    Working class heroes wrote: »
    No it doesn’t make sense, and you know it.

    It does, if it's dart related as it cuts the run around. Why should someone in the stations get the grief or a person at the call centre when it can be directed to the person in charge tin the first place.


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    #973
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    Hilly Bill wrote: »
    Well by your tone it's clear that you are management..

    If you say so:pac:

    Racism is now hiding behind the cloak of Community activism.



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    #974
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    end of the road wrote: »
    it does. it's an incentive for him to actually deal with the issue as per his job. customer care can only do so much, contacting the organ grinder directly means he can't get away from managing as is what he is paid for.

    Answer my last question?
    Oh, and what delicious irony.

    Racism is now hiding behind the cloak of Community activism.



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    #975
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    Hilly Bill wrote: »
    It does, if it's dart related as it cuts the run around. Why should someone in the stations get the grief or a person at the call centre when it can be directed to the person in charge tin the first place.

    Well if that what you think would work best I’ll leave it with you.
    Typical union “someone else’s fault attitude “ pathetic really.

    Racism is now hiding behind the cloak of Community activism.



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    #976
    Hilly Bill
    Registered Users Posts: 6,039 ✭✭✭Hilly Bill


    Working class heroes wrote: »
    Well if that what you think would work best I’ll leave it with you.
    Typical union “someone else’s fault attitude “ pathetic really.

    Are you serious? 😀 😂


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    #977
    devnull
    Moderators, Motoring & Transport Moderators Posts: 11,586 Mod ✭✭✭✭devnull


    No speculation of peoples identities - it's against the charter and those who do not comply will be sanctioned

    - Moderator


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    #978
    monument
    Moderators, Motoring & Transport Moderators Posts: 14,072 Mod ✭✭✭✭monument


    devnull wrote: »
    No speculation of peoples identities - it's against the charter and those who do not comply will be sanctioned

    - Moderator

    Thread cleaned up -- to add to the above: lads, this thread isn't for one-on-one discussion.

    -- moderator


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    #979
    Jamie2k9
    Registered Users Posts: 10,668 ✭✭✭✭Jamie2k9


    Working class heroes wrote: »
    That is not my experience.

    What would you have to complain for :)

    When it comes to complaint around capacity (or lack of it...) they roll out the same response and while they do monitor it there overall response is insufficient but a lot better than before. From time to time the NTA can and have forced there hand and cost them a small fortune until they were able to produce the correct capacity.


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    #980
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    Jamie2k9 wrote: »
    What would you have to complain for :)

    When it comes to complaint around capacity (or lack of it...) they roll out the same response and while they do monitor it there overall response is insufficient but a lot better than before. From time to time the NTA can and have forced there hand and cost them a small fortune until they were able to produce the correct capacity.

    Sorry I probably wasn’t clear.
    I’ve seen complaints been investigated at a district office level and from what I have seen they are competent enough. Most of the complaints they deal with come from customer service although they do get some directly.
    If most of the recent complaints are similar then I suppose the answers are going to be similar as well.
    Now I’m not saying that all district offices would be that efficient...

    Racism is now hiding behind the cloak of Community activism.



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    #981
    gimli2112
    Registered Users Posts: 13,407 ✭✭✭✭gimli2112


    Announcement in Pearse @ 16:50 to expect delays due to the severe weather. Severe Weather where, Florida?
    There were no delays, I expect they were just covering bases.


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    #982
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    gimli2112 wrote: »
    Announcement in Pearse @ 16:50 to expect delays due to the severe weather. Severe Weather where, Florida?
    There were no delays, I expect they were just covering bases.

    You might be on to something there....

    Racism is now hiding behind the cloak of Community activism.



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    #983
    Jamie2k9
    Registered Users Posts: 10,668 ✭✭✭✭Jamie2k9


    Its been played every 15-20m all day.

    Second evening of DART cancellations due to “operational reasons” as well.


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    #984
    Hilly Bill
    Registered Users Posts: 6,039 ✭✭✭Hilly Bill


    Jamie2k9 wrote: »
    Its been played every 15-20m all day.

    Second evening of DART cancellations due to “operational reasons” as well.
    The lads over the dart haven't a clue to be honest and are making a mockery of the company. I've just seen one dart going north with bray as its destination and on the other platform a dart going south with Howth as its destination.


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    #985
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    Hilly Bill wrote: »
    The lads over the dart haven't a clue to be honest and are making a mockery of the company. I've just seen one dart going north with bray as its destination and on the other platform a dart going south with Howth as its destination.

    Would that not be up to the driver to adjust the displays?. Genuine question.

    Racism is now hiding behind the cloak of Community activism.



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    #986
    Working class heroes
    Registered Users Posts: 3,507 ✭✭✭Working class heroes


    Jamie2k9 wrote: »
    Its been played every 15-20m all day.

    Second evening of DART cancellations due to “operational reasons” as well.

    Yep, seems to be turning into th norm now.

    Racism is now hiding behind the cloak of Community activism.



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    #987
    BlondeBomb
    Registered Users Posts: 412 ✭✭BlondeBomb


    thomasj wrote: »
    Irish rail said on twitter this morning that they are trialling having the 06.20 Maynooth pearse terminate in Connolly for a week .

    Not going down too well so far with the response

    Seems to be a permanent change now. Train will now terminate at Connolly.


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    #988
    ThunbergsAreGo
    Registered Users Posts: 10,399 ✭✭✭✭ThunbergsAreGo


    BlondeBomb wrote: »
    Seems to be a permanent change now. Train will now terminate at Connolly.

    "Due to operational issues and unrealistic timetable, we will now be further inconveniencing passengers and paying customers"


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    #989
    Hilly Bill
    Registered Users Posts: 6,039 ✭✭✭Hilly Bill


    Working class heroes wrote: »
    Would that not be up to the driver to adjust the displays?. Genuine question.

    Of course.


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    #990
    Hilly Bill
    Registered Users Posts: 6,039 ✭✭✭Hilly Bill


    Working class heroes wrote: »
    Yep, seems to be turning into th norm now.

    Lack of Dart drivers.


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    #991
    ThunbergsAreGo
    Registered Users Posts: 10,399 ✭✭✭✭ThunbergsAreGo


    Can anyone else think of a transport organisation that requires ALL of its available fleet to be operational and without issues in order for peak time to run smoothly?

    This means if one train is out of commission for a day, there are gauranteed to be issues, with NO expectation of an increased fleet until 2020 :o

    This is one of the most incompetent approaches I have heard in a long time


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